Don't Book Here!
I booked this hotel over 2 months in advance. I phoned the hotel from Vancouver to confirm my reservation, and to reconfirm that I was arriving very late (1:00 AM) and to hold my room. They said everything was fine.
I arrived about 1:15 AM to find that they had oversold the hotel by 15+ rooms, and there was nothing for me as well as the 3 other guests there trying to make other arrangements. A couple with a 6 year old were on a stopover - they got roll-away beds in the conference room! Two other men left while I was waiting to figure out what to do.
I called the Expedia number and they were helpful - turned out that when I got the Expedia manager on the phone with the hotel. low and behold, they found a room. It was not nice, it was not clean, very shabby but it was a bed with a shower for the morning. At 2:45 AM I got into my room.
In the morning I spoke to the day manager. She apologized and said it was a computer error - blame it on technology!! She was supposed to refund my cost. I haven't seen it yet but will check when I get home.
Very disappointing experience and a crappy way to start my holiday!