Dear Angela,Thank you so much for the great review. Im glad you enjoyed our fabulous location. We love it too.We hope to see you again very soon at our award-winning Apartment-Hotel. Kind regards Jenny O'Reilly Franchisee Quest Toowoomba

Hi Vicki,Thank you so much for the great review.We hope you see you again soon at Quest Toowoomba.Kind regards Jenny O'Reilly Franchisee Quest Toowoomba

Dear Rainer,Thank you for your fantastic 5 out of 5 rating on Expedia! We're delighted to hear you enjoyed your stay with us. Your positive feedback means a lot to our team.We hope to welcome you back to Quest Toowoomba soon!Best regards,

Dear Sarah, Thank you for taking the time to share your experience with us at Quest Toowoomba.Your feedback is invaluable to us, as it allows us the opportunity to ensure we are delivering to the expectations of our guests for all of their accommodation requirements.We hope to see you again very soon at our award-winning Apartment-Hotel. Kind regardsJenny O'ReillyFranchiseeQuest Toowoomba

Hi Mark. Thanks for taking the time to review your stay with us at Quest Toowoomba. We are indeed lucky to have a fantastic location for visitors to Toowoomba. I'm so happy to read that our team were their usual friendly selves during your interactions with them. We look forward to welcoming you back to Quest Toowoomba. Regards, Jenny O'Reilly, Franchisee, Quest Toowoomba

Hi Mark,Thanks so much for the great review. Im glad you enjoyed our convenient location. We love it too.We hope to see you again soon and Quest Toowoomba.Best Regards,

Dear Barbara,We sincerely appreciate you sharing your thoughts on your experience at Quest Toowoomba. It brings us great joy to hear that you had a delightful stay. We eagerly anticipate the opportunity to host you again at our distinguished Apartment-Hotel.Best regards,Jenny O'ReillyFranchisee Quest Toowoomba

Dear Cheryl,Thank you very much for your feedback and taking the time to share your experience with us at Quest Toowoomba.We always strive to provide excellence and great guest services.We hope to see you again very soon at our award-winning Apartment-Hotel.

Hello Helen,Thank you for the 5 star review, we are happy to hear that you enjoyed your stay. We work hard on providing excellence and always appreciate our guest feedback.We hope to see you again very soon at our award-winning Apartment-Hotel.

Hi Janita,Thank you so much for the great review. I am happy to read that you enjoyed your stay with us.We hope to see you again very soon at our award-winning Apartment-Hotel. Kind regards Jenny O'Reilly Franchisee Quest Toowoomba

Hi Wendy,Thank you so much for the great review. I am so pleased you enjoyed your stay with us.We hope to see you again very soon at our award-winning Apartment-Hotel. Kind regardsJenny O'ReillyFranchiseeQuest Toowoomba

Hi Mary Many thanks for taking the time to provide us with a review of your recent stay with us at Quest Toowoomba. I'm pleased to see that overall you enjoyed your stay with us. In regard to your comments on car parking - our property has limited onsite car parking and is also located in the busy downtown Toowoomba CBD precinct where parking is also limited and mostly metered. The deal that you booked did not include car parking. This is stated on the website and in the correspondence that is sent out at the time of your reservation being made. Our friendly team are always happy to provide information on the different parking options nearby. They can also assist you to recomment our deals that do include car parking. Thank you once again for staying with us and we hope to welcome you to Quest Toowoomba again in the future.

Hi Douglas Thank you for taking the time to review your recent stay with us at Quest Toowoomba. We are pleased that you ahd a comfortable stay and enjoyed our convenient location. It is indeed great to be able to get some fresh air into your room.We hope to see you again when you next visit Toowoomba. We hope to see you again when you next visit Toowoomba.

Hi Kate Thank you for the 5/5 review. We are so pleased that you enjoyed your stay & appreciated our lovely restoration of the church which now our hotel foyer.We hope to see you again when you next visit Toowoomba.

Hi Natasha Thank you for taking the time to share your experience with us at Quest Toowoomba. Your feedback is invaluable to us, as it allows us the opportunity to ensure we are meeting the expectations of our guests for all their accommodation requirements. I am terribly sorry to read that on this occasion we have not lived up to our usual exceptionally high standards. I can assure you that we have a regular schedule of carpet cleaning throughout our complex. We will be sure to inspect the carpet in this apartment, as well as review our best practices, policies, and procedures.Regarding your comments on decaffeinated tea and baking paper. We do keep a small supply of specialty items that are available through front office. We would have had a solution for both of these items.Thank you once again for taking the time to communicate this with us, so that we can continue to improve our offering to you and our other guests.

Hi Hjojin Many thanks for the 10/10 review. We love having you stay with us!

Dear ElizabethThank you for staying with us at Quest Toowoomba. I was naturally disappointed to read that you did not enjoy your stay with us, and particularly saddened that you did not communicate your concerns during your stay, which would have allowed us the opportunity to address your concerns at the time.Having had time to investigate your reservation and stay with us, I wish to clarify several points for others who may be reading this review - Carnival of Flowers is a major event in Toowoomba, attracting over 350,000 people each year. It is an event that fills every available hotel room in the city - our rooms are generally booked to capacity many months in advance. Your reservation was made at 12.41pm on your day of arrival. Your last-minute reservation was made possible due to an unexpected cancellation. You therefore booked one of the last rooms available in Toowoomba on that night. Whilst many of our rooms do boast beautiful views of Queens Park, and we really wish every room in our complex had access to this lovely view, unfortunately this is not physically possible. You were allocated the only room available which did not have a park view.You were not charged to have your vehicle in our car park until 1pm. Our receptionist made an error at the time of your arrival and charged your credit card twice for car parking. This error was picked up by another team member during our night audit process. We made you aware of the error and subsequent refund that same evening when you passed through reception on your way back from your evening out. It is standard practice for our departing guests to utilize our car park after checkout on their day of departure without incurring any extra fees. While I understand that you felt unimportant during your stay, I assure you that every guest is important to us. Our team strives to provide excellent service to all of our guests, and I sincerely apologize if we did not meet your expectations in this regard.

Hi PeterMany thanks for your 10 star review. We are so pleased that you enjoyed your stay at Quest Toowoomba.

HI CarolynThank you for staying with us at Quest Toowoomba and for taking the time to review your stay. As you mention, our very convenient CBD location is wonderful, however there is of course the busyness that comes with being in such a central location. Especially when there is a major event in town. We work together with neighboring businesses to minimize disturbance to our guests. I’m sorry to hear that on this occasion, the noise affected your stay.Moving forward, I have also noted in your profile that you prefer a quiet location. We hope to see you again when you next visit Toowoomba.

Hi GaeThank so very much for your 5 star review of your stay with us at Quest Toowoomba. We are indeed super handy to Queens Park. I'm happy to read that our team were their usual friendly selves during your interactions with them. We take great pride in employing and developing people who are passionate about our industry. We hope to see you the next time you visit Toowoomba.

Hi Roslyn,Thank you for taking the time to share your experience with us at Quest Toowoomba. Your feedback is invaluable to us, as it allows us the opportunity to ensure we are delivering to the expectations of our guests for all of their accommodation requirements. As I'm sure you can appreciate, while the convenience of a CBD location is wonderful, there is of course the busyness that comes from being in such a central location. I’m sorry to hear that on this occasion, the noise was excessive from a neighboring business, we will be sure to follow this up with them. I am glad to see that it looks like you enjoyed your time with us overall, and we hope that we will have the opportunity to welcome you back another time. Kind regards, Jenny O'Reilly. Franchisee - Quest Toowoomba

Dear Tammy,I am very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences, so I am truly sorry to have let you down on this occasion. Our property has limited onsite car parking and is also located in the busy downtown Toowoomba CBD precinct where parking is also limited and mostly metered. The deal that you booked did not include car parking. I understand the car spaces can be quite challenging, especially when we are at full compacity. We do offer two areas of secure parking, we suggest the lower level car park for larger vehicles. We have a range of room types available to our guests. You booked our studio rooms that are hotel style rooms. Our larger apartment style accommodation is perfect for families and features a separate bedroom, living area, full kitchen and laundry facilities and a balcony. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest.Kind regards Jenny O'Reilly Franchisee Quest Toowoomba

Thank you Will for taking the time to review your stay with us at Quest Toowoomba. I'm so happy to read that our team were their usual friendly selves during your interactions with them. We take great pride in employing and developing people who are passionate about our industry. We look forward to welcoming you back to Quest Toowoomba. Kind regards, Jenny O'Reilly.

Thank you for the great review of your stay with us at Quest Toowoomba. We are indeed lucky to have a fantastic location for visitors to Toowoomba. I'm so happy to read that our team were their usual friendly selves during your interactions with them. We take great pride in employing and developing people who are passionate about our industry. As you mentioned, the convenience of a CBD location is wonderful, however there is of course the busyness that comes from being in such a central location. I’m sorry to hear that on this occasion, the noise was excessive from a neighboring business, and effected your stay. We will be sure to follow this up with them. We hope to see you again very soon at our award-winning Apartment-Hotel. Kind regards, Jenny O'Reilly, Franchisee, Quest Toowoomba.

Dear BenThank you for taking the time to share your experience with us at Quest Toowoomba.Your feedback is invaluable to us, as it allows us the opportunity to ensure we are delivering to the expectations of our guests for all of their accommodation requirements.We hope to see you again very soon at our award-winning Apartment-Hotel. Kind Regards

Dear MardiThank you for taking the time to share your experience with us at Quest Toowoomba.Your feedback is invaluable to us, as it allows us the opportunity to ensure we are delivering to the expectations of our guests for all of their accommodation requirements.We hope to see you again very soon at our award-winning Apartment-Hotel. Quest Toowoomba

Hi Anthony Thank you for taking the time to review Quest Toowoomba. We are please to see that you enjoyed your stay and hope we will see you again soon.

Dear Ruth,Thank you for taking the time to share your experience with us at Quest Toowoomba.Your feedback is invaluable to us, as it allows us the opportunity to ensure we are delivering to the expectations of our guests for all of their accommodation requirements.We hope to see you again very soon at our award-winning Apartment-Hotel. Kind regardsJenny O'ReillyFranchiseeQuest Toowoomba

Dear PaulThank you for taking the time to share your experience with us at Quest Toowoomba. Your feedback is invaluable to us, as it allows us the opportunity to ensure we are delivering to the expectations of our guests for all of their accommodation requirements. We are pleased to see that overall you rated your stay in our studio room a 4/5. However, we are sorry to read that the bins were missed during our cleaning process. We sincerely apologise for this mistake and have reviewed our room cleaning and checking procedures with our team to ensure this does not happen again. We have noted the matter on your profile and would be grateful for the opportunity to make up for it should you choose to stay with us again. In regard to your concerns with our communication regarding our secure onsite parking. We will contact our Expedia representative to discuss the possibility of being able to display extra information on our property listing regarding parking. At present we have selected all available options within our Expedia (Wotif) property listing to clearly communicate that onsite parking is not included in the deal that you booked. The text that you received is automatically generated via our Expedia listing at the time your booking is made. This text includes very clear information on the deal you booked, including parking. We do this to ensure our guests are fully informed ahead of their stay and have the opportunity to change or cancel their booking if anything is not suitable to them.You mentioned the Sunday Late Check-Out offers via text. This offer is sent to Guests on Saturday afternoons so that they are able to claim a relaxed late-checkout on Sunday should it be desired. You stayed in one of our studio rooms , for a longer stays we recommend our fully self contained apartments. They are residential apartment style accommodation – with the full kitchen and laundry facilities, living areas and balconies – a home away from home for our guests.We hope to see you again very soon at our award-winning Apartment-Hotel. Kind regards Jenny O'ReillyFranchisee Quest Toowoomba

Hi Siobhan,Thank you for your 5 star review!It was our pleasure to have you stay, and to be able to assist with your late check-in needs.We look forward to seeing you again sometime.

Hi Sherri,Thank you for your 5 star review!We pride ourselves on all that we do - we look forward to welcoming you back again.

Hi Ivan,Thank you for sharing your 5 star review!We can't wait to welcome you back again

Thanks John for you 10* review.We look forward to welcoming you back again.