Terrace/patio

Reviews of Sheraton Centre Toronto Hotel

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 1049 out of 1697 reviews" "
Rating 8 - Good. 364 out of 1697 reviews" "
Rating 6 - Okay. 123 out of 1697 reviews" "
Rating 4 - Poor. 82 out of 1697 reviews" "
Rating 2 - Terrible. 79 out of 1697 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice area and able to walk to dinner and sightseeing
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Tina, Thank you for the wonderful review of your recent stay at the Sheraton Centre Toronto Hotel. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area.Tim ReardonGeneral Manager

6/10 Okay

Nancy

Travelled with group
Liked: Staff & service, amenities
The toilet wasn't flushing, we had to get it fixed. There weren't toothbrush and slippers provided, we had to ask for it.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Nancy, Thank you for reviewing your stay. We strive to provide fresh, comfortable accommodations to every guest, so we are genuinely sorry for the issues you experienced. We appreciate you bringing this to our attention, and we will address these with the relevant teams. We hope you will consider returning the next time you are in the area.Tim Reardon,General Manager

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location —we walked to dinner and a show! Beautiful rooms and lobby area. Will definitely book again.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 14, 2024
Dear Teresa, Thank you for sharing your experience with the Sheraton Centre Toronto Hotel. We are delighted to hear that you enjoyed the convenience of our excellent location, allowing you to explore the area easily. It is wonderful to know that you found our rooms and lobby area beautiful, providing a comfortable and inviting atmosphere during your stay. We appreciate your positive feedback and are thrilled to hear that you plan to visit us again. We look forward to welcoming you back and ensuring another enjoyable stay for you.Tim Reardon,General Manager

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how central Sheraton was to shopping centers/ dining options. Everything was walkable The staff was excellent, the room was clean. 10/10 experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Natalie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Natalie, We are delighted you chose the Sheraton Centre Toronto Hotel for your visit, and we are happy to know our team made your stay so memorable. We appreciate the acknowledgment of our hard-working team, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town!Tim Reardon,General Manager

10/10 Excellent

Brianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! It was clean and spacious. I wish the rooms would’ve been sound proofed because we did hear people in the hallway constantly. Also the garden/terrace area was not open at the time we went (April) which was a big let down after seeing the gorgeous pictures online. There is self parking right across the street in a ramp which has an underground walkway to stay out of the elements. Security was prominent on property so no problems were even possible. All staff was very nice and informative. We didn’t eat here so I can’t rate any food services. Bed was very comfy and we had a nice view of Nathan Phillips Square out the window.
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Vanessa, It was our pleasure welcoming you to the Sheraton Centre Toronto Hotel! We are thrilled that your experience was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Tim Reardon,General Manager

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central
Stayed 1 night in Mar 2024

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay feel so relaxing
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Evangeline, Thank you for choosing the Sheraton Centre Toronto Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Tim Reardon,General Manager

10/10 Excellent

Lochlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jude

Stayed 1 night in Feb 2024
Response from General Manager on Apr 4, 2024
Dear Jude, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Sheraton Centre Toronto Hotel look forward to your next visit.Tim Reardon,General Manager

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Chelsey, Thank you for choosing the Sheraton Centre Toronto Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Tim Reardon,General Manager

10/10 Excellent

Jannine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were outstanding. Most comfortable beds I have had in a hotel. Very nice looking hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Julie, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Centre Toronto Hotel. We look forward to your return and wish you all the best with your future travels.Tim Reardon,General Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Edward, GUELPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like using the Sheraton Centre Hotel downtown for so many reasons. It is connected to the PATH, easy parking, next to Four Seasons Centre, Chinatown Eatonn Centre etc.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 28, 2024
Dear Edward, Thank you for letting us know that your return visit to the Sheraton Centre Hotel downtown was fantastic. We are glad our location in the heart of downtown Toronto once again enhanced your experience by offering convenience and accessibility for your needs. We appreciate your feedback and look forward to welcoming you back for yet another enjoyable stay. Tim Reardon, General Manager

8/10 Good

Peyman

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Centeral location
Stayed 4 nights in Mar 2024

10/10 Excellent

DEBRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property and the staff goes above and beyond. Amazing customer focus and service. The security staff went out of it's way to secure a phone that was left in our room by accident. We will be back! Thank you for looking out for us!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Debra, We are thrilled you had a great stay at Sheraton Centre Toronto Hotel. Knowing that our exceptional customer service left a positive impression on you is truly rewarding. It is also heartening to know that our security team helped retrieve your misplaced phone and ensured it was returned to you promptly. Your kind words mean a lot to us. It is always a joy to see our guests excited about returning; we look forward to it.Tim Reardon, General Manager

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Culture is lovely
Stayed 1 night in Dec 2023

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was immaculate! Staff was friendly and helpful. My new, go to when in Toronto
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Deanna, Thank you for reviewing your stay at Sheraton Centre Toronto Hotel. We are delighted to read you loved our well-maintained property and that our associates took excellent care of you. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Tim Reardon, General Manager

10/10 Excellent

Cosmos

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staffs
Stayed 2 nights in Mar 2024

10/10 Excellent

Fotini

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Fred

I used to stay at this hotel on a regular basis as part of my work life. I’ve been retired for several years now and recently went back and stayed at this hotel again after several years. I was very happy to discover that a relatively recent updating had completely rejuvenated the whole property. I’m not overstating things when I say that the hotel and staff are outstanding and I enjoyed my stay there more words can adequately convey. I can’t wait to go back for another stay.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Fred, Thank you for your return visit to the Sheraton Centre Toronto Hotel and for sharing your experience. We are thrilled to know you were pleased with our well-maintained property and courteous associates. It was a pleasure to host you, and we look forward to welcoming you back soon. Tim Reardon,General Manager

10/10 Excellent

Danish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Mar 22, 2024
Dear Danish, Thank you for choosing the Sheraton Centre Toronto Hotel and for sharing your excellent rating. We are delighted to know you enjoyed your stay with us and that we exceeded your expectations. It was a pleasure to accommodate you, and we look forward to your return visit. Tim Reardon,General Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about this hotel. I’ve stayed here over the years back to when I was a child traveling with my family. It’s convenient to the subway, downtown core, it’s well kept and clean and I appreciate the fact that they’ve maintained it the way they have.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Ian, Thank you for choosing the Sheraton Centre Toronto Hotel and sharing your experience. We are thrilled to know you were pleased with our ideal location and well-maintained property It was a pleasure to host you, and we look forward to your next visit. Tim Reardon,General Manager

10/10 Excellent

Vincenzo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for an overnight with our grandchildren. Walking distance to the theatre and restaurants. We also enjoyed the indoor outdoor pool facility as well as the convenience of valet parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Travelled with family
Liked: Property conditions & facilities
We chose the hotel for the large indoor /outdoor pool, 25 meters with lane markings.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Susan, Thank you for being our guest at Sheraton Centre Toronto Hotel and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our excellent pool. It was a pleasure to host you, and we look forward to your return visit. Tim Reardon,General Manager

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, excellent and conscientious staff. Wonderful stay
Stayed 3 nights in Mar 2024

10/10 Excellent

victoria, Wilmington

Wonderful time very nice view
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Victoria, Thank you for sharing your feedback regarding your recent stay at the Sheraton Centre Toronto Hotel. We are delighted to learn that your experience was exceptional and that you enjoyed our stunning views. We look forward to welcoming you back soon.Tim Reardon,General Manager

10/10 Excellent

Rody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from restaurants, bars, etc
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Rody, Thank you for choosing the Sheraton Centre Toronto Hotel and for sharing your feedback. We are delighted to hear that you found our proximity to diverse dining options convenient for your travel plans. Your satisfaction is our utmost priority, and we look forward to welcoming you back the next time you are in TorontoTim Reardon,General Manager

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Staff. Within walking distance to everything downtown
Stayed 1 night in Mar 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights while visiting friends in Toronto! Our room was clean and comfortable. The space was inviting upon walking in to the building. Location was ideal for our trip ... We went ice-skating at the rink right outside at Nathan Phillips' Square. We visited the CN Tower located several blocks. Many restaurants available that were easily walkable on street level as well as the underground system located under the hotel (perfect for terrible weather). We came in via the train, which was also just a couple of blocks away (we didn't realize that we could have also used the underground system until we arrived at the hotel). The Staff were incredibly helpful and always present!!
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 19, 2024
Dear Sheila, Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Centre Toronto Hotel. We are delighted to hear that our convenient location near Nathan Phillips Square, CN Tower, and various dining options made you explore the city effortlessly. It is also wonderful to know that you enjoyed our spotless accommodations and impeccable service. We look forward to welcoming you back for another outstanding visit.Tim Reardon,General Manager

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am confined to a wheel chair and it was accommodated by the staff.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Scott, Thank you for choosing the Sheraton Centre Toronto Hotel and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were pleased with our thoughtful hospitality. It was a pleasure to host you, and we look forward to your return visit.Tim Reardon,General Manager

10/10 Excellent

Alexia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just to get away
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Frances, Thank you for the generous rating. It is always gratifying to receive praise for meeting expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Centre Toronto Hotel; we hope to see you again soon. Tim Reardon,General Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
room keys difficult to get work with. would think for the price I paid, breakfast would be part of the package. bottom line we will not stay there again and will be telling our associates of the experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Susanne, We are delighted you had an outstanding stay at the Sheraton Centre Toronto Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Tim Reardon,General Manager

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dailin, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place good to be nice and friendly
Stayed 4 nights in Mar 2024

10/10 Excellent

Claire

Stayed 2 nights in Mar 2024

8/10 Good

cheryl anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Cheryl, Thank you for choosing Sheraton Centre Toronto Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Tim Reardon,General Manager

4/10 Poor

Camie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We specifically asked for a quiet room and were unfortunately given what was probably the noisiest room in the building (between elevator shafts and near the roof). We tried to get a quieter room but were told we'd have to wait until the next day. With all the mechanical noise, we had a sleepless night. The next day, they did move us to a better room but it was freezing unless we cranked the heat up to 25 degrees. Another bad night. It would have been nice to receive some sort of acknowledgment of the discomfort and disappointment, caused by our initial room, and the trouble and inconvenience of having to move. Otherwise, the hotel location itself is great and the staff are friendly.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Camie, Thank you for taking the time to share your review. While we are glad to know you liked our convenient location and frinedly associates, we sincerely apologize for the difficulty you had with our accommodations. Our main aim is to provide attention to detail; therefore, we regret this was not your experience. Your comments are valuable as they help us improve going forward. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Tim Reardon,General Manager

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the pillows and there was a disruptive dripping noise in the walls.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Maria, Thank you for choosing to stay with us at the Sheraton Centre Toronto Hotel. We are glad to know you had a pleasant stay overall and hope you enjoyed most aspects of your time with us. That said, we regret not meeting all of your expectations with the pillows in your room and the disappointment this caused. Our front desk is always available and happy to make you as comfortable as possible. As a part of our commitment to providing our guests with exceptional accommodations and service, we apologize for any noise disruptions you experienced during your stay. We appreciate your patience during this time, and we hope to reveal our transformed hotel with you whenever your travels bring you back to Toronto.Tim ReardonGeneral Manager

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice hotel but overpriced in my opinion. Close to $400 for a place to lay your head for the night. A heated pool that was maybe luke warm at best but I'd say not even. No microwave which in this day and age would be a simple addition for what they're charging for a room. Most likely won't be doing this again. I'd rather spend $150 taxes in at a cheap motel room and spend the other $250 on food and entertainment. Seems as with everything these days, greed is the name of the game.
Stayed 1 night in Mar 2024

10/10 Excellent

Mylene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near by Union train station and Billy Bishop downtown airport.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Mylene, Thank you for being our guest at the Sheraton Centre Toronto Hotel and sharing your feedback. We are thrilled to know you were pleased with our well-maintained property and ideal location. It was our pleasure to accommodate you, and we look forward to your next visit with us.Tim Reardon,General Manager

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Michael, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Centre Toronto Hotel, and we look forward to welcoming you back soon. Tim Reardon,General Manager

10/10 Excellent

Fayette

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 27, 2024
Dear Fayette, We are delighted you enjoyed your stay at Sheraton Centre Toronto Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was a pleasure hosting you, and we look forward to your next stay.Tim Reardon, General Manager

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Beverly

Liked: Amenities
Loved our close it was to everything the path so convenient and rooms are beautiful and all interaction with staff was professional and top shelf!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Beverly, Thank you for being our guest at the Sheraton Centre Toronto Hotel and sharing your experience. We are thrilled to know you liked our ideal location, courteous associates, and excellent accommodations. It was a pleasure to host you, and we look forward to your next visit. Tim Reardon,General Manager