Luxury Condo, 1 Queen Bed, Balcony | Living area
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Reviews of QuickStay - Luxury in Yorkville (Yonge & Bloor)

QuickStay - Luxury in Yorkville (Yonge & Bloor)
Yorkville Ave. and Avenue Rd., Toronto, ON

Reviews

6.8
Rating 10 - Excellent. 4 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 3 out of 19 reviews" "
Rating 4 - Poor. 6 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I never received the email confirming the check in instructions, making checking very complicated.
Stayed 1 night in Sep 2019
Response from QuickStay on Oct 13, 2019
Hello, As this review is anonymous, it does not allow us to directly address the issues you had, to investigate it thoroughly. When it comes to check-in details, we have a guest portal you must fill out for your stay. If you do not fill it out in a timely manner, there will naturally be a delay in the check-in details being sent. We apologize for the issues the delay caused. Regards,

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2019
Response from Quickstay on Oct 13, 2019
Hello, As this review is anonymous with no text, it does not allow us to directly address the issues you had, to investigate it thoroughly to resolve it for future guests. Regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was nice but dealing with Quick Stay was a real hassle and because of them I had to overpay for parking Not happy about that at all!
Stayed 2 nights in Jun 2019

4/10 Poor

Thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The location was very good, the checkin easy, and the unit layout fine. The internet did not work at first, the tv never worked, and most critically, the heating was not working properly. The unit was 80 degrees when I checked in, and 84 when I returned after dinner. In both cases I contacted Quickstay and was told to “ just open the window”...that’s a pretty silly solution when it’s below freezing outside, and there is a lot of noisy traffic below..I might also say that the Quickstay response to all of my concerns was “ it’s not our fault”...the responses were prompt, but ultimately unhelpful...
Stayed 1 night in Apr 2019
Response from Johanna on Apr 17, 2019
It is truly unfortunate that this guest chose to not believe us when we said that these issues were out of our control. We strive to do our very best to fix any issues that may arise promptly and efficiently. In this case, the whole building was experiencing issues with the internet/TV provider (we have multiple units in the building, so we know!) and this was confirmed with building management. We also found out from the building that the air conditioning was only going to be turned on in the building in early May. Again, not something we can control. We communicated this to the guest as soon as we got the answers to our questions. We hope that Thomas will give QuickStay another chance to provide a top-quality stay in Toronto! The QuickStay Team

8/10 Good

rodrigo

Liked: Cleanliness, staff & service, room comfort
Super easy check-in process.
The check in and out super easy, the internet is slow, the TV has 3 channels, but for the neighborhood and price. Is an incredible deal.
Stayed 4 nights in Nov 2018
Response from Kelsey From QuickStay on Dec 14, 2018
Hi Rodrigo, My apologies about the TV and the Internet. There was a service issue in the area from the provider that has been fixed. I'm happy to hear that you did enjoy the location and had an easy check-in. We'd love the chance to host you again in the future.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Johanna on Sep 25, 2018
Thank you for your rating, however it would have been nice to know what we could improve on! We always strive to give our guests a 5-star experience. We hope you'll give us a chance to do so for you in the future! Cheers, The QuickStay Team

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Needs better check-in and communication
We had a difficult time with check-in, that unfortunately soured us on our whole stay. We arrived in the evening to find our room was already occupied--long story short, a guest who previously stayed in this condo on a previous booking mistakenly thought she booked the same condo again, and was somehow able to get into the condo and we were locked out! It took multiple phone calls and a visit by the manager to resolve this mix-up, but we had to stay in another QuickStay property on the first night of our reservation. We were able to get in the next day, but then we had 2 unannounced encounters with cable service workers on separate days--the management did not notify us either time that workers would be letting themselves into the condo. It's a pity because the condo is very nice and a great location in Yorkville. The management tried their best to fix things, but even after the check-in problem, the lack of notification of service workers entering the room made it hard for us to enjoy our stay.
Stayed 4 nights in Jul 2018
Response from The QuickStay Team on Aug 9, 2018
Hi guest, We're very sorry for this misunderstanding and its unfortunate impact on your stay. We strive to create excellent experiences for our guests, so we take the feedback seriously and will take immediate steps to avoid any similar confusion in the future. Informing guests of any disturbance is a standard policy of ours so we will take this up with the guest support team to get to the bottom of this. Hope you'll give us another chance! Cheers, The QuickStay Team

4/10 Poor

Tatiana R.

The condo was so dirty and the bedding and towels could not be of cheaper quality
Sad to say but we did not want to stay in the condo any more than necessary. Great location but everything else was quite disgusting. From the cutlery to the glasses being sticky to the pillows that should be replaced to the walls that are all scuffed up etc etc.
Stayed 8 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The condo was in a great location. Lots of cute shops and restaurants all around it. The condo itself was nice and clean. There could have been more lighting, like next to the bed, and the fixture in the bathroom needed a little repair. Bed was comfy. There was noise from outside and in the building, so bring earplugs. Overall I recommend it! I would stay there again.
Response from Johanna on Apr 25, 2018
Thank you for your review and feedback! We take your feedback very seriously as it helps us to improve in the future. We hope to host you again! Cheers, The QuickStay Team

8/10 Good

William

Liked: Staff & service, room comfort
The location is perfect for business or pleasure in Toronto: a block from the museum, shopping all around, restaurants -- you name it. The building is a former luxury hotel that has recently been converted into condos. The apartment is on the 3rd floor with a small terrace and because it faces north is relatively quiet. It has been quite well designed with a convenient and well-designed kitchen area. The bed was very comfortable and the linen was fine. The downside is that the painted walls (white) are pretty badly scuffed up with and the place could do with a repainting. Also the kitchen could do with some additional items like wineglasses. Coffee maker was an el cheapo. Note that the nightly rate quoted on Hotels.com does not include additional charges which add about 30% to the cost.
Stayed 2 nights in Feb 2018
Response from Johanna on Mar 20, 2018
Thank you for your review and your feedback, William. We take our guests' suggestions very seriously and have passed these comments along to our Operations Manager. We really appreciate you taking the time! Cheers, The QuickStay Team

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful luxury condo in Yorkville
A beautiful condo right in the heart of Yorkville. Had everything I needed, and more! Anton was super helpful and responsive to any issue/question I had. I will definitely stay here again the next time I come to Toronto!
Stayed 2 nights in Mar 2018
Response from Johanna on Mar 13, 2018
Thank you so much for your review, Trevor. We would be happy to host you again anytime! Cheers, The QuickStay Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
awesome location.... only issue was WIFI went out the last night of my stay
Stayed 3 nights in Jul 2017
Hi John, Thank you for your feedback — we're happy you enjoyed your stay! We'll be sure you look into the issue so that it doesn't impact future guests. — The QuickStay team

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great all around. Nice location.
Stayed 1 night in May 2017
Hi Juan, Thank you for your review! We're glad you enjoyed your stay! – Mackenzie from QuickStay

4/10 Poor

CalElli, Ontario

Disliked: Property conditions & facilities
Walk score 100
I loved the location, but not how noisy the unit was. These condos were done on the cheap and you can hear traffic as well as sounds from the hallway. Even the HVAC system was noisy. At first I thought I was hearing construction that is still going on in the building but when I turned off the HVAC I realized it was that. During the day pretty much from 8:00 a.m. till 5:00 p.m. the sound of construction is pretty bad. I had to leave the building to make phone calls it was that bad.
Stayed 4 nights in May 2017
Response from Mackenzie on Jun 27, 2017
Hi CalElli, We're very sorry that construction occurred during your stay. Yorkville is under redevelopment and sometimes the workers use heavy machinery during the day. The suite is noise sealed when the windows are closed. Nonetheless, we brought this up with the developers and they assured us that the bulk of work had been completed. Looking forward to seeing you again! – The QuickStay team

8/10 Good

Shanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hi Shanna, Thank you for your review! We're glad you enjoyed your stay! – Mackenzie from QuickStay

8/10 Good

Donna, Los Angeles, CA

Liked: Staff & service, property conditions & facilities, room comfort
Amazing location. Hosts were responsive and friendly, very accommodating. I was in town on business and would definitely stay there again. The bed was unbelievably comfortable.
Response from Mackenzie on Jun 27, 2017
Hi Donna, Thank you for your review! We would be happy to have you again! – Mackenzie from QuickStay

8/10 Good

Francesca

Liked: Property conditions & facilities, room comfort
Stayed 13 nights in Nov 2019
Response from Stephanie on Dec 12, 2019
Thanks, Francesca! We hope to have you again in the future.

6/10 Okay

sergio luiz

Disliked: Cleanliness, staff & service
5 dias claros e sujeira
Iniciou o problema com o acesso ao local, fornecida senha de entrada no lobby que demora de 2 a 3 minutos para entrada, deveria ser fornecida junto com a chave o token de entrada. Quatro m uiot claro, sem blackuot, paredes sujas, sacada suja sem limpeza cheia de bitucas de cigarros. Somente TV paga, sem manual de instruções. Louça na máquina de lavar com copo quebrado, microondas com defeito, não esquenta. Elevadores sujos e mal cheirosos com acesso continuo de animais.Custo beneficio não compensável. Banheiro sem suporte para sabonete e shampoo.
Stayed 5 nights in Aug 2017
Hi Sergio, Thank you for your review — we appreciate your feedback. We're disappointed to hear that your stay wasn't 5 stars! We'll give your notes to the operation team and ensure this doesn't happen in the future. The unit should be stocked prior to each guest's arrival, so we'll investigate this issue further. We hope to see you again! – The QuickStay Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was just like the pictures shown on web. The location is very good for shopping and dining. Although the first day we had a problem for the internet and TV. They replaced us another room right away.
Stayed 3 nights in Jul 2017
Thank you for staying with us! We really appreciate your feedback! – The QuickStay Team