[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Diamond Hotel A charming retreat in the heart of Torquay where travelers find easy connections and a central location perfect for exploring the city ![Beach](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/6ab1c9a7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Miscellaneous](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h856x0y79-cfca6d9a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y88-56a2f6dd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h714x0y155-0f6fe768.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1438h1076x2y0-d902c38e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Richmond Hotel, in Torquay City Centre, offers a genuine welcome. Multilingual staff provide attentive service at the 24-hour front desk, and free WiFi in public areas keeps guests connected. Previous visitors value the helpful around-the-clock assistance. 6.4 ## Popular amenities - 24/7 front desk - Parking available - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2113406&PinnedHotelID=2113406&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![Comfort Double Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h952x0y36-323da0d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room, Ensuite ### Highlights Heating Separate bedroom Blackout drapes/curtains Hair dryer Coffee/tea maker Electric kettle Digital channels Desk - 108 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Deluxe Double Room, Ensuite, Sea View](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/a5d3ace0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Ensuite, Sea View ### Highlights Heating Fan Blackout drapes/curtains Separate bedroom Hair dryer Private bathroom Coffee/tea maker Electric kettle - 161 sq ft - 1 bedroom - Sea view - Sleeps 2 - 2 Twin Beds OR 1 Queen Bed ![Room](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h714x0y155-5dc438f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room, Ensuite ### Highlights Heating Separate bedroom Blackout drapes/curtains Hair dryer Electric kettle Digital channels Desk Iron/ironing board - 108 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Quadruple Room, Ensuite, Sea View | View from property](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y88-4f9ad799.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Ensuite, Sea View ### Highlights Heating Separate bedroom Blackout drapes/curtains Hair dryer Private bathroom Coffee/tea maker Electric kettle Digital channels - 194 sq ft - 1 bedroom - Sea view - Sleeps 4 - 1 Queen Bed and 1 Twin Bunk Bed ![Standard Quadruple Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h778x0y123-b14dc294.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room, Ensuite ### Highlights Heating Separate bedroom Blackout drapes/curtains Hair dryer Electric kettle Digital channels Iron/ironing board Desk - 161 sq ft - 1 bedroom - Sleeps 4 - 1 Twin Bunk Bed and 1 Queen Bed ![Single Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y89-c3c1835a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, Ensuite ### Highlights Heating Separate bedroom Blackout drapes/curtains Hair dryer Electric kettle Digital channels Iron/ironing board Desk - 97 sq ft - 1 bedroom - Sleeps 1 - 1 Twin Bed ![Standard Triple Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y89-182bdd27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, Ensuite ### Highlights Heating Separate bedroom Blackout drapes/curtains Hair dryer Electric kettle Digital channels Iron/ironing board Desk - 161 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![View from property](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h952x0y36-d33bdde6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room, Ensuite, Sea View ### Highlights Heating Fan Blackout drapes/curtains Separate bedroom Hair dryer Coffee/tea maker Electric kettle Digital channels - 194 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 Twin Bed and 1 Queen Bed ![Deluxe Suite, Accessible](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h847x0y89-0505fb0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Accessible ### Highlights Separate sitting area Heating Separate bedroom Electric kettle Desk - 323 sq ft - 1 bedroom - Sleeps 6 - 1 Queen Bed and 2 Twin Bunk Beds ![Comfort Twin Room, Ensuite](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/w1280h953x0y36-d6b5c5aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin Room, Ensuite ### Highlights Heating Separate bedroom Blackout drapes/curtains Hair dryer Electric kettle Digital channels Desk Iron/ironing board - 1 bedroom - Sleeps 2 - 2 Twin Beds ![Room](https://images.trvl-media.com/lodging/3000000/2120000/2113500/2113406/a7c736cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, Ensuite ### Highlights Heating Separate bedroom Blackout drapes/curtains Hair dryer Private bathroom Coffee/tea maker Electric kettle Digital channels - 97 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTorquay-Hotels-The-Richmond-Hotel.h2113406.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTorquay-Hotels-The-Richmond-Hotel.h2113406.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.46566%2C-3.53432&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=c-MJIAIzNhCAKl0p2tI0lDq5F5Q=) 27 Croft Road, Torquay, England, TQ2 5UD #### What's nearby - Torre Abbey Sands - 3 min walk - 0.3 km - Princess Theatre - 6 min walk - 0.6 km - Torre Abbey - 8 min walk - 0.7 km - Meadfoot Beach - 3 min drive - 2.1 km - Babbacombe Beach - 4 min drive - 2.7 km #### Getting around - Exeter (EXT-Exeter Intl.) - 43 min drive #### Restaurants - ‪TQ Beerworks - ‬5 min walk - ‪McDonald's - ‬6 min walk - ‪Brody's Breakfast Bistro - ‬6 min walk - ‪Visto Lounge - ‬8 min walk - ‪Cafe One Hundred - ‬7 min walk ## About this property ### Diamond Hotel Hotel located in Torquay City Centre Diamond Hotel provides free continental breakfast and more. Stay connected with free WiFi in public areas. Other perks at this hotel include: - Self parking (surcharge), a 24-hour front desk, and multilingual staff - Smoke-free premises ## Similar properties ![BBQ/picnic area](https://images.trvl-media.com/lodging/13000000/12620000/12617700/12617650/00b4bed8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Trecarn Hotel Babbacombe - Free WiFi - Restaurant - Breakfast available - Business services 6.6 775 reviews CA $61 CA $73 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=12617650&PinnedHotelID=12617650&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/3000000/2880000/2876400/2876393/54979cf4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riviera Hotel Torquay City Centre - Pool - Free WiFi - Restaurant - Breakfast available 7.0 Good 335 reviews CA $89 CA $107 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=2876393&PinnedHotelID=2876393&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/85000000/84060000/84052900/84052824/w1280h955x0y35-14ff86a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bonair Hotel Paignton - Free WiFi - Parking available 5.6 158 reviews CA $56 CA $68 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=84052824&PinnedHotelID=84052824&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/52000000/51870000/51865500/51865419/20fbf703.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton by Hilton Torquay Torquay City Centre - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 813 reviews CA $97 CA $116 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=51865419&PinnedHotelID=51865419&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/2000000/1690000/1682800/1682728/32bcb6fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Abbey Sands Hotel Torquay City Centre - Pool - Hot tub - Pet-friendly - Free WiFi 8.2 Very good 852 reviews CA $76 CA $91 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=1682728&PinnedHotelID=1682728&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/1000000/470000/460600/460530/3cd38406.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Imperial Torquay Torquay City Centre - Pool - Hot tub - Spa - Pet-friendly 8.4 Very good 1,007 reviews CA $79 CA $95 total includes taxes & fees Nov 6 - Nov 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=460530&PinnedHotelID=460530&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, seasonal outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6330000/6325700/6325629/c3f6492f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort Torquay City Centre - Pool - Spa - Kids pool - Free WiFi 7.8 Good 404 reviews CA $109 CA $131 total includes taxes & fees Nov 6 - Nov 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=6325629&PinnedHotelID=6325629&HadPinnedHotel=true®ionId=-1&adults=2) ![City view from property](https://images.trvl-media.com/lodging/14000000/13360000/13355100/13355034/a584e634.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Esplanade Hotel by Compass Hospitality Paignton - Pet-friendly - Free WiFi - Restaurant - Breakfast available 7.2 Good 266 reviews CA $66 CA $79 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=13355034&PinnedHotelID=13355034&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room, 1 Double Bed, Non Smoking](https://images.trvl-media.com/lodging/28000000/27110000/27107800/27107753/8719d3d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Brantwood Torquay City Centre - Breakfast included - Parking included - Free WiFi - Housekeeping 9.6 Exceptional 480 reviews CA $134 CA $134 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=27107753&PinnedHotelID=27107753&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, seasonal outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6330000/6329700/6329665/d38c9b5b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort Torquay City Centre - Pool - Spa - Kids pool - Free WiFi 7.8 Good 180 reviews CA $174 CA $209 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=6329665&PinnedHotelID=6329665&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (surcharge) ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (weekly) - Multilingual staff ### Accessibility - No elevator ### More - Smoking not allowed ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property is professionally cleaned ### We should mention This property does not have elevators This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Richmond Hotel Torquay Richmond Torquay The Richmond Hotel Hotel The Richmond Hotel Torquay The Richmond Hotel Hotel Torquay ## Frequently asked questions ### Is Diamond Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Diamond Hotel? > Self parking is available for a fee. ### What time is check-in at Diamond Hotel? > Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. ### What time is check-out at Diamond Hotel? > Check-out is at 10:00 AM. ### Where is Diamond Hotel located? > Located in Torquay City Centre, this hotel is within a 10-minute walk of Riviera International Conference Centre, Torquay Marina, and Princess Theatre. Torre Abbey Sands and Torre Abbey are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Diamond Hotel Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.8 Cleanliness ### 8.4 Location ### 7.6 Staff & service ### 4.2 Eco-friendliness ### 5.6 Property conditions & facilities 10 - Excellent 61 8 - Good 94 6 - Okay 49 4 - Poor 42 2 - Terrible 61 ### 8/10 Good #### sukhwinder Sep 1, 2025 Liked: Cleanliness, staff & service, amenities Excellent service by Hotel Staff ##### sukhwinder Stayed 1 night in Aug 2025 ### 8/10 Good #### Evelyn Aug 3, 2025 Liked: Cleanliness, staff & service, amenities The staff was excellent very friendy and keen to help Would like to see this hotel offering breakfast an maybe an evening bar as the views are stunning ##### Evelyn Stayed 2 nights in Aug 2025 ### 8/10 Good #### Robert Sep 19, 2025 Liked: Cleanliness, staff & service Required a lot of up and down climbing to get around ##### Robert Stayed 4 nights in Sep 2025 ### 2/10 Terrible #### Donna Oct 3, 2025 Horrible ##### Donna Stayed 1 night in Oct 2025 ### 6/10 Okay #### Sam Aug 26, 2025 Disliked: Cleanliness Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included. ##### Sam Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### AnnMarie Oct 3, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund ##### AnnMarie Stayed 11 nights in Sep 2025 ### 2/10 Terrible #### Charlie Sep 15, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone. ##### Charlie Stayed 1 night in Sep 2025 ### 4/10 Poor #### Paul Oct 5, 2025 Disliked: Staff & service, amenities, property conditions & facilities For the price we paid I was only expecting very basic accommodation - I think a comfortable bed and a warm shower are a minimum expectation whatever the price and on that basis it just about delivers. However, there was a very uncomfortable feeling throughout the whole stay, not helped by other residents coming and going noisily at all hours of the day and night, the shady looking characters hanging around nearby and the barely disguised drug deals we witnessed in the vicinity involving those residents. I don’t believe the hotel or staff had any involvement, but they may want to consider what sort of clientele they want to attract. ##### Paul Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Nick Aug 6, 2025 Liked: Staff & service Great staff really helpful. However hotel is a bit shabby. No food or drink available . Shower a bit temperamental. ##### Nick Stayed 3 nights in Aug 2025 ### 8/10 Good #### Chandan Jun 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were friendly ##### Chandan Stayed 1 night in May 2025 ### 10/10 Excellent #### Claire Aug 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room. ![](https://a.travel-assets.com/ugc/hotel-reviews/e2b6c53f-251f-4a8c-ab33-425f976a27fa-1754657037154.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Claire Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Yvonne Jun 17, 2025 Disliked: Staff & service, property conditions & facilities I was s bit worried staying there as a single traveller ##### Yvonne Stayed 1 night in Jun 2025 ### 4/10 Poor #### Heather Aug 25, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Only nice thing was the view from the room window. Didnt get any sleep due to noisey residents partying until atleast 4am. Hotel desperately needing refurbishing depressive downstairs reception and dining areas. Website very misleading with facilities as there was no bar and no parking This hotel should be closed down as definitely not fit for purpose ##### Heather Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Alan Jul 23, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities It was cheap as chips, which is why I booked it. But the room was dingy. Lots of areas badly in need of maintenance and the icing on the cake was a badly chipped mug provided to make coffee. ![Chipped cup in room for tea and coffee](https://a.travel-assets.com/ugc/hotel-reviews/7a95a3c4-29c1-40dc-833f-084d113b864b-1753263455174.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the room](https://a.travel-assets.com/ugc/hotel-reviews/fe0af56f-7afc-4d09-bfcd-c96d89516082-1753263460418.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Damaged leaky bath](https://a.travel-assets.com/ugc/hotel-reviews/b01a2dc1-bbb3-4930-9c89-725572dfe849-1753263457157.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alan Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Matt Jun 15, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities. ##### Matt Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Richard Jul 20, 2025 Charges for parking outragous ##### Richard Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Rachel Jun 29, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities We took one look and walked away didn’t stay ! Just didn’t like the hotel or the vibe of it . Very run down ##### Rachel Stayed 1 night in Jun 2025 ### 4/10 Poor #### Lewis Sep 2, 2025 Liked: Cleanliness Disliked: Staff & service, amenities I recently stayed at this hotel and had a very mixed experience. The gentleman on the night shift was extremely rude and arrogant – without doubt the most unpleasant member of staff I’ve ever come across in a hotel. However, the lady on reception in the morning was the complete opposite: very polite, helpful, and welcoming. The owner was also friendly and made an effort, which I really appreciated. That being said, they charge £10 per night for parking, which feels like daylight robbery, especially since you don’t even get a guaranteed parking space for that fee. The condition of the hotel itself isn’t great – it’s definitely in need of some attention – but for the price you pay, it’s decent value. Overall, the stay was acceptable thanks to the morning staff and the owner, but the night staff really lets the place down. ##### Lewis Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Donna Jul 22, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Been to this hotel before it was lovely new owners now arrived was told I needed photo ID if I didn’t have it I had to pay £100 deposit they charge you £10 for parking you can park out on the road for free plenty of space my bathroom has mould door not painted properly Toilet roll hanging off wall curtains with filthy sideboard was stained and scratched up. Need a good clean and new furniture. Must say bedding was very clean comfortable bed had a beautiful view from balcony. As long as you know, it’s a budget hotel you’ll be okay don’t expect the Ritz. ![](https://a.travel-assets.com/ugc/hotel-reviews/7eab68af-89a8-46b4-a185-d726ef0af42c-1753211241362.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c0bcbc86-46fe-41cb-af45-e05aac14bea1-1753211242191.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3487e0c4-6dd8-4f0b-84eb-ed874ff96632-1753211243190.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b3770eb2-2761-4020-9d5b-4ded7c2ef1c9-1753211243369.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Donna Stayed 1 night in Jul 2025 ### 4/10 Poor #### Ronald Aug 28, 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Love the rustic and vintage style, and staff were pretty nice but IT REAAALLY needs renovation. Not satisfied with their breakfast 😆 and hell expensive. No lift. Shower on the 3rd flr was just us flowing like my pee 😆 (not joking). No free parking which is £5 per night. They have pool w/o warmer and cost £10 (I forgot if it's family already or per person , or per swim. Breakfast was just croissants, coffee & tea, and 2 kinds of fruit drinks-that was JUST it. No protein or salads, none. So yeah.. pretty needs good management. It was a lovely sight, and the room given to us has a balcony with a pretty overlooking sea site. 😍 ![](https://a.travel-assets.com/ugc/hotel-reviews/b14c772e-03a9-4189-8cdf-533cff63c42e-1756414154814.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cb4de599-065a-45f8-9498-8c1a42fbab96-1756414189367.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a7157788-943c-4ed8-85ae-03e6b3f18abb-1756414171818.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ronald Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Samantha Sep 1, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities I’m not sure if it’s called the Richmond Hotel or Diamond Hotel, but either way, I would not recommend staying here. The place felt very dingy and was extremely noisy, making it hard to get a decent night’s sleep. The breakfast was disappointing, just toast and croissants, so if you want any real variety, you’ll need to go elsewhere. The worst part was the shower. It was like playing Russian roulette, swinging from scalding hot (the kind that burns your skin) to freezing cold without warning. Definitely not safe or comfortable. I wasn’t expecting luxury by any means, but wow… this was a real letdown. Save yourself the trouble and book somewhere else. ##### Samantha Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Mandy May 31, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building ##### Mandy Stayed 1 night in May 2025 ### 2/10 Terrible #### Drilon Jun 25, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Disappointed was understatement No water Then no hot water Rooms were awful curtains didn’t fit window Was worse than a hostel ##### Drilon Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Madhan May 25, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### They can improve but need to be honest no information on refurbishment work about the property ##### Madhan Stayed 1 night in May 2025 ### 2/10 Terrible #### Trevor Jul 24, 2025 Disliked: Staff & service I booked a room for a one night stay on Torquay, as i was travelling from Reading to pick my partner up in Paignton. I was going to leave about 7, after work, to get there for approx 11pm. I rang and made sure i could get in. i was told that if i got there after 10pm, i would be charged an additional £15 late check in fee. I have never heard that before in my life. Suffice to say, i didn't use the room and travelled down in the morning. maybe these things exist, but i've never heard anything so stupid in all my hotel staying days. ##### Trevor Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [The Bailey's Hotel London Kensington](https://www.expedia.ca/London-Hotels-The-Baileys-Hotel-London.h523223.Hotel-Information) > > [The Royal Horseguards, London](https://www.expedia.ca/London-Hotels-The-Royal-Horseguards.h25926.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.ca/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [The Ritz London](https://www.expedia.ca/London-Hotels-The-Ritz-London.h28146.Hotel-Information) > > [President Hotel](https://www.expedia.ca/London-Hotels-The-President-Hotel.h54995.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.ca/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > > [Park Plaza County Hall London](https://www.expedia.ca/London-Hotels-Park-Plaza-County-Hall-London.h1742184.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [The Savoy](https://www.expedia.ca/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [The Clermont London, Charing Cross](https://www.expedia.ca/London-Hotels-The-Clermont-London.h5169.Hotel-Information) > > [The Clermont London, Victoria](https://www.expedia.ca/London-Hotels-The-Clermont-London.h10939.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.ca/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [The May Fair, A Radisson Collection Hotel, Mayfair London](https://www.expedia.ca/London-Hotels-The-May-Fair.h7606.Hotel-Information) > > [The Westminster London, Curio Collection by Hilton](https://www.expedia.ca/London-Hotels-The-Westminster-London.h914179.Hotel-Information) > > [The Landmark London](https://www.expedia.ca/London-Hotels-The-Landmark-London.h438653.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.ca/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [St Martins Lane London, a Morgans Originals hotel](https://www.expedia.ca/London-Hotels-St-Martins-Lane-London.h470865.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Royal National Hotel](https://www.expedia.ca/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Park Plaza Victoria London](https://www.expedia.ca/London-Hotels-Park-Plaza-Victoria-London.h801796.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [Sea Containers London](https://www.expedia.ca/London-Hotels-Sea-Containers-London.h8466215.Hotel-Information) > > [citizenM Tower of London](https://www.expedia.ca/London-Hotels-CitizenM-Tower-Of-London.h14736047.Hotel-Information) > > [The Langham, London](https://www.expedia.ca/London-Hotels-The-Langham.h22099.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.ca/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [Kimpton Fitzroy London by IHG](https://www.expedia.ca/London-Hotels-Kimpton-Fitzroy-London.h21514.Hotel-Information)