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Reviews of Chestnut Residence - Campus Accommodation

2.5 out of 5
Chestnut Residence - Campus Accommodation
89 Chestnut Street, Toronto, ON

Reviews

6.6
Rating 10 - Excellent. 127 out of 877 reviews" "
Rating 8 - Good. 286 out of 877 reviews" "
Rating 6 - Okay. 234 out of 877 reviews" "
Rating 4 - Poor. 139 out of 877 reviews" "
Rating 2 - Terrible. 91 out of 877 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Eyal Avraham

Liked: Room comfort
recommended
excelent location, good breakfast, basic accomodations, friendly staff
Stayed 4 nights in Aug 2023
Response from Maria on Sep 14, 2023
Hello Eyal,Thank you kindly for taking time to review. We're so pleased you chose to stay with us and enjoyed our facilities while in Toronto.We hope to host you again soon!

6/10 Okay

kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Aug 2023
Response from Maria on Sep 14, 2023
Hello Kelly,Thank you for staying with us. We appreciate you taking the time to review. We hope to host you again should you return to Toronto!

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Maria on Sep 14, 2023
Hello Madelyn,Thank you for staying with us. We appreciate you taking the time to review. We hope to host you again should you return to Toronto!

10/10 Excellent

Feng

Stayed 1 night in Aug 2023
Response from Maria on Sep 14, 2023
Hello Feng,Thank you for staying with us. We appreciate you taking the time to review. We hope to host you again should you return to Toronto!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so kind and helpful. This was my favourite thing! :)
Stayed 2 nights in Aug 2023
Response from Chestnut Residence on Aug 12, 2023
Hi Cheryl,Thank you for your review! We are thrilled that you enjoyed your stay!

10/10 Excellent

THERESA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price. Good location.
Stayed 6 nights in Jun 2023
Response from Chestnut Residence on Aug 12, 2023
Hi Theresa,Thank you for your review, we are glad you enjoyed your stay!

6/10 Okay

Minku

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Dining staff was not friendly. Never looks at the eye. They just turn away their face and answer as if the customers are not there.
Stayed 2 nights in Aug 2023
Response from Chestnut Residence on Aug 12, 2023
Hi Minku,Thank you for leaving a review. We apologize that your interactions with our dining staff was less than ideal. We will share your review internally as it is always our aim to improve our guests' experience

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Had a great stay during Caribana weekend. The rooms were decent and the hot water was great. The best part of the stay was the breakfast. They hotel provides you with complimentary breakfast for everyday of your stay. There were no Tv’s in the rooms but the beds were decent and clean. The hotel is in the heart of downtown and up the block from the eaton center mall. I would recommend staying at this hotel
Stayed 4 nights in Aug 2023
Response from Chestnut Residence on Aug 12, 2023
Hi Jessica,Thank you for leaving a review. We are glad that you enjoyed your stay!

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I really liked the service all the staff were really friendly and welcoming. One security guard obviously had a chip on their shoulder and was rude (all the others were polite would smile or say hello). Really liked the room, however it smelt like someone had smoked previously in it. The maintenance staff sprayed industrial freshener but within a few hours it smelt the same. Great location and parking was affordable.
Stayed 3 nights in Aug 2023
Response from Chestnut Residence on Aug 9, 2023
Hi Amanda,We appreciate your feedback as it will allow us to make improvements. Thank you for staying with us and we hope to host you again!

8/10 Good

Courtney

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Chestnut Residence on Aug 2, 2023
Hi Courtney,We appreciate your feedback. Thank you for staying with us.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Aug 5, 2023
Hi Peter,We appreciate your feedback. Thank you for staying with us!

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Chestnut Residence on Aug 5, 2023
Hi Charlene, We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chestnut Residence on Aug 5, 2023
Hi Max,We appreciate your feedback and are so glad you enjoyed your stay. Thank you for staying with us!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for students traveling.
Staff were knowledgeable and friendly. Very accommodating.
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Aug 2, 2023
Hi,We appreciate your feedback and are glad that you enjoyed your stay. Thank you for staying with us and we hope to host you again!

10/10 Excellent

Joanne

Stayed 1 night in Jul 2023
Response from Chestnut Residence on Jul 30, 2023
Hi Joanne,We appreciate your feedback. Thank you for staying with this us!

8/10 Good

Krishna Anandh

Liked: Staff & service
Disliked: Amenities
Great location and friendly staff, but the rooms smelled musty, linens and towels reeked of bleach and calling the facility spartan is an understatement (no tv, fridge, microwave, ironbox, nothing). Would not return.
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 29, 2023
Hi Krishna Anandh, We appreciate your feedback as it will allow us to make improvements. Thanks for staying with us.

8/10 Good

Kathy

Travelled with partner
Liked: Amenities
The breakfast was good.
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 29, 2023
Hi Kathy, We appreciate your feedback! Thank you for staying with us.

6/10 Okay

Carrie

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
My rating is based on the condition of the room. Outlets didn’t work, water in the bathroom spit and sputtered, there was a red stain quite big on the curtains that looked like blood. There was hair in the tub and sink and toilet area. Not very clean at all.
Stayed 1 night in Jul 2023
Response from Chestnut Residence on Jul 26, 2023
Hi Carrie, We appreciate your feedback as it will allow us to make improvements. We apologize for the issues you experienced during your stay with us.

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Know what you are in for
This is a bare bones summer hotel in a university residence. It's inexpensive in the heart of downtown Toronto, so if you don't plan to spend a lot of time in your room then this hotel is suitable. You'll get the bare necessities: A bed (with a lumpy mattress, perhaps), basic toiletries, and very thin bath towels. There is air conditioning. Breakfast. There are hair dryers. There is even an ancient pants press in the closet. There's a desk and chair. Free wi-fi. Paid parking. What you won't get: Coat hangers. Iron and ironing board. Peace and quiet because downtown Toronto is very loud. The walls are paper thing so you'll hear your neighbours (bring earplugs!) No TV. No safe.
Stayed 3 nights in Jul 2023
Response from Chestnut Residence on Jul 26, 2023
Hi Dennis, We appreciate your feedback as it will allows us to make improvements in the future. Thanks for staying with us.

10/10 Excellent

anthony

Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 26, 2023
Hi anthony,We appreciate your feedback. Thanks for staying with us and we hope to host you again!

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Maria on Jul 26, 2023
Hello Robert, Thank you for taking time to review. My sincerest apologies that your stay at Chestnut Residence did not meet your expectations. If you are willing, I am happy to connect with you directly to hear more about your stay. We encourage guest feedback and welcome any suggestions on how to improve our property. Warmest regards,

4/10 Poor

Leann

Business traveller
Disliked: Staff & service, property conditions & facilities
The hotel is in a good location which is convenient to access to shopping, dining, and sightseeing. The facility is in mid-range condition which is matched to the price. Breakfast is provided. However, the service of the lady collecting breakfast cards is terrible, more specifically, she is discriminated in giving reminder in “dining only, no take out”. Although she convinced that she would say that to everyone. I have observed her and it's not the case. She even didn't say it to myself on the day when I didn't bring backpack and lined up with a group of people who she may assumed she doesn't need to. Her selective reminder basically is just unfair, bias, and DISCRIMINATED, cause especially based on her self assumption on who she selects to remind.
Stayed 5 nights in Jul 2023
Response from Chestnut Residence on Jul 26, 2023
Hi Leann,We apologize for the issues you experienced during your stay with us. Your review will be shared internally so that this problem can be addressed.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 24, 2023
Hi Marcus,We appreciate your feedback! Thank you for staying with us.

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and property well kept up.
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 22, 2023
Hi Sylvia,We appreciate your feedback and are so glad you enjoyed your stay. Thanks for staying with us!

8/10 Good

swee a

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The property is located behind new city hall. Easy access to transport, shopping, restaurants, Chinatown and Eaton centre. Breakfast is a big bonus with a variety of choices. Coin washing machines are available at Level C.
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 22, 2023
Hi swee,We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Lea

Stayed 1 night in Jul 2023
Response from Chestnut Residence on Aug 12, 2023
Hi Lea, We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 22, 2023
Hi Stephen,We appreciate your feedback. Thanks for staying with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i didn't like about it was there were no vending machines for soft drinks.
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 22, 2023
Hi John,We appreciate your feedback and we apologize for the lack of soft drinks vending machines. This issue will be rectified soon. Thanks for staying with us!

6/10 Okay

Kenneth

If you’re only looking for a place to rest overnight, great! But it’s a student residence turned hotel hostile. You get what you pay for. No bells and whistles here folks!
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 19, 2023
Hi Kenneth,We appreciate your feedback. Thanks for staying with us!

10/10 Excellent

Louis Rene

Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Aug 9, 2023
Hi Louis Rene,We appreciate your feedback and are so glad that you enjoyed your stay. Thank you for staying with us and we hope to host you again!

10/10 Excellent

taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Tremendous, services on all fronts
Stayed 3 nights in Jul 2023
Response from MM on Jul 11, 2023
Hi Taylor,Thank you so much for leaving this review! We are so happy to hear that you enjoyed your stay with us :)

10/10 Excellent

Arrielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the security of using a card key for the elevator. It prevents anyone disrupting your privacy and gave me a sense of security.
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 10, 2023
Hi Arrielle,We appreciate your feedback. We are glad you enjoyed your stay with us and we hope to host you again!

8/10 Good

Bibiane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great friendly staff and great area.Thank you .
Response from Chestnut Residence on Jul 10, 2023
Hi Bibiane,Thank you for your feedback! We are so glad you enjoyed your stay.

10/10 Excellent

Terry

Liked: Property conditions & facilities
Some noise from certain areas in room, but I still enjoyed my time
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 14, 2023
Hello Terry, thank you for leaving a review. We are glad to hear you enjoyed your stay!

6/10 Okay

Alessandro Enzo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Gym and laundry facilities, super Breakfast
Stayed 3 nights in Jun 2023
Response from Chestnut Residence on Jul 9, 2023
Hi Alessandro Enzo,Thank you for your feedback! We are glad you enjoyed your stay with us.

8/10 Good

NGUYEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Chestnut Residence on Jul 8, 2023
Hi NGUYEN,We appreciate your feedback! Thank you for staying with us.

8/10 Good

Mark Lawrence

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Convenient location, friendly staff and decent room but cleanliness can be improved
Stayed 4 nights in Jul 2023
Response from Chestnut Residence on Jul 8, 2023
Hi Mark Lawrence,We appreciate your feedback as it will allows us to improve. Thank you for staying with us!

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Bathroom was so dirty it was kind of unbelievable! Window was so dirty in my room you could barely see out. Breakfast was pretty rough. Would never stay there again.
Response from Chestnut Residence on Jul 5, 2023
Hi Michael,We apologize for your less than satisfactory experience with us. We'd love to hear more about experience so we can take the necessary steps to ensure this does not happen again.

8/10 Good

Pamela

Stayed 1 night in May 2023
Response from Chestnut Residence on Jul 26, 2023
Hi Pamela,We appreciate your feedback! Thank you for staying with us.

6/10 Okay

Benny

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Chestnut Residence on Jul 5, 2023
Hi Benny,We appreciate your feedback. Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Chestnut Residence on Jul 3, 2023
Hello!We appreciate your feedback. Thank you for staying with us!

8/10 Good

Alexander Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from MM on Jun 29, 2023
Hey Alexander,Thank you for taking the time to leave this review! We appreciate your positive feedback :)

6/10 Okay

Anahita

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from MM on Jun 28, 2023
Thank you for taking the time to leave this review! We always appreciate feedback, and are always working to improve.

10/10 Excellent

Diana

Stayed 2 nights in Jun 2023
Response from Chestnut Residence on Jun 28, 2023
Hello, Thank you for your review! We're extremely delighted to learn that you had a great stay!

8/10 Good

Junlei

Travelled with family and small children
Clean room, nice breakfast
Stayed 3 nights in Jun 2023
Response from Chestnut Residence on Jun 27, 2023
Hi Junlei, thank you for your feedback! We are so glad you enjoyed your stay with us and we hope to host you again.

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice and helpful, breakfast was enjoyable, location is great. The location is amazing in Toronto for the price. if you want a TV and swimming pool this is not the place for you, but if you want a quiet clean place in Toronto this is a great deal.
Stayed 4 nights in Jun 2023
Response from Chestnut Residence on Jun 27, 2023
Hello Roger, Thank you for taking the time to leave this review! We are happy to hear you enjoyed your stay.

8/10 Good

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Chestnut Residence on Jun 27, 2023
We are happy you enjoyed your stay! Thank you for taking the time to leave a review.

10/10 Excellent

Linda

Stayed 3 nights in Jun 2023
Response from Chestnut Residence on Jun 27, 2023
Hello, Thank you for taking the time to leave this review! We are happy to hear you enjoyed your stay.

8/10 Good

Charleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast didnt start until 730 am which was a bit late. The room was a bit dated with no tv, fridge, microwave, or coffee maker, but still comfortable. The security was comforting.
Stayed 5 nights in Jun 2023
Response from Chestnut Residence on Jun 24, 2023
Hi Charleen,Thank you for your feedback! I will share your review internally so that we can improve on the areas you mentioned.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Fantastic location in downtown Toronto. Friendly reception staff. A bit short of facilities in the room and mattresses a bit hard but no big deal. Probably best not to have a car. Not just because of the cost of parking, but also the horrible driving conditions in the city (there is a lot of construction going on). It makes driving very slow and drivers very impatient.
Stayed 4 nights in Jun 2023
Response from Chestnut Residence on Jun 24, 2023
Hi Peter,Thank you for your feedback! We are so glad you enjoyed your stay with us and we hope to host you again.