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Reviews of The Ritz-Carlton, Toronto

5 out of 5
The Ritz-Carlton, Toronto
181 Wellington St W, Toronto, ON

Reviews

9.6

Exceptional

Rating 10 - Excellent. 602 out of 734 reviews" "
Rating 8 - Good. 79 out of 734 reviews" "
Rating 6 - Okay. 33 out of 734 reviews" "
Rating 4 - Poor. 6 out of 734 reviews" "
Rating 2 - Terrible. 14 out of 734 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Nick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience will visit again
Stayed 1 night in Mar 2024
Response from SA on Mar 26, 2024
Dear Nick, thank you for choosing to stay at The Ritz-Carlton, Toronto. We're so thrilled to hear that you had a great experience and we look forward to your next visit! Best regards.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SA on Mar 15, 2024
Dear Peter, thank you for choosing to stay with us at The Ritz-Carlton, Toronto! We are so happy to hear that you had a 5 out of 5 experience and we look forward to welcoming you back again soon! Best regards.

8/10 Good

RAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SA on Mar 5, 2024
Dear RAMI, thank you for leaving us a rating. We're thrilled you enjoyed your recent stay at The Ritz-Carlton, Toronto. If you have any further feedback or requests, please don't hesitate to share. We look forward to welcoming you back soon! Best regards.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SA on Mar 5, 2024
Dear June, thank you for the wonderful 5-star rating! We're delighted you had an exceptional experience at The Ritz-Carlton, Toronto. Your feedback is truly appreciated, and we look forward to welcoming you back soon. Best regards.

10/10 Excellent

zaid

Stayed 1 night in Feb 2024
Response from SA on Mar 26, 2024
Dear zaid, thank you for staying with us at The Ritz-Carlton, Toronto and taking the time to leave us a perfect rating. We hope to have the pleasure of welcoming you back again soon! Best wishes.

10/10 Excellent

Ramneet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024
Response from SA on Feb 26, 2024
Dear Ramneet Singh, thank you for choosing The Ritz-Carlton, Toronto. We are so thrilled to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Best regards.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SA on Feb 26, 2024
Dear Peter, thank you for choosing The Ritz-Carlton, Toronto for your stay and taking the time to leave us a perfect rating. We are so thrilled to see that you found your stay to be exceptional and we look forward to your next visit. Best regards.

8/10 Good

andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SA on Feb 12, 2024
Dear andy, thank you for choosing The Ritz-Carlton, Toronto for your stay. We hope you had a wonderful visit and that we have the pleasure of welcoming you back again soon. Best regards.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SA on Feb 5, 2024
Dear Peter, thank you for choosing The Ritz-Carlton, Toronto for your stay. We're so thrilled to see that you had an excellent experience and we hope to have the pleasure of hosting you again soon. Best regards.

10/10 Excellent

Kai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from SA on Jan 31, 2024
Dear Kai, thank you for choosing The Ritz-Carlton, Toronto. Thank you for your perfect rating. We hope to welcome you again soon! Best regards.

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at this hotel go far beyond expectations in an effort to make your stay enjoyable an memorable. No detail is too small for their attention. they are outstanding.
Stayed 1 night in Jan 2024
Response from SA on Jan 11, 2024
Dear Lynda, thank you for choosing The Ritz-Carlton, Toronto and taking the time to leave your review. We greatly appreciate your kind words and for acknowledging the effort behind our service. Our Ladies and Gentlemen are dedicated to ensuring our guest's needs are not only met, but have been anticipated for your comfort and convenience. We hope to have the opportunity to provide you exceptional service once again in the near future! Best regards.

6/10 Okay

Sarkis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SA on Jan 8, 2024
Dear Sarkis, thank you for taking the time to leave us a rating on your recent stay at The Ritz-Carlton, Toronto. We sincerely apologize that your experience did not meet our usual high standards. Your feedback is invaluable, and we are keen to learn more about the specific areas that fell short. Our commitment to guest satisfaction is unwavering, and we would love the chance to address your concerns and provide you with an exceptional stay in the future. Please consider reaching out to us directly with more details so that we can better understand and rectify any shortcomings. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience. Best regards.

8/10 Good

Yuting

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SA on Feb 1, 2024
Dear Yuting, thank you for choosing The Ritz-Carlton, Toronto and for taking the time to leave your rating. We hope to welcome you back again soon! Best regards.

10/10 Excellent

Amr

Stayed 1 night in Dec 2023
Response from SA on Jan 2, 2024
Dear Amr, thank you for choosing to stay at The Ritz-Carlton, Toronto. We are so delighted to see that you had an exceptional experience and we look forward to your next visit! Best wishes.

10/10 Excellent

Spiridon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from SA on Dec 29, 2023
Dear Spiridon, thank you for choosing The Ritz-Carlton, Toronto for your stay! We are so thrilled that you had a 10/10 experience during your visit. We hope to see you again soon and welcome you back for another excellent experience! Best regards.

6/10 Okay

Liam, London

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from SA on Dec 29, 2023
Dear Liam, thank you for taking the time to leave us a rating on your recent stay at The Ritz-Carlton, Toronto. We sincerely apologize that your experience did not meet our usual high standards. Your feedback is invaluable, and we are keen to learn more about the specific areas that fell short. Our commitment to guest satisfaction is unwavering, and we would love the chance to address your concerns and provide you with an exceptional stay in the future. Please consider reaching out to us directly with more details so that we can better understand and rectify any shortcomings. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience. Best regards.

8/10 Good

Andrea

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from SA on Dec 28, 2023
Dear Andrea, thank you for choosing The Ritz-Carlton, Toronto and taking the time to leave us a rating. We hope you enjoyed your visit and that we were able to leave a lasting impression. Best regards.

10/10 Excellent

Fadel

Stayed 1 night in Sep 2023
Response from SA on Dec 28, 2023
Dear Fadel, thank you for staying with us at The Ritz-Carlton, Toronto. We are so thrilled to see that you had a 5/5 experience and we hope to welcome you back soon for another wonderful stay. Best wishes.

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from SA on Dec 28, 2023
Dear Peter, thank you for choosing The Ritz-Carlton, Toronto and taking the time to leave us a 5 out of 5 rating. We are so delighted to hear that you had a wonderful experience and we hope to welcome you back soon! Best wishes.

10/10 Excellent

Kieonna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Toilet Was My Favorite Part
Our reason for visiting Toronto was to see a show that was being held by popular relationship coaches and other guest speakers. (Nothing to do with the Ritz) The show was rescheduled without our knowledge. Considering we live in California, booked flights, a hotel and excursions, we decided to go all out & make the best of the trip regardless. I was torn between The Ritz Carlton & The Four Seasons. Having never stayed at either one, after looking at numerous reviews with different companies, we decided The Ritz Carlton was the best choice & I couldn’t have been happier. The entire staff was very friendly from arrival to departure for the most part. We were given tips & suggestions the entire trip from the hotel staff. The cleanliness in the lobby, suites & restaurants are unmatched. Now, there’s restaurant’s inside the hotel, one being immediately to your left from the entrance & the other a few feet & up the stairs. That particular person was not as warm & friendly as everyone else so we decided not to eat there. In addition, we did not have reservations although there were plenty tables available & her bubbly conversation with the guest that were in front of us compared to us was distasteful, so unfortunately, one band one sound. We had a corner suite which is equivalent to a single apartment minus a kitchen. The 24hr room service made up for that. Overall I will choose five star hotels each time I travel as I was very impressed. Highly recommend this hotel, area & staff.
The seat warms and cleanses your front & back private areas. I can never use a regular toilet again!
Stayed 2 nights in Dec 2023
Response from SA on Dec 28, 2023
Dear Kieonna, thank you for sharing your experience. We are delighted to have been part of your trip to Toronto. It's fantastic to hear that you found our staff friendly and helpful. We appreciate your feedback regarding your restaurant experience, and we will address this internally to ensure consistent service. We are honoured to have otherwise met your expectations, and we look forward to welcoming you back on your future travels. Best wishes.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SA on Dec 19, 2023
Dear Patricia, thank you for choosing to stay at The Ritz-Carlton, Toronto. We are so thrilled to hear that you had a 5 out of 5 experience and we hope to welcome you back again soon. Best wishes.

10/10 Excellent

Daphne

Stayed 1 night in Nov 2023
Response from SA on Nov 29, 2023
Dear Daphne,Thank you for visiting The Ritz-Carlton, Toronto and taking the time to leave us a perfect 10 out of 10 rating. We are so thrilled to see that you enjoyed your stay and we hope to welcome you back again soon! Best regards.

10/10 Excellent

Rozita

Stayed 1 night in Nov 2023
Response from SA on Dec 11, 2023
Dear Rozita, thank you for choosing to stay at The Ritz-Carlton, Toronto and taking the time to leave us a perfect rating. We are so delighted to see that you had enjoyed your stay and we hope to welcome you back again soon! Best regards.

10/10 Excellent

Tatyana Mikhaylovna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from SA on Oct 17, 2023
Dear Tatyana Mikhaylovna, thank you for choosing to stay at The Ritz-Carlton, Toronto and for taking the time to leave us a perfect rating! We are so happy to hear that you had a wonderful stay with us and we look forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Dione

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Your staff was excellent and very helpful
Stayed 3 nights in Oct 2023
Response from mimi on Oct 16, 2023
Dear Dione, I'm glad to hear that you had a positive experience with our staff at The Ritz-Carlton in Toronto. We always strive to provide excellent service and assistance to our guests. We value your input and look forward to welcoming you back in the future.Warm regards, Mimi

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from SA on Oct 11, 2023
Dear Leslie, thank you for staying at The Ritz-Carlton, Toronto. We are thrilled to see that you enjoyed your visit and we look forward to welcoming you back for yet another enjoyable stay. Best regards,

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from SA on Oct 11, 2023
Dear Arjun, thank you for choosing to stay with us at The Ritz-Carlton, Toronto and for taking the time to leave us a 5 out of 5 rating. We are so delighted to see that you enjoyed your stay. We look forward to your next visit. Best regards,

2/10 Terrible

phiroz

Stayed 4 nights in Sep 2023
Response from SA on Oct 5, 2023
Dear phiroz, we are genuinely sorry to hear about your less-than-satisfactory experience at The Ritz-Carlton, Toronto. We value your feedback and would appreciate the opportunity to learn more about your stay to address any concerns you may have had. Please don't hesitate to reach out to our guest relations team so that we can better understand your specific issues and work towards exceeding your expectations in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the privilege of serving you again in the near future. Thank you for choosing The Ritz-Carlton, Toronto. Best regards,

6/10 Okay

Shenglin

Liked: Staff & service
Response from SA on Oct 5, 2023
Dear Shenglin, than you for choosing to stay with us at The Ritz-Carlton, Toronto. We hope you had a delightful visit and we hope to welcome you back! Best regards,

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very convenient location. Room was typical for a Ritz-Carlton and staff was uniformly excellent. Will definitely stay here again next time in Toronto.
Stayed 3 nights in Sep 2023
Response from SA on Oct 5, 2023
Dear Craig, thank you for staying with us at The Ritz-Carlton, Toronto. We are so thrilled to hear that you enjoyed our hotel. Our Ladies and Gentlemen are dedicated to ensuring that your stay is nothing short of exceptional. We look forward to your next visit with us! Best regards,

10/10 Excellent

Suffia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Staff of hotel and TOCA restaurant were fantastic!! Will definitely stay here again !
Stayed 3 nights in Sep 2023
Response from SA on Sep 18, 2023
Dear Suffia, thank you for choosing The Ritz-Carlton, Toronto and for leaving a glowing review! We're delighted to hear that you enjoyed your stay with us, and that our dedicated team, both at the hotel and TOCA restaurant, exceeded your expectations. We look forward to welcoming you back for another exceptional experience in the future! Best regards,

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from SA on Sep 18, 2023
Dear Robert, thank you for choosing to stay at The Ritz-Carlton, Toronto and taking the time to leave us a perfect rating. We are so delighted to see that you enjoyed your stay and we look forward to your next visit for another 10 out of 10 experience. Best regards,

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and luxurious.
Stayed 1 night in Sep 2023
Response from SA on Sep 11, 2023
Dear Minh, We're delighted to hear that you found your experience with us at The Ritz-Carlton, Toronto to be both serene and opulent. Creating a tranquil and luxurious environment for our guests is a top priority, and your positive feedback reaffirms our commitment to delivering exceptional hospitality. We look forward to welcoming you back for another memorable stay in the future. Thank you for choosing The Ritz-Carlton, Toronto.

2/10 Terrible

ostap

Stayed 1 night in Sep 2023
Response from SA on Sep 29, 2023
Dear ostap, we sincerely regret to hear about the recent experience at The Ritz-Carlton, Toronto. Please accept our apologies for any inconveniences you may have encountered. Guest satisfaction is of utmost importance to us, and we genuinely value your feedback as it helps us continuously improve our services. We kindly invite you to connect with our Director of Front Office, Alroy Fernandes, at your earliest convenience to discuss your concerns in greater detail. We are wholeheartedly committed to addressing these issues and ensuring a more positive experience for you in the future. Thank you for bringing this matter to our attention, as it assists us in our ongoing efforts to provide exceptional service. Best regards,

10/10 Excellent

Jason

Stayed 2 nights in Sep 2023
Response from SA on Sep 27, 2023
Dear Jason, thank you for staying with us at The Ritz-Carlton, Toronto and taking the time to leave us a 5 out of 5 review! We are so delighted to hear that you had an exceptional experience with us and we look forward to your next visit! Best regards,

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from SA on Sep 5, 2023
Dear Lonnie, thank you for staying with us at The Ritz-Carlton, Toronto and taking the time to leave us a perfect rating. We look forward to welcoming you back soon! Best regards,

10/10 Excellent

venkateswara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from SA on Aug 29, 2023
Dearest venkateswara, thank you for choosing The Ritz-Carlton, Toronto for your stay and taking the time to leave us a perfect rating. We hope that your stay with us was nothing short of exceptional and we hope to welcome you back soon. Best regards,

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from SA on Sep 11, 2023
Dear Ricky, thank you for choosing to stay with us at The Ritz-Carlton, Toronto and taking the time to leave us a perfect rating. We hope we have exceeded your expectations on hospitality and have the pleasure of welcoming you back for another visit in the near future.

10/10 Excellent

Derek

Stayed 1 night in Aug 2023
Response from SA on Aug 22, 2023
Dear Derek, thank you for choosing to stay at The Ritz-Carlton, Toronto and taking the time to leave us a 10 out of 10 rating. We hope your stay fell nothing short of exceptional. We look forward to welcoming you back in the near future!

10/10 Excellent

Maryann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from SA on Aug 10, 2023
Dear Maryann, thank you for staying with us at The Ritz-Carlton, Toronto. We are so please to see that you were satisfied with your stay and we hope to welcome you back to the hotel in the near future! Warm regards,

10/10 Excellent

Tahmina

Stayed 3 nights in Jul 2023
Response from SA on Aug 14, 2023
Dear Tahmina, thank you for choosing to stay at The Ritz-Carlton, Toronto and taking the time to leave us a perfect rating! We are so delighted to see that you enjoyed your stay and we look forward to welcoming you back soon!

10/10 Excellent

johny

Stayed 2 nights in Jul 2023
Response from SA on Aug 10, 2023
Dear Johny, thank you for choosing The Ritz-Carlton, Toronto and taking the time to leave us a 5 out of 5 rating! We are so delighted that you enjoyed your stay and we look forward to welcoming you back in the near future!Best wishes,

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jul 2023
Response from mimi on Jul 17, 2023
Dear Edward, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to know that you enjoyed your stay. We look forward to welcoming you again soon.Warm regards, Mimi

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice accommodations. Updated, clean, and the staff is very friendly.
Stayed 1 night in Jul 2023
Response from SA on Sep 5, 2023
Dear Scott, thank you for choosing to stay with us at The Ritz-Carlton, Toronto and for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found our accommodations to be updated and clean. Our ladies and gentlemen are dedicated to providing friendly and attentive service, and we're delighted to have fulfilled that during your stay. We look forward to welcoming you back for another enjoyable stay in the future! Best regards,

2/10 Terrible

Erima Francisca

Stayed 6 nights in Jul 2023
Response from mimi on Jul 17, 2023
Dear Erima, Thank you for choosing The Ritz-Carlton, Toronto. I am sorry to see that you did not have a satisfactory stay. We would like to learn more about any issues that you had so that we can improve your guest experience. Please feel free to let us know what we can do better. Warm regards, Mimi

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Staff goes above and beyond. Friendly, attentive, helpful. Received several handwritten notes from staff. Nice touch! Breakfast was wonderful- many options and reasonable prices. Made us feel special with extras for our kids and our anniversary celebration. View was amazing of CN tower and Rogers Center. Several restaurants, shops, and attractions are walkable. Room was clean and spacious! Beds were comfortable. Sundries were good quality. Gym was large and well-equipped. It was also very clean. Kids enjoyed the swimming pool. Love this hotel! Would definitely return! Price was well worth it!
Stayed 4 nights in Jun 2023
Response from SA on Jul 5, 2023
Dear Rebecca,We're thrilled to receive your wonderful review! Thank you for appreciating our prime location, friendly and attentive ladies and gentlemen, and the thoughtful extras that made your anniversary celebration and your children's experience special. We're delighted that you enjoyed the stunning view of the CN Tower and Rogers Center from your room and had a great time exploring nearby attractions. It's fantastic to hear that our breakfast options, room cleanliness, comfortable beds, and well-equipped gym met your expectations. Moreover, we're glad your kids had fun in the swimming pool too! Your positive feedback means a lot to us, and we can't wait to welcome you back for another exceptional stay in the future. Thank you for choosing The Ritz-Carlton, Toronto!

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious rooms, good view of the waterfront, friendly helpful staff.
Stayed 2 nights in Jul 2023
Response from SA on Jul 5, 2023
Dear Tony,Thank you for taking the time to leave us a perfect review. We're delighted to hear that you had a pleasant stay with us. It's great to know that you found our rooms clean and spacious, and enjoyed your view of the waterfront. We take pride in providing a comfortable and enjoyable experience for our guests. We'll make sure to pass along your compliments to our ladies and gentlemen who strive to be friendly and helpful at all times. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future for another wonderful stay.

10/10 Excellent

Shawn

Stayed 1 night in Jun 2023
Response from mimi on Jul 17, 2023
Dear Shawn, Thank you for taking the time to provide your review of your recent stay. We hope to welcome you back again in the near future. Warm regards, Mimi

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff. Epoch restaurant was not great. Instructions for sofa bed turn down not done. But overall staff were accomodating.
Stayed 2 nights in Jun 2023
Response from SA on Jun 27, 2023
Dear Gerald, Thank you for sharing your feedback about your experience at EPOCH Toronto and your kind words about the friendly staff and their accommodating nature. We apologize for the inconvenience you faced regarding the instructions for the sofa bed turn down. Your comment is valuable to us, and we will address this issue with our team to ensure that such oversights are avoided in the future.At EPOCH Toronto, we strive to provide a great dining experience for all our guests, and we deeply deplore that we did not meet your expectations on this occasion. Our ladies and gentlemen take customer feedback seriously and will use it to improve our service and enhance the overall dining experience for our guests.Additionally, we would like to express our gratitude for your understanding and patience. We hope to have the opportunity to serve you better in the future. Best regards,