Bar (on property)

Reviews of DoubleTree by Hilton Toronto Airport

4 out of 5
DoubleTree by Hilton Toronto Airport
925 Dixon Rd, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 692 out of 1219 reviews" "
Rating 8 - Good. 304 out of 1219 reviews" "
Rating 6 - Okay. 105 out of 1219 reviews" "
Rating 4 - Poor. 57 out of 1219 reviews" "
Rating 2 - Terrible. 61 out of 1219 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, but it would be better if a kettle can be provided.
Stayed 1 night in Mar 2024

4/10 Poor

Aaron

Liked: Amenities
Disliked: Cleanliness, staff & service
Bugs in the lights cracked sinks limited tv access and front staff was not friendly
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 26, 2024
Dear Aaron,Subject: Re: Recent Stay FeedbackDear [Guest's Name],Thank you for sharing your feedback with us. We apologize for the inconveniences you encountered during your stay. Rest assured, we're addressing these issues promptly. We appreciate your patronage and hope to welcome you back soon for an improved experience.

10/10 Excellent

Jovette, Mattice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel .. awesome staff
Stayed 1 night in Mar 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual, I'll be back !
Stayed 5 nights in Mar 2024
Response from Doubletree Team on Mar 24, 2024
Dear John,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

2/10 Terrible

Luxone

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from Doubletree Team on Mar 18, 2024
Dear Luxone,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel if you have a layover in toronto
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 17, 2024
Dear Trent,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

I like the location and the friendly Joy receptionist
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 17, 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

10/10 Excellent

Joseph R

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staffs very friendly we definitely will be coming back soon!
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 17, 2024
Dear Joseph,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

10/10 Excellent

Robert, paradise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warm cookies, the free shuttle, the 24 hour store, the restaurant and bar.
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 17, 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

8/10 Good

Clifford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 18, 2024
Dear Clifford,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Doubletree Team on Mar 18, 2024
Dear Cherie,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Linda, Peterborough

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet. Need to have the shuttle in the morning more often.
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 18, 2024
Dear Linda,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dietmar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport, modern and tons od amenities on top of very nice rooms.
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 4, 2024
Dear Dietmar, Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sarahjane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Nicole - Front Desk Supervisor on Mar 3, 2024
Dear Sarahjane, Thank you for the 5 out of 5! We are glad you enjoyed your stay :) Hope we can welcome you again when you are in the Toronto area. Have a great day!

2/10 Terrible

Craig, Surrey

Stayed 2 nights in Jan 2024
Response from Team DTTA on Mar 22, 2024
Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.

6/10 Okay

Remy

Travelled with group
Liked: Staff & service
Your average airport hotel
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on Mar 3, 2024
Dear Remy, Thank you for your feedback. We hope we can welcome you again when you are back in the Toronto area.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good airport location.
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on Mar 3, 2024
Dear Susan, Thank you for feedback ! We are glad you enjoyed your stay. Hope we can welcome you again once you are back in the Toronto area.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were really clean and the hotel was quite easy to fall asleep.
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on Mar 3, 2024
Dear Robert, Thank you for the 5 out of 5! We are glad you enjoyed your stay :) Hope we can welcome you again when you are in the Toronto area. Have a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on Mar 3, 2024
Dear Michael, Thank you for the 5 out of 5! We are glad you enjoyed your stay :) Hope we can welcome you again when you are in the Toronto area. Have a great day!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 25, 2024
Thank you so much for choosing to stay with us and for your feedback! We truly appreciate your business and look forward to welcoming you back for a much better stay in the future

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was great.. Thanks
Stayed 2 nights in Feb 2024
Response from JP, Front Office Supervisor on Feb 25, 2024
Thank you so much for choosing to stay with us and for your feedback! We truly appreciate your business and look forward to welcoming you back for a much better stay in the future

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with great dining options, I'll be back !
Stayed 3 nights in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back!!

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quick and effortless check in. Comfy room and bed and a shuttle to and from the airport. Handful of restaurants beside the hotel which makes grabbing a quick dinner nice and easy. Perfect for what you need!
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Sandra

Stayed 1 night in Feb 2024
Response from Team DTTA on Mar 22, 2024
Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

6/10 Okay

Sherry, Victoria

Liked: Staff & service, property conditions & facilities
The hotel staff were all friendly and helpful. My king room was nicely decorated. It had nice shampoo, conditioner and bath gel containers in the shower and ample towels. There is a nice restaurant and a Starbucks right in the hotel. It is very close to the airport and the shuttle runs 24 hours/day and takes less than 15 minutes. The room was cold when I arrived and though the thermostat as set to 20 it never got comfortably warm until I upped the stat to 26. The shower strength was quite reduced. I had to clean the intake screen of the hairdryer so it could work better. I would have preferred a chair to sit in rather than the chaise which took up a lot of room and wasn’t something many people would use. All told, it was an adequate room for my one-night stay but not worth the $200 I had to pay for it.
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority and while we are delighted to note that you enjoyed your stay, we are sorry that it was not as comfortable as you would have liked it to be. Your feedback will help us as we continually work to improve our guest experience. We hope that you will give us the opportunity to better serve you in the future and look forward to welcoming you back the next time your travel plans bring you to the area.

10/10 Excellent

SHIRLEY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy beds. Very friendly staff and the welcome cookie.
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you so much for choosing to stay with us at the Doubletree Toronto Airport. Your feedback is greatly appreciated and we are happy that you enjoyed your stay with us. We look forward to welcoming you back with happy smiles and of course those warm Doubletree Cookies!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, convenient and clean.
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you so much for staying with us and for leaving a review! We appreciate you! Hoping that we will see you in the not too distant future for another great stay

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you so much for staying with us and for leaving a review! We appreciate you! Hoping that we will see you in the not too distant future for another great stay

10/10 Excellent

Alanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you so much for staying with us and for leaving a review! We appreciate you! Hoping that we will see you in the not too distant future for another great stay

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Staff was very cordial. Hotel is clean
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you so much for staying with us and for leaving a review! We appreciate you! Hoping that we will see you in the not too distant future for another great stay

10/10 Excellent

Sheri

Stayed 1 night in Feb 2024
Response from Team DTTA on Mar 22, 2024
Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient for an overnight layover
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you so much for staying with us and for leaving a review! We appreciate you! Hoping that we will see you in the not too distant future for a much better stay

10/10 Excellent

TAMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel just minutes from the airport
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you so much for staying with us and for leaving a review! We appreciate you! Hoping that we will see you in the not too distant future for another great stay

8/10 Good

Jimi

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from JP, Front Office Supervisor on Feb 24, 2024
Thank you so much for staying with us and for leaving a review! We look forward to welcoming you back for an even better stay!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, restaurant food and atmosphere great.
Stayed 1 night in Feb 2024
Response from Doubletree Team on Feb 12, 2024
Dear Dawn, Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

peter, owen sound

Good
Stayed 1 night in Feb 2024
Response from Doubletree Team on Feb 12, 2024
Dear Peter Thank you for staying with us. We appreciate your feedback!

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to feel safe and it was also quite
Stayed 1 night in Feb 2024
Response from Doubletree Team on Feb 12, 2024
Dear Karen,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. Beautiful room for the price.
Stayed 1 night in Jan 2024
Response from Doubletree Team on Feb 12, 2024
Dear William,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived exhausted with three kids in tow and the woman at the counter was outstanding. She had us quickly checked in, kids got cookies and she offered to have the McDonalds I ordered brought up to the room when it arrived.
Stayed 1 night in Feb 2024
Response from Doubletree Team on Feb 12, 2024
Dear Stephanie,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Doubletree Team on Feb 12, 2024
Dear Roland,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness
Super at Turtle Jacks
Stayed 1 night in Feb 2024
Response from Doubletree Team on Feb 12, 2024
Dear Sandra,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Karen

It was a great stay
Stayed 1 night in Jan 2024
Response from Doubletree Team on Feb 12, 2024
Dear Karen,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Kevin, Bracebridge

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were comfortable and clean
Stayed 1 night in Jan 2024
Response from Doubletree Team on Feb 12, 2024
Dear Kevin,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Doubletree Team on Feb 12, 2024
Dear Simon,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay one night only good check in but the Tv was not working and not action was taken the location is good close to restaurant good space to parking cars but expensive.
Stayed 1 night in Jan 2024
Response from Juanita, Front Office Supervisor on Jan 28, 2024
Thank you so much for choosing to stay with us and for your feedback. We truly appreciate it. I am so sorry for the inconvenience regarding your TV in the room and that it was not taken care of for you. As we are in the airport area unfortunately our prices do reflect market prices. Happy you got to experience some of the hotel amenities in spite of the inconveniences. We hope to welcome you back in the not too distant future!

6/10 Okay

Shaun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was just okay. Our tv didn't work initially and it took two calls to the front desk to get someone to the room to take care of it. The cookies were not the same as other double tree cookies. They weren't warm and they had nuts in them.
Stayed 1 night in Jan 2024
Response from Juanita, Front Office Supervisor on Jan 28, 2024
Good morning, Shaun! Thank you so much for choosing to stay with us and for your review. Sincere apologies regarding the inconvenience with the tv. I am happy that we got it sorted for you after multiple attempts but still sorry you had that bad experience. I am also sorry that you did not get the full experience of our Doubletree Cookies as you should have. This is the reason guests come to Doubletree and we are sorry for falling short on that regard. As we are in Canada, we do not yet have the Doubletree cookies without nuts, so far they only have it in the US hotels but we are hopeful to receive them soon for our nut free guests! As compensation we have taken two nights out of your long stay parking and have refunded that back to your card. Should you have any further follow up please do not hesitate to let us know. It was a pleasure having you on Sunday.

2/10 Terrible

Angela

Stayed 1 night in Jan 2024
Response from Team DTTA on Mar 22, 2024
Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.

10/10 Excellent

HARJINDER

Stayed 1 night in Jan 2024
Response from Team DTTA on Jan 25, 2024
Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

8/10 Good

William

Business traveller
Like
Stayed 1 night in Jan 2024
Response from Team DTTA on Jan 25, 2024
Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area and hope to provide you with a 5 out of 5 experience.