Breakfast, lunch, dinner served; Fusion cuisine

Reviews of Sandman Signature Toronto Airport Hotel

4 out of 5
Sandman Signature Toronto Airport Hotel
55 Reading Crt, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1784 out of 3586 reviews" "
Rating 8 - Good. 1037 out of 3586 reviews" "
Rating 6 - Okay. 378 out of 3586 reviews" "
Rating 4 - Poor. 213 out of 3586 reviews" "
Rating 2 - Terrible. 174 out of 3586 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Suzzana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We have always used this hotel NEVER EVER received a room upgrade and this time was told no hotel shuttle at the terminal 3 where we landed. Cost us $30 cab ride VERY DISAPPOINTED
Stayed 1 night in Mar 2024

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really a superb hotel...loved it...front desk staff were great...and Moxies restaurant had the best food and service with Michelle, ever
Stayed 1 night in Mar 2024

10/10 Excellent

Soledad

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The receptionist was very helpful and friendly- Facilities were clean and very inviting
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I felt safe. It was friendly and professional environment. The staff were very professional and engaging.
Stayed 7 nights in Mar 2024

10/10 Excellent

Justine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay. Was in town to do some training at TSSA and this was very close by and clean. Appreciated.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Hello Justine,So glad to hear that you enjoyed your stay and found our location convenient for your training. We hope to be your preferred hotel for any future trainings you may have.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this place was excellent, our flight was delayed and didn’t get checked in until 1:30am and it was smooth and quick getting to our amazing room. No issues at all
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Hello Cindy, Thanks for staying with us at the Sandman Signature Toronto Airport Hotel and for the great feedback. So happy that you had an excellent experience and look forward to offering many more!

10/10 Excellent

Becky, Calgary

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's been awhile since I last stayed at this particular location and I was pleasantly surprised when I walked in to discover all the renovations! The King Size Suite (Corporate) was perfect for my weekend in Toronto and so close to the airport. The shuttle is a fantastic bonus! I will definitely be back!
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Hello Becky,Thank you for returning to the Sandman Signature Toronto Airport Hotel. We are so thrilled to hear you loved our refreshed hotel. We are excited to welcomed you back in the near future.

10/10 Excellent

Anne Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very accommodating with flights and late stays!
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Hello Anne Marie,We are thrilled to read your stay was very accommodating. We hope to see you again soon.

6/10 Okay

Saad

Disliked: Cleanliness
They need to work on the cleaniliness
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Hello Saad, We are sorry to read your room was not cleaned up to standards. Please let us know more details so we can make improvements on your next visit.

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Thanks Melanie for the great rating!

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean rooms. Close to airport! Free Shuttle!
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
So glad you enjoyed your beautiful clean room and the free shuttle service. Hope to see you again soon Peggy!

2/10 Terrible

Michelle D

Disliked: Cleanliness, amenities, property conditions & facilities
I requested an accessible room because I have a mobility disability. The room had a bathroom with a bench seat in the shower. I sat on the bench seat to have my shower and it came away from the wall and I fell to the floor. I was injured and struggled to get up. The construction person had installed the bench with only a few screws into plastic plugs - which would never hold an average person. This is dangerous for people with mobility issues. I advised the manager who expressed great concern and handled it with grace. But this should NEVER have happened.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Hello Michelle,We sincerely apologize for the situation that occurred during your stay. This is unacceptable and have taken immediate action to address this issue. Please reach out to me directly should you wish to discuss further. Again, we are truly sorry.Kind regards, Leo Ortega

10/10 Excellent

Sheldon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff unavailable at desk
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Hello Sheldon,Thanks for staying with us and for the feedback. We apologize if our staff members were not available to assist you at the desk. This will definitely be discussed with them so it does not happen again. Thank you for bringing it to our attention.

10/10 Excellent

Khairia, Ottawa

Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Incredible rating Khairia! Thank you so very much!

10/10 Excellent

todd

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location nice rooms good foods
Stayed 2 nights in Mar 2024
Response from GM on Mar 22, 2024
Hello Todd, So glad you found our location great, rooms nice and food good. Hope you visit us again soon!

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Thank you Frank for the awesome rating!

10/10 Excellent

Navin

Business traveller
Liked: Cleanliness, property conditions & facilities
Overall good
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank you Navin for the rating!

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious and clean. Modern decor and access to property easy.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank you Tracy for staying with us. So glad you had a nice visit.

10/10 Excellent

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
Easy, fantastic spot within access of Toronto Pearson. Hotel has great amenities coupled with privacy. I would certainly stay again.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Hello Danielle, We are thrilled to hear of your positive experience with us and can't wait for you to return!

8/10 Good

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Stay here many times, always what we expect and will return again
Stayed 5 nights in Mar 2024
Response from GM on Mar 22, 2024
Thank you Jacqueline for being a returning guest to our hotel. We hope to continue to provide you with great service and clean rooms on your every visit.

8/10 Good

Catrina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Fresh sheets, linen, robes. It smelled newly renovated. Loved having the bedroom seperate from the livingroom and seperate TV's. It was comfortable overall, but the cleanliness was what attracted me the most. Its so wonderful to lay on a bed and all you can smell is how fresh and clean the linen is. I always do a full inspection in any hotel room I stay in before I accept the room. I am usually very sensitive and itch or breakout in hives if a room and linen is not clean. Slept well and was allowed to do a late check out as I was extremely exhauted from going out the night before my departure. Will definetly stay here again.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Hello Catrina, Thank you for taking the time to share your positive experience with us. We're glad to hear that you loved the layout of you room but most importantly, the cleanliness of our rooms. We strive to provide our guests with the freshest and cleanest rooms in the area and so glad we are on point! We appreciate your feedback and hope to welcome you back again soon.

6/10 Okay

brenda

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Attention to cleaning could be better. Bathroom especially
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Hello Brenda, We are sorry to see that your stay wasn't as good as we would hope. We hope we can provide you with a better experience next time.

8/10 Good

ROSEANNE

Liked: Amenities, property conditions & facilities
Good check in
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks Roseanne for the rating!

8/10 Good

mary-ann, Huntsville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks Mary-Ann for the great rating!

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Everything very comfortable and easy availability of my needs
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
So happy you had a very comfortable stay with us Richard. We hope to see you again soon.

2/10 Terrible

Janet

The pool and the hot tub was absolutely disgusting. Definitely needs to be cleaned and maintained better than it was.
Stayed 3 nights in Mar 2024
Response from GM on Mar 22, 2024
Hello Janet, We are sorry to hear that you had a negative experience with us. Thank you for sharing your feedback and hope you can give us another chance in the future.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Helpful staff. Superb rooms. Nice restaurant.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank you David for the superb review!

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks Tim for the awesome rating!

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks for the great rating Katie!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks Mike for the great rating!

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
For the price I got more than expected. I loved
Stayed 2 nights in Mar 2024
Response from GM on Mar 22, 2024
Hello Jason, So happy you loved your experience with us. Hope to see you again in the near future.

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Clean, Friendly and convenient to the airport
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks Joanne for your feedback. We are thrilled our hotel was clean, staff were friendly and location was convenient for you. Hope you visit us again soon!

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent front desk staff
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks Gary for the excellent feedback!

10/10 Excellent

sonia

Liked: Cleanliness, property conditions & facilities
Clean anf comfortable
Stayed 2 nights in Mar 2024
Response from GM on Mar 22, 2024
So happy you enjoyed your stay Sonia! Hope to see you again soon!

8/10 Good

Ann Marie

Liked: Cleanliness, property conditions & facilities
The hotel itself and my room were excellent. One of the best value for the kind of room I have experienced in a long time. The room and hotel are clean. Despite undergoing some renovations, the hotel is well maintained. The only area for improvement in my opinion are some of the things in the gym and hours of operation for the pool. The gym itself is a nice, large space for the size of the hotel and is open 24 hours, which is great. It is well stocked with towels, water cooler, Lysol wipes and a good variety of equipment and weights. However, neither TV was working (one wouldn’t turn on, the other said it couldn’t find any channels), the elliptical machine was unresponsive, and some of the handheld weights were missing its pair. The pool and hot tub don’t open until 9:00 a.m.; as I like to finish my early morning workout with a swim and hot tub dip, this wasn’t available to me. However, I recognize that these amenities aren’t for all hotel guests and my overall experience was overwhelmingly positive. Would recommend staying again.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Hello Ann Marie,Thank you so much for staying with us and for sharing your feedback. We are glad to hear you had an overall nice stay at our hotel. We would like to apologize about the downfalls with the fitness centre TV and unusable equipment but you like to thank you for the great recommendation you made about the pool hours. We will definitely keep this mind for future changes. Thanks again for the review and look forward to your return.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks for the awesome rating Michael!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Short drive from airport.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks Stephanie for the excellent review!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly, allowed an early check in and a meal voucher. Love this place!!!
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thanks George! We loved that you stayed with us and had a great time!

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
I liked the location and the room.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thanks for the feedback Robert!

10/10 Excellent

Janet, Fort St John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to airport. Friendly, efficient staff. Good restaurant. Comfortable room.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Hello Janet, So happy you enjoyed everything from the proximity to the airport, friendly staff and Good restaurant. We greatly appreciate you taking the time to give us this feedback.

8/10 Good

Cherrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
TV in room did not work, would not turn on. Otherwise, no complaints. Room was clean, beds & pillows were comfortable. Room service was fast. Ours was an overnight stay to catch a connecting flight in the morning.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Hello Cherrie, Thank you for your feedback. We are happy you had a nice stay but would like to apologize about the TV not working. We will definitely speak to our team to prevent this from happening again. Hope to see you again.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Property conditions & facilities
Everything was quite nice. Minutes drive from places where I needed to be. The only issue was that the pool area did not have benches or seating; it was uncomfortable to stand around and watch my kids swim. Otherwise, A !
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Hello Maria,Thank you very much for staying at the Sandman Signature Toronto Airport Hotel and for your feedback. We are happy that you had a nice stay. We apologize for the lack of benches/seating in the Pool. Unfortunately, due to city by laws, we are unable to do so. We hope you understand and visit us again soon.

2/10 Terrible

Jake

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist was rude upon arrival, there are renovations going on so construction workers and mess everywhere. Then loud noises from construction started at 7 am. Would not recommend staying here, there are other options near by.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Hello Jake, We are sorry to hear that you had a negative experience with us. Thank you for sharing your feedback and we hope to have an opportunity to WOW you on your next visit.

4/10 Poor

Kevoughn

Liked: Cleanliness, property conditions & facilities
Tv did not work in bedroom and no one on staff to fix it
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Hello Kevoughn, Thank you for taking the time to leave a review of your recent stay at our hotel. We apologize for the TV issue and that there was so one to assist you. We appreciate your feedback and will work to improve these areas for future guests.

10/10 Excellent

Jo-Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the suite!!! Staff were amazing!
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Hello Jo-Anne, We are so happy you loved the suite and met our amazing staff. Hope you visit again soon!

8/10 Good

Greg

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you Greg for the rating!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Have stayed here many times, was great again, every hotel has some kind of issues, big or small, most hotels are not perfect, but if you have to stay near the airport, this one is the best one in the airport area. Also best price for last minute stays usually.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you Steve for your kind words and loyalty! We are delighted to hear that you enjoyed your stay with us again and that we always meet your expectations. We appreciate your feedback and hope to welcome you back once again.

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Julie at the front desk provided a couple extra small perks to help my day tomorrow, Fantastic!!
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Hello Mark, Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your stay with us and that Julie provided extra small perks to help you out for the following day. We hope to welcome you back again in the future.

8/10 Good

Bernice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front link clerk was great. No view from room.
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Thank you Bernice for taking the time to give us your feedback. We hope you visit us again soon!