The beds and pillows are fantastic, the majority of the staff was excellent, we encountered a disappointing issue with the fragrance from a likely vent cleaning totally engulfing our room that simply would not dissipate even with an air circulating machine a lovely staff member brought up. When we alerted the staff at check out after a very rough night and a killer headache, they were very kind in offering a make-good. I would stay here again in the future, just maybe not on a Sunday evening when the neighborhood seems to shut down.