View from property

Reviews of Life Suites Loft - CN Tower

4.5 out of 5
Life Suites Loft - CN Tower
20 John Street, Toronto, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 719 out of 1550 reviews" "
Rating 8 - Good. 455 out of 1550 reviews" "
Rating 6 - Okay. 189 out of 1550 reviews" "
Rating 4 - Poor. 96 out of 1550 reviews" "
Rating 2 - Terrible. 91 out of 1550 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Saad

Business traveller
Liked: Cleanliness
Everything was great except the bed was ok at best and the bathroom had no toiletries like lotion, only soap.
Stayed 1 night in Apr 2024
Response from Life Suites on Apr 18, 2024
Thank you for taking the time to leave us a review. We're glad to hear that you found our location great and that your overall experience was okay. We're always striving to improve, so if there's anything specific you feel we could do to enhance your experience next time, please don't hesitate to let us know. We hope to have the opportunity to host you again in the future and make your stay even better

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Great location for games clean and has a kitchen
Stayed 1 night in Feb 2024
Response from Life Suites on Apr 18, 2024
We're thrilled to hear that you had a wonderful experience during your stay! Thank you so much for the glowing review and for choosing us for your accommodation needs. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back in the future!"

8/10 Good

Alicia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place, amazing decor, comfortable beds. Unfortunately the elevators have many issues but not too severely, it can just be frustrating at times. Perfect location for downtown tourism.
Stayed 2 nights in Apr 2024
Response from Life Suites on Apr 18, 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our great decor and comfortable beds. We apologize for any inconvenience caused by the elevator issues you encountered during your stay. Your feedback is valuable to us, and we'll work diligently to address these concerns and ensure smoother operations in the future. We're glad our location was perfect for your downtown tourism needs. We hope to have the pleasure of hosting you again soon and providing an even more seamless experience.

10/10 Excellent

Gabriel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Finding the suite was a bit confusing as it is separated in to Loft and Tower, was not told which we should go to. Had to figure out on our own. Otherwise, this is a great rental. Very clean and comfortable. View is breathtaking, within walking distance to a lot of attractions.
Stayed 2 nights in Mar 2024
Response from Life Suites on Apr 12, 2024
Thank you for your wonderful 5/5 review! We're thrilled to hear that you found our rental to be clean, comfortable, and conveniently located near attractions. Please note that all check-in instructions, including key collection details, are provided in the pre-arrival check-in link shared at the beginning of the booking process. We appreciate your feedback and hope to welcome you back for another great stay!

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just the perfect spot
Stayed 1 night in Apr 2024
Response from Life Suites on Apr 12, 2024
Thank you for the fantastic 5/5 review! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future. If there's anything specific that made your stay exceptional, please feel free to let us know. We look forward to welcoming you back!

6/10 Okay

Lindon

Travelled with family
Liked: Amenities
Outside Door was broken, bedroom door was hard to move. Garbage instructions were unclear.
Stayed 1 night in Mar 2024
Response from The Life Suites on Apr 14, 2024
Thank you for letting us know . We'll fix these issues promptly to improve your experience. Your feedback is valuable to us.

8/10 Good

Allyson

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Life Suites on Apr 12, 2024
Thank you for your review. We're glad to hear about your experience. If there's anything we can do to turn your 4-star experience into a 5-star one, please let us know. We're committed to providing the best possible stay for all our guests and value your feedback. We hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Good

Dwayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location next to CN Tower with balcony views of tower and lake. Disappointed to be given a suite without sofa bed (our booking was ‘with’ sofa bed which was needed for our family group). Customer services excellent and provided an inflatable mattress instead.
Stayed 4 nights in Apr 2024
Response from The Life Suites on Apr 14, 2024
Thank you for your feedback. We apologize for the oversight regarding the sofa bed in your suite. We're glad our customer service team was able to provide a solution with the inflatable mattress. We hope you still enjoyed the balcony views and the convenience of our location. If there's anything else we can do to improve your experience, please let us know.

8/10 Good

Jaime

Business traveller, Travelled with group
Liked: Cleanliness
The layout of the suite is practical and comfortable, but the condition of the pullout couch was not satisfactory, it’s uneven and quite worn. There was also a broken lampshade, it’s a small detail but when you walk in and turn on a lamp first thing, the shade shouldn’t fall right off! The location is excellent and convenient, and made up for the small short comings of the room
Stayed 2 nights in Apr 2024
Response from The Life Suites on Apr 14, 2024
Thank you for your feedback. We apologize for the issues you encountered with the pullout couch and the lampshade. We'll address these concerns promptly to ensure a more comfortable experience for our guests. We're glad to hear that you found the layout practical and enjoyed the convenient location. We appreciate your insights and hope to welcome you back for an even better stay in the future!

10/10 Excellent

Harpreet

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Life Suites on Apr 8, 2024
Thank you for your 5-star review! We're delighted to hear that you enjoyed your stay with us. If you have any feedback or suggestions for how we can further improve our services, please feel free to let us know. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

ishveen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Life Suites on Apr 8, 2024
Thank you for your 5-star review! We're delighted to hear that you enjoyed your stay with us. If you have any feedback or suggestions for how we can further improve our services, please feel free to let us know. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Andres

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
So good
Stayed 2 nights in Apr 2024
Response from The Life Suites on Apr 7, 2024
Thank you for the amazing review and top ratings! We're excited to host you again for another fantastic stay in the future.

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great communication, it was so nice to have parking so we could walk around and not have to worry about my car.
Stayed 1 night in Apr 2024
Response from Life Suites on Apr 12, 2024
Thank you for the wonderful 5/5 review! We're thrilled to hear that you appreciated our great communication and the convenience of having parking available during your stay. It's our pleasure to provide a worry-free experience for our guests. We hope you enjoyed exploring the area on foot and had a fantastic time overall. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 Okay

Lacey

Liked: Cleanliness
Would have liked a little more direction about parking, and which building I was staying in, floor, room, etc. It took me a long time to find my room. The room itself wasn’t bad except it needed some cosmetic work, like the patches on the walls painted
Stayed 2 nights in Apr 2024
Response from The Life Suites on Apr 7, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments are valuable, and we will work on providing clearer directions and addressing the cosmetic issues in our rooms. We hope to welcome you back for an improved experience in the future.

6/10 Okay

Atena

Travelled with family
It was ok
Stayed 4 nights in Apr 2024
Response from The Life Suites on Apr 7, 2024
Thank you for your feedback. We appreciate your insights and hope to exceed your expectations in the future.

10/10 Excellent

Andrea Issanagui

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Prime location and the suite was equipped with everything we needed. Enough towels, pillows and covers for three people that we booked for. The bed and couch were comfortable. We appreciated having a coffee machine AND coffee. I would definitely recommend and I think the bad comments are just people who didn’t read the instructions the property sent in advance for checkin instructions.
Stayed 4 nights in Mar 2024
Response from Life Suites on Apr 5, 2024
Thank you for your fantastic 5-star review! We're thrilled to hear that everything was perfect during your stay. It's great to know that you found our location prime and that the suite had everything you needed. We're glad that there were enough towels, pillows, and covers for your guests, and that you found the bed and couch comfortable. We're delighted that you appreciated the coffee machine and coffee provided. Thank you for recommending us, and we appreciate your understanding about the importance of reading the check-in instructions sent in advance. We hope to welcome you back again soon!

10/10 Excellent

Sunidhi

Good
Stayed 1 night in Apr 2024
Response from The Life Suites on Apr 7, 2024
Thank you for the amazing review and top ratings! We're excited to host you again for another fantastic stay in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, clean and comfortable apartment.
Stayed 3 nights in Mar 2024
Response from Life Suites on Apr 1, 2024
Thank you for the outstanding 5/5 review! We're delighted to hear that you enjoyed our excellent location and found the apartment clean and comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

4/10 Poor

Yuen Gon

Stayed 2 nights in Mar 2024

10/10 Excellent

Jenny

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Life Suites on Apr 2, 2024
Thank you for the fantastic 5-star review! We appreciate your positive feedback and are delighted that you enjoyed your stay with us. If you have any additional comments or suggestions, please feel free to share. We look forward to hosting you again in the future!

10/10 Excellent

Normaris

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Life Suites on Apr 2, 2024
Thank you for your 5-star review! We appreciate your positive feedback and hope to welcome you back again in the future. If you have any suggestions for how we can further improve our services, please feel free to let us know.

10/10 Excellent

Sunta, Ottawa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cleanning environnement and the instructions about our stay was clear. It will be good to have some flyers about the activities area like shopping, restaurant choice nearby and bus transportation.
Stayed 2 nights in Mar 2024
Response from Life Suites on Apr 1, 2024
Thank you for the wonderful 5-star review! We're glad to hear that you found the cleaning environment satisfactory and that the instructions for your stay were clear. Your suggestion about providing flyers for nearby activities, shopping, restaurants, and bus transportation is greatly appreciated and will be taken into consideration for future improvements. We hope to welcome you back again soon!

6/10 Okay

ronnie

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from The Life Suites on Apr 7, 2024
Thank you for your feedback. We appreciate your insights and hope to exceed your expectations in the future.

10/10 Excellent

Jheanell

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a 1 night stay to catch a Leaf game and then go to the Hockey Hall of Fame the next morning. The condo was exactly what we needed. Walking distance to the rink and restaurants, comfortable, and clean. Check in and out was easy and the concierge was helpful.
Stayed 1 night in Mar 2024
Response from Life Suites on Apr 1, 2024
Thank you for the outstanding 5-star review! We're thrilled to hear that our condo was exactly what you needed for your quick stay to catch a Leaf game and visit the Hockey Hall of Fame. It's fantastic to know that our convenient location, cleanliness, and comfort met your expectations. We're glad that the check-in and check-out process was easy for you and that our concierge was helpful during your stay. We hope to welcome you back again soon for another enjoyable visit!

2/10 Terrible

Irene

Stayed 4 nights in Mar 2024

10/10 Excellent

Hollie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay here. Will be back next time we are in the area. Great communication and location. Easy parking and check in. Highly recommend.
Stayed 3 nights in Mar 2024
Response from Life Suites on Mar 28, 2024
Thank you for the fantastic 5-star review! We're delighted to hear that you enjoyed your stay with us and that our communication, location, parking, and check-in process met your expectations. We appreciate your recommendation and look forward to welcoming you back next time you're in the area!

8/10 Good

Kristen

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Location location location. I would stay here again just for where it’s situated. It was convenient to get around and lots of major attractions are right across the street. They are VERY STRICT about check in time. So unless you’re willing to pay, don’t bother. Parking garage is a bit of a maze as well but we figured it out relatively well after some hiccups. Building is hot hot hot. It’s spring and their air conditioning isn’t turned on yet and the rooms were 25 degrees even with the fan on. I had to sleep with the balcony door open to get the space to cool down. It is very nice there is a balcony and gives you some outside space to look up to the CN tower and over to the Jays Stadium. We had issues with the key fobs working on the main entryway and you must use your fob in the elevator to get to your floor. Safe but a hassle when traveling with others on other floors to try to meet you. Even the stairwell was locked to the other floors. But if a gong show. Overall would stay there again.
Stayed 2 nights in Mar 2024
Response from Life Suites on Mar 27, 2024
Thank you for sharing your feedback with us. We're delighted that you found our location convenient and enjoyed the nearby attractions. We offer early check-in as an additional option for guests who wish to avail of it, and they can purchase this service with us.Regarding the thermostat settings, we apologize if there was any confusion. Instructions were provided to you through our pre-arrival check-in link. However, if you required assistance with this, we would have been more than happy to help. Please don't hesitate to reach out to us in the future for any assistance you may need.As for the key fobs, they are utilized for elevator access to ensure the security and safety of all our guests on their respective floors.We appreciate your valuable feedback, and we look forward to the opportunity to host you again in the future, providing an even better experience. Thank you once again for choosing to stay with us.

10/10 Excellent

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was quiet and clean with a great view. We loved seeing the CN tower lit up at night. It was also easy to walk to many neighborhoods. We walked to the CN Tower and Aquarium just across the street, it was only a mile to China Town, Eaton Station, and there were many local coffee shops and eateries on the way.
Stayed 2 nights in Mar 2024
Response from Life Suites on Mar 27, 2024
Thank you for your wonderful 5-star review! We're delighted to hear that you enjoyed your stay and appreciated the quiet, clean surroundings and the stunning view of the CN Tower. It's fantastic that you were able to explore the nearby neighborhoods and attractions on foot, including the CN Tower, Aquarium, and Chinatown. We're glad you found our location convenient for accessing local coffee shops and eateries. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Maria Rowena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Life Suites on Mar 27, 2024
We're grateful for your fantastic 5-star review! Creating a welcoming and comfortable environment is our goal, and we're thrilled to hear that you felt right at home during your stay. Thank you for choosing us, and we look forward to hosting you again in the future!

10/10 Excellent

Raiyan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was different from other hotels. It felt more like a home
Stayed 2 nights in Mar 2024
Response from Life Suites on Mar 27, 2024
Thank you for your excellent 5-star review! We're thrilled to hear that you found your stay with us to be a unique and homely experience. Creating a comfortable and welcoming atmosphere is our top priority, and we're delighted that you felt right at home during your time with us. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Stephen, Travelers Rest

Stayed 2 nights in Mar 2024
Response from The Life Suites on Apr 14, 2024
Thank you for your feedback! We're glad you enjoyed your stay overall. If there's anything specific we can improve upon to earn that extra star next time, please feel free to share. We appreciate your insights and hope to welcome you back soon!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was very convenient for our trade show. Thank you.
Stayed 3 nights in Mar 2024
Response from The Life Suites on Mar 24, 2024
Thank you for your glowing review! We're delighted that you had such a positive experience with us.

8/10 Good

john

Stayed 2 nights in Feb 2024
Response from The Life Suites on Mar 24, 2024
Thank you for your positive review and for choosing us for your stay! We're glad you had a great experience overall. If there's anything specific you think we can improve upon, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and reasonably priced compared to the average hotel room in the area
Stayed 1 night in Mar 2024
Response from The Life Suites on Mar 24, 2024
Thank you for your glowing review! We're delighted that you had such a positive experience with us.

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Mar 2024
Response from Life Suites on Mar 22, 2024
Thank you for the wonderful 5 star review! We're thrilled to hear that you had a fantastic experience during your stay. If you have any additional comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to hosting you again in the future!

10/10 Excellent

Martina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy to check in
Stayed 1 night in Mar 2024
Response from Life Suites on Mar 19, 2024
Thank you for your fantastic review! We're delighted to hear that your check-in experience was smooth and hassle-free. If you have any other feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

4/10 Poor

Denis

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Life Suites on Mar 24, 2024
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. Please let us know how we can improve to better serve you in the future.

10/10 Excellent

Frederic

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Life Suites on Mar 19, 2024
Thank you for your fantastic review! We're delighted to hear that your experience was smooth and hassle-free. If you have any other feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Life Suites on Mar 19, 2024
Thank you for your five-star rating! We appreciate your positive feedback. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 Excellent

Dante

Liked: Cleanliness, property conditions & facilities
Its a nice spot
Stayed 1 night in Mar 2024
Response from Life Suites on Mar 19, 2024
Thank you for your positive feedback! We're glad you enjoyed your stay with us. If you have any suggestions for how we can make your next visit even better, please let us know. We look forward to hosting you again in the future!

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Like the location and the security available.
Stayed 1 night in Mar 2024
Response from Life Suites on Mar 19, 2024
Thank you for your excellent review! We're thrilled to hear that you liked the location of our property and felt secure during your stay with us. If you have any other comments or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We hope to have the pleasure of hosting you again soon!

8/10 Good

Melissa

Travelled with family
Other than not being able to adjust the temperature in the unit and very noisy neighbours around midnight we had a good stay and the value for the location was great. We felt super safe and relaxed.
Stayed 1 night in Mar 2024
Response from Life Suites on Mar 19, 2024
Thank you for sharing your feedback with us. We're glad to hear that overall, you had a good stay and found the value for the location to be great. We apologize for any inconvenience caused by the inability to adjust the temperature in the unit and the noise from neighbors around midnight. We did share instructions on setting the temperature clearly before check-in via text as well as on the guest portal, but we understand that these issues still affected your experience. Your safety and comfort are important to us, and we'll do our best to address these concerns for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Anita

Stayed 4 nights in Mar 2024
Response from The Life Suites on Apr 7, 2024
Thank you for the amazing review and top ratings! We're excited to host you again for another fantastic stay in the future.

10/10 Excellent

Allan

Liked: Cleanliness, amenities, property conditions & facilities
Great spot. Thx
Stayed 3 nights in Mar 2024
Response from The Life Suites - Host on Mar 17, 2024
Hi Allan,Thank you so much for your kind words and for awarding us a 5-star rating during your stay. It was our pleasure to host you, and we're thrilled to hear that you had a fantastic experience. Your feedback means the world to us and motivates us to continue providing exceptional service to all our guests. We look forward to welcoming you back soon!

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, amenities
Check in was easy A lot of information for your arrival
Stayed 2 nights in Mar 2024
Response from Life Suites on Mar 15, 2024
Thank you for your feedback! We're glad to hear that your check-in process was smooth and that you found the information provided useful for your arrival. If there's anything specific we can improve upon to earn that extra star next time, please don't hesitate to let us know. We hope to have the opportunity to host you again soon.

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Was good, enjoyed it.
Stayed 2 nights in Mar 2024
Response from Life Suites on Mar 15, 2024
Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another enjoyable experience.

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Life Suites - Host on Mar 17, 2024
Hi Todd,Thank you for sharing your feedback and for choosing to stay with us. We appreciate your honest rating and strive to make improvements based on your valuable input. Please let us know if there's anything specific we can do to enhance your experience next time. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great spot for a family. On-site parking was really convenient.
Stayed 3 nights in Mar 2024
Response from Life Suites on Mar 15, 2024
Thank you for your wonderful review! We're thrilled to hear that our property was a great spot for your family and that you found the on-site parking convenient. We hope to have the pleasure of hosting you and your family again in the future.

10/10 Excellent

Abisoye

Stayed 1 night in Mar 2024
Response from Life Suites on Apr 5, 2024
Thank you for your 5-star review! We're delighted to hear that you enjoyed your stay with us. If you have any feedback or suggestions for how we can further improve our services, please feel free to let us know. We hope to have the pleasure of hosting you again in the future!