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Reviews

4.0 / 5Very Good
13 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Playa Tonsupa
    6 min walk
  • Popular Location
    Castelnuovo Beach
    13 min drive
  • Popular Location
    Atacames Beach
    22 min drive
  • Airport
    Esmeraldas (ESM-General Rivadeneira)
    25 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Standard Room

    Room Amenities

    • Beach view
    • Sleeps 4
    More details
  • Superior Room

    Room Amenities

    • Beach view
    • Sleeps 4
    More details

About this area

Tonsupa

Located in Tonsupa, GHL Relax Hotel Makana Resort is by the ocean. Malecón Las Palmas is a local landmark, and the area's natural beauty can be seen at Atacames Beach and Playa Tonsupa.

Popular Location

What's nearby

  • Playa Tonsupa - 6 min walk
  • Castelnuovo Beach - 13 min drive
  • Sua Beach - 13 min drive
  • Anderson Folk Stadium - 22 min drive
  • Atacames Beach - 22 min drive

Getting around

  • Esmeraldas (ESM-General Rivadeneira) - 38 min drive

Restaurants

  • Where to eat
  • Sunset Restaurant – Ocean-view restaurant offering seafood. Serves breakfast, lunch and dinner.

About this property

GHL Relax Hotel Makana Resort

Delightful beach hotel with a spa tub
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a health club. All 31 rooms offer free WiFi, balconies and TVs with cable channels. Fridges, room service and ceiling fans are among the other amenities available to guests.
GHL Relax Hotel Makana Resort offers 31 forms of air-conditioned accommodation with a safe and an iron/ironing board. Rooms open to balconies. Cable televisions are provided. This Tonsupa hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.
An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach and a health club.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Return airport shuttle (surcharge)

Food and drink

1 restaurant
1 bar
Room service available

Things to do

Health club
Outdoor pool
Hot tub

Family friendly

Dry-cleaning service
Laundry facilities
Outdoor pool
Fridge
Supervised childcare/activities

Conveniences

Lift

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Tour/ticket assistance

Languages spoken

Spanish

Business services

1 meeting room

Outdoors

Garden
Private beachfront location

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Ceiling fan

Bathroom

Hairdryer (on request)
Towels

Entertainment

TV channels
TV

Food and drink

Fridge

Outdoor space

Balcony

More

Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in time starts at 1 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Children and extra beds

  • Children are welcome.

Property payment types

Diners Club
Mastercard
American Express
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.

We should mention

Guests must transfer via shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking.

Property is also known as

  • Hotel Makana Resort Tonsupa
  • Makana Tonsupa
4.0

Very Good

5 - Excellent
7
4 - Good
2
3 - Okay
2
2 - Mediocre
1
1 - Poor
1
3.9
Cleanliness
3.9
Service and Staff
4.5
Amenities
3.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Apr. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Dec. 2018

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for Tonsupa

Good hotel, fretfully people.

Stayed 2 nights in Jun. 2018

3/5

  • Liked: Cleanliness, staff & service

Five day stay for business.

The room was okay, but lacked any decorations. There is no hot water available for the sinks. The rest of the hotel and grounds were very nice. WIFI was good. The staff was very helpful. However, because very few people spoke English, communication was difficult. The restaurant was average. Beautiful pool.

2/5

The hotel is on a downward trend

This was the fourth time we stayed at this hotel. You cannot beat the pool and access to the ocean, but obviously the current management is not competent. The maintenance and service is not good and has really deteriorated from 3 yrs ago. I would rate this a 4 star 3 years ago, and maybe a 2-3 star now. With the exception of the excellent manager of the restaurant, Alberto, the staff has no idea what service is. For example, our reservation said our room included a microwave. It did not have one. We brought this to the front desk and she basically said 'prove it'. We brought her the expedia website on our tablet and she said to email her the link. We said this is "Expedia".....Just go to Expedia.com. She said she couldn't do that. Also on our last day, a generator kicked in at 4AM that was so loud right outside our door. We looked around for anyone to help us at 430 am and no one could be found, even the guard. We mentioned it to the front desk at checkout and asked about what they would do. He said he heard about it and that it was at 630 am and he couldn't do anything about it. no apology, no acknowledgement, and he didn't believe us that it started at 4am. In terms of maintenance, the employees are really clueless. The condition of the rooms and hotel overall is deteriorating and they are not keeping up. The room had numerous issues. It was funny to watch the maintenance guys spend hours watering the dirt that used to be grass.

Pros: Pool and ocean access are great. The restaurant is great as long as Alberto is your waiter.

Cons: Management needs to really work on customer service and maintenance before the place really falls apart.

Location: very secluded. The road is horrible to get to the hotel and not well marked. It is easy to get to the towns to eat though and the seafood is great.

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