Exterior

Reviews of Hilton Garden Inn Toronto Downtown

3.5 out of 5
Hilton Garden Inn Toronto Downtown
92 Peter Street, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 431 out of 1000 reviews" "
Rating 8 - Good. 412 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Natasha Anne

Stayed 1 night in Aug 2020

4/10 Poor

David, Toronto

Business traveller
Disliked: Staff & service
The receptionist was extremely rude and dismissive to my disappointment with the lack of access to contact the hotel prior to my arrival and lack of parking.
Stayed 1 night in Oct 2020

10/10 Excellent

Meg, Ottawa, Ontario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly clean, and the friendliest staff ever!
Stayed 3 nights in Oct 2020
Response from KL on Oct 21, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. Look forward to having the opprtunity to welcome you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from KL on Oct 16, 2020
Thank you for taking time to provide us with your feedback. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from KL on Oct 16, 2020
Thank you for taking time to provide us with your feedback. We look forward to welcoming you back soon

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from KL on Oct 6, 2020
Thank you for taking time to provide us with your feedback. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from KL on Oct 6, 2020
Thank you for taking time to provide us with your feedback. We are happy to hear that you have enjoyed your stay. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Gary, Toronto

Liked: Cleanliness, staff & service
The hotel is a great area for shopping and restaurants.
Stayed 1 night in Sep 2020
Response from KL on Oct 6, 2020
Thank you for taking time to provide us with your feedback. We are happy to hear that you enjoyed the location of our hotel. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was great. Easy check in. Only downfall was parking closed by 11pm, but public parking literally across the road so wasn’t an issue!
Stayed 1 night in Sep 2020
Response from KL on Oct 6, 2020
Thank you for taking time to provide us with your feedback. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Fast check in and check out. They helped us all the time, they recommended us places to go eat. Service was AMAIZING!
Stayed 1 night in Sep 2020
Response from KL on Oct 6, 2020
Thank you for taking time to provide us with your feedback. We happy to hear that the service provided by our team made your stay enjoyable. We hope to have the opportunity to welcome you back soon.

8/10 Good

Janice, Toronto, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the room and the service. What I did not like was the TV reception; it took maybe almost four times to get a channel;. Reception was very slow to connect.
Stayed 2 nights in Sep 2020
Response from KL on Sep 22, 2020
Thank you for taking time to provide us your feedback. We hope to have the opportunity to welcome you back soon.

6/10 Okay

qingshan

Liked: Cleanliness
Stayed 2 nights in Sep 2020
Response from KL on Sep 22, 2020
Thank you for taking time to provide us your feedback. We hope to have the opportunity to welcome you back soon.

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide us your feedback. Please do let us know how we can improve your guest experience for you next visit. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had 1 small hiccup at the hotel but was fixed right away and the fridge was replaced and everyone was super friendly and was clean and we will be re-booking in the new year and will stay longer then 2 days
Stayed 2 nights in Sep 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide us your feedback. We are glad that we were able to correct the hiccup in your stay to make it enjoyable. We look forward to welcoming you back soon.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stay was close to venue for a wedding but smelled awful inside the room. A mixture of food and smoke most likely from the visitors before us. Not a refreshing smell when you walk in. Very dim lights as well.
Stayed 1 night in Sep 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide us your feedback. We are sorry to hear that your room was not up to our usual standard. In the future , please do reach out to the Front Desk when you are not happy with your accommodation and we will do our utmost to resolve the issue.

10/10 Excellent

Fannie, Montréal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mon copain et moi avons adoré notre expérience au Hilton Garden Inn. Non seulement l'emplacement est idéal, mais il y a de nombreuses options de stationnement ( utilisation facile des vélos "Bike Share Toronto" pour se promener un peu partout sans aucune difficulté!). Le personnel de l'hôtel s'est montré très accueillant et soucieux de répondre à nos besoins. La chambre que nous avions était au 14e étage: elle était propre, lumineuse et offrait une belle vue sur le ville côté ouest (magnifique coucher de soleil!). Le lit était très confortable et grand (un vrai lit King). L'étage était calme et la chambre bien isolée tant des bruits du couloir de l'hôtel que de l'extérieur de la ville. Aussi, les mesures sanitaires étaient bien respectées et nous étions confortables partout dans nos déplacements tant dans l'hôtel qu'en dehors. Nous retournerons avec joie dans cet hôtel lors d'un prochain séjour :)
Stayed 2 nights in Sep 2020
Response from KL on Sep 9, 2020
Thank you for taking the time to provide your feedback. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back.

10/10 Excellent

Erixa, Toronto, ON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location, friendly staff, clean rooms!
Stayed 1 night in Sep 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay.
Amazing stay. Very very clean and great service. Would definitely stay here again and recommend to family and friends.
Stayed 2 nights in Sep 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Leanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Jennifer J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean hotel and friendly concierge
Stayed 2 nights in Aug 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris Hilton Knows Comfort and Convenience!
Perfect location. Majority of sites, walking distance. Comfy suite. Very good service.
Stayed 1 night in Sep 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide us your feedback. We look forward to welcoming you back soon.

8/10 Good

Honey, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Asked for a higher floor- ended up with a view of the side of another building. Overall was clean although our floor smelled odd. No room service at 10pm had to go down. Overall clean and good if just you looking for a place to crash.
Stayed 1 night in Aug 2020
Response from KL on Sep 3, 2020
Thank you for taking time to provide us your feedback. As we are surrounded by condos, there is not much of a view. Unfortunately at this time, due to Covid-19, our Food & Beverage facilities are unavailable but we do have our pantry available 24hrs.

10/10 Excellent

JingWang, Kingston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am satisfied with the hotel.It is convenient to my destination.
Stayed 1 night in Aug 2020
Response from KL on Sep 3, 2020
Thank you for taking time to provide us your feedback. We look forward to welcoming you back soon,

8/10 Good

Namjou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide us your feedback. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

8/10 Good

Boom, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay for us. It's comfortable. We might comeback for future event.
Stayed 1 night in Aug 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide us your feedback. Please let us know how we can make your guest experience better for your next visit. We look forward to welcoming you back soon.

10/10 Excellent

MJ&V, Muskoka, Ontario

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location to access everything in Downtown TO by foot or subway. Great rates. Staff were friendly and helpful. Room very clean, quiet, comfy beds, fridge and microwave. Limited pool access (one family at a time, which is pretty cool actually) and no onsite restaurant, due to pandemic restrictions. But with so many food options within walking distance, who cares?
Stayed 1 night in Aug 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great including the staff; however the TV wasn't connecting properly to the signal and the remote wouldn't work properly - the buttons were off.
Stayed 2 nights in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide us your feedback. We are sorry that the TV was not working optimally for your stay. We do hope to have the opportunity to welcome back in the future.

10/10 Excellent

Alex, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff with a right attitude. Impeccably clean.
Stayed 1 night in Aug 2020
Response from KL on Sep 9, 2020
Thank you for taking time to provide your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Yevgen, Edmonton, AB

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay in Toronto. Excellent location. The personnel is friendly, professional and supportive. Clean and cozy room.
Stayed 6 nights in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We happy to hear that you had an enjoyable stay. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Jon, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location downtown next to many restaurants and stores
Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

10/10 Excellent

nawal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

4/10 Poor

Ashreonna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Couldn’t swim due to the booking being filled up, had to pay for parking and wasn’t aloud to take the car out after 6pm
Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide us your feedback. We are sorry to hear that you were unable to use our pool. Unfortunately due to Covid protocol, we are only allow to have limited people in the pool at a given time. As we only have limited valet hours, we suggest to our guest that need to access their cars outside of the time that we have valet available to utilize the self park across the street. We do hope to see you back.

8/10 Good

Kessandra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

8/10 Good

Dave, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with large, very clean rooms and nice views.
Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They followed all the COVID safety measures and made my stay enjoyable.
Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide your feedback. We look forward to welcoming you back soon.

8/10 Good

Matthew

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great stay overall but I was really disappointed with the quality of the 'clean' towels left in the room. Half of the large towels had weird, yellow stains on them and seemed to have not been washed properly. I meant to say something to the front desk upon leaving but I was in a rush and didn't get the chance.
Stayed 1 night in Jul 2020
Response from KL on Sep 15, 2020
Thank you for taking time to provide us your feedback. We sincerely apologize for the appearance of the towels. Our laundry is taken care by an outsource company, we are working with them to rectified some issues. We guarantee, the towels are washed and sanitize. We do hope we will have the opportunity to welcome you back soon.