Exterior

Reviews of InterContinental Toronto Centre, an IHG Hotel

4.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1084 out of 1542 reviews" "
Rating 8 - Good. 309 out of 1542 reviews" "
Rating 6 - Okay. 78 out of 1542 reviews" "
Rating 4 - Poor. 41 out of 1542 reviews" "
Rating 2 - Terrible. 30 out of 1542 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mohammadmahdi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was expecting a nice view of Ontario lake, but our room had a very ugly looking view! Way too expensive for the quality of rooms and services.
Stayed 5 nights in Mar 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Hyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Ciaran on Mar 26, 2024
Dear Hyon,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Kamal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from Ciaran on Mar 26, 2024
Dear Kamal,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Tracy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, wonderful Staff. Clean room. Would stay again. Completely convenient for business and attractions.
Stayed 2 nights in Mar 2024
Response from Ciaran on Mar 26, 2024
Dear Tracy,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, this hotel exceeds our expectations!!!!
Stayed 2 nights in Mar 2024
Response from Michael Kashan on Mar 24, 2024
Good Morning Natalie,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

8/10 Good

Vince

Stayed 2 nights in Mar 2024
Response from Ciaran on Mar 20, 2024
Dear Vince, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

ROOSEVEL

Liked: Cleanliness, staff & service
Nice
Stayed 3 nights in Dec 2023
Response from Michael Kashan on Mar 19, 2024
Good Morning ROOSEVEL,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael Kashan on Mar 19, 2024
Good Morning Christina,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

8/10 Good

Jo-Anne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good clean safe property and so convenient with direct accessibility to the MTCC. Nothing here is inexpensive though but with 2x Starbucks and 1xTim’s within a few minute walk don’t feel like you’re stuck with the $38pp breakfast buffet - at the same time if $$ isn’t a concern go with the buffet it’s awesome.
Stayed 2 nights in Mar 2024
Response from Ciaran on Mar 18, 2024
Dear Jo-Anne, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

4/10 Poor

gerald

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ciaran on Mar 18, 2024
Dear Gerald. Thank you for choosing to stay at Intercontinental Toronto Centre recently and for taking the time to share your feedback.Your feedback is much valued and is very important to us. I am disappointed to learn that you feel unable to recommend the hotel following your recent visit. I would like to offer our sincere apologies for failing to meet your expectations on this occasion. Please can you let me know what we could have done better. Thank you again for your comments and I do still hope that we will have occasion to restore your faith in our service some day in the future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Mar 2024
Response from Zelaikha Rahimi on Mar 14, 2024
Dear Kelly, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Zelaikha RahimiAssistant Front Office Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the suit and its location
Stayed 1 night in Mar 2024
Response from Ciaran on Mar 13, 2024
Dear David, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments concerning the staff and the hotel itself are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Tewodros

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great
Stayed 2 nights in Dec 2023
Response from Ciaran on Mar 12, 2024
Dear Tewodros, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members we interacted with were amazing - helpful, polite and friendly. The hotel was clean and really well-maintained, the only exception being the bathroom sink in our room, which drained slowly. The beds and pillows were very comfortable and the room was super quiet. The pool and hot tub were very clean and maintained at comfortable temperatures. One thing that surprised us was the speed of the elevators. I don't think we ever waited more than 5-10 seconds for one, and our room was on the 24th floor! If I could make one suggestion to management, the hand soap, lotion, shampoo, conditioner and body wash all had a scent that was off-putting. Reminded us of tobacco smoke. We're not picky about scents, but just couldn't get past this one. We ended up using my facial cleansing lotion to shower and to wash our hands. If we'd stayed longer I would have also purchased different shampoo. Overall, we enjoyed our stay very much and will likely return the next time we are in Toronto.
Stayed 3 nights in Mar 2024
Response from Ciaran on Mar 11, 2024
Dear David, First and foremost, thank you so much for choosing Intercontinental Toronto Centre and for taking the time to share your experience with us. Thanks also for highlighting an area we could further improve.I am very glad to see that overall, you had such a positive experience during your recent visit to the hotel. However, Your feedback regarding the soap has been shared with our Management team to evaluate and make necessary changes. Thank you again for your feedback and for choosing Intercontinental Toronto Centre. We look forward to having the pleasure of welcoming you back in the near future.Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ciaran on Mar 9, 2024
Dear Erica,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Ciaran O'DwyerGuest Relations Manager

4/10 Poor

Amanda

Stayed 1 night in Feb 2024
Response from Ciaran on Mar 26, 2024
Dear Amanda, Firstly, thank you for taking the time to complete our Guest Satisfaction Survey. Your feedback is very much valued and is important to us. However, I am disappointed to read that you did not have an entirely positive experience during your recent stay with us. I would be most grateful if you could share further information on your stay with me/us. It is only through receiving and acting on valuable feedback such as yours, that we can endeavor to make the necessary changes to further enhance the hotel’s service delivery. Please accept our apologies for the shortfall in service and for failing to meet your expectations on this occasion. Thank you once again for your feedback. I look forward to your response.Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with super friendly staff and management.
Stayed 3 nights in Feb 2024
Response from Zelaikha Rahimi on Mar 4, 2024
Dear Peter, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Zelaikha RahimiAssistant Front Office Manager

10/10 Excellent

ALEXANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Feb 2024
Response from Ciaran on Mar 3, 2024
Dear Alexandra, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Ashley

Stayed 2 nights in Feb 2024
Response from Ciaran on Mar 22, 2024
Dear Ashley, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Kenneth, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ciaran on Mar 3, 2024
Dear Kenneth,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Kailey

Stayed 1 night in Feb 2024
Response from Ciaran on Mar 22, 2024
Dear Kailey, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, nice updated rooms, pleasant staff, easy check-in and out, easy parking.
Stayed 1 night in Feb 2024
Response from Zelaikha Rahimi on Mar 2, 2024
Dear Erica , Thank you for taking the time to tell us about your experience at InterContinental TORONTO CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are delighted you enjoyed your stay.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing InterContinental.Kind regards, Zelaikha RahimiAssistant Front Office Manager

10/10 Excellent

Yizhou

Stayed 1 night in Feb 2024
Response from Ciaran on Mar 20, 2024
Dear Yizhou, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Scotty

Stayed 1 night in Feb 2024
Response from Ciaran on Mar 20, 2024
Dear Scotty, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg on Feb 28, 2024
Thank you for taking the time to tell us about your experience at InterContinental TORONTO CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are delighted you enjoyed your stay.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing InterContinental

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. Plenty of restaurants around, near the CN Tower, stadium, aquarium and various train lines. Walking distance to the HoF and the St. Lawrence market. Beautiful views and great service.
Stayed 2 nights in Feb 2024
Response from Michael Kashan on Feb 27, 2024
Good Afternoon Steven,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us, especially our central location. We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to all the activities I’m interested at the time and always a great stay
Stayed 3 nights in Feb 2024
Response from Michael Kashan on Feb 26, 2024
Good Morning Mark,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Michael Kashan on Feb 26, 2024
Good Morning Cynthia,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

10/10 Excellent

Shealyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay here. the pool/hot tub was fantastic and the room was very comfortable and clean. the staff were efficient and helpful and friendly.
Stayed 1 night in Feb 2024
Response from Michael Kashan on Feb 26, 2024
Good Morning Shealyn,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us, especially the friendly and helpful staff. We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Feb 2024
Response from Ciaran on Feb 25, 2024
Dear Krista,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments concerning the staff and the hotel itself are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints other than ding dong roommate was an intense snorer.
Stayed 1 night in Feb 2024
Response from Ciaran on Feb 25, 2024
Dear Ian, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments concerning the staff and the hotel itself are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Ciaran on Feb 24, 2024
Dear Ryan,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments concerning the staff and the hotel itself are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Highly recommend. Only negative…the pool water temp needs to be increased a bit!
Stayed 2 nights in Feb 2024
Response from Ciaran on Feb 23, 2024
Dear Greg, First and foremost, thank you so much for choosing Intercontinental Toronto Centre and for taking the time to share your recent experience with us. I am very glad to see that you had a positive experience of your recent visit to the hotel. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been appreciated. We are very grateful that you have highlighted areas we could further improve. Your comments will be reviewed by our senior management team so that the required improvements to our product and service can be made.Thank you again for your feedback. We look forward to having the pleasure of welcoming you back to Intercontinental Toronto Centre in the near future.Yours sincerely Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. They did a fantastic job handling the rush on a very busy holiday weekend. Every person we spoke with, from housekeeping, to the restaurant staff, to the front desk was so friendly and professional. Our room, the pool, and fitness center were all very clean, and totally exceeded our expectations for the price. Breakfast buffet each morning was always fresh and fully stocked. These folks know how to treat their guests, and we’ll absolutely be back.
Stayed 4 nights in Feb 2024
Response from Ciaran on Feb 23, 2024
Dear Daniel, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments concerning the staff and the hotel itself are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ciaran on Feb 21, 2024
Dear Adam, Thank you so much for choosing The Intercontinental Hotel Toronto for your recent stay with us.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Kind Regards, Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ciaran on Feb 21, 2024
Dear Christine, Thank you so much for choosing The Intercontinental Hotel Toronto for your recent stay with us.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Kind Regards, Ciaran O'Dwyer Guest Relations Manager

8/10 Good

Raluca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zelaikha Rahimi on Feb 19, 2024
Good Afternoon Raluca ,Thank you so much for choosing The Intercontinental Hotel Toronto for your recent stay with us.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Kind Regards,Zelaikha Rahimi Assistant Front Office Manager

2/10 Terrible

Brock

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk Manager Michael should not be in front of customers. He has total disregard for customer satisfaction
Stayed 2 nights in Feb 2024
Response from Michael Kashan on Feb 18, 2024
Good Morning Brock, Thank you so much for choosing The Intercontinental Toronto for your recent stay with us. I do apologize we were not able to meet your expectation. Have a wonderful day. Kind Regards, Michael KashanFront Office Manager

8/10 Good

Sylvain

Stayed 1 night in Feb 2024
Response from Ciaran on Mar 20, 2024
Dear Sylvain, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

paul

Stayed 1 night in Feb 2024
Response from Ciaran on Mar 20, 2024
Dear Paul, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Allie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Feb 2024
Response from Ciaran on Feb 15, 2024
Dear Allie, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments concerning the staff and the hotel itself are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Ciaran on Mar 20, 2024
Dear Stephen, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location
Stayed 2 nights in Feb 2024
Response from Michael Kashan on Feb 12, 2024
Good Morning Nicole,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Feb 2024
Response from Aranza Escotoverri, Guest Services Manager on Feb 10, 2024
Dear Wendy, Thank you so much for choosing Intercontinental Toronto Centre and for taking the time to share your recent experience with us.I am very glad to see that you had a positive experience of your recent visit to the hotel. We look forward to having the pleasure of welcoming you back to Intercontinental Toronto Centre in the near future.Regards!

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and lovely facility. Front desk was very helpful.
Stayed 1 night in Feb 2024
Response from Ciaran on Feb 8, 2024
Dear Gregory, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. I am especially happy to read that you appreciated the service provided by our dedicated hotel team. Please rest assured that your kind words will be shared with the team members in question and the hotel team in its entirety. I can assure you that positive feedback such as yours is highly valued. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Hadas Sita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful team; receptionist, cleaners, etc.
Stayed 1 night in Feb 2024
Response from Ciaran on Feb 6, 2024
Dear Hadas, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to Union Station and a 20 minute train ride to the airport. Didn't like the lack of drawers for clothes.
Stayed 2 nights in Jan 2024
Response from Ciaran on Feb 1, 2024
Dear Colin,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards, Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ciaran on Jan 30, 2024
Dear Craig, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was ok. Hotel was dated … but enjoyed the spa and the staff was amazing, truly. Wish there was more on site- no music … no real bar.
Stayed 2 nights in Jan 2024
Response from Michael Kashan on Jan 29, 2024
Good Morning Paula,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your experience with us for the most part. We will be undergoing renovations in 2025 as he are always trying to be as up to date as possible. We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager