Breakfast area

Reviews of Monte Carlo Inn Toronto West Suites

2 out of 5
Monte Carlo Inn Toronto West Suites
1886 Dundas St. East, Mississauga, ON

Reviews

6.6
Rating 10 - Excellent. 230 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 204 out of 1001 reviews" "
Rating 4 - Poor. 143 out of 1001 reviews" "
Rating 2 - Terrible. 152 out of 1001 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good location close to 427
Stayed 3 nights in Apr 2024
Response from Peter on Apr 16, 2024
Thank you, Christopher.

10/10 Excellent

Isa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Peter on Apr 11, 2024
Thank you, Isa

10/10 Excellent

Gary, Sault Ste Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the staff was really helpful.
Stayed 2 nights in Apr 2024
Response from Peter on Apr 8, 2024
Thank you so much Gary

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing!
Stayed 3 nights in Apr 2024
Response from Peter on Apr 8, 2024
Thank you very much Edward.

4/10 Poor

Tara

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Peter on Apr 6, 2024
Hi Tara,Can you please let us know the things you were not happy about? Thank you and have a good day.

6/10 Okay

Margaret, Brossard

Stayed 1 night in Mar 2024
Response from Peter on Apr 6, 2024
Thank you, Margaret.

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Mar 2024
Response from Peter on Apr 2, 2024
Thank you, Eliana.

2/10 Terrible

EBENEZER, HARROW

I arrived at this property on 22nd March after 10 pm local time only to be told my booking has been cancelled due to pre authorisation declined. I had to make alternative accommodation arrangements with the help of the receptionist on duty. Someone by name Andrea from Expedia Canada called to examine the issue and provide a solution to the problem. Andrea promised to send me email to attach my payment for the new hotel accommodation. But the email never came. I arrived back in London, UK , yesterday 27th March. To date Expedia hasn't shown any empathy or interest in at least compensating for the inconvenience caused to me. I'm still waiting for someone to take responsibility for the appalling and unacceptable treatment i experienced on a very cold snowing night of 22nd March 2024 in Toronto .
Stayed 4 nights in Mar 2024
Response from Peter on Apr 2, 2024
Hi Mr. Ebenezer,Our sincere apologies. The hotel was full and we could not reach you over by phone or email.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter on Apr 2, 2024
Thank you, Priscilla.

10/10 Excellent

Janett

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stayed
Stayed 1 night in Mar 2024
Response from Peter on Mar 29, 2024
Thank you so much Janett.

8/10 Good

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied with this hotel for a business trip.
Stayed 1 night in Mar 2024
Response from Peter on Mar 23, 2024
Thank you, Kaylee.

6/10 Okay

SUMEET

Travelled with partner
Liked: Staff & service
Bed was not comfortable and very hard. Room and bedsheet had very strong smell of laundry bleach.
Stayed 1 night in Mar 2024
Response from Peter on Mar 15, 2024
Hi Sumeet,Sorry to hear that the bed wasn't comfortable and there was smell of bleach. Please call the hotel ahead of time next time and we will make sure everything will go fine.

6/10 Okay

Feyikemi

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
It was not a bad experience, the staffs and service were great but the property needs a lot of renovation, it’s just so off putting. The building has a very weird smell and the room as well. It was manageable since I just needed a place to stay for the night.
Stayed 2 nights in Mar 2024
Response from Peter on Mar 11, 2024
Thank you. Renovation is starting this month.

8/10 Good

Cynthia

Travelled with partner
Liked: Staff & service, amenities
Breakfast area could be better
Stayed 1 night in Mar 2024
Response from Peter on Mar 9, 2024
Thank you Cynthia.

2/10 Terrible

Rajesh

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter on Mar 8, 2024
Hi Rajesh,Can you please let us know the reasons for this review? We do appreciate your feedback.

8/10 Good

Mohammed

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter on Mar 5, 2024
Thank you, Mohammed.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Peter on Feb 29, 2024
Thank you, Michael.

6/10 Okay

Hassan

Stayed 4 nights in Feb 2024
Response from Peter on Feb 29, 2024
Thank you, Hassan. If you can please let us know those things you were not satisfied with.

2/10 Terrible

jonathan

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Peter on Feb 29, 2024
Hi Jonathan,Thank you. Can you please let us know the things you were not happy about?

10/10 Excellent

Shajuanta

Stayed 2 nights in Feb 2024
Response from Peter on Feb 29, 2024
Thank you so much Shajuanta.

6/10 Okay

Sahil

Stayed 1 night in Feb 2024
Response from Peter on Feb 29, 2024
Hi Sahil,Can you please let us know the things you were not satisfied with? Thank you.

8/10 Good

Manjit

Rooms too small.
Stayed 3 nights in Feb 2024
Response from Peter on Feb 29, 2024
Thank you, Manjit.

10/10 Excellent

Titus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the stay. The process was very easy.
Stayed 1 night in Feb 2024
Response from Peter on Feb 29, 2024
Thank you very much Titus.

8/10 Good

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean property, polite stuff, clean rooms
Stayed 1 night in Jan 2024
Response from Peter on Feb 29, 2024
Thank you very much Lois. Much appreciate.

6/10 Okay

Thomas

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Peter on Feb 29, 2024
Hi Thomas,Thank you. Would you please let us know the things you were not satisfied?

10/10 Excellent

Donny, Windsor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times now and everything has been good
Stayed 1 night in Feb 2024
Response from Peter on Feb 29, 2024
Thank you very much Donny.

6/10 Okay

roman

Good to stay one night
Stayed 1 night in Feb 2024

8/10 Good

sarath kumar

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Peter on Feb 1, 2024
Thank you, Sarath.

2/10 Terrible

Stacy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On here the pictures of the room lie. They show a fireplace and a room that has space to move but in reality its a bed and hard to move around it. No fireplace. When i asked i was told that they just use stock photos. And when i checked in the woman checking me in didnt believe my name was my name because i have a unisex name and she said "No its a female name" its very insulting to be treated this way.
Stayed 1 night in Jan 2024
Response from Peter on Feb 1, 2024
Hi Mr. Miller,Our apologies for what happened. The lady who checked you in is a co-op student and also new employee. We will talk to her and make sure this won't happen again. A s for the room we have rooms with King size bed on fourth floor which are more spacious. Next time we will give you a complimentary upgrade to one of those rooms.

8/10 Good

Divaldo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you, Divaldo.

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a quick overnight stay but the employees that I did run into were very pleasant. The room was very comfy but extremely hot so if you are worried about not being warm enough, don't! lol I was able to shut the heat down making it comfortable to me. I was very impressed with the continental breakfast. The pastries and fruits were very fresh. The price was reasonable and I would stay there again.
Stayed 1 night in Jan 2024
Response from Peter on Feb 1, 2024
Thank you so much Donna.

8/10 Good

maria

Stayed 3 nights in Jan 2024
Response from Peter on Mar 22, 2024
Thank you, Maria.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This property could use an update, but everything was acceptable.
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you, Sandra. The company is planning to do renovation early next year.

2/10 Terrible

Santana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Peter on Feb 1, 2024
Hi Santana,Please let us know the things you were not satisfied with.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Peter on Feb 1, 2024
Thank you, Stephen.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Peter on Jan 25, 2024
Thank you, Jason.

8/10 Good

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you, Melissa

2/10 Terrible

Ritish

Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Hi Ritish,Can you please let us know the things you did not like? Thank you

4/10 Poor

Gisella

Stayed 1 night in Jan 2024
Response from P on Jan 25, 2024
Hi Gisella,Thank you. Please let us know the things you were not happy about.

6/10 Okay

Breigh

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you, Breigh

6/10 Okay

AHMED RASHID

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was good
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you, Ahmed.

10/10 Excellent

GUANJIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Peter on Jan 25, 2024
Thank you, Guanjie

4/10 Poor

dean

Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you, Dean

10/10 Excellent

Angelaika Rain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Peter on Jan 8, 2024
Thank you so much Angelika.

4/10 Poor

Katie

Stayed 1 night in Jan 2024
Response from Peter on Jan 8, 2024
Hi Katie,Sorry to hear you were not pleased with the stay. Next time after making reservation through Expedia please call the hotel and ask for the manager. We will give you a complimentary upgrade to king bed room on 4th floor. i realize reservation was under Lloyd Jones.

6/10 Okay

Jamie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Peter on Jan 8, 2024
Hi Jamie,Sorry to hear that you were not pleased with the stay. Can you please let us know why? Thank you.

6/10 Okay

Rudy

Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you, Rudy. Please let us know the things you were not satisfied with.

6/10 Okay

Janet

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was comfortable. Were sent to a room in the dark, down rikety stairs. We are both disabled and no one asked if we were, and we didn't know we were going outside in the cold and dark to find our room. Also, noise of adjoining rooms woke us up through the night.
Stayed 1 night in Dec 2023
Response from Peter on Jan 5, 2024
Hi MS. Jolliffe,Our sincere apologies. Usually the staff explain where the room is located and how to get there. We will talk to the agent who checked you in. Will make sure this won't happen again.

10/10 Excellent

mark

Stayed 1 night in Dec 2023
Response from Peter on Jan 5, 2024
Thank you, Mark

6/10 Okay

Gina

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Peter on Jan 6, 2024
Thank you, Gina. Can you please let us know what things you were not pleased with?