Lobby

Reviews of Hilton Garden Inn Toronto-Vaughan

3 out of 5
Hilton Garden Inn Toronto-Vaughan
3201 Highway 7, Vaughan, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 500 out of 1156 reviews" "
Rating 8 - Good. 342 out of 1156 reviews" "
Rating 6 - Okay. 153 out of 1156 reviews" "
Rating 4 - Poor. 87 out of 1156 reviews" "
Rating 2 - Terrible. 74 out of 1156 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is my second time, giving this hotel, an opportunity, two years ago around the same time that I’ve stayed, both times the slide has been shut down. Given that it’s March break, and we were bringing children for a staycation that was very disappointing. Also the fact that one of two elevators was broken down for the whole two days was also extremely irritating because it’s a busy time and we were all having to wait and load up with our stuff on that elevator that was working. The pillows are atrocious. I piled up on top, and they were still like a piece of paper. Temperature control was out of control in the room. There was never a comfortable setting. It would be extremely hot to show cold shut off turn on abruptly no matter what we did and everyone woke up with dry mouth … really disappointing that a Hilton hotel could be lower standard than going to a motel which I feel would’ve been a better accommodation for our stay. The only saving grace was the staff was phenomenal extremely friendly, understanding, and helpful. Really want to thank the staff from the front desk to the buffet in in the morning and everyone in between was extremely friendly kind and the only reason we could remember positive from our stay .
Stayed 1 night in Mar 2024
Response from HGI TEAM on Mar 19, 2024
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Your Hilton Garden Inn Vaughan Staff on Mar 18, 2024
Thank you for choosing Hilton Garden Inn Toronto, Vaughan.We are truly happy you enjoyed your stay and look forward to having you back in the near future. Thank you for the feedback about your recent stay.

8/10 Good

Tammy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI TEAM on Mar 9, 2024
Thank you for taking a moment to share your experience. We are delighted to hear you found the Hilton Garden Inn Toronto Vaughan to your liking. We look forward to welcoming you back to our hotel in the future when traveling to the Toronto/Vaughan area.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from HGI TEAM on Mar 9, 2024
Thank you for taking a moment to share your experience. We are delighted to hear you found the Hilton Garden Inn Toronto Vaughan to your liking. We look forward to welcoming you back to our hotel in the future when traveling to the Toronto/Vaughan area.

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice and relaxing stay
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Toronto/Vaughan Team on Feb 22, 2024
Thank you for taking a moment to share your experience. We are delighted to hear you found the Hilton Garden Inn Toronto Vaughan to your liking. We look forward to welcoming you back to our hotel in the future when traveling to the Toronto/Vaughan area.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here due to the great location. We walked to the subway across the street to head downtown.
Stayed 1 night in Jan 2024
Response from HGI TEAM on Jan 29, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

6/10 Okay

BUDDY

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from HGI TEAM on Jan 29, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of access for parking and to TTC (subway)
Stayed 2 nights in Dec 2023
Response from HGI TEAM on Jan 10, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

10/10 Excellent

Jamillah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hilton Garden Inn Toronto/Vaughan Team on Feb 15, 2024
Thank you for taking a moment to share your experience. We are delighted to hear you found the Hilton Garden Inn Toronto Vaughan to your liking. We look forward to welcoming you back to our hotel in the future when traveling to the Toronto/Vaughan area.

8/10 Good

Lida

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

8/10 Good

Terrence Cletus, St Albans

Liked: Cleanliness, amenities, property conditions & facilities
Subway
Stayed 2 nights in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

4/10 Poor

Danielle

Stayed 1 night in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

10/10 Excellent

leomen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, room was clean and comfortable, front desk service was great and helpful.
Stayed 2 nights in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

10/10 Excellent

GUSTAVO

Stayed 1 night in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

6/10 Okay

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place just wish the slide was open
Our stay was perfect other then the slide for the pool was closed down .. which is why we went , but that’s okay , then we couldn’t connect to the wifi at all over the 3 days they said their having troubles with it . As for the slide it did say it was under construction when I booked months ago . We assumed it would be fixed months later
Stayed 2 nights in Dec 2023
Response from HGI TEAM on Jan 3, 2024
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn was a great place for our family reunion the second week in December. The restaurant had good family food, the pool and gym were handy for adults and kids, and the lobby was nicely decorated for Xmas. The staff were friendly and efficient and made our stay really relaxing. The location was close to everywhere we were going, but the traffic outside on the freeway was quite noisy for the rooms facing that way. The only fault with the hotel inside was the furniture needed replacing in the lobby and restaurant as it was worn and shabby looking. Otherwise a nice family stay.
Stayed 5 nights in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Hilton Garden Inn is a 3 star hotel in Vaughn on a very busy Hwy 7. The staff were extremely nice and helpful at the front desk, and at the restaurant, especially John. The warm indoor pool and gym with its and machines were great to use as we had a big group. We used the lobby a lot as a meeting place as well and it was decorated for Christmas and had a nice gas fire. The furniture was a bit shabby and could use a good shampooing or upgrade. the beds were comfy and the fridge, microwave and Keurig machine in each room were great. The food was also very good and reasonable at the restaurant with a kids menu, and we ate there often. The traffic was a bit noisy at the front side of the hotel but we got used to it. The location was convenient for our family reunion events. Rooms were nice and spacious and were cleaned as often as you wished. All in all a good stay.
Stayed 2 nights in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

6/10 Okay

Dean

Stayed 1 night in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

2/10 Terrible

Miguel, Brampton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from HGI Team on Dec 5, 2023
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future.

10/10 Excellent

Antonio

Stayed 2 nights in Dec 2023
Response from HGI TEAM on Jan 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

2/10 Terrible

Mike

Disliked: Staff & service, property conditions & facilities
Fire alarm was doing some funny stuff at 1am. Not happy about that. Walls seem paper thin too.
Stayed 1 night in Dec 2023
Response from HGI Team on Dec 5, 2023
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future.

10/10 Excellent

laith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 2 nights in Nov 2023
Response from HGI Team on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

8/10 Good

KATE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from HGI Team on Nov 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from HGI on Nov 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 Poor

Hayley

Stayed 1 night in Nov 2023
Response from HGI TEAM on Nov 11, 2023
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future

10/10 Excellent

Mudit

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 3 nights in Oct 2023
Response from HGI TEAM on Nov 2, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

2/10 Terrible

Ahmad

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was horrible
Stayed 2 nights in Oct 2023
Response from HGI TEAM on Oct 31, 2023
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future.

10/10 Excellent

Humaira

Travelled with family
Nice
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Toronto/Vaughan Team on Oct 29, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Josee

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were very saddened by a television that didn’t work properly. The background sound overpowered the actors speaking so you couldn’t hear the words being spoken. And the television was so small. The mattresses were hard and need replacing and pillows are so thin we needed to request extras. There is no in room services for food or drink options and there weren’t even water bottles provided in the room to use the coffee machine as there was no breakfast option unless you paid. For the amount we paid for the room, I would expect some sort of complimentary breakfast.
Stayed 2 nights in Oct 2023
Response from HGI TEAM on Oct 31, 2023
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future.

10/10 Excellent

Louise

Stayed 1 night in Oct 2023
Response from HGI Team on Nov 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Clean enough for two nights. Rooms were stuffy and smelled like food, people in hallways were loud late at night, pillows were as thin as paper, not comfortable at all.
Stayed 2 nights in Oct 2023
Response from HGI TEAM on Oct 31, 2023
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future.

4/10 Poor

Alauddin

Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Toronto/Vaughan Team on Oct 29, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We hope you will consider staying with us again in the future.

8/10 Good

steve

Liked: Cleanliness, staff & service, amenities
The staff were great, everything worked but the actual furniture and interior were very beat up.
Stayed 5 nights in Oct 2023
Response from HGI TEAM on Oct 25, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

8/10 Good

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its clean and convenient place. Only i can hear the footsteps even it’s midnight. Overall i love the room and place.
Stayed 1 night in Oct 2023
Response from HGI TEAM on Oct 24, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our time there
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 Okay

Tarek

Business traveller
Disliked: Cleanliness
Lack of attention to hygiene
There is some women's hair on the bed and bathroom.
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 21, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future

6/10 Okay

ELIZABETH

It looked worn
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 18, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

8/10 Good

Rosa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 18, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 18, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Donald, Willoughby Hills

Stayed 2 nights in Sep 2023
Response from HGI TEAM on Nov 2, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

2/10 Terrible

Marla

Disliked: Cleanliness
Very dissatisfied
When we arrived, we were disappointed that we didn’t get the room we had signed up for, which was a king bed room. When we went into the bathroom, there was safety pins on the sink, which obviously meant the bathroom had never been cleaned. There were several drawers open in the main areas of the room. We had to switch to another room since this room had not been cleaned!We were also surprised that there was no complementary breakfast in the morning. We have never stayed at a hotel that didn’t offer a complementary breakfast! Very disappointed in our stay!
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Toronto/Vaughan Team on Oct 14, 2023
We sincerely apologize for the room allocation discrepancy that led to your initial disappointment, and we regret the inconvenience caused by the oversight in the cleanliness of the bathroom. Such oversights are certainly not reflective of our usual standards, and we assure you that we are taking immediate steps to prevent similar occurrences in the future. Your feedback is crucial in helping us uphold our high standards of cleanliness and service.Regarding the complementary breakfast, we understand your disappointment, and we apologize for any confusion or inconvenience caused. While we strive to provide exceptional value for our guests, we regret any misunderstanding that may have arisen in this regard.We deeply value your patronage and your feedback. Please know that your comments have been shared with our team to ensure that we enhance our service and quality standards.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exterior was not kept clean
Stayed 2 nights in Oct 2023

2/10 Terrible

Brian

Stayed 4 nights in Oct 2023
Response from HGI TEAM on Oct 31, 2023
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future.

8/10 Good

Randy

Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Toronto/Vaughan Team on Oct 29, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Poor Reaction Time
I came back from a 16 hour work day to find water had covered the floor (leak from upstairs) and no one at the front desk seemed to care. I ended up leaving and booking another hotel after over an hour of waiting for someone to clean up. The folks at the front desk did not even write down my compliant and had to follow up days later to re explain what happened. Thankfully that manager was understanding.
Stayed 4 nights in Sep 2023
Response from HGI Team on Oct 8, 2023
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future.

10/10 Excellent

Sable

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with helpful staff.
Stayed 2 nights in Sep 2023
Response from HGI TEAM on Oct 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 Poor

chantalle

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The prive of this room we truly expected luckury. The pool area is extremely dirty the water was not clean, the floors were u kept and outdated tile. Our room had wholes in the walls from old fixtures, bathroom had no fan so small mold spots on ceilings area above smoke detector was black. We way over payed for the quality of the pool and room. Would not recomnd unless the price was matching the quality. The service staff were good no complaints there but work needs to be done on rooms.
Stayed 2 nights in Sep 2023
Response from HGI TEAM on Oct 31, 2023
We apologize for the disappointing experience during your stay at Hilton Garden Inn Toronto Vaughan. Your feedback is essential to us, and we're taking immediate steps to address your concerns. Thank you for your feedback. We hope to regain your trust in the future.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in the last month. I love how accessible this property is - right off the highway, walking distance to subway and so many food / shopping outlets nearby. The staff are always super friendly and go above and beyond to help. Free parking is an awesome perk too!
Stayed 1 night in Sep 2023
Response from HGI Team on Oct 4, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Toronto/Vaughan to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.