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Reviews of Holiday Inn Toronto Downtown Centre, an IHG Hotel

3.5 out of 5
Holiday Inn Toronto Downtown Centre, an IHG Hotel
30 Carlton Street, Toronto, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1285 out of 3033 reviews" "
Rating 8 - Good. 1011 out of 3033 reviews" "
Rating 6 - Okay. 403 out of 3033 reviews" "
Rating 4 - Poor. 211 out of 3033 reviews" "
Rating 2 - Terrible. 123 out of 3033 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Will plan to come again the next time we are in Toronto.
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Windows were making lots of noise in the wind, room was ok. Beds comfortable. I would stay again but not my first choice.
Stayed 4 nights in Apr 2024

10/10 Excellent

Terry-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and hotel was clean and always smell fresh.
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice place to stay in Toronto
Stayed 3 nights in Apr 2024

8/10 Good

Erick-Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Front check in desk could improve . Room was clean. Excellent location close to everything.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT, COURTEOUS STAFF!
Stayed 3 nights in Apr 2024

8/10 Good

Erick-Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff
Stayed 2 nights in Apr 2024

4/10 Poor

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities
First night was put in room with strong smell of room deodorizer. Had to move in the middle of the night since couldn’t sleep. New room was much better in terms of smell but temperature control did not work. Had to use duvet from both beds to stay warm. Did not have time to change rooms since I had a busy schedule. Was moved to a much lower floor. Loud noises/people in hallway late at night. Last night was worst with drunk individual screaming at the top of his lungs. Not the best experience I have had with Holiday Inn. Had much better stays in the past.
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 5 nights in Apr 2024

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great place to stay for a night. Went to a concert and had a great time.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area very friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was too expensive.
Stayed 5 nights in Apr 2024

2/10 Terrible

Lorraine

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival of my room, I had to make sure that I had got a bathtub and we went into the room and it was tiny and dirty. We called and they switched us to a new room and they didn’t accommodate us With the bathtub so we had to move again to another room. The parking could not accommodate our vehicle so we had to park it outside and hope it didn’t get stolen . Horrible service and completely unacceptable
Stayed 2 nights in Apr 2024

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Alison

Travelled with family
Liked: Staff & service
The property was well maintained and updated, and the staff was very nice and helpful. However, elevators and hallways small and cramped, and the room was tiny and hard to move around. Beds uncomfortable and sheets showed some dirt. Bathrooms very small as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

10/10 Excellent

Nhat

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant
Stayed 1 night in Apr 2024

8/10 Good

Derek

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything we went to in downtown Toronto - within walking distance. Staff are very pleasant, helpful and friendly. The food in the restaurant was very good and service was fast and efficient. We intend to stay here again.
Stayed 3 nights in Apr 2024

4/10 Poor

Jarrod

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Good location,but guest room maintenence is poor with a bathroom sink with barely enough water pressure to dribble out and there are so few elevators that I waited for 20 minutes with my luggage and watched an elevator come and go every few minutes stuffed like d sardine can and gave up after 20 minutes and hauled my luggage down 8 flights of stairs.
Stayed 1 night in Apr 2024

10/10 Excellent

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very kind and room spotless
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer, Toronto

Stayed 1 night in Apr 2024

8/10 Good

denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok that the best holiday inn. Needs renovation and upgrade.. i love the bar and lots of places u could walk to
Stayed 5 nights in Jan 2024

6/10 Okay

Shahnaz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst holiday inn I’ve stayed in,the staff was igroant,shower wasn’t clean and would not recommend staying there it’s awful.
Stayed 1 night in Apr 2024

10/10 Excellent

mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing !
Stayed 5 nights in Mar 2024

8/10 Good

IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this hotel was in an area near all the attractions and public transport. I did not like that the hotel doesn't take debit cards, cash, or prepaid cards and instead only takes certain major credit cards.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean & updated. Close to public transit.
Stayed 2 nights in Apr 2024

6/10 Okay

ZAKHOUR, northampton

Travelled with group
It was central
Stayed 5 nights in Apr 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The room was clean comfortable and quiet.
Stayed 1 night in Apr 2024

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Terrilynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Rui

Travelled with family and small children
Holiday inn’s underground parking is a real pain. Not only I have to validate it everyday, half of the time after I validated is not working. Buzzer by the gate is not working. We have also been given wrong info. One of the front desk attendant said that we could use the same ticket to get out for the duration of our stay which is 5 days, that couldn’t be more wrong. Wasted a lot of our time.
Stayed 5 nights in Apr 2024

8/10 Good

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was older but was quiet, update, showers were on the cooler side.
Stayed 1 night in Mar 2024

8/10 Good

Mir Habib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Hiroshi

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Lindsay

Stayed 2 nights in Apr 2024

10/10 Excellent

Ray-Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 2 nights in Apr 2024

8/10 Good

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy at night, constant beeping noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was located in a great location, close to transit and walking distance to Eaton Center and Yorkville.
Stayed 5 nights in Mar 2024

6/10 Okay

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service
Good location. Friendly staff, good buffet breakfast. But room was too small for two double beds bathroom too small, elevators not working - took too long.
Stayed 2 nights in Mar 2024

8/10 Good

Renee

Stayed 1 night in Apr 2024

8/10 Good

Percival

Travelled with partner
Friendly staff. Clean hotel. Close to subway (TTC) and other public transportations. Minutes away from great attractions around downtown Toronto. BUT the only issue during our stay was the fire alarm went off at around 1:30am. They announced that they’re investigating the incident on the 14th floor and will update us when they know what’s going on. Almost all of the people in the hotel went down using the stairs and hung around the lobby. When the firefighters cleared the situation they just announced it once that it’s been cleared so a lot of us that did not hear the announcement hung around the lobby longer. And there were no apologies from the staff acknowledging and addressing the situation. I know it’s not their fault and it was the person who was smoking in their room on the 14th floors fault but an apology goes along way rather than not. Other than that, the hotel was good, clean and (most of the) staff were friendly.
Stayed 4 nights in Mar 2024

4/10 Poor

Abel

Disliked: Staff & service, amenities
Stayed 3 nights in Mar 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location—many restaurants and shops nearby and within walking distance of all the major Toronto sightseeing destinations. However, there are some concerns about the safety procedures at this property. On the second night of our stay, the fire alarm went off at 4 am, accompanied by a loudspeaker announcement. The alarms were only in the hallways and were challenging to hear from the rooms, and the loudspeaker was unintelligible. When we walked out of our room, we noticed that the fire doors had closed in the hallways. The announcement stated that there was a concern on the 11th floor and that it was being investigated, with no clear instructions on what to do. Since we were on the 19th floor, we took the stairs to the lobby just in case. Then, 30 minutes later, there was an announcement that the fire department had investigated it and everything was ok. The front desk staff were not very clear about communicating what had happened. One stated that a guest had been taking a hot shower, left it on, and set off the alarm. Another stated that a guest was smoking in their room and set off their alarm. We were uneasy about returning to our rooms because the situation was poorly managed. This should be improved in future scenarios so that guests have a better sense of their safety and what to do in emergencies.
Stayed 3 nights in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Himabindu

Business traveller
Liked: convenient location. Disliked: No room service. One must physically go to the restaurant to pick up food. I was given a room above which construction was going on so it was very noisy during the day. I had to change my room.
Stayed 5 nights in Mar 2024

6/10 Okay

Ashokkumar

Liked: Cleanliness, staff & service
Room is tiny.
Stayed 1 night in Mar 2024

8/10 Good

Hien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, fair price, amazing location surrounded by shops and restaurants. Only downside was the room temperature always hovering around 75F and we couldn't change it.
Stayed 5 nights in Mar 2024