A few broken things, but not importat one so that's not a real issue (like the soad dispenser in the shower kind of thing)
Knows that the amenities (pool room, lounge, party room, game room, etc.) are not available for short time guess.
Also, the intercontinental hotel does not offer the "keeping luggage" service anymore.
Otherwise than that, great service, clear communication, very clean. I would reccomend!