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Reviews of Holiday Inn Express & Suites Toronto Airport West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Toronto Airport West, an IHG Hotel
5599 Ambler Dr, Mississauga, ON

Reviews

7.6

Good

Rating 10 - Excellent. 653 out of 1702 reviews" "
Rating 8 - Good. 458 out of 1702 reviews" "
Rating 6 - Okay. 273 out of 1702 reviews" "
Rating 4 - Poor. 169 out of 1702 reviews" "
Rating 2 - Terrible. 149 out of 1702 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was affable. The rooms were immaculate. The breakfast was amazing and I truly enjoyed going to the gym.
Stayed 3 nights in Apr 2024
Response from Preet on Apr 24, 2024
Hi Allan,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

2/10 Terrible

Joe

Business traveller
Disliked: Cleanliness, staff & service
Desk staff is not accomodating.
Stayed 1 night in Apr 2024
Response from Preet on Apr 24, 2024
Dear Joe,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Preet on Apr 24, 2024
Hi Ana,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast - went for 630am and food was cold
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Dear Sarah,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport.
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Hi Donna,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Nuran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Use this hotel all the time.
Stayed 3 nights in Apr 2024
Response from Preet on Apr 23, 2024
Hi Nuran,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected.
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Hi Dave,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Shomari

Liked: Cleanliness, staff & service
Has an inside pool
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Hi Shomari,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Saeid

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Preet on Apr 23, 2024
Dear Saeid,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

Milly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Dear Milly,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

jeffrey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to business I deal with
Stayed 2 nights in Apr 2024
Response from Preet on Apr 20, 2024
Hi Jeffrey,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 20, 2024
Dear Thomas,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Safa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Preet on Apr 19, 2024
Hi Safa,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Kirk

Travelled with family
Liked: Amenities
Bit confusing for airport shuttle and room had some damage but overall good place to stay if going to airport
Stayed 1 night in Apr 2024

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 17, 2024
Hi Rahul,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing
Stayed 2 nights in Apr 2024
Response from Preet on Apr 17, 2024
Hi Steve,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Nuran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always use this hotel,conveniently located and safe , the plus is airport shuttle service.
Stayed 1 night in Apr 2024
Response from Preet on Apr 17, 2024
Hi Nuran,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Daren

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fast check in, clean, and the hotel is fine, generally speaking. Make sure your room has everything you need, and you should be fine. Waited for staff to send a towel up while my wife was in the shower ... waited for 10 minutes, and then after two phone calls ... only to have to go down and get it myself after being told twice it was on the way.
Stayed 1 night in Apr 2024
Response from Preet on Apr 14, 2024
Hi Daren,I hope this email finds you well. I am writing to sincerely apologize for any inconvenience you may have experienced during your recent stay at our hotel. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced.Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

Kelsey

Business traveller
Liked: Staff & service
Near an airport and an older hotel. Priced accordingly
Stayed 4 nights in Apr 2024
Response from Preet on Apr 13, 2024
Hi Kelsey,I hope this email finds you well. I am writing to sincerely apologize for any inconvenience you may have experienced during your recent stay at our hotel. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced.Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 13, 2024
Dear Cameron,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards,Preetaman Singh

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 13, 2024
Dear Josephine,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards,Preetaman Singh

10/10 Excellent

Raquel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet
Stayed 2 nights in Apr 2024
Response from Preet on Apr 10, 2024
Hi Raquel,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Parth

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Aug 2023
Response from Preet on Apr 8, 2024
Hi Parth,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Verified traveller

Stayed 1 night in Apr 2024
Response from Preet on Apr 10, 2024
Hi Toan,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

4/10 Poor

Doug

Business traveller
Disliked: Amenities
No business accommodations. Printer not functioning. Unable to print confidential documents.
Stayed 1 night in Apr 2024
Response from Preet on Apr 8, 2024
Dear Doug,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future.Best regards, Preetaman Singh

8/10 Good

Candace

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Check in was quick with no issues.
Stayed 1 night in Apr 2024
Response from Preet on Apr 4, 2024
Hi Michael,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Bailly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Preet on Apr 3, 2024
Hi Bailly,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Preet on Apr 3, 2024
Hi Michael,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Leah

Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Hi Leah,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Thomas

Liked: Staff & service
When arriving at the airport you must call for a shuttle. This is not communicated at time of booking but certainly should be. Remember to pack your blow dryer since they aren’t in the room. Other than those couple of things our stay was fine.
Stayed 1 night in Mar 2024
Response from Preet on Apr 3, 2024
Dear Thomas,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Bryan

Stayed 2 nights in Mar 2024
Response from Preet on Apr 14, 2024
Dear Bryan,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards,Preetaman Singh

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good breakfast and good customer service
Stayed 1 night in Mar 2024
Response from Preet on Mar 27, 2024
Hi Michelle,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Diana

Travelled with family
Liked: Amenities, property conditions & facilities
Property itself seemed to be newer. Any assistance request take very long and the staff do not seem to be happy to help.
Stayed 1 night in Mar 2024
Response from Preet on Mar 14, 2024
Hi Diana,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future.Best regards,Preetaman Singh

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Preet on Mar 12, 2024
Hi Lisa,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

gai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and clean
Stayed 2 nights in Mar 2024
Response from Preet on Mar 12, 2024
Hi Gai,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Sevda

Stayed 1 night in Mar 2024
Response from Preet on Apr 4, 2024
Hi Sevda,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Mirella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and easy parking
Stayed 1 night in Mar 2024
Response from Preet on Mar 7, 2024
Hi Mirella,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Barbara, Hickory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel shuttle service driver was extremely helpful and even gave us a ride to the restaurant near where we were staying the first night. The front desk staff was courteous and helpful and remembered our room number when we bought snacks from their store. The breakfast was delicious and plentiful.
Stayed 2 nights in Mar 2024
Response from Preet on Mar 6, 2024
Hi Barbara,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Nicholas

Clean and convenient
Stayed 1 night in Feb 2024
Response from Preet on Mar 3, 2024
Hi Nicholas,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Masinde

Liked: Cleanliness, staff & service
Comfort
Stayed 1 night in Mar 2024
Response from Preet on Mar 2, 2024
Hi Masinde,Thank you for the rating. Best regards, Preetaman Singh

2/10 Terrible

Luisa

Stayed 1 night in Feb 2024
Response from Preet on Mar 20, 2024
Dear Luisa,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

8/10 Good

Lauretta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good price, free parking and breakfast , close to airport
Stayed 1 night in Feb 2024
Response from Preet on Feb 29, 2024
Hi Lauretta,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

4/10 Poor

Val

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Preet on Feb 29, 2024
Dear Val, I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future.Best regards,Preetaman Singh

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful
Stayed 1 night in Feb 2024
Response from Preet on Feb 28, 2024
Hi Thomas,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Domenico, Ottawa

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from preet on Feb 28, 2024
Dear Domenico,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future.Best regards, Preetaman Singh

10/10 Excellent

Philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Feb 2024
Response from Preet on Feb 19, 2024
Hi Phillip,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

4/10 Poor

Ramandeep

Travelled with partner
.
Response from Preet on Feb 19, 2024
Hi Ramandeep,Dear Stephen, I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future.Best regards,Preetaman Singh

10/10 Excellent

Rolf, Toronto

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Preet on Feb 17, 2024
Hi Rolf,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

peter

We came in late and left early, so not sure about the area around the building. The shuttle driver was very helpful and it was convenient to be able to reach him directly by telephone. The checking was swift and the gentleman helpful. The room was small but well organized. Only complaint was the shower floor was dirty.
Stayed 1 night in Feb 2024
Response from Preet on Feb 15, 2024
Hi Peter,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future.Best regards,Preetaman Singh