Exterior

Reviews of Victoria's Mansion Guest House

2.5 out of 5
Victoria's Mansion Guest House
68 Gloucester St., Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 384 out of 1006 reviews" "
Rating 8 - Good. 445 out of 1006 reviews" "
Rating 6 - Okay. 122 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emeric

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very convenient. Late check in process is great. I left a personal item and they very kindly mailed it to me! 5/5 customer service!
Stayed 1 night in Mar 2024
Response from Edyta on Mar 22, 2024
Dear Emeric,We are really glad that we could help! See you next time...

8/10 Good

Brennan

Liked: Cleanliness, amenities
Nice little room for one night, shower was a little cramped but nice overall.
Stayed 1 night in Mar 2024
Response from Edyta on Mar 28, 2024
Dear Brennan,Thank you so much for your review! We hope to see you in the future.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Edyta on Mar 14, 2024
Dear Leanne,We really appreciate your feedback and can't wait to see you again!

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Victoria's Mansion Guest House was acceptable.
Stayed 1 night in Mar 2024
Response from Edyta on Mar 6, 2024
Dear Rob,We really appreciate your feedback. Please, let us know how we could improve our service. Thank you.

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very small
Response from Edyta on Feb 28, 2024
Dear Donald,Thank you very much for your feedback. Unfortunately, we can't do anything about the size of the rooms... If there is something involved with our service that we could improve, we look forward to hearing from you.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Edyta on Mar 1, 2024
Dear Anita,We really appreciate your positive feedback and hope you will think of us the next time you need to travel to Toronto!

8/10 Good

Maksym

Stayed 2 nights in Feb 2024
Response from Elsie on Feb 24, 2024
Hi Maksym,Thank you for your review. We hope to see you again next time you come to Toronto!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Nice staff for the most part... One was eager to not give me an answer when i asked about a baggage hold, told me to call back and speak to the next employee... Also, i paid for a king bed... They just put 2 twins together, i felt the gap between them and my feet hung over the edge... Needs more cleaning, vents were caked in dust.... 3.5/5
Stayed 2 nights in Feb 2024
Response from Elsie on Feb 18, 2024
Hello Steven,Thank you for your feedback. We will look into each of your concerns and provide the service you expect from us the next time you come stay at Victoria's. Have a great day!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Edyta on Feb 23, 2024
Dear Marina,We really appreciate your feedback and hope you will think of us the next time you need to travel to Toronto!

6/10 Okay

richard

Disliked: Amenities
Accommodated my need for an extra night.
Stayed 2 nights in Feb 2024
Response from Edyta on Feb 23, 2024
Dear Richard,Thank you so much for your review! Please, let us know how we could improve our service.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I needed :)
Stayed 1 night in Jan 2024
Response from Edyta on Jan 26, 2024
Dear Clifford,Thank you very much for your positive feedback and hope you will think of us the next time you need to travel to Toronto!

6/10 Okay

Soeun

Stayed 5 nights in Jan 2024
Response from Edyta on Jan 19, 2024
Dear Soeun,Thank you so much for your feedback! We would really appreciate if you let us know how we could improve our service.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Previous visits to this hotel, i have been very lucky and gotten a room with a little balcony (as a smoker, what a treat). This time, less lucky, got a top-floor room with a very cozy, under-the-eaves, but still somewhat cramped feel. Colour scheme was unusual but quite beautiful, golds and coppers offset with a grey-teal shade very like patina. When i lay on the bed i could look out a little attic window at pigeons. A very romantic servant's quarters vibe, not everyone's favourite but i thought it was sweet. I did remove one star for a rock hard mattress on the bed and also quite a petite little bathroom that introduced my knees to the sink a few times too many. But shabby chic and very cute. Walking the stairs to the 3rd floor only a medium hassle. I do love this place.
Stayed 2 nights in Jan 2024
Response from Kathy on Jan 15, 2024
Thanks so much for the great rating and wonderful comments...sorry about. your knees! We hope to see you again on your next trip to Toronto!

8/10 Good

Camille

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Edyta on Jan 8, 2024
Dear Camille,We really appreciate your feedback! See you next time!

4/10 Poor

Glenn

Liked: Cleanliness, staff & service
We mis-judged the property when we booked. We got the impression from the website that it was better than it is. This is a good spot for someone who simply wants to sleep over. The room was very small with old furniture, shower etc. Not for us.
Stayed 2 nights in Dec 2023
Response from Edyta on Jan 8, 2024
Dear Glenn,We are truly sorry that we have not met your expectations. Unfortunately we can't do much about the size of the rooms... Also, a great number of our guests love the Victorian style of our guest house.

10/10 Excellent

Aveline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Edyta on Jan 5, 2024
Dear Aveline,Thank you very much for your feedback! We hope you will think of us the next time you need to travel to Toronto!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well. The only thing that was kind of uncomfortable was that when you get to the guesthouse, you have to make a phne call to get in touch with the staff. My cell phone line dos not work in Canada and it was raining. I had to ask a very helpful passer by to make that call for me. The rest was Ok.
Stayed 3 nights in Dec 2023
Response from Elsie on Dec 29, 2023
Thank you for your feedback. It is mainly because of security that we do not have the phone outside and we will look into other options to make it easier for our guests coming from out of country. Thanks again!

10/10 Excellent

Yunshan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kathy on Dec 25, 2023
Thanks so much for your great rating! We hope to see you again the next time you travel to Toronto!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff . Great location. Quiet . Highest recommendation!
Stayed 3 nights in Dec 2023
Response from Elsie on Dec 22, 2023
Thank you so much, Carl. Hope to see you soon again!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Kathy on Dec 22, 2023
Thanks so much for the great rating! We hope to see. you again on your next trip to Toronto!

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victoria's Mansion place, staff and Edyta made our vacation stay very comfortable, nice and quiet. Well-organized, the suite looks pretty nice and Victorian, clean and cozy and very secured guest suite. I'd come back again and would highly recommended. Thank you so much. Till next time. Matthew and Rosie
Stayed 2 nights in Dec 2023
Response from Kathy on Dec 16, 2023
Thanks so much for the wonderful comments! We are very pleased you enjoyed your stay and hope to see you again the next time you travel to Toronto!

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2023
Response from Edyta on Jan 5, 2024
Dear Patricia,We truly appreciate your feedback and hope you will think of us the next time you need to travel to Toronto!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Location and nice property
Stayed 1 night in Dec 2023
Response from Kathy on Dec 16, 2023
Thanks so much for the great comments! and good rating! We are very pleased you enjoyed your stay and hope to see you again the next time you travel to Toronto!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good spot
Super convenient location for people who like to explore on foot and use Toronto's excellent public transportation system. Lots of restaurants and shopping nearby.
Stayed 2 nights in Nov 2023
Response from Kathy on Dec 22, 2023
Thanks so much for the great rating and positive comments! We hope to see. you again on your next trip to Toronto!

8/10 Good

Patrik

Liked: Cleanliness, amenities
It is an old property, but renewed. I enjoyed my time, it is close to subway station, the room was clean, but there is no staff at all. There are amenities in the bathroom and chicken items available at the room. I recommend.
Stayed 4 nights in Nov 2023
Response from Kathy on Dec 16, 2023
Thanks so much for the great comments! and good rating! We are very pleased you enjoyed your stay and hope to see you again the next time you travel to Toronto!

10/10 Excellent

Daniela

Liked: Staff & service, amenities, property conditions & facilities
I love staying here! As a female solo traveler, I recommend this place a hundred percent! I felt safe, it was close to commercial stores, and the rooms were well equipped.
Stayed 1 night in Nov 2023
Response from Edyta on Nov 30, 2023
Dear Daniela,Thank you so much for your feedback. We are really glad that you enjoyed your stay with us. See you again in the future!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Kathy on Dec 25, 2023
Thanks so much for your great rating! We hope to see you again the next time you travel to Toronto!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 2 nights in Nov 2023
Response from Edyta on Nov 28, 2023
Dear Paul,Thanks so much for your feedback! See you again in near future.

8/10 Good

Courtney

Travelled with pets
Liked: Cleanliness, amenities
The house is charming and the location is perfect.
Stayed 1 night in Nov 2023
Response from Edyta on Nov 24, 2023
Dear Courtney,Thank you for your feedback and see you next time!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Terrific staff . Highly recommended.
Stayed 2 nights in Nov 2023
Response from Edyta on Nov 23, 2023
Dear Carl,Thank you for your kind words:) We hope to see again!

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming get-away and the room exceeded all expectations .. wonderful stay and recommended!
Stayed 1 night in Nov 2023
Response from Edyta on Nov 22, 2023
Dear JoAnne,We are really glad that you enjoyed your stay in our guest house. See you in the future!

10/10 Excellent

John

Stayed 5 nights in Nov 2023
Response from Edyta on Nov 21, 2023
Dear John,Thank you for your feedback and see you again in the future!

8/10 Good

Peter

Liked: Cleanliness
I expected more from the write up. Not Much character.
Stayed 1 night in Nov 2023
Response from Edyta on Nov 17, 2023
Dear Peter,Thank you very much for your review. Please, let us know what your expectations were, so that we could improve our service.

8/10 Good

Elfigio

Liked: Cleanliness, staff & service, property conditions & facilities
Much better than some big expensive hotels in both customer service, amenities and cleanliness
Stayed 2 nights in Nov 2023
Response from Edyta on Nov 17, 2023
Dear Elfigio,We really appreciate your feedback and hope to see you in the future!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Edyta on Nov 15, 2023
Dear Gary,Thank you for your feedback! Let us know how we could improve our service.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Edyta on Nov 13, 2023
Dear Alana,Thanks so much for your feedback. We hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Yunshan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Edyta on Nov 13, 2023
Dear Yunshan,Thank you very much for your feedback. We hope to see you again in the future.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, quiet building
Stayed 1 night in Nov 2023
Response from Edyta on Nov 10, 2023
Dear Paul,Thanks a lot for your feedback! We hope to see you again in near future.

10/10 Excellent

Timothy

Stayed 4 nights in Nov 2023
Response from Edyta on Dec 1, 2023
Dear Timothy, Thanks very much for your feedback! We hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Edyta on Nov 9, 2023
Dear Anonymous,Thanks for your feedback! See you in the future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
This property was incredibly clean and very conveniently located in Church/Wellesley village. It is a beautiful, well kept historic building. There was easy parking out back if pre-arranged. Quick check-in and key drop for check-out. Highly recommend and will definitely stay again!
Stayed 1 night in Oct 2023
Response from Edyta on Nov 8, 2023
Dear Teresa,We really appreciate your feedback. It is good to hear that you enjoyed your stay with us. We hope that you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has lovely charm and I am glad they are preserving this architecture in downtown Toronto
Stayed 1 night in Nov 2023
Response from Edyta on Nov 8, 2023
Dear Deborah,Thank you so much for your feedback! We hope to see you again in the future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The room was charming and comfortable. The property is located in a quiet neighbourhood downtown. The cost of the rooms was very reasonable. I would definitely stay here again and have already recommended it to a friend. My only (very minor) issue was that I was able to switch off the satellite receiver, but I wasn’t able to turn off the TV screen.
Stayed 1 night in Nov 2023
Response from Kathy on Dec 16, 2023
Thanks so much for the great comments! and fantastic rating! We are very pleased you enjoyed your stay and hope to see you again the next time you travel to Toronto! (we'll try to explore that tv problem!)

10/10 Excellent

Timothy

Stayed 4 nights in Oct 2023
Response from Edyta on Dec 1, 2023
Hi Timothy!We are really glad that you enjoyed your stay with us and we hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived too early in the night for check-in. They found me a room for the rest of the night.
Stayed 5 nights in Oct 2023
Response from Edyta on Nov 2, 2023
Dear Susan,Thank you very much for your feedback. We hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Amara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet but close to the fun! Felt very safe as a solo young woman traveller
Stayed 2 nights in Oct 2023
Response from Edyta on Oct 31, 2023
Dear Amara,We are really happy that you felt secure and enjoyed your stay with us!

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Sick Kids and they were very accommodating about parking with them during our hospital visit.
Stayed 1 night in Oct 2023
Response from Edyta on Oct 31, 2023
Dear Cindy,Thanks for your feedback. We are very glad that our location was convenient to you.

8/10 Good

Verified traveller

Liked: Cleanliness
Not bad if you are on a budget
It's a clean hotel if you are on a budget. The weather didn't turn cold yet when I stayed there. Not sure if there's enough heat when it's cold outside. Overall, I'd pay a little more for a more 'modern' hotel.
Stayed 4 nights in Oct 2023
Response from Elsie on Oct 29, 2023
Thank you for your feedback! As you might know, this is a Toronto Heritage Building that was built in 1880s. As a part of the heritage community, we are trying our best to preserve the authenticity of this building which is why there is no elevator or modern touch given to our hotel. However, we can assure you, the heating system is well regulated as that is a mandatory necessity anywhere in Canada.Thanks and hope to see you again!

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
This is a heritage building built in the 1880s. The room was small but clean. The floors all slanted quite a lot, which was fine, but a bit disconcerting. Overall, it's an inexpensive option for staying in Toronto.
Stayed 2 nights in Oct 2023
Response from Elsie on Oct 29, 2023
Thank you for your feedback! We are trying our best to preserve this historical building.

6/10 Okay

Kerry

Stayed 1 night in Oct 2023
Response from Edyta on Oct 31, 2023
Dear Kerry,Thank you very much for your feedback. Please, let us know how we could improve our service.