- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Playa Tonsupa
- 6 min walk
- Castelnuovo Beach
- 13 min drive
- Atacames Beach
- 22 min drive
- Esmeraldas (ESM-General Rivadeneira)
- 25 min drive
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Book online or call:1-866-500-4938
About this area
Located in Tonsupa, GHL Relax Hotel Makana Resort is by the ocean. Malecón Las Palmas is a local landmark, and the area's natural beauty can be seen at Atacames Beach and Playa Tonsupa.
- Playa Tonsupa - 6 min walk
- Castelnuovo Beach - 13 min drive
- Sua Beach - 13 min drive
- Anderson Folk Stadium - 22 min drive
- Atacames Beach - 22 min drive
- Esmeraldas (ESM-General Rivadeneira) - 38 min drive
- Where to eat
- Sunset Restaurant – Ocean-view restaurant offering seafood. Serves breakfast, lunch and dinner.
About this property
GHL Relax Hotel Makana Resort
Food and drink
Children and extra beds
- Children are welcome.
Property payment types
You need to know
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- No on-site parking is available.
We should mention
Property is also known as
- Hotel Makana Resort Tonsupa
- Makana Tonsupa
The hotel is on a downward trend
This was the fourth time we stayed at this hotel. You cannot beat the pool and access to the ocean, but obviously the current management is not competent. The maintenance and service is not good and has really deteriorated from 3 yrs ago. I would rate this a 4 star 3 years ago, and maybe a 2-3 star now. With the exception of the excellent manager of the restaurant, Alberto, the staff has no idea what service is. For example, our reservation said our room included a microwave. It did not have one. We brought this to the front desk and she basically said 'prove it'. We brought her the expedia website on our tablet and she said to email her the link. We said this is "Expedia".....Just go to Expedia.com. She said she couldn't do that. Also on our last day, a generator kicked in at 4AM that was so loud right outside our door. We looked around for anyone to help us at 430 am and no one could be found, even the guard. We mentioned it to the front desk at checkout and asked about what they would do. He said he heard about it and that it was at 630 am and he couldn't do anything about it. no apology, no acknowledgement, and he didn't believe us that it started at 4am. In terms of maintenance, the employees are really clueless. The condition of the rooms and hotel overall is deteriorating and they are not keeping up. The room had numerous issues. It was funny to watch the maintenance guys spend hours watering the dirt that used to be grass.
Pros: Pool and ocean access are great. The restaurant is great as long as Alberto is your waiter.
Cons: Management needs to really work on customer service and maintenance before the place really falls apart.
Location: very secluded. The road is horrible to get to the hotel and not well marked. It is easy to get to the towns to eat though and the seafood is great.