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Reviews of Best Western Voyageur Place Hotel

3 out of 5
Best Western Voyageur Place Hotel
17565 Yonge St, Newmarket, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 1005 reviews" "
Rating 8 - Good. 363 out of 1005 reviews" "
Rating 6 - Okay. 123 out of 1005 reviews" "
Rating 4 - Poor. 50 out of 1005 reviews" "
Rating 2 - Terrible. 29 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

VITA

Travelled with family
Outdated hotel
Stayed 2 nights in Mar 2024
Response from Pat Lusink, General Manager on Mar 26, 2024
Thank you for your review.

10/10 Excellent

Leah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet hotel
Stayed 3 nights in Mar 2024
Response from Pat Lusink, General Manager on Mar 26, 2024
Thank you Leah. We appreciate you taking the time to acknowledge our hotel and hope to welcome you back again soon.

10/10 Excellent

Elsa laiping

Stayed 1 night in Mar 2024
Response from Pat Lusink, General Manager on Mar 22, 2024
Elsa, your review is very much appreciated. We're happy you had a superb experience at our hotel. Please come again soon.

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pat Lusink, General Manager on Mar 26, 2024
Thank you Lise. We're very happy you had an excellent experience at our property and hope to welcome you back for another stay in the near future.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe
Stayed 2 nights in Mar 2024
Response from Pat Lusink, General Manager on Mar 18, 2024
Thank you Leah for the 5-star rating. I'm glad to hear you found our accommodations very clean and safe. We look forward to having the opportunity to host you again.

8/10 Good

Henry

Travelled with group
Liked: Cleanliness
It was close to restaurants and shopping
Stayed 1 night in Mar 2024
Response from Pat Lusink, General Manager on Mar 14, 2024
Hello Henry. As you mentioned we are directly across from Upper Canada Mall and there are lots of other stores and restaurants within walking distance. We're happy you enjoyed the location and hope you come stay with us again soon.

10/10 Excellent

Nichola

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Only stayed one night for a business trip, but met my needs entirely
Stayed 1 night in Mar 2024
Response from Pat Lusink, General Manager on Mar 14, 2024
Thanks Nichola for the great review. We're thrilled your accommodation needs were met. We hope you choose us again for your next business trip in Newmarket.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Overall, the building is clean, which is what’s most important to me… But the rooms and the building are very dated.
Stayed 4 nights in Feb 2024
Response from Pat Lusink, General Manager on Mar 7, 2024
Thank you Paul for your review and for noting the high standard of cleanliness. We appreciate your candid assessment of our facilities. Rest assured, your comments have been duly noted, and we are actively working on plans for updating and refreshing our accommodations to better meet the expectations of our valued guests like yourself.

6/10 Okay

Deborah

Travelled with partner
Liked: Amenities
The staff are extremely helpful and very friendly. The toilets are small and low. The room was very clean but at one time could have been a smoking room. We liked the close proximity to the mall. Overall, a goo experience.
Stayed 1 night in Mar 2024
Response from Pat Lusink, General Manager on Mar 7, 2024
Deborah, thank you for your review posting your assessment of your stay. We are very happy to hear you enjoyed the location and our customer-focused staff. We have noted your critiques and will keep these in mind as we move forward with refreshing the premises.

2/10 Terrible

sue

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
It was terriable
Stayed 1 night in Jan 2024
Response from Pat Lusink, General Manager on Feb 29, 2024
Dear SueI'm saddened to hear you had a less than acceptable experience. We would be interested in hearing what happened so that we can make improvements. Please contact us with more details at frontdesk@bwnewmarket.com.Sincerely,

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t offered senior rate. Dining is for breakfast/lunch only.
Stayed 1 night in Feb 2024
Response from Pat Lusink, General Manager on Feb 22, 2024
Thank you Marjorie for the great review. I'm not sure if you are talking about a senior's rate for the hotel or the restaurant, The Buttery. I can only speak to the hotel as The Buttery is independently owned. We don't offer a senior's rate at the hotel, however there are some discounts available such as our Best Western Rewards member discount that enables a 10% discount on your stay as well as points awarded which can be used for a variety of rewards (like discounts and gift cards). Points never expire! Please come again soon.

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay for R&R
Stayed 2 nights in Feb 2024
Response from Pat Lusink, General Manager on Feb 22, 2024
Thank you Sarah for your review. We're so pleased you were able to get some R&R. I'm sure it was well deserved! Please come stay with us again soon.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff were great. Room was clean and comfortable. Water coming from bathtub faucet was yellow.
Stayed 1 night in Feb 2024
Response from Pat Lusink, General Manager on Feb 22, 2024
Thank you for the feedback. I'm so sorry you had an issue with the water. We've had some work done on our water softeners lately and I can confirm that the discoloured water was due to the flushing of the system. Thank you for acknowledging the wonderful work that our front desk and housekeeping staff do to make your stay enjoyable. It is appreciated. We would be pleased to welcome you back again soon.

10/10 Excellent

Tara

Stayed 1 night in Feb 2024
Response from Pat Lusink, General Manager on Mar 22, 2024
Thank you for your review. We're thrilled you had an excellent experience. Please come again soon.

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service
Felt a bit like we were in the back of a motel that Best Wester had purchased and added to the new part. Second floor, outdoor entrance, unsecured parking lot - but free parking - but other than that it was clean and quiet. Beds were fine, close to all the things we needed
Stayed 2 nights in Feb 2024
Response from Miranda Middleton on Feb 12, 2024
Hi Adam, Thank you for taking the time to share how your experience was with us. We strive to have a clean and friendly facility, thank you for letting us know you enjoyed your stay. We hope to host you again soon. Sincerely, Miranda Middleton Assistant General Manager

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front staff were friendly and super helpful! The stay was brief but everything was good!
Response from Pat Lusink, General Manager on Feb 7, 2024
Thank you Isabelle for the superb review. We're thrilled you found our staff friendly and helpful. That is certainly our aim. We hope you can come stay with us again soon.

8/10 Good

LARRY

Stayed 2 nights in Jan 2024
Response from Pat Lusink, General Manager on Jan 23, 2024
Thankyou Larry for your review. We're glad to know you had a great stay with us and hope to welcome you back again soon.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pat Lusink, General Manager on Jan 17, 2024
Thank you Terri. Your review is appreciated. We're thrilled you had a superior experience at our hotel and hope you come again soon.

10/10 Excellent

Alex

Stayed 1 night in Jan 2024
Response from Pat Lusink, General Manager on Jan 12, 2024
Thank you Alex. We're very happy to learn you had an excellent experience at our hotel. Please come again soon.

8/10 Good

Trevor

Liked: Cleanliness, staff & service
The staff are great, the room suited it's purpose, and there are lots of shopping and restaurants nearby. My only complaint was the room looked like it was last updated about 50 years ago. In order to stay competitive they really should update periodically.
Stayed 5 nights in Jan 2024
Response from Pat Lusink, General Manager on Jan 8, 2024
Thank you Trevor for your review. We appreciate your feedback. Elements of the room may be older (not 50 years though!), but there is new 50" television, sofa bed, carpet and mattress all within the last year. We hope you come again soon.

8/10 Good

Roslan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very old building and staff inside
Stayed 5 nights in Dec 2023
Response from Pat Lusink, General Manager on Jan 8, 2024
Hello Roslan. Thank you for the review.

10/10 Excellent

VAL

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Pat Lusink, General Manager on Jan 8, 2024
Thank you Val for the great review. We're very happy to know you had an excellent experience at the hotel and we hope to see you again soon.

2/10 Terrible

Ydes

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Jan 3, 2024
I'm sorry you had an unsatisfactory experience.

10/10 Excellent

Ryan

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Jan 3, 2024
Thank you Ryan for your review. We're very happy to know you had a great experience and hope to welcome you back again soon.

8/10 Good

albin

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay. If you guys could provide water or some where to buy water that would be really appreciated, overall its a great stay
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Jan 3, 2024
Thank you for your good review. We appreciate your feedback. Feel free to ask for a bottle of water at the Front Desk should you be back again.

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the second floor, reception was very kind, room was very clean. Across from the Upper Canada Mall which was really convenient! Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Feb 7, 2024
Hello Danielle. Thank you for the wonderful review. We're happy to hear you enjoyed our convenient location with lots of shopping and restaurants within walking distance. Please come again soon - a clean welcoming room awaits you!

10/10 Excellent

Christopher, Toronto

Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Jan 2, 2024
Happy New Year Christopher. We're very happy you had an excellent experience at our hotel. Thank you for the 5 star review.

6/10 Okay

Aaron

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location and rooms were exactly what we needed, but the water used in other rooms made loud noises in our room. This kept us up through the night.
Stayed 3 nights in Dec 2023
Response from Pat Lusink, General Manager on Dec 18, 2023
Thank you for your feedback. I'm sorry your sleep was disrupted. We will have our maintenance department look into this issue.

10/10 Excellent

Alex

Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Dec 18, 2023
Thank you Alex. We really appreciate the 5-star review and are happy you had an excellent stay with us. Please come again soon!

10/10 Excellent

Linda

Travelled with partner
Disliked: Amenities
Rooms need an overhaul. For the price I expected more
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Dec 12, 2023
Thank you for your review. We are continually upgrading. For instance we are installing Keurig machines in our rooms presently. Please come again.

8/10 Good

Nakeeta

Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Jan 2, 2024
Thank you Nakeeta for the great review. Happy New Year and we hope to see you again!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Dec 6, 2023
Thank you Travis for the perfect score! We are very happy you had an excellent stay with us and we hope you return soon for another visit.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on Jan 2, 2024
Happy New Year Linda. Thanks for the awesome review. We hope you come again soon!

10/10 Excellent

Katheryn, Guelph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for shopping and convenient!!
Stayed 1 night in Nov 2023
Response from Pat Lusink, General Manager on Nov 22, 2023
Thank you Katheryn. I agree! Our location is perfect for shopping at this time of year - directly across from Upper Canada Mall.Please come again soon.

10/10 Excellent

Adithya

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained property.
Stayed 1 night in Nov 2023
Response from Pat Lusink, General Manager on Nov 22, 2023
Thank you so much Adithya! Glad you enjoyed your stay and appreciated all the hard work my staff does to keep it clean and well maintained. Come again for another stay soon!

8/10 Good

VIKAS

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good value for money
Stayed 1 night in Oct 2023
Response from Pat Lusink, General Manager on Nov 3, 2023
Thank you Vikas for your great review. I'm glad you saw good value! Please come again soon.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what I expected.
Stayed 1 night in Oct 2023
Response from Pat Lusink, General Manager on Nov 3, 2023
Thanks so much Wayne. I'm glad your expectations were met and you were happy. Please come again soon.

10/10 Excellent

Ahmed

Stayed 1 night in Oct 2023
Response from Pat Lusink, General Manager on Nov 22, 2023
Thanks so much Ahmed for the 5-star review. We hope you will come again for another stay soon. We will be here with a smile ready to greet you.

10/10 Excellent

JOEL, LONDON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to the Upper Canada Mall. Front desk staff were friendly and excellent.
Stayed 1 night in Oct 2023
Response from Pat Lusink on Nov 3, 2023
Thank you Joel for your 5-star review. We sincerely appreciate the compliments directed towards our awesome staff and glad you enjoyed shopping at Upper Canada Mall, right across the street.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready early and the staff was super lovely - the pillows were also very awesome
Stayed 1 night in Oct 2023
Response from Pat Lusink, General Manager on Oct 28, 2023
Happy to hear you had a great experience Lisa! I love our pillows too! Please come again soon.

10/10 Excellent

Sean

Stayed 1 night in Oct 2023
Response from Pat Lusink, General Manager on Nov 22, 2023
Thank you Sean! We appreciate the 5 star review! Please come again soon.

2/10 Terrible

Ryan

Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Pat Lusink, General Manager on Oct 25, 2023
Hello RyanI'm sorry to see your experience was not satisfactory.

8/10 Good

Kyle

Stayed 1 night in Oct 2023
Response from Pat Lusink, General Manager on Nov 22, 2023
Hello KyleThank you for your good review. We're glad you chose to stay at our hotel and hope you come again soon.

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern feel with an old school vibe, very nice n friendly staff. Most importantly it was nice and clean.
Stayed 1 night in Oct 2023
Response from Pat Lusink, General Manager on Oct 12, 2023
Thank you Ahmed for following through and writing this review. We are very happy to hear you appreciate our staff efforts. We look forward to your next visit.

4/10 Poor

Karanvir

Travelled with group
Disliked: Amenities, property conditions & facilities
They gave me a room which wasn’t inside the main property building but had an outside entrance which felt like the most ghetto, scary and weird situation ever. I have never stayed in such a hotel situation before. This is was nasty and i even requested them to move me inside the main building, but they”apparently “ were sold out, as they always say as an excuse. NASTY!!
Stayed 1 night in Oct 2023
Response from Pat Lusink, General Manager on Oct 10, 2023
Hello KaranvirI see that you stayed with us on Oct.7 and indeed we were sold out that evening, as we had four wedding groups. Otherwise we would have offered to move you to the hotel tower section of our property. You stayed in the motel section as you mentioned and I'm sorry you did not find it to your satisfaction. I have noted your preference in your profile should you stay with us in the future.

10/10 Excellent

VIVEK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Pat Lusink, General Manager on Oct 5, 2023
Thank you so much for your perfect rating. We're thrilled you had such an excellent experience at our hotel. Please come and stay again soon!

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities
Had trouble finding the place but the fronts decks staff help me no problem
Stayed 3 nights in Oct 2023
Response from Pat Lusink, General Manager on Oct 4, 2023
Thank you for the review Robin. I'm sorry you had some difficulty with finding us but glad to know it all worked out. Now that you know where we are, please come again soon!

8/10 Good

Heather

Stayed 1 night in Sep 2023
Response from Pat Lusink, General Manager on Oct 25, 2023
Thank you Heather for the great review. Glad to know you had a great experience at our hotel. Please come again soon.

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Its a motel. People smoke right outside their doors.
Stayed 3 nights in Sep 2023
Response from Pat Lusink, General Manager on Oct 4, 2023
Hello IanThank you for leaving a review. Yes, part of our property is motel style (37 rooms) and part is a hotel tower (60 rooms). Please come again, and you can request the hotel tower if that would be more to your liking. Requests are always subject to availability. Have a great day!

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Pat Lusink, General Manager on Sep 27, 2023
Thank you Susan for the excellent rating. Glad to know you had a superb stay with us.