Ratings based on 892 Verified Reviews

3.7 out of 5
81% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller fromontario

Do not recommend, well below expectations!

Posted 21-Mar-2017
Service at the front desk was horrific; extremely poor customer service - gave wrong information and argued with customers. The hotel room was very outdated, worn down carpets, stained walls and ceiling. Definitely not like the pictures shown.
3out of 5
Recommended
for Everyone
by A verified traveller fromHavelock, Ontario

Nice hotel staff and Okay hotel

Posted 16-Mar-2017
Pros: The staff was the best part about this hotel.
Cons: Hotel cleaning finding dirty ear plugs on the floor prove it wasn't cleaned the best. Fix the hot tub jets seem to be broken as they are not powerful
Location: Lots of restaurants and shopping around hotel.
Found a pair of ear plugs on floor near bed when we got to our room. Not the cleanest or they would have been thrown out before we got in the room. Hotel staff was really friendly. Hot tub jets were not powerful at all.
5out of 5
Recommended
for Everyone
by A verified traveller fromcanada

Great hotel

Posted 11-Mar-2017
don't judge a book by its cover. They will be renovating hallways but rooms are big and clean. They have a fridge and microwave and keurig coffee makers. Bed are in great shape and they have both soft and harder pillows for people's preference. Restaurant serves great food.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel extremely close to airport

Posted 11-Mar-2017
Wonderful staff, very accommodating for my daughter for her trip.
4out of 5
Recommended
for Everyone
by A verified traveller fromToronto

Really close to the airport!

Posted 3-Mar-2017
Quick check-in and checkout. Comfy beds and pillows. Free shuttle to the airport!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Feb-2017
Overall very nice. Pros: The concierge was very accommodating and polite. I didn't even know about the points system and he was nice enough to let me know that I was already enrolled (worth a few thousand points!). He was thorough and inquired about how I would be travelling back home -- I appreciate his diligence in potentially offering the shuttle. Wish I knew about it earlier before grabbing an Uber! It's a good-to-know for me for next time when I need to make that final connect from the UP Express, to PIA, and then to the hotel. Kudos for the private Keurig machines and Van Houtte concession. Wasn't rushed to leave the room directly @ 11am on the dot when check out time came. Fantastic view (day & night) from where my room and floor were! (hard to see the depth in the photos) Cons: Minor problems with toilet drainage. Thanks to housekeeping that tried to rectify that best they could. Look into that please! Like my showers HOT, and I understand there are city ordinances regarding scalding temps but if I could have it my way -- definitely hotter. In lieu of such, I wish the hot tub was open a little later (maybe 30 minutes to an hour later to be reasonable) because I was looking forward to that after a late night (8am - 11pm). Be sure to clearly mention to folks about the applicable deposit. I apologize about the misunderstanding when I saw the charges, and I appreciate the concise explanation over the phone about the 5 business day policy on deposit returns.
4out of 5
Recommended
for Everyone
by A verified traveller

Close to the airport

Posted 13-Feb-2017
Arrived to check in, staff very friendly. Room was ok. Too hot but window open cooled it down quick. The airport noise is loud but expected. Coffee in lounge was cold at 3am but the made new after we asked if tims was open.
5out of 5
Recommended
for Everyone
by A verified traveller fromOwen sound ont

Very accommodating

Posted 4-Feb-2017
Pros: everything was good
Location: not far from the airport
we were given a later checkout time which was so appreciated.I would highly recommend this hotel
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Feb-2017
Just an overnight stay and we were pleased as usual....only 1 disappointment when we could not get the shuttle bus to the airport as it was overbooked for the time we wanted so we had to hire a taxi.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jan-2017
Good value. Good location. Free shuttle to and from airport.