Superior Room

Reviews of Sonder The Beverley

3.5 out of 5
Sonder The Beverley
335 Queen Street West, Toronto, ON

Reviews

7.8

Good

Rating 10 - Excellent. 202 out of 590 reviews" "
Rating 8 - Good. 211 out of 590 reviews" "
Rating 6 - Okay. 98 out of 590 reviews" "
Rating 4 - Poor. 54 out of 590 reviews" "
Rating 2 - Terrible. 25 out of 590 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

He

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position for tour in Toronto, and thanks for Issy’s great help for my lost items!
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, very clean and cozy. Would book with Sonder again
Stayed 3 nights in Mar 2024

2/10 Terrible

Eleanor

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sonder on Mar 11, 2024
Hi Eleanor, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a few days in Toronto and it was so nice! Eaten centre, CN tower, and other attractions were within walking range. Lots of cool shops on our street and streets around us, and plenty of places to grab fast out or eat out. Would stay here again for sure!

8/10 Good

Matthew

Travelled with family
Everything was good apart from mold being in the shower caulking
Stayed 2 nights in Jan 2024

4/10 Poor

Ismail

Disliked: Staff & service, room comfort
A Less than OK stay
Stayed 10 nights in Nov 2023
Response from Sonder on Dec 11, 2023
Hi Ismail, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

2/10 Terrible

Anab

Stayed 7 nights in Nov 2023
Response from Sonder on Dec 5, 2023
Hi Anab, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

Hamza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Nov 2023

10/10 Excellent

John, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Too small, we didn’t realize how tiny the room was. However, we got used to it.
Stayed 6 nights in Nov 2023

2/10 Terrible

Marten

Size was a very small box
The room was exceptional small. It was so small that we left the accommodations and went to another hotel during the night and forfeited the second night at this facility
Stayed 2 nights in Nov 2023
Response from Sonder on Nov 18, 2023
Thank you for staying with us, Marten. While we do our best to accurately display all aspects of the space on our listing, we apologize if anything was unclear. We hope to host you again and show you a better experience.

4/10 Poor

Frederick

Stayed 3 nights in Oct 2023
Response from Sonder on Nov 13, 2023
Hi Frederick, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Digital savvy and fall risk.
Everything settled in very well after initial difficulty with entry keypad. Thankfully, Elena (?) came to the entrance to help me. Kyle has to help me understand the workings of the TV with it's disappointing menu. Shower floor is a fall risk without a grab bar or a rough patch to stand on. Very slippery. Great area. Enjoy the Nespresso and tea selection.
Stayed 4 nights in Oct 2023

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The area was nice, close to transit options and restaurants. The room itself was quite small but alright for traveling alone, I wouldn’t recommend if you’re traveling with a family. With the size of the room, the tv was mounted from the ceiling and not the wall, which was very uncomfortable to use as you had to crank your head upward from the bed, and I hit my head off it a few times as I’m a tall person. This was my first time using Sonder, and I would again with different expectations- I was not a fan of the contactless interface because at first the app wasn’t sending the 4 digit code and the agent made me feel like I wouldn’t have a room when I arrived. After signing out and back into the app my reservation appeared in the app and everything else was fine. One simple code to get through the main door and my room.
Stayed 3 nights in Oct 2023

4/10 Poor

Amrita

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I stayed at Sonders the Beverley for three nights for attending a conference at a nearby hotel. The hotel is easily walkable from the Osgood subway station, and I enjoyed the dining options and accessibility around the place. That said, I felt that for $300 per night, the place is overpriced and understaffed. When the toilet in my room stopped working one morning, I was first told that I may get some assistance with it the next morning!!! And good luck for the whole day! It took multiple calls and requests for them to expedite service for this untenable situation. Customer service is slow and getting service is even slower! This 'alternative' accommodation is a good idea in theory, but for the price you pay, it can be a real stinky headache if things go wrong.
Stayed 3 nights in Sep 2023
Response from Sonder on Oct 25, 2023
Hi Amrita, we're sorry to learn about your experience. Customer service is one of our top priorities, and we apologize for dropping the ball here. We will work with our team to complete requests in a more timely manner going forward. Please accept our apologies for the inconvenience. Should you choose to give us another chance, we'd love to make it up to you.

6/10 Okay

Maureen

Stayed 2 nights in Aug 2023

4/10 Poor

abu sadat md marjan

Stayed 2 nights in Aug 2023
Response from Sonder on Aug 28, 2023
Hi Abu, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Tiny but clean rooms, perfect for a weekend visit
Stayed 4 nights in Aug 2023
Response from Sonder on Aug 22, 2023
Thank you for staying with us, James! We hope to host you again soon.

10/10 Excellent

Nala Lewis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my sister were from the states and we drove to Canada and realized we couldn’t drive back home everyday . We just looked up hotels in the area on Expedia and Sonder was one of the closet and most reasonably price .At first I was a little scared to book through Expedia so I called Sonder over the phone and the price was muchh higher so I just went ahead and booked . Automatically they sent instructions how to navigate the app even though it was contactless it was so easy and reassuring to find a hotel so quick and easy . The hotel room was nice the rooftop bar was perfect at night and it was in such a centralized location . I wonder recommended Sonder again & again
Stayed 2 nights in Aug 2023

4/10 Poor

Corinne

Stayed 2 nights in Jul 2023
Response from Sonder on Jul 24, 2023
Hi Corinne, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Amanda

Stayed 4 nights in Jul 2023

6/10 Okay

Erin

Stayed 2 nights in Jun 2023
Response from Sonder on Jun 20, 2023
Hi Erin, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Alexandra

Stayed 4 nights in Jun 2023

10/10 Excellent

Jean-Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fast to respond on the chat.
Stayed 2 nights in Jun 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Safe and secure building, clean and quiet easy access to entertainment district, prices were reasonable. We had issues with signing in to our account to get Uber. We were not able to get tv channels. Overall we had a great stay, and would gladly return or recommend to our friends.
Stayed 2 nights in May 2023

10/10 Excellent

Donald

Stayed 2 nights in May 2023
Response from Sonder on May 22, 2023
Hi Donald, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean.
Stayed 2 nights in May 2023
Response from Sonder on May 30, 2023
Thank you for staying with us! We're glad you enjoyed your space.

6/10 Okay

Kathy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great bed but otherwise underwhelming
Convenient location downtown and reasonably close to the subway. I was surprised to find out checkin was online and not quite straight forward which meant a call in order to access my room. There was no elevator. No one to greet you which I found I missed. The room was pretty quiet given the dorm room vibe of the hotel. The bed was super comfortable and I slept well. I found the room lacked space for luggage and in the bathroom it was challenging to layout my toiletries. When I used the shower, it took 10 mins for the water to be hot enough to stand under. I kept hitting my arms off the shampoo pumps and one of the pumps fell apart when I tried to straighten it. And the room could definitely have used a service given the spring dirt I dragged in but it felt complicated to have to figure out how to call someone outside of the hotel to request a service. I'm not sure I felt the room lived up to the $250+ price tag.
Stayed 4 nights in Apr 2023

2/10 Terrible

Luc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Danijela

Stayed 2 nights in Mar 2023

8/10 Good

Humberto

Liked: Cleanliness, property conditions & facilities
Location
Stayed 4 nights in Feb 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, property conditions & facilities
Love the Sonder properties. Always a great stay.
Stayed 3 nights in Feb 2023

10/10 Excellent

Sylvain

Stayed 2 nights in Jan 2023

2/10 Terrible

Raekwon

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Customer service took too long to fix the issue and take credit card desposit
Response from Sonder on Jan 9, 2023
Hi Raekwon, thank you for bringing this to our attention. Customer service is important to us, and we apologize for dropping the ball here. If you have any further questions about your deposit, please feel free to contact us anytime. We hope to host you again and show you a better experience.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service

8/10 Good

Willie Ho Yin

Stayed 4 nights in Oct 2022

4/10 Poor

adan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I am very disappointed with this hotel. It was positioned as a cool trendy spot but failed to deliver. The entire check-in process is through an app - you need data and phone service to set up your check-in. I did see a couple of very frustrated people stranded outside the door at night (with no cell service) trying to check in. There is no front desk and for any issues, you have to use the app chat - and be engaged. The Sonder does not have an elevator - which wasn't fun for me hauling my luggage (with a bad back) to the 4th floor. Cleaning - there is "Request Cleaning" on the app - which I thought was fine.... but they actually do not offer clean-up of your room. Later, the chat attendant said they can clean it for a fee ($39) - which seems ridiculous considering I paid $500 for a room per night. The Sonder would be a great spot at a lower price - but if you charge 'boutique hotel' prices - I expect great service and amenities - this seems like a Tokyo capsule hotel. Bed is ok - comfortable enough. The lights and outlet setup are not great for having your devices charging and within close distance.
Stayed 4 nights in Sep 2022

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Great location
Stayed 2 nights in Sep 2022

8/10 Good

Rhett

Stayed 4 nights in Aug 2022

4/10 Poor

Morgan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very disappointed
The bed was tiny the room was hot as heck I changed the ac to 18 but the room was sfj at 24 it was way to hot and for the price I paid it was unacceptable and the bed was so uncomfortable and I wish it would say that you have to climb up stairs I was so mad I had to climb up a lot of stairs during my stay like nothing like it was advertised as the room was just sooo small and kinda gross over all
Stayed 2 nights in Aug 2022

8/10 Good

Michelle

Stayed 2 nights in Jul 2022

6/10 Okay

Fedor

Stayed 3 nights in Jul 2022

2/10 Terrible

Barry

Business traveller
Disliked: Staff & service
Impossible to check in and telephone staff was usless!
Stayed 5 nights in Jul 2022
Response from Sonder on Aug 1, 2022
Hi Barry, thank you for staying with us and providing your honest feedback. We're incredibly sorry for your negative experience. We aim to make our check-in process as seamless and easy as possible and we apologize for coming up short. If you decide to try us again we would love to show you a better experience.

8/10 Good

Robertson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is close to everything. I managed to go around downtown area without hopping in into any public transport or renting a car. Lots of good and tasty restaurants nearby. The hotel is easy to access and its contactless. You can communicate to someone 24/7 and they respond in a very timely manner. My only comment is that, the room is a bit tight, no chair to sit on so you need to use the bed if you happen to decide you wanna eat in your room. Other than that I had a good stay! I will certainly use the app and book a room in the future if they have a property lacated to where ever my next travel destination is.
Stayed 4 nights in Jul 2022

6/10 Okay

Laura

Stayed 5 nights in Jul 2022

10/10 Excellent

Melissa

Stayed 5 nights in Jul 2022

2/10 Terrible

Zach

Stayed 3 nights in Jul 2022
Response from Sonder on Aug 1, 2022
Hi, thank you for leaving a review. We’re incredibly sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Okay

Fiorella

Stayed 2 nights in Jul 2022

6/10 Okay

Robert

Liked: Cleanliness
Room was clean and shower good (except floor too slick). However, the fourth floor walkup was not advertised (or, if it was, I did not see it when I booked). Each floor looks like a cell block. Price was outrageous for value received.
Stayed 4 nights in Jul 2022

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Rosaura

Stayed 2 nights in Jul 2022