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Reviews of Best Western Hi-desert Inn

2.5 out of 5
Best Western Hi-desert Inn
320 Main Street, Highways 6 & 95, Tonopah, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 586 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chris, henderson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024

8/10 Good

Helen

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was a convenient 1/2 way stop between Vegas and Reno. Staff was cordial. The room was spacious and allowed pets, I had a dog. I thought the rate and the additional $45.00 pet fee were a bit high. Having fresh cookies available was a nice touch and they provided an above average breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Bonnie, Damascus

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room had a bad smell . No towels when we came. Bed linen was thin. Bottom sheet was thin, ripped and would not stay on the bed
Stayed 1 night in Apr 2024

6/10 Okay

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd stay since Feb 24, I think it is the best option by far in Tonopah! The staff is friendly,the rooms are spotless and the beds oh so comfy! They give you lots of pillow options and that is also a plus.The parking is ample and well lit and we feel safe leaving our vehicle out there with luggage in it. We will stay there every time we pass through. Also the Brewery across the street has a nice menu and a cozy feel.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra and Nick

Travelled with partner
Liked: Amenities
Great staff , Wonderful Tap Room Brewery across street, Fun great staff and brews!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Bruce, West Linn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

EDITH

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, comfortable beds
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally friendly desk staff at check-in.
Stayed 1 night in Mar 2024

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy and friendly check in,the rooms are clean and the beds are so comfortable and a great variety of pillow options. Parking was good and well lit. We walked down to the Mizpah and had a couple of drinks and gambled then walked across the street from our motel to the Tap Room Brewery,such a cute place and yummy food. Will stay here on our next trip through for sure.
Stayed 1 night in Feb 2024

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, comfortable and pets welcome!
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Did not sleep well bed was terrible uncomfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda

Stayed 1 night in Dec 2023

8/10 Good

Johan

Liked: Staff & service, room comfort
An average BW. We prefer to stay at BW's when we travel, so we have stay at many of them. This is an older well used BW.
Stayed 1 night in Nov 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
nice quick stay. The shower didn't have very good hot water at all.
Stayed 1 night in Nov 2023
Response from Kameron Elliott, GM on Nov 29, 2023
Thank you for staying with us and taking the time to complete a review. I am very sorry to hear about this issue with hot water. I will have our maintenance look into this so it can be resolved. Thank you for bringing this forward and we hope to have another chance to serve you again in the future.

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Great place to stay when passing through. Room was a bit run down but super comfortable beds with plenty of pillows. Only complaint (and after a 10hr drive I was too tired to question it) was the pet fee. When booking it says $15 per night but I was charged $20 per pet.
Stayed 1 night in Nov 2023
Response from Kameron Elliott, GM on Nov 29, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will look into this difference so it can reflect properly. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western continues to be our first choice for lodging when we travel. This one out did any we have stayed in so far. Highly recommend to anyone traveling through this area.
Stayed 1 night in Nov 2023
Response from Kameron Elliott, GM on Nov 29, 2023
Thank you for staying with us and taking the time to complete a review. We appreciate your kind words more than you know especially in this day in age. We look forward to your next visit.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kameron Elliott, GM on Nov 29, 2023
Thank you for staying with us and taking the time to complete a review. We appreciate your feedback and look forward to serving you again.

10/10 Excellent

Steven, Show Low

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go-to stop on our trips back n forth to Oregon from Arizona. Great place.
Stayed 1 night in Nov 2023
Response from Kameron Elliott, GM on Nov 2, 2023
Thank you for staying with us and taking the time to complete a review. We appreciate your feedback and we are proud to be your stop-and-go during your travels. Wishing you a safe rest of your trip and we look froward to serving you again.

10/10 Excellent

Steven, Show Low

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we travel between Arizona and Oregon. It’s our halfway point. This hotel is clean and comfortable and more than accommodating for our large family.
Stayed 1 night in Oct 2023
Response from Kameron Elliott, GM on Nov 2, 2023
Thank you for staying with us and taking the time to complete a review. We are proud to be your halfway point on your annual trip from Arizona to Oregon. We strive to provide a clean and comfortable environment for all of our valued guests. Safe travels to your destination and we look forward to serving you again on your next trip.

10/10 Excellent

Stephen T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again next time through
Stayed 1 night in Oct 2023
Response from Kameron Elliott, GM on Nov 2, 2023
Thank you for staying with us and taking the time to complete a review. We appreciate your feedback and we look forward to serving you again on your next time through.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marthe on Oct 24, 2023
Thank you for giving us the score we strive for. We appreciate your positive feedback! Safe Travels to you!

10/10 Excellent

Stephen T

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Nice staff. Very good breakfast
Stayed 1 night in Oct 2023
Response from Marthe on Oct 24, 2023
We are always happy to have guests respond with positive, kind words and a good score. Thank you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marthe on Oct 16, 2023
Thank you for your outstanding review! Happy travels to you!

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was pretty disappointed with this hotel. Had it cost $75 a night I would expect I got what I paid for but over $200 for one night should have been so much better. The bathtub had long hairs on the tub wall and the fabric sofa and lounge chair in room were pretty dirty. Everything else seemed clean. We were assigned a room that was in another building requiring us to exit the main building and enter in the back which did not seem safe. The area was very sketchy with a boarded up building back there and a thrift shop across the way. Seriously-So weird. The desk clerk was polite and we did not ask for a new room so can’t say if they would have accommodationed but they were full. We've come to expect so much better from a best western. Tonopah is kind of the only stop point with hotels between Reno and Las Vegas so options are limited. Seems like they know that.
Stayed 1 night in Oct 2023
Response from Marthe on Oct 13, 2023
We strive to provide all our guests with a superior experience, and it sounds like you did not experience that during your stay. It sounds like you were in a business suite. Please accept my sincere apology.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities
I noticed my room had smell of smoke which I had not noticed the last time I stayed here.
Stayed 1 night in Oct 2023
Response from Marthe on Oct 12, 2023
Our property is 100% non-smoking. I apologize that you noticed a smoke smell. Thank you for bringing this to my attention, we will work to make sure this does not happen again.

10/10 Excellent

Patric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really unexpectedly clean, good breakfast and coffee, friendly staff. Will stay there again.
Stayed 1 night in Oct 2023
Response from Marthe on Oct 12, 2023
We work hard to provide our guests with a clean comfortable stay. I'm glad you enjoyed.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop off.
Great place for a stop off between Vegas and Yosemite. Clean rooms, excellent breakfast and lovely bar/restaurant over the road.
Stayed 1 night in Oct 2023
Response from Marthe on Oct 12, 2023
We are glad you found us to be a great place to stop as part of your trip to Yosemite National Park. Thanks for the nice review!

8/10 Good

Frank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marthe on Oct 12, 2023
Thank you for Staying with us.

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Kameron Elliott, GM on Sep 25, 2023
I am very sorry to see we have failed you during your stay with us. Was there any specific feedback regarding your score? We appreciate any and all guest feedback from all our valued guests so we can improve. We hope to be able to provide you with the best experience in the future. Safe travels to your destination.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kameron Elliott, GM on Oct 3, 2023
Thank you for staying with us and taking the time to complete a review. We are happy to see you enjoyed your stay and we look forward to serving you again.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An interesting stopover on the way to Las Vegas as Death Valley was closed. Worth a peek in the Mizpah hotel and had a great meal at the brewing company over the road from the hotel.
Stayed 1 night in Sep 2023
Response from Marthe on Sep 21, 2023
We appreciate you taking the time to give your feedback. I'm glad you enjoyed our town. Many Smiles!

10/10 Excellent

Marla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Marthe on Sep 13, 2023
Thank you Maria for the fantastic score! We are always working to provide our guests with a great experience, and I appreciate you noticing. Happy travels to you!

6/10 Okay

Stacey

Stayed 1 night in Aug 2023
Response from Marthe on Sep 13, 2023
I'm sorry we did not exceed your expectations. We would love more specific feedback so we might make improvements, as we strive to provide our guests with a superior experience.

8/10 Good

Sean

Travelled with pets
Liked: Cleanliness, staff & service
A nice place to stay for the night.
Stayed 1 night in Sep 2023
Response from Marthe on Sep 13, 2023
Kind words such as yours are greatly appreciated. Thank you.

10/10 Excellent

Gad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stuff
Stayed 1 night in Aug 2023
Response from Marthe on Aug 31, 2023
Thank you for the positive review and for staying with us!

10/10 Excellent

walter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean whole hotel was excellent
Stayed 1 night in Aug 2023
Response from Marthe on Aug 31, 2023
We strive to provide all our guests with a clean room and I am happy to see we achieved it. Thank you for your response.

8/10 Good

Benjamin, Walnut

Stayed 1 night in Aug 2023
Response from Marthe on Sep 13, 2023
Thank you for taking the time to score us. We hope to see you again soon.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay while traveling through. Pricey for a very average place, but not much to choose from for many miles in this part of Nevada.
Stayed 1 night in Aug 2023
Response from Kameron Elliott, General Manager on Aug 25, 2023
Thank you for staying with us at the Best Western Hi-Desert Inn. We appreciate your feedback and wish you safe travels to your destination.

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kameron Elliott, General Manager on Aug 24, 2023
Thank you for staying with us and taking the time to complete a review. We appreciate your feedback and look forward to serving you again.

10/10 Excellent

Christy, Dallas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this property everytime we travel south for business. The kitchen staff is spectacular! So professional but kind and thoughtful! They are above and beyond our expectations and truly make our stays so pleasant!
Stayed 1 night in Aug 2023
Response from Kameron Elliott, General Manager on Aug 23, 2023
Thank you for taking the time to complete a review. We are proud to be your hotel of choice when traveling south for business. Your feedback and compliments are very appreciated and we always look forward to serving you.

10/10 Excellent

Manuelito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property very clean and staff are very cheerful !
Stayed 1 night in Aug 2023
Response from Marthe on Aug 10, 2023
We strive to keep our property clean and our staff cheerful and I'm glad you were able to experience that. Thank you for staying with us.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Marthe on Sep 13, 2023
We appreciate the score. Thank you for the response. Safe travels to you.

10/10 Excellent

Ellie

Stayed 1 night in Jul 2023
Response from Kameron Elliott, General Manager on Aug 8, 2023
Thank you for staying with us and taking the time to complete a review. We appreciate you taking the time to provide feedback and we look forward to serving you again.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
The hotel is very clean and quiet. The breakfast choices and quality were excellent.
Stayed 1 night in Jul 2023
Response from Kameron Elliott, General Manager on Aug 1, 2023
Thank you for staying with us and taking the time to complete a review. We are pleased to hear you found your stay to be clean and quiet. Safe travels to your destination and we look forward to serving you again.

10/10 Excellent

Greg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean, friendly staff, and a real good breakfast
Stayed 2 nights in Jul 2023
Response from Kameron Elliott, General Manager on Aug 1, 2023
Thank you for staying with us and taking the time to provide valuable feedback. We are proud you found your stay to be friendly and clean. I am happy you were able to enjoy our breakfast and we look forward to serving you again on your next journey through Tonopah.

10/10 Excellent

Suresh, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
clean with all amenities ,friendly staff.
Stayed 1 night in Jul 2023
Response from Marthe on Sep 13, 2023
We are happy to see you enjoyed your stay. Thank you for the review.

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kameron Elliott, General Manager on Aug 1, 2023
Thank you for staying with us and taking the time to complete a review. We appreciate your feedback and look forward to serving you again.