Exterior

Reviews of Best Western Plus Travel Hotel Toronto Airport

2.5 out of 5
Best Western Plus Travel Hotel Toronto Airport
5503 Eglinton Ave W, Toronto, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 838 out of 1496 reviews" "
Rating 8 - Good. 440 out of 1496 reviews" "
Rating 6 - Okay. 105 out of 1496 reviews" "
Rating 4 - Poor. 56 out of 1496 reviews" "
Rating 2 - Terrible. 57 out of 1496 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Guy

Travelled with partner
Excellent customer service great shuttle service
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Don, Hackett's Cove

No additional info
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jim and Hilary

Travelled with family
False information hot tub not working cable is horrible
Stayed 1 night in Mar 2024
Response from Akbar on Mar 26, 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 416-620-1234.Akbar KabirGeneral ManagerBest Western Plus Travel Hotel Toronto Airport

10/10 Excellent

JANETTE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Mar 2024
Response from Akbar Kabir on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Romaine

Very clean
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Luciana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable late checkout, free parking, excellent customer service
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night prior to a flight from YYZ. Staff were friendly and helpful, the shuttle came on time, and the hotel was well equipped. The grab and go breakfast was great!
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and perfect to stay if your catching a flight
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and shuttle drivers were so nice and friendly. I was truly amazed. Hotel amenities and accommodation if our unique needs-amazing.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great menu in the dining room and wonderful breakfast. I will definitely recommend this hotel to everyone.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jhaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will definitely recommend and will be coming back!
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience here. Very clean and comfortable room with a convenient restaurant and breakfast available. Coffee machine in the lobby and friendly helpful service.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jenna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Faizul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Deidre

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Louise, Earlton

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean rooms.
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and check in was quick and easy.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shafrana

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Jasmine at he front desk was great
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

VERNETTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Derik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to and from airport was great, on time. The early “grab and go breakfast” was very much appreciated and had healthy selections and good snacks and good coffee. Staff was super friendly.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Darren

Disliked: Staff & service, amenities
Staff lacks smiles and unfriendly . I won’t stay again. Phone in room didn’t work. No water for coffee. Bed was comfortable.
Stayed 2 nights in Mar 2024
Response from Akbar Kabir on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great overnight stay. Easy check in and shuttle service from the airport was straightforward. Room was clean and a very comfortable bed/pillows. Being off the 401 kept traffic noise to a minimum allowing for a good sleep. Enjoyed the included breakfast. Good selection and well stocked. Overall an excellent choice of airport hotel.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price Breakfast
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Madan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy. Staff were accommodating
Stayed 2 nights in Mar 2024
Response from Akbar Kabir on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kiranjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Joshawa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Car window was shattered and another was stolen all in one night. Definitely think this property needs to revisit their parking and safety measures. Staff even made remarks that there has been 15 plus auto thefts there recently. Yet nothing is being done.
Stayed 1 night in Mar 2024
Response from Akbar on Mar 11, 2024
Dear Joshawa,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Car thefts and vandalism is on the rise all over GTA and we are actively working with law enforcement in containing this menace. If I can provide any assistance, please don't hesitate to contact me directly at 416-620-1234.Sincerely,Akbar KabirGeneral ManagerBest Western Plus Travel Hotel Toronto Airport

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

John

Business traveller
Liked: Staff & service
Overall a nice hotel. It’s located in a bit of an industrial area. Not a lot of restaurants within walking distance. Also, there was no safe in my room. But it was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 8, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mona

Travelled with family and small children
It was ok
Stayed 2 nights in Mar 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robby, Winnipeg

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff need proper customer service training. I have hearing disability so I often ask people to repeat so I can hear it clearly but staff felt annoyed and rude. Shuttle driver drove like crazy. Ignored stop sign. I took one star out because poor customer service. If the customer service is good, I will give it 5 stars.
Stayed 2 nights in Feb 2024
Response from Akbar kabir on Mar 5, 2024
Hello Robby,We apologize for the negative experience.This is definitely not the norm of our level of customer service.Thank you for the feedback.

8/10 Good

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only an overnight stay but the staff was very courteous and helpful. We enjoyed the breakfast but it would have been useful to know the restaurant there was not open before we arrived.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ron

Travelled with partner
Shuttle service from Airport
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very convenient for our stay, close to the airport. The breakfast included was also very good. The shuttle was on time.
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Port Dover

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shelley

Stayed 1 night in Mar 2024
Response from Akbar Kabir on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

valerie

Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mosleh El

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff ,room is clean wash room is excellent.
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like everything restaurant was amazing food great service all around drivers are very friendly very good job !
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only inconvenience with this hotel was the shuttle didn't start running till 5am.
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Monica

Travelled with partner
Very friendly staff, great breakfast
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great option for overnighters near Pearson.
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Mar 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Erica, Nassau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable lounging and helpful staff
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Feb 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Francine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People who stay here should definitely use the free shuttle. I arrived at the same time as a solo traveller who paid $55 for a taxi from the airport. I waited 20 minutes for the shuttle once I called them. No walkable restaurants in the area so the only option is the on-site restaurant which worked out fine but they do have a limited menu.
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Feb 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Feb 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ebenezer

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional customer service
Stayed 1 night in Dec 2023
Response from Akbar Kabir on Feb 28, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that the outdoor lights shining onto the exterior of the building made it very difficult for the black out curtains to make the room dark. Lots of light still came through around the edges
Stayed 1 night in Feb 2024
Response from Akbar Kabir on Feb 28, 2024
Thanks for staying with us. We appreciate your feedback!