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Reviews of Holiday Inn Express & Suites Vaughan-Southwest

2.5 out of 5
Holiday Inn Express & Suites Vaughan-Southwest
6100 Highway 7, Vaughan, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 437 out of 800 reviews" "
Rating 8 - Good. 252 out of 800 reviews" "
Rating 6 - Okay. 65 out of 800 reviews" "
Rating 4 - Poor. 28 out of 800 reviews" "
Rating 2 - Terrible. 18 out of 800 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Daisy Loretta

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark GSM on Apr 5, 2024
Hi Daisy, thank you for choosing to stay with us and completing a review. Have a great day and safe travels.

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and comfortable rooms. Close to the Keg and shopping. Clean and convenient. Easy parking.
Stayed 1 night in Mar 2024
Response from Mark GSM on Apr 2, 2024
Hi Tammy, thank you for choosing to stay with us and completing a review. Have a fantastic day and safe travels.

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Shower very dangerous and slippery. Breakfast is awful. Awful as in disgusting. We had to go to a restaurant to make up for the food you had. Would never return.
Stayed 3 nights in Mar 2024
Response from Mark GSM on Apr 2, 2024
Hi David, thank you for providing your feedback regarding your stay. We have shared this with our staff and management team.

10/10 Excellent

Antonietta

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and conveniently situated for our needs. Will book there again for our next visit.
Stayed 3 nights in Mar 2024
Response from Mark GSM on Mar 26, 2024
Hi Antonietta, thank you for choosing to stay with us. We appreciate you taking the time to complete a review and we look forward to seeing you again. Have a fantastic day and safe travels.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean room, very welcoming staff and loved the complimentary breakfast. Will definitely be staying again!
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 26, 2024
Hi Tammy, thank you for your business and competing a review. Have a great day and safe travels.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet and swim facilities were fabulous
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 25, 2024
Hi Donna, thank you for staying with us. Have a great day.

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice. Check-in staff were super friendly. Breakfast staff were helpful.
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 25, 2024
Hi Stuart, we appreciate you taking the time to complete a review. Have a fantastic day.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to find and clean and safe
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 25, 2024
Hi Karen, thank you for your business and completing a review. Have a fantastic day.

10/10 Excellent

Tricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Easy check in. Great pool and hot tub. Modern
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 25, 2024
Hi Tricia, thank you for choosing to stay with us and completing a review. Have a great day and safe travels.

8/10 Good

Kristin EM

Stayed 1 night in Mar 2024
Response from Mark GSM on Apr 10, 2024
Hi Kristin, thank you for staying with us and taking the time to complete a review. Have a great day and safe travels.

10/10 Excellent

Dean

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very clean facility. Nice Staff. Clean pool. Nice breakfast buffet.
Stayed 2 nights in Mar 2024
Response from Mark GSM on Mar 21, 2024
Hi Dean, thank you for completing a review and choosing our hotel. Have a fantastic day.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Mark GSM on Mar 19, 2024
Hi Chris, thank you for staying with us and completing a review. Have a great day and safe travels.

8/10 Good

Jordan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at front desk were great, breakfast was really good and breakfast staff were nice and helpful, felt like late night security was following us around at night in the parking lot
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 18, 2024
Hi Jordan, thank you for staying with us, We appreciate you taking the time to compete a review. Have a great day and safe travels.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean tidy room with excellent staff and a nice complementary breakfast
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 15, 2024
Hi Maureen, Thank you for choosing to stay with us and completing a review. Have a great day and safe travels.

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 15, 2024
Hi Leonard, Thank you for taking the time to complete a review. Have a fantastic day.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location lots of food options around and very comfortable bed
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 12, 2024
Hi Andrew, thank you for your business and completing a review. Have a great day and safe travels.

10/10 Excellent

Amelie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 15, 2024
Hi Amelie, thank you for staying with us. Have a great day and safe travels.

6/10 Okay

Yosry

Travelled with family
Liked: Staff & service, amenities
The room smelled very bad like dirty socks. It was a nice place but the rooms need better cleaning.
Stayed 2 nights in Mar 2024
Response from Mark GSM on Mar 11, 2024
Hi Yosry, thank you for providing your feedback. This has been shared with our staff and management team. We apologize for any inconvenience.

6/10 Okay

Daisy Loretta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They should keep dogs on one floor. We were on 5th floor and could smell dog poop in room. Yuk.
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 11, 2024
Hi Daisy, thank you for sharing your feedback this has been shared with our staff and management team. We apologize for any inconvenience.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 11, 2024
Hi Tom, Thank you for stating with us and taking the time to complete a review.

10/10 Excellent

Gavrila, Thornhill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from 427. New hotel clean room modern bathroom. Swimming pool with a jacuzzi and nice gym
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 11, 2024
Hi Gavrilla, thank you for taking the time to complete a review and staying with us. Have a fantastic day and safe travels.

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and staff were very welcoming Lots of great breakfast options
Stayed 1 night in Mar 2024
Response from Mark GSM on Mar 5, 2024
Hi Brianna, thank you for staying with us and completing a review. Have a great day and safe travels.

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like that there’s dining nearby and it has pool and free breakfast.
Stayed 1 night in Feb 2024
Response from Mark GSM on Mar 1, 2024
Hi Kim, thank you for staying with us and completing a review. Have a great day.

10/10 Excellent

Frankj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark GSM on Mar 1, 2024
Hi Frank, thank you for your business and taking the time for the review.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
We had fun in the pool.
Stayed 1 night in Feb 2024
Response from Mark GSM on Mar 1, 2024
Hi Ken, thank you for choosing us. We are happy to hear that you enjoyed the pool.

10/10 Excellent

Rachael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Feb 2024
Response from Mark GSM on Mar 1, 2024
Hi Rachael, thank you for taking the time to complete a review. Have a great day.

10/10 Excellent

Laura

Stayed 3 nights in Feb 2024
Response from Mark GSM on Mar 21, 2024
Hi Laura, thank you for your business and completing a review. Have a great day.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff are so helpful. Nice to see such pleasant people. Breakfast area is spotless.
Stayed 1 night in Jan 2024
Response from Mark GSM on Mar 1, 2024
Hi Gina, thank you for choosing us. Have a fantastic day.

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Mark GSM on Jan 29, 2024
Hi Andrew, thank you for your business and completing a review. Have a great day and safe travels.

2/10 Terrible

Seana

Stayed 3 nights in Jan 2024
Response from Mark GSM on Jan 29, 2024
Hi Seana, Thank you for staying with us.

10/10 Excellent

Tj

Stayed 1 night in Dec 2023
Response from Mark GSM on Mar 1, 2024
Hi TJ, thank you for staying with us.

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Mark GSM on Jan 29, 2024
Hi Maria, thank you for taking the time to complete a review. Have a fantastic day.

6/10 Okay

Domenico

Stayed 2 nights in Dec 2023
Response from Mark GSM on Jan 29, 2024
Hi Domenico, Thank you for staying with us.

2/10 Terrible

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very loud people in side rooms
Stayed 1 night in Dec 2023
Response from Mark GSM on Jan 29, 2024
Hi Dennis, We are sorry to hear this. We apologize for the inconvenience. Have a great day.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Stayed 1 night in Dec 2023
Response from Mark GSM on Dec 28, 2023
Hi Mark, thank you for staying with us and completing a review. Happy Holidays and safe travels.

2/10 Terrible

Kimcheng

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mark GSM on Dec 25, 2023
Hi Kimcheng, thank you for sharing your feedback. We wish you all the best during the holidays and safe travels.

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark GSM on Jan 29, 2024
Hi Maria, Thank you for your business. Have a great day.

10/10 Excellent

JASMINE, TORONTO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so modern and clean. The beds were so comfortable, I slept so well!
Stayed 1 night in Dec 2023
Response from Mark GSM on Dec 25, 2023
Hi Jasmine, thank you for choosing to stay with us. We appreciate you taking the time to complete a review. Have a great day and safe travels.

10/10 Excellent

James, Rexdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resturant s around the area
Stayed 1 night in Dec 2023
Response from Mark GSM on Dec 25, 2023
Hi James, thank you for taking the time to complete a review and stay with us. Happy and safe travels.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked here because of the positive reviews , glad we did! The bed was comfortable, nice staff and very clean! Breakfast was good too!
Stayed 1 night in Dec 2023
Response from Mark GSM on Dec 25, 2023
Hi Christine, thank you for choosing to stay with us and completing a review. Have a great day and safe travels.

10/10 Excellent

Lea Rachel Lim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark GSM on Dec 25, 2023
Thank you for staying with us. Have a great day and safe travels.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Great welcome and exit from guest services. Great service from the man and lady who organized breakfast. He came to our table to collect dishes and he even said goodbye. Great breakfast items. We were very pleased.
Stayed 1 night in Nov 2023
Response from Mark GSM on Nov 27, 2023
Hi Kevin, thank you for choosing to stay with us and completing a review. Have a great day and safe travels.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Check in person was very nice. Cheerful and helpful.
Stayed 1 night in Nov 2023
Response from Mark GSM on Nov 28, 2023
Hi Christina, Thank you for choosing to stay with us and completing a review. Have a fantastic day and safe travels.

10/10 Excellent

stephanie

Nice hotel with nice amenities and friendly staff. They have a breakfast to go option which was enjoyable and convenient.
Stayed 5 nights in Nov 2023
Response from Mark GSM on Nov 27, 2023
Hi Stephanie, it was a pleasure having you stay with us. Have a fantastic day and safe travels.

10/10 Excellent

Simeon

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Nov 2023
Response from Mark GSM on Nov 23, 2023
Hi Simeon, thank you for staying with us.

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and comfortable
Stayed 1 night in Nov 2023
Response from Mark GSM on Nov 23, 2023
Hi Shawna, It was a pleasure having you stay with us. Have a great day.

10/10 Excellent

Jane

Liked: Staff & service, property conditions & facilities
I was a late check in so they had security at the door - staff at desk were quite friendly and helpful and processed me very quickly. Room was spacious and clean.
Stayed 1 night in Nov 2023
Response from Mark GSM on Nov 23, 2023
Hi Jane, thank you for choosing to stay with us and taking the time to complete a review. Have a fantastic day and safe travels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mark GSM on Nov 1, 2023
Hi David, Thank you for your business. Have a great day.

10/10 Excellent

hesham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mark GSM on Nov 1, 2023
Hi Hesham, thank you staying with us and taking the time to complete a review. Have a grea day.

10/10 Excellent

Kiana

Stayed 1 night in Oct 2023
Response from Mark GSM on Nov 23, 2023
Hi Kiana, thank you for taking the time out of your busy day to complete a review. Safe travels.