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Thank you for taking the time to provide your valued feedback - we truly appreciate it! We are glad to know you enjoyed your stay, and hope to welcome you back in the near future. Safe travels!
4/10 Poor
Bethany
Business traveller
Apr 10, 2024
Disliked: Cleanliness, staff & service
The carpet was coming away from the floor in the room, there was water damage on the ceiling. When I woke up there was a garbage pail full of vomit next to the elevator (it was there for 3 hours and a housekeeper was working on the floor and could have disposed of it). The shower head made an awful squealing noise the entire time I was in the shower which was terrible. I attended a conference and there was to be transportation to and from the venue and no staff had any information and the shuttle driver was rude when I asked… definitely wasn’t impressed with my stay.
Bethany
Stayed 2 nights in Apr 2024
Response from FH on Apr 16, 2024
Thank you for taking the time to share your feedback with us.We deeply regret that the experience provided did not meet your expectations, and we understand how important a comfortable stay is to our guests. Your comments are invaluable to us as they help us identify areas for improvement, and we assure you that we take your feedback seriously and will actively work to address the issues you faced. We genuinely thank you for your input to better our service.We hope to have the opportunity to regain your trust and provide you with the exceptional service that we strive for. Thank you for choosing our hotel, and we look forward to the possibility of welcoming you back in the future.
6/10 Okay
Andrew
Travelled with family and small children
Apr 8, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Very average hotel - nothing fancy and missing some amenities that you normally see in hotels nowadays
Andrew
Stayed 2 nights in Apr 2024
Response from Ankur on Apr 9, 2024
Thank you for taking the time to provide your valued feedback. It is greatly appreciated. We will work to address the issues you raised regarding amenities and we apologize for the inconvenience. Your feedback will help us improve, and we hope to welcome you back again in the future.
10/10 Excellent
Miki
Travelled with family, Business traveller, Travelled with partner
Thank you for taking the time to provide your valued feedback. It is greatly appreciated. We will work to address the issues you raised regarding the water pressure, and we apologize for the inconvenience you faced from the proximity to the elevator. Your feedback will help us improve, and we hope to welcome you back again in the future. Safe travels.
Response from Room Operations Manager on Mar 31, 2024
Thank you, Gurbinder, for taking the time to provide such positive feedback about our staff's helpfulness and the hotel's cleanliness. We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future. Please don't hesitate to reach out if you need anything else. Thank you again for choosing us!
Response from Room Operations Manager on Mar 28, 2024
Dear Ana,Thank you very much for leaving such positive feedback about your parking experience with us. We're delighted to hear that you had a great experience, and we hope your stay was equally enjoyable.Your satisfaction is our utmost priority, and we're grateful for your kind words. If there's anything else we can do to enhance your experience in the future, please don't hesitate to reach out.
Stayed one night. Beds very comfortable. Friendly and efficient staff.
helga
Stayed 1 night in Mar 2024
Response from Room Operations Manager on Mar 28, 2024
Hello Helga,Thank you so much for your feedback! We are delighted to hear that your stay with us was comfortable and enjoyable. Your kind words about our staff's friendliness and efficiency mean a lot to us. Your satisfaction is our top priority, and we look forward to serving you again in the future. Please don't hesitate to reach out if you need anything else. Thank you again for choosing us!
Response from Room Operations Manager on Mar 28, 2024
Hi Jennifer,Thank you for taking the time to leave us such positive feedback! We really appreciate it. We hope your stay was comfortable and that you had a great experience with us. If there's anything else we can do for you, please don't hesitate to let us know.
8/10 Good
Ana
Travelled with partner
Mar 28, 2024
Liked: Amenities
Staff was very helpful.
Ana
Stayed 2 nights in Mar 2024
Response from Room Operations Manager on Mar 28, 2024
Thank you, Ana, for taking the time to provide such positive feedback about our staff's helpfulness. We truly appreciate your kind words. Your satisfaction is our top priority, and we look forward to serving you again in the future. Please don't hesitate to reach out if you need anything else. Thank you again for choosing us!
6/10 Okay
Jason
Mar 27, 2024
Jason
Stayed 1 night in Mar 2024
Response from FH on Apr 16, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope to have an opportunity to welcome you back in the future to provide you a more comfortable and relaxing stay. Safe travels.
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope to welcome you back in the near future, and wish you safe travels throughout the rest of your journey.
Friendly staff, clean rooms, only thing I found odd wasnthey charged me to park, at their hotel. Besides that, would definitely recommend to someone
Ian
Stayed 2 nights in Mar 2024
Response from FH on Mar 18, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We are glad to know that you enjoyed your stay, and hope to welcome you back in the near future. Safe travels!
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We are glad to know that you enjoyed your stay, and hope to welcome you back in the near future. Safe travels!
The room was extremely hot and we were unable to adjust the thermostat. The bathtub was clogged and would not drain water during our shower. The water was up to mid calf while showering . The shuttle driver was AWFUL! Luggage went flying, he drove way too fast and recklessly. The shuttle stunk.
Ashley
Stayed 1 night in Mar 2024
Response from Kathleen on Mar 17, 2024
Dear Ashley,We want to extend our heartfelt gratitude for choosing to stay at our hotel during your recent visit. We also want to express our sincere apologies for the multiple issues you encountered during your stay. It deeply saddens us to learn that your experience fell short of expectations. Your feedback is invaluable to us, and rest assured, we are taking your concerns seriously.We are actively investigating the issues you faced in your room and with the shuttle bus service. Please know that we are committed to addressing these matters promptly to ensure a smoother and more enjoyable experience for our future guests.Once again, thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,Room Operations ManagerSheraton Toronto Airport Hotel & Conference Centre
Dear John,Thank you for choosing to stay with us recently and for leaving us 5 stars. We hope to have the opportunity to serve you again in the future.
The staff was friendly and knowledgeable. It was an unexpected stay due to flight issues and they were very accommodating.
Diana
Stayed 1 night in Mar 2024
Response from Kathleen on Mar 17, 2024
Dear Diana,We wanted to take a moment to express our sincere appreciation for choosing to stay at our hotel during your recent visit. We want to extend a heartfelt thank you for taking the time to leave us such wonderful feedback regarding our staff service. It brings us immense joy to hear that our team members were able to enhance your experience and make your stay memorable.We hope to have the pleasure of welcoming you back to our hotel in the future. Please do not hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Sincerely,Kathleen F.Room Operations ManagerSheraton Toronto Airport Hotel & Conference Centre
Dear Ghania, Thank you for taking the time to provide your valued feedback - we truly appreciate it! We are glad to know you liked breakfast in our restaurant.We hope to welcome you back in the near future
Facilities for mobility impaired not bad but not terrific either.
Michael
Stayed 2 nights in Mar 2024
Response from FH on Mar 11, 2024
Thank you for taking the time to provide your valued feedback. Your input is valuable to us, and we appreciate you taking the time to communicate areas for improvement. Please feel free to contact us at any time to provide additional details. We truly appreciate it!
8/10 Good
Bhopinder
Mar 9, 2024
Liked: Property conditions & facilities
Very helpful
Bhopinder
Stayed 1 night in Mar 2024
Response from FH on Mar 11, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope to welcome you back in the near future. Safe travels!
2/10 Terrible
Monique
Mar 9, 2024
Disliked: Cleanliness
Monique
Stayed 1 night in Mar 2024
Response from Management on Mar 10, 2024
Dear Monique,Thank you for choosing to stay with us recently. However, I also want to extend my sincere apologies that we were unable to deliver the satisfactory experience we strive to provide to all our guests.Your feedback is incredibly valuable to us, and we truly understand and regret that your experience fell short of expectations. Please know that we take your comments seriously and are actively working to address any issues to ensure that future guests have a much more enjoyable experience.We genuinely hope that you will consider giving us another opportunity in the future to demonstrate the high level of service and hospitality that we are capable of providing.Once again, thank you for your patronage and your understanding.
Dear Ian,Thank you so much for choosing to stay with us recently, and for your generous feedback - we're thrilled to hear that you had a great experience! It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to serve you again in the future.If there's anything we can assist you with please don't hesitate to reach out.
Staff is professional and engaged, not just a robotic response. Front end to the bartender are worth the return visit.
Dean
Stayed 1 night in Mar 2024
Response from FH on Mar 7, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! Your positive remarks about our staff service will be highlighted with our team, and we genuinely thank you for your kind remarks. We hope to welcome you back in the near future, and wish you safe travels!
10/10 Excellent
amanda
Travelled with partner
Mar 3, 2024
Liked: Cleanliness, staff & service, amenities
I would highly recommend this Hotel for anyone flying out before a trip or just looking for a place to stay while visiting. The staff were very helpful and knowledgeable. The lounge and bar staff were amazing, creating fantastic cocktails for us, along with beer recommendations. They kept us laughing and just really connected with us and the other guests. 5/5 thank you for making our experience great! We will be back.
amanda
Stayed 1 night in Mar 2024
Response from FH on Mar 4, 2024
Thank you for taking the time to provide your valued feedback - we truly appreciate it! We hope to welcome you back in the near future, and wish you safe travels throughout the rest of your journey.
8/10 Good
James
Mar 3, 2024
Great restaurant.
James
Stayed 1 night in Mar 2024
Response from FH on Mar 4, 2024
Thank you for taking the time to provide your valued feedback - we truly appreciate it! We hope to welcome you back in the near future, and wish you safe travels throughout the rest of your journey.
10/10 Excellent
Rita and John
Mar 3, 2024
Rita and John
Stayed 1 night in Mar 2024
Response from Ankur Sharma on Mar 26, 2024
We are thrilled to receive five star review. We look forward to welcome you in near future
Park and fly parking wasnt included like last ti.e
Douglas
Stayed 1 night in Mar 2024
Response from FH on Mar 4, 2024
Thank you for taking the time to provide your valued feedback - we truly appreciate it! We hope to welcome you back in the near future, and wish you safe travels throughout the rest of your journey.
We stayed overnight between flights, hence we did not have a chance to experience the property to its fullest.
Graziella
Stayed 1 night in Feb 2024
Response from FH on Mar 4, 2024
Thank you for taking the time to provide your valued feedback - we truly appreciate it! We hope to welcome you back in the near future, and wish you safe travels throughout the rest of your journey.
Our stay was brief but nice! The room was modern and comfortable. The gentleman at the front desk was friendly and helpful. It was nice to have the shuttle available. It was a bit late picking us up at the airport which is understandable. Overall would recommend. Great rate!
Catherine
Stayed 1 night in Feb 2024
Response from FH on Feb 25, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We are glad to know that you enjoyed your stay, and we hope to welcome you back in the near future. Safe travels!
8/10 Good
Larry
Feb 23, 2024
Liked: Cleanliness
Larry
Stayed 1 night in Feb 2024
Response from FH on Feb 25, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it!
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
Put some microwaves inside the rooms and you’ll get 5 stars out of me!
Janeel
Stayed 1 night in Feb 2024
Response from FH on Feb 21, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
10/10 Excellent
Pamela
Travelled with partner
Feb 19, 2024
Easy check in room very nice.
Pamela
Stayed 1 night in Feb 2024
Response from FH on Feb 21, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Safe travels!
This hotel is conveniently located close to the airport, but unfortunately the business centre was not functional during my stay. Hence, I was unable to print my boarding pass for my flight the following day.
John
Stayed 1 night in Feb 2024
Response from FH on Feb 12, 2024
Thank you for providing your valued feedback! We truly appreciate it, and are glad you enjoyed the convenience of our location. We sincerely apologize for any inconvenience caused by the inability to print at our business centre. Thank you for bringing this matter to our attention, and we will look into this immediately.We hope to welcome you back again in the near future!
8/10 Good
Claudine
Feb 7, 2024
Claudine
Stayed 2 nights in Jan 2024
Response from FH on Mar 21, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope to welcome you back in the near future. Safe travels!
10/10 Excellent
Arlene
Feb 6, 2024
Arlene
Stayed 1 night in Feb 2024
Response from FH on Mar 20, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope to welcome you back in the near future. Safe travels!
6/10 Okay
Alice
Travelled with group
Feb 5, 2024
Liked: Staff & service
The room was spacious for three of us.
However they did not clean the room on the first day. When we returned around 11 pm, we called for two bottles of complementary water and no one ever brought them. Very disappointed.
We had to request for room to be cleaned and new bath towels the next day and then they did not leave any cups for making tea or coffee……
Alice
Stayed 3 nights in Feb 2024
Response from FH on Feb 6, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! Our sincerest apologies for the issues you faced throughout your stay, as it is not reflective of our service standards. Thank you for bringing these matters to our attention, and we assure you we will follow up accordingly. Thank you for your stay, and we hope to welcome you back in the near future!
10/10 Excellent
Ramona
Feb 5, 2024
Ramona
Stayed 1 night in Feb 2024
Response from FH on Mar 20, 2024
Thank you for taking the time to provide your valued feedback. We truly appreciate it! We hope to welcome you back in the near future. Safe travels!