The staff members we interacted with were amazing - helpful, polite and friendly. The hotel was clean and really well-maintained, the only exception being the bathroom sink in our room, which drained slowly. The beds and pillows were very comfortable and the room was super quiet. The pool and hot tub were very clean and maintained at comfortable temperatures. One thing that surprised us was the speed of the elevators. I don't think we ever waited more than 5-10 seconds for one, and our room was on the 24th floor!
If I could make one suggestion to management, the hand soap, lotion, shampoo, conditioner and body wash all had a scent that was off-putting. Reminded us of tobacco smoke. We're not picky about scents, but just couldn't get past this one. We ended up using my facial cleansing lotion to shower and to wash our hands. If we'd stayed longer I would have also purchased different shampoo.
Overall, we enjoyed our stay very much and will likely return the next time we are in Toronto.