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Rating 10 - Excellent. 1981 out of 3872 reviews" "
It was a great hotel. Enjoyed the stay as it was a nice hotel which had all that you needed. Staff was friendly and it was a close walk to the convention centre. I'd stay here again next time.
Very clean and reasonable eveything in the room felt modernized the tap in the bathroom felt tight to trun on and off but it still works i notced one of the night stand drawers where like broken and i noticed there was like few chip pices under the couch other then that the stay was pretty good
All good, however, the transportation van is in dire need of repairs. We almost didn’t make it back from the airport. The driver has informed management to no avail!!! Wrong area to cut corners!!
Clean, comfy and convenient.
Moxies on site was great to eat. Shuttle service to and from the airport was quick and parking at the hotel was reasonably priced.
Christa
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Christa, Thank you for your kind words about our clean, comfy and convenient hotel. We're thrilled you enjoyed our shuttle service, and Moxie's food, and look forward to welcoming you back in the future.
Hello Melanie, Glad to hear we had everything you needed. Hope to see you again soon.
6/10 Okay
Lyndsey
Travelled with family and small children
May 20, 2024
Hotel is nice, check in staff was so pleasant but it was a long wait as she was the only one working.
Lyndsey
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Lyndsey, Thank you for staying with us and for the feedback. Our sincere apologies for the long wait at check in. We will try our very best to improve our services.
First time here and Tasia was great explaining all the amenities available. Thank you for the safe and hospitable space. We will visit again soon!
Mary Rose
Stayed 2 nights in May 2024
Response from GM on May 22, 2024
Hello Mary Rose, We're thrilled to hear about your positive experience with Tasia and that she was great at explaining all the amenities. Thank you for choosing to stay at the Sandman Signature Toronto Airport Hotel and for the kind review.
Hello Eugene, Thank you for staying with us. We are happy you got to meet our friendly, courteous and accommodating staff. We hope to see you again soon.
Hello Ruth, We appreciate your feedback about our hotel. We're sorry to hear that you were not happy about the parking charge. Many hotels in the Airport area charge for parking and we are happy to say we are one of the lowest in cost. We hope to see you again soon.
No communication when checking in. No hotel amenities were communicated. Beds are so comfortable, big plus!
Colleen
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Hello Colleen, Thank you for your feedback. Please accept our sincere apologies for the lack of communication upon check in. We are glad however you found our beds to be so comfortable. We hope we can provide you with a better check in experience on your next visit.
Hello Katherine, We are truly sorry if the lobby and elevators were not as clean as we would have hoped. Thank you for bringing this to our attention, and we will address these issues immediately. We hope you can give us another opportunity to "wow" you in the near future.
The guest services staff were very accommodating and helpful with printing some last minute documents for me to use for me meeting tomorrow.
Nice facilities and the Moxie's restaurant on site, did not disappoint!
William
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Hello William, Thank you so much for staying with us here at the Sandman Signature Toronto Airport Hotel. We are so pleased that our team was able to assist you with the last minute printing needs for your meeting and that Moxies did not disappoint! We hope to see you again soon.
8/10 Good
Anasika
Travelled with family
May 15, 2024
Liked: Cleanliness, amenities
The property was clean and the front desk staff were courteous.
Anasika
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Hello Anasika, We are so happy you enjoyed your stay and hope to see you again soon!
Hello Robbie, Thank you for staying with us and for your feedback. We will definitely keep you recommendation about the coffee in mind for future changes. Take care!
Clean quiet comfortable near lots of places to eat
Major
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Hello Major, Thank you so much for the review. We re happy you enjoyed your stay and hope to see you again soon.
4/10 Poor
Shara
Travelled with family
May 9, 2024
Disliked: Cleanliness, amenities
Small room and bathroom.
Check out is at 11am- we were extended a late checkout. Had the do not disturb sign on our door. 8:30am we were woken up to 6 knocks n the door then the door trying to get opened. I jumped out of bed and went to the door, it was housekeeping. She could obviously see I just woke up then says sorry then asks what time check out is. I looked at her and said well it’s 11am but I was extended a late check out. Not impressed at all. Why would she be knocking on our door at 8:30am when check out is not till 11am the asking me what time check out is.
This was the first time at this hotel and will be the last. I also have friends who are travelling to Toronto and were staying at this hotel. I will be letting them know to cancel their reservation and book elsewhere.
I did mention this to the lovely girl at the front desk this am after she asked how my stay was. She said she would offer me something but since I prepaid in full she could not offer me anything. She was so apologetic about what happened. But it was not her fault. Just very unhappy with our first stay at a sandman hotel. Will definitely not book with this brand again.
Shara
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Hello Shara,Thank you very much for staying with us and for the feedback. We are very sorry to read about your disturbance caused by our housekeeping staff. We appreciate you bringing this to our attention so we can speak to our team and prevent this from happening again. We really hope you can give us another chance in the near future.
Great value. Pleasing amenities. Quiet. Very comfortable bed.
Francis
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Hello Francis, Thank you so much for staying with us at the Sandman Signature Toronto Airport Hotel and for the great review. We are so happy you found us to be of great value, had pleasing amenities, were quiet and enjoyed the comfy bed. We hope to see you again in the near future.