Lobby

Reviews of Residence Inn by Marriott Toronto Downtown / Entertainment District

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1168 out of 1733 reviews" "
Rating 8 - Good. 413 out of 1733 reviews" "
Rating 6 - Okay. 89 out of 1733 reviews" "
Rating 4 - Poor. 31 out of 1733 reviews" "
Rating 2 - Terrible. 32 out of 1733 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i really liked this hotel. The room was ample for three adults. the breakfast was varied and great. i especially loved the early check in cause my room was available. made our stay more pleasant. i didnt went to the pool nor hot tub but one of my family members went everyday and loved it.there are a lot of variety restaurants around it. its walking disntance from union station and other tourist spots. will definitely come back if i retunr to toronto. thanks for a great vacation spot!
Stayed 3 nights in Mar 2024
Response from Anastasiia on Mar 28, 2024
Thank you for staying with us.

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easily the most convenient for location to entertainment and travelling to and from the train. The staff are friendly, the hotel feels quaint and safe, and the breakfast is one of the best!
Stayed 1 night in Mar 2024
Response from Julie on Mar 24, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Arthur

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping service
Stayed 4 nights in Mar 2024
Response from Souvik on Mar 24, 2024
Thank you for your feedback

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Close to venue and dining.
Stayed 1 night in Mar 2024
Response from Souvik on Mar 27, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julie on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Julie on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Julie on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

JOHN

Stayed 2 nights in Mar 2024
Response from Julie on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. Good value for money in terms of size of room, breakfast included, streaming ability on tv. Safe with key access to floors
Stayed 2 nights in Mar 2024
Response from Julie on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

september

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of things in walking distance
Stayed 1 night in Mar 2024
Response from Julie on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Julie on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was really good!
Stayed 2 nights in Mar 2024
Response from Julie on Mar 16, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Souvik on Mar 16, 2024
Thank you for staying with us

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Souvik on Mar 15, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Lorenzo

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Souvik on Mar 15, 2024
Thank You for your response.

10/10 Excellent

Fatma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Souvik on Mar 15, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Christa

Travelled with family, Travelled with group
Liked: Property conditions & facilities
It felt nice walking in that there was someone greeting you at the door and keeping guests safe. The pool was great. Breakfast was one of the best I’ve had. Room was big, clean and convenient.
Stayed 1 night in Mar 2024
Response from Souvik on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Souvik on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms. Clean. Walking distance to many amenities. Friendly staff and quick check in. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Souvik on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond anytime we had an inquiry. Maria at the front desk was friendly and accommodating to our needs. The room was well laid out and had exactly what we needed. Great budget friendly stay for downtown Toronto!
Stayed 2 nights in Mar 2024
Response from Souvik on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Souvik on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spot. Had a full kitchen w stove, microwave and dishwasher. Bathroom was spacious too. Breakfast included was always fresh and tasty. Staff were super friendly. Definitely a spot we'll come back to!
Stayed 2 nights in Mar 2024
Response from Anastasiia on Mar 10, 2024
Thank you for staying with us.

8/10 Good

Jettene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily walked to everything we came to Toronto to see.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Travelled with family and small children
Very good place , room was very nice with a full kitchen , close to downtown, close to everything within walking distance
Stayed 2 nights in Mar 2024
Response from Anastasiia on Mar 10, 2024
Thank you for your feedback.

10/10 Excellent

Linda

Travelled with family
Liked: Staff & service, property conditions & facilities
I asked for a wheel chair for my 93 year old mother in law so we could walk to the Roy Thompson Hall and the staff was delighted to help out.
Stayed 1 night in Mar 2024
Response from Anastasiia on Mar 10, 2024
Thank you for staying with us.

10/10 Excellent

tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend! We loved it. Great value
Stayed 2 nights in Mar 2024
Response from Julie on Mar 10, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A super convenient location for downtown if you're looking for something close to the theaters! Everything is pretty walkable from the hotel. We'll stay here again. The bed is a bit too firm for my liking but slept well.
Stayed 1 night in Mar 2024
Response from Anastasiia on Mar 9, 2024
Thank you for staying with us.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shows and dining… included breakfast had lots of options
Stayed 1 night in Mar 2024
Response from Anastasiia on Mar 8, 2024
Thank you for your feedback.

10/10 Excellent

Jason

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anastasiia on Mar 8, 2024
Thank you for your feedback.

10/10 Excellent

Alejandro, Doral

Stayed 5 nights in Mar 2024
Response from Julie on Mar 27, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Bozena

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Julie on Mar 7, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Ronald

Stayed 3 nights in Mar 2024
Response from Souvik on Mar 27, 2024
Thank You for your feedback.

10/10 Excellent

Melissa

Stayed 3 nights in Feb 2024
Response from Souvik on Mar 23, 2024
Thank your for your feedback

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations to walk to the theater and many restaurants!!!
Stayed 1 night in Mar 2024
Response from Anastasiia on Mar 2, 2024
Thank you for staying with us.

10/10 Excellent

Cattabry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. Staff were friendly.
Stayed 1 night in Feb 2024
Response from Anastasiia on Mar 2, 2024
Thank you for your feedback.

8/10 Good

Yusuf Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay with spacious rooms
Stayed 13 nights in Feb 2024
Response from Anastasiia on Mar 2, 2024
Thank you for your feedback.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were both friendly and helpful. There was a good selection at breakfast. The pool was decent although they only had the ladder stairs which made getting out of the pool a little difficult if you lack agility.
Stayed 2 nights in Feb 2024
Response from Anastasiia on Mar 2, 2024
Thank you for your feedback.

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast Buffet was satisfactory.
Stayed 1 night in Feb 2024
Response from Anastasiia on Mar 1, 2024
Thank you for your feedback.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Anastasiia on Mar 2, 2024
Thank you for your feedback.

10/10 Excellent

Madison, Whitefish

Travelled with family and small children
Liked: Amenities
This hotel was excellent for a family the rooms are super spacious. Our only complaint about the room was the beds never seemed hotel quality. The mattress felt like an old hard mattress and the sofa bed also felt like it was very old and wore out . Even the pillows didn’t seem like hotel quality. We usually are excited to sleep in a hotel but we all had horrible sleeps because we were so uncomfortable. This was very unfortunate because the location ,staff, free breakfast, pool, cleanliness , room and close by parking was perfect .
Stayed 2 nights in Feb 2024
Response from Anastasiia on Mar 1, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Juan C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sofabed was terrible. The seats upholstery were worn in the room. The breakfast was average
Stayed 3 nights in Feb 2024
Response from Anastasiia on Feb 28, 2024
Thank you for your feedback.

8/10 Good

Amanda

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Room was clean and comfortable. My room was upgraded at no extra cost. I would stay here again.
Stayed 1 night in Feb 2024
Response from Souvik on Feb 28, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kayla Christina Mae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. The breakfast was good (normally a bit cold though), the room was spacious and the staff is lovely.
Stayed 4 nights in Feb 2024
Response from Souvik on Feb 27, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Souvik on Feb 28, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Souvik on Feb 28, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anastasiia on Feb 26, 2024
Thank you for staying with us.

10/10 Excellent

Susan, Evansville

Travelled with family
se to everything. Valet parking was very nice. We left our phone in the car and the Valet brought it to our room! Breakfast buffet was excellent. Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Anastasiia on Feb 26, 2024
Thank you for staying with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, breakfast was good! Friendly atmosphere
Stayed 1 night in Feb 2024
Response from Anastasiia on Feb 26, 2024
Thank you for staying with us.

10/10 Excellent

Olga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Extremely happy with a service, suit and the way how personal care about theirs gets.
Stayed 1 night in Feb 2024
Response from Souvik on Feb 25, 2024
On behalf of the entire hotel team, I want to thank you that we as a team able to exceed your hotel expectations.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Anastasiia on Feb 25, 2024
Thank you for staying with us.