Exterior

Reviews of Novotel Toronto Centre

3.5 out of 5
Novotel Toronto Centre
45 The Esplanade, Toronto, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 828 out of 1175 reviews" "
Rating 8 - Good. 258 out of 1175 reviews" "
Rating 6 - Okay. 51 out of 1175 reviews" "
Rating 4 - Poor. 20 out of 1175 reviews" "
Rating 2 - Terrible. 18 out of 1175 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sierra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nicely renovated and met my needs during my stay. Bed was comfortable, felt safe and secure.
Stayed 3 nights in Jan 2024

8/10 Good

Marni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time at this property and we were happy with our stay. The hotel was nice and the location was great. Unfortunately, we had issues connecting to the wifi which made it difficult for my husband to get some work done. Other than that we enjoyed or stay at Novotel Toronto Centre.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, accommodating, professional , family friendly. Great location,
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to lots of options for dinning and entertainment.
Stayed 4 nights in Mar 2024

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and a smaller hotel which made it very convenient Close to dining options and local attractions
Stayed 1 night in Mar 2024

8/10 Good

Ganapriya

Liked: Cleanliness, staff & service
Overall this was a great hotel. I stayed in a king room and it was clean, large, perfect for my two nights day. My only comment is that they do not have room service. So especially if you're coming back late at night for any reason, you can at least go to the restaurant and have takeout but it can be a little annoying.
Stayed 2 nights in Mar 2024

6/10 Okay

Gabriella

Travelled with family
Liked: Cleanliness
The swimming pool was dirty and unpleasant at the time of our visit.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the breakfast buffets was especially wonderful. Very impressed with our stay.
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 17, 2024
Dear Mark,We're delighted to hear that you enjoyed your experience at our breakfast buffet and that our staff left such a positive impression on you. Thank you for choosing to stay with us. We hope to welcome you back again soon for another enjoyable stay!Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Very clean nicely appointed hotel rooms. Great location in a very walkable area.
Stayed 2 nights in Mar 2024
Response from Viktoriia K on Mar 16, 2024
Dear Allison,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Viktoriia K on Mar 17, 2024
Dear Kelsey,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

6/10 Okay

SUSAN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee maker didn't work. Tiny amounts of tea and coffee provided. No body lotion provided.
Stayed 2 nights in Mar 2024
Response from Viktoriia K on Mar 16, 2024
Dear Susan,We extend our gratitude for sharing your insights following your recent stay. We deeply regret any inconvenience encountered and apologize for falling short of your expectations.In light of this, we cordially invite you to engage in a further dialogue to elaborate on your experience. Your input is invaluable in our pursuit of refining our services. Kindly apprise us of your preferred communication channel so that we may connect at your convenience.Thank you for your time and consideration.Sincerely,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice rooms and love the bottle filling station
Stayed 3 nights in Mar 2024
Response from Viktoriia K on Mar 16, 2024
Dear Lori,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful lobby and restaurant. Great location in downtown Toronto. However, the room was very small with few amenities.
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 15, 2024
Dear Michael,Thank you for sharing your feedback on your recent stay. We greatly value your input and would appreciate the opportunity to better understand your experience. It would be extremely helpful if you could provide more details on your stay and your expectations. Your insights will aid us in enhancing our services. Kindly inform us of the most convenient method to get in touch with you.Best regards,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Dominique, Pierrefonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy to check in and check out. Perfect location for our needs.
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 16, 2024
Dear Dominique,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful walking distance to many places staff was nice everything was all set up when we checked they were ready for us
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 15, 2024
Dear James,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay for an event at Scotiabank centre
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 15, 2024
Dear Christian,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 3 nights in Mar 2024
Response from Viktoriia K on Mar 15, 2024
Dear Francis,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Karla, Corner Brook

Liked: Cleanliness, staff & service, property conditions & facilities
Great downtown location within walking distance of main sites
Stayed 1 night in Feb 2024
Response from Viktoriia K on Mar 15, 2024
Dear Karla,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 16, 2024
Dear Edward,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Elena, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really bent over backwards to make our stay memorable.
Stayed 2 nights in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Elena,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service Supervisor Novotel Toronto Centre

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Viktoriia K on Mar 15, 2024
Dear Ryan,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Good

Zhuoyuan

Liked: Cleanliness, staff & service, property conditions & facilities
For westlife concert, very close to Meridian Hall.
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Zhuoyuan,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service Supervisor Novotel Toronto Centre

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Lori,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service Supervisor Novotel Toronto Centre

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Harry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for downtown activities. Only complaint is the TV was cumbersome to operate.
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Harry,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel's location convenient for downtown activities. We appreciate your feedback regarding the TV operation and will address this matter promptly to ensure a smoother experience for our future guests. We hope to welcome you back soon for another enjoyable stay.Best regards,VIKTORIIA KOLOMIIETSGuest Service Supervisor Novotel Toronto Centre

10/10 Excellent

Jayanthi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing our first time would consider this property for future travels
Stayed 2 nights in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Jayanthi,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Neel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 3 nights in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Neel,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

4/10 Poor

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lacated right accross a string of bars that host drunken crowds until 2-3 am causing a big disturbance of music and loud drunken crowds
Stayed 4 nights in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Mario,We extend our gratitude for sharing your insights following your recent stay. We deeply regret any inconvenience encountered and apologize for falling short of your expectations.In light of this, we cordially invite you to engage in a further dialogue to elaborate on your experience. Your input is invaluable in our pursuit of refining our services. Kindly apprise us of your preferred communication channel so that we may connect at your convenience.Thank you for your time and consideration.Sincerely,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Parking is a bit expensive I found since it says in the parking garage $15.00 a day but with the hotel it’s $40.00/day.
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Pamela,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be friendly and helpful. Regarding the parking, we apologize for any confusion. Our overnight parking rate includes privileges such as in and out access until 6 pm on the day of checkout, which offers added convenience for our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm regards,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Family friendly. Went with my 2 boys 11 and 12 years old. Close to attractions. Good Breakfast, nice indoor pool and hot tub. Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to all kinds of entertainment and restaurants.
Stayed 2 nights in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Blair,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

2/10 Terrible

crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Crystal,We extend our gratitude for sharing your insights following your recent stay. We deeply regret any inconvenience encountered and apologize for falling short of your expectations.In light of this, we cordially invite you to engage in a further dialogue to elaborate on your experience. Your input is invaluable in our pursuit of refining our services. Kindly apprise us of your preferred communication channel so that we may connect at your convenience.Thank you for your time and consideration.Sincerely,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Louise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful sraff
Stayed 1 night in Mar 2024

10/10 Excellent

Natilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front desk staff!
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 14, 2024
Dear Natilie,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Lyndsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were efficient and friendly. Informed about VIP benefits on check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and in a good location despite all of the construction in the area.
Stayed 3 nights in Mar 2024

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location: rocks! You're walking distance from everything! Including scotiabank arena, restaurants, downtown and more. The beds were amazing. Parking was a little expensive. You expect a hotel to have parking as its assumed people are travelling in. To pay an extra $40 for parking is a little ridiculous. I also found that the hotel put out the bear minimum for example our room had exactly 2 little sugar packets for our coffees in the am haha not a big deal but just dont expect above and beyond hospitality. Overall it was clean, comfy and had everything we needed! Check in and out was easy!
Response from Viktoriia K on Mar 10, 2024
Dear Alex,Thank you for sharing your experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated, clean and comfortable room
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 10, 2024
Dear Danielle,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of the attached parking garage and the fact it's not on a main street but still close to everything
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 10, 2024
Dear Paul,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Good

Carly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great check in. The only issue there were a few m&ms scattered on the floor of our room. Not sure if they vacuumed, otherwise beautifully renovated space.
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 10, 2024
Dear Carly,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our beautifully renovated space. We apologize for any inconvenience caused by the scattered M&M's in your room. Rest assured, we will address this with our housekeeping team to ensure that our standards are consistently met. We appreciate your patronage and hope to welcome you back for another memorable stay soon.Warm regards,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience band great restaurants across the street. Would stay again!
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 10, 2024
Dear Brittney,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excellent

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love!! Will stay here again!!
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 10, 2024
Dear Jocelyn,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Neesta T on Mar 11, 2024
Dear Michael,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,Neesta TamangGuest Service SupervisorNovotel Toronto Centre45 The Esplanade, Toronto ON M5E 1W2T: +1 416 367 8900M: +1 416 000 0000Novotel Toronto Centre Team Members

10/10 Excellent

sydney anne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 4 nights in Feb 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean, very modern. Staff were pleasant and happy. Parking was convenient and the walking distance from Scotia Bank arena was a bonus and to have the restaurant options across the street.
Stayed 1 night in Mar 2024
Response from Viktoriia K on Mar 10, 2024
Dear Kelly,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place close to scotiabank arena and 15 minutes walk to downtown
Stayed 2 nights in Mar 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff are very friendly. Parking was easy to locate however they charge $15.00 for the day if you pay downstairs and at the hotel they charge $40.00 a day. I find this slightly absurd since it’s the same parking lot with the only benefit is being able to come and go freely with the $40 rate.They did say I could pay the person downstairs but since I’m staying multiple nights I would have to leave the parking lot for a period of time and renter.
Stayed 1 night in Mar 2024