Overall very nice.
Pros: The concierge was very accommodating and polite. I didn't even know about the points system and he was nice enough to let me know that I was already enrolled (worth a few thousand points!). He was thorough and inquired about how I would be travelling back home -- I appreciate his diligence in potentially offering the shuttle. Wish I knew about it earlier before grabbing an Uber! It's a good-to-know for me for next time when I need to make that final connect from the UP Express, to PIA, and then to the hotel. Kudos for the private Keurig machines and Van Houtte concession. Wasn't rushed to leave the room directly @ 11am on the dot when check out time came. Fantastic view (day & night) from where my room and floor were! (hard to see the depth in the photos)
Cons: Minor problems with toilet drainage. Thanks to housekeeping that tried to rectify that best they could. Look into that please! Like my showers HOT, and I understand there are city ordinances regarding scalding temps but if I could have it my way -- definitely hotter. In lieu of such, I wish the hot tub was open a little later (maybe 30 minutes to an hour later to be reasonable) because I was looking forward to that after a late night (8am - 11pm). Be sure to clearly mention to folks about the applicable deposit. I apologize about the misunderstanding when I saw the charges, and I appreciate the concise explanation over the phone about the 5 business day policy on deposit returns.