Exterior

Reviews of Novotel Toronto North York

3.5 out of 5
Novotel Toronto North York
3 Park Home Avenue, Toronto, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 534 out of 1319 reviews" "
Rating 8 - Good. 401 out of 1319 reviews" "
Rating 6 - Okay. 196 out of 1319 reviews" "
Rating 4 - Poor. 111 out of 1319 reviews" "
Rating 2 - Terrible. 77 out of 1319 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Saveto aka sunit

Liked: Staff & service
Location
Stayed 1 night in Mar 2024

4/10 Poor

Ryan

Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice inside. Looks like it has been recently renovated. The pool was not in service as they are totally redoing the pool area. Hotel is connected to a centre. Main occupant is the Toronto library. You can get to the subway without going outside. Breakfast had a large selection, lots of hot items.
Stayed 2 nights in Mar 2024
Response from Jermaine on Mar 21, 2024
Hello Stephen,Thank you so much for staying with us at Novotel Toronto North York. We sincerely appreciate you rating our property and we look forward to welcoming you back.JermaineFront Office Manager

8/10 Good

Adrian, Larkspur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good business hotel with the expected amenities.
Stayed 4 nights in Mar 2024
Response from Jermaine on Mar 18, 2024
Hello There Adrian,Thank you so much for staying with us and for the great feedback. We look forward to welcoming you back soon.Regards,JermaineFront Office Manager

4/10 Poor

M

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
no AC, pool not open, bed hard, pillows sucked
Stayed 4 nights in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello M,Thank you so much for staying with us at The Novotel Toronto North York and for taking the time to leave us with your valuable feedback. Hearing what our guests are saying affords us the opportunity to better the service we render.We sincerely hope we get the opportunity to welcome you back to our property.Regards,JermaineFront Office Manager

2/10 Terrible

corey

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The whole trip of 5 days was mostly destroyed by room condition of this hotel and the treatment by Expedia. The room i first checked in had a musty smell. The staff were friendly and agreed to change for another room the next day. But The the room was still not smelling good and i decided to check out after two nights (moving to a substantially more expensive hotel during PDAC). This is when the trouble starts. I was supposed to be refunded for two nights or at least one night. When i checked out the hotel told me i needed to talk to Expedia for the refund because the fees were paid to Expedia not the hotel. But the hotel and expedia are still kicking foodball to each other and no side seems to care about the client they claim to serve.
Stayed 4 nights in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello Corey,I am truly sorry your stay fell short of expectations. We aim to render only the best care to our guests, so it is disheartening to hear that we missed the mark with you.We sincerely hope we are afforded the opportunity in the near future to provide you with the service you deserve.Regards,JermaineFront Office Manager

4/10 Poor

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The A/C didn't work in the room and the room would overheat.
Stayed 5 nights in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello Jeffrey,Thank you so much for staying with us at The Novotel Toronto North York and for leaving your valuable feedback, as this is one of the ways we are able to improve the service we render. .So sorry your stay fell short of your expectations, but we hope to welcome you back.Regards,JermaineFront Office Manager

8/10 Good

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garage was under renovation
Stayed 3 nights in Feb 2024
Response from Jermaine on Mar 15, 2024
Hello Alireza,Thank you so much for staying with us at The Novotel Toronto North York and for leaving us a great rating.Looking forward to welcoming you back.Regards,JermaineFront Office Manager

4/10 Poor

Rachel

I didn’t feel comfortable here. Just felt dated and gross. The carpet in the room is gross, the shower leaked every time you used it, the towels are mediocre at best. The staff was ok but when we asked for towels, we got a rob instead. The surrounding area is good for food exploration and access to the highway. Other than that I wouldn’t come back here
Stayed 1 night in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello Rachel,Thank you so much for staying with us at The Novotel Toronto North York and for leaving your valuable feedback, as this is a great way for us to improve our services.Regards,JermaineFront Office Manager

10/10 Excellent

Karl

Stayed 1 night in Mar 2024

6/10 Okay

Franzi, Calgary

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient location near a major grocery store, subway station, movie theater and lots of small restaurants. And no other hotel options nearby. But the hotel has had moldy grout for years and rather than fixing it, it appears that they just re-caulk over top of it. The rooms are very basic and the restaurant menu uninspired.
Stayed 1 night in Feb 2024
Response from Jermaine on Feb 20, 2024
Hello Franzi,Thank you so much for staying with us and for taking time to rate our property. Hope to welcome you back soon!Regards,JermaineFront Office Manager

6/10 Okay

Hao

Business traveller
Liked: Cleanliness, staff & service, amenities
The location is great, but the room lacks many basic items. Such as slippers, toothbrush, toothpaste, etc.
Stayed 1 night in Feb 2024
Response from Jermaine on Feb 20, 2024
Thank you so much for staying with us and for taking time to rate our property. Hope to welcome you back soon!Regards,JermaineFront Office Manager

4/10 Poor

Jack, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here before and really enjoyed. This time the beds were aweful and the room thermostat wasn’t working and it was freezing cold all night. Nit a good experience at all
Stayed 1 night in Feb 2024
Response from Jermaine on Feb 20, 2024
Hello Jack,Thank you so much for staying with us and for taking time to rate our property. We are truly sorry your stay didn't meet your expectation, but we sincerely hope we are afforded the opportunity to welcome you back and turn this all around.Regards,JermaineFront Office Manager

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like this place because it’s close to my office.
Stayed 2 nights in Jan 2024
Response from Zarah on Feb 5, 2024
Hello Melanie, Thank you so much for staying with us at The Novotel North York, and for leaving us such a great rating. Looking forward to welcoming you back. Zarah Guest Services Supervisor

10/10 Excellent

Eli

Stayed 1 night in Jan 2024
Response from Jermaine on Mar 21, 2024
Hello Eli,Thank you so much for staying with us at Novotel Toronto North York. We sincerely appreciate you rating our property and we look forward to welcoming you back.JermaineFront Office Manager

6/10 Okay

Benjamin, Belleville

Travelled with partner
Disliked: Staff & service, amenities
No problem with front desk staff. Other e.g. dining room staff, seemed unorganized and not weĺl trained. No valet parking available. Self parking available but garage underground is poorly lit and signed and frankly a nightmare to get around.
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 30, 2024
Hello Benjamin,Thank you so much for staying with us at The Novotel North York, and for leaving us such a great rating. Looking forward to welcoming you back.JermaineFront Office Manager

6/10 Okay

Cindy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jermaine on Jan 30, 2024
Hi there Cindy,Thank you so much for staying with us at The Novotel North York, and for leaving us such a great rating. Looking forward to welcoming you back.JermaineFront Office Manager

6/10 Okay

Kaleigh

Travelled with family
Good stay. Nice area. Busy.
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 29, 2024
Hello Kaleigh, Thank you so much for staying with us and for taking the time to rate our property. We hope to welcome you back soon.JermaineFront Office Manager

10/10 Excellent

Olugbenga

Stayed 1 night in Jan 2024
Response from Jermaine on Mar 21, 2024
Hello Olugbenga,Thank you so much for staying with us at Novotel Toronto North York. We sincerely appreciate you rating our property and we look forward to welcoming you back.JermaineFront Office Manager

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024
Response from Jermaine on Mar 21, 2024
Hello Lauren,Thank you so much for staying with us at Novotel Toronto North York. We sincerely appreciate you rating our property and we look forward to welcoming you back.JermaineFront Office Manager

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really pleasant and helpful. The room was confortable and quiet.
Stayed 3 nights in Jan 2024
Response from Jermaine on Jan 27, 2024
Hello Jean,Thank you so much for staying with us and for a great rating. HWe hope to welcome you back soon.Regards,JermaineFront Office Manager

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, nice and quiet, bed was comfy
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 26, 2024
Hi there StaceyThank you so for staying with us at the Novotel North York and for a great rating.We hope to welcome you back soon.JermaineFront Office Manager

6/10 Okay

Brian

Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Jan 2024
Response from Jermaine on Jan 23, 2024
Hello Brian,Thank you so much for staying with us and for taking the time to rate our property.We hope to welcome you back soon.JermaineFront Office Manager

10/10 Excellent

Jenny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jermaine on Jan 23, 2024
Hello Jenny,Thank you so much for staying with us and for leaving us a great rating. We hope to welcome you back soon.JermaineFront Office Manager

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean, quiet, very friendly staff.
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 23, 2024
Hi Gerald,Thank you so much for staying with us and for leaving us a great rating. We hope to welcome you back soon.JermaineFront Office Manager

4/10 Poor

Reza

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Clearly they have shortage of personnel. I don’t say they are not friendly but the front desk was not welcoming at all. I’ve never was charged for early check in. I arrived at 12 PM. Several rooms were empty and they charged me $30 to have the room at that time or stay till 3 PM. This had never happened to me before anywhere else. I travel a lot. Anyway, didn’t like the overall atmosphere and will not come back here. It is more 2/3 stars hotel.
Stayed 2 nights in Jan 2024
Response from Jermaine on Jan 18, 2024
Hello RezaThank you so much for staying with us, and for leaving feedback. Your feedback helps us improve the services we render to our valued guests. We sincerely hope to welcome you back.JermaineFront Office Manager

6/10 Okay

Eva

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 23, 2024
Hello Eva,Thank you so much for staying with us and for taking the time to rate our property.We hope to welcome you back soon.JermaineFront Office Manager

2/10 Terrible

Harrison

Stayed 1 night in Jan 2024
Response from Jermaine on Jan 18, 2024
Hello Harrison,Thank you so much for staying with us. We sincerely hope to welcome you back.JermaineFront Office Manager

8/10 Good

janice

Stayed 3 nights in Jan 2024
Response from Jermaine on Jan 18, 2024
Hello Janice,Thank you for staying with us and for a great rating. We hope to welcome you back again soon. JermaineFront Office Manager

10/10 Excellent

Viktoriia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, quick check-in, ability to pay for booking debit/credit card, ability to deposit cash, polite staff, thank you charming Maria at reception, her attention and help at check-in/check-out, cozy clean rooms, daily cleaning, white towels, comfortable bed tea/coffee) My recommendation.
Stayed 3 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello ViktoriiaThank you so much for staying with us and for a great rating. It is so good to hear you enjoyed your time with us. Hope to welcome you back soon.JermaineFront Office Manager

6/10 Okay

David

Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello David,Thank you so much for staying with us and for taking the time to rate our property. Hope to see you again soon.JermaineFront Office Manager

6/10 Okay

Aurora

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
They charged me double for my stay and when I called back the lady that was helping me was very rude
Stayed 1 night in Dec 2023
Response from Jermaine on Jan 9, 2024
Hi there Aurora,Thank you so much for staying with us. I am truly sorry to hear that your experience was not up to standard, as we pride ourselves on taking great care of our guests. Hopefully we get the opportunity to have a positive impact on you.JermaineFront Office Manager

10/10 Excellent

Michael, Thornhill

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello Michael,Thank you so much for staying with us and for a great rating. Hope to welcome you back soon.JermaineFront Office Manager

8/10 Good

Allen, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Line 1 of the subway. Limited places to eat in attached mall. There are little to no USB charger stations.
Stayed 5 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello Allen, Thank you so much for staying with us and for a great rating. Hope to welcome you back soon.JermaineFront Office Manager

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 10 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello Ben,Thank you so much for staying with us and for a great rating. Hope to welcome you back soon.JermaineFront Office Manager

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zarah on Feb 5, 2024
Hello Michelle, Thank you so much for staying with us at The Novotel North York, and for leaving us such a great rating. Looking forward to welcoming you back. Zarah Guest Services Supervisor

2/10 Terrible

Devante

Stayed 2 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello Devante,Thank you for staying with us. We hope to welcome you back some day and provide you with a better experience.Jermaine Front Office Manager

10/10 Excellent

Katrina

Stayed 1 night in Dec 2023
Response from Jermaine on Jan 2, 2024
Hello Katrina,Thank you so much for staying with us and for giving our property a great rating. We look forward to welcoming you back.JermaineFront Office Manager

10/10 Excellent

Hamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d just update tvs
Stayed 1 night in Dec 2023
Response from Jermaine on Jan 2, 2024
Hi Hamed,Thank you so much for your great rating and for your feedback. We love to hear what our guests are saying as a way of bettering our services. Hope to welcome you back real soon.JermaineFront Office Manager

8/10 Good

HOSUNG, Saint-Laurent

Stayed 1 night in Dec 2023
Response from Jermaine on Dec 31, 2023
Thank you so much for staying with us and for rating our property.JermaineFront Office Manager

8/10 Good

Jinwoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Jermaine on Dec 28, 2023
Hello Jinwoo,Thank you for rating our property. I truly hope you enjoyed your time with us and we look forward to welcoming you back.JermaineFront Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Jermaine on Dec 29, 2023
Thank you so much for a great rating.JermaineFront Office Manager

10/10 Excellent

Jungsoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jermaine on Dec 26, 2023
Hi there Jungsoo,Thank you so much for staying with us and for giving us a great rating. We look forward to welcoming you back.JermaineFront Office Manager

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jermaine on Dec 26, 2023
Hello Peter,Thank you so much for staying with us and for rating our property. JermaineFront Office Manager

2/10 Terrible

Travel

Stayed 3 nights in Dec 2023
Response from Jermaine on Jan 18, 2024
Thank you so much for staying with us. We sincerely hope to welcome you back.JermaineFront Office Manager

10/10 Excellent

Jayne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were excellent. Park in garage and pay thru the garage its cheaper.
Stayed 1 night in Dec 2023
Response from Jermaine on Dec 26, 2023
Hello Jayne,Thank you so much for staying with us, we truly hope you enjoyed your stay. Thank you so much for rating us and for your feedback. Looking forward to welcoming you back. JermaineFront Office Manager

10/10 Excellent

Favour

Stayed 3 nights in Dec 2023
Response from Zarah on Dec 24, 2023
Hi Favour, thank you for staying with us and your great rating. Zarah Guest Services Supervisor

8/10 Good

Hoj

Liked: Staff & service
Stayed 10 nights in Dec 2023
Response from Zarah on Dec 24, 2023
Dear Hoj, Hope you enjoyed your stay with us. Thank you for your rating. We hopep to welcome you back soon. Zarah Guest Services Supervisor