Front of property - evening/night

Reviews of Holiday Inn Express & Suites Houston NW - Tomball Area, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 416 out of 607 reviews" "
Rating 8 - Good. 144 out of 607 reviews" "
Rating 6 - Okay. 24 out of 607 reviews" "
Rating 4 - Poor. 10 out of 607 reviews" "
Rating 2 - Terrible. 13 out of 607 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
The service it’s great.
Stayed 1 night in Apr 2024

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tomball Holiday Inn is great
Stayed 1 night in Mar 2024
Response from Reesa on Mar 30, 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Excellent

Vijay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place
Stayed 1 night in Mar 2024
Response from Reesa on Mar 30, 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Typical HI Express. Good not great but that’s the price point. Worked for us visiting family nearby.
Stayed 2 nights in Mar 2024
Response from Reesa Payne on Mar 29, 2024
We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reesa on Mar 29, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

2/10 Terrible

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reesa on Mar 29, 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reesa Payne on Mar 29, 2024
We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Kristin

Stayed 2 nights in Mar 2024
Response from Reesa Payne on Apr 7, 2024
Thank you so much for taking the time to let us know your feedback. I'm so pleased you had a great stay and we hope to be able to have you as our guest again!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reesa Payne on Mar 12, 2024
We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & building. Friendly staff
Stayed 2 nights in Feb 2024
Response from Reesa Payne on Mar 12, 2024
We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

2/10 Terrible

Joleen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
i did not like the fact that the day crew and manager said my dogs were not service animals I showed them the paperwork but because one of my dogs barked when i left his side in the room, they got complaints I had taken onr out by itself and he barked That was my fault for leaving him He has been misplaced so many times in the past 3 weeks, he's not acting quite like himself There was no problem with the other one The male is actually my husband's and he is in Tomball Hospital at the moment I've been doing my best alone with him since his hospitalization I apologize for my dog barking in the morning Hes lost without his owner Im doing my best but he's nervous hes not here He did bark at people but he was excited He's never bitten anyone in his 6 yrs of life He hasn't been home in 3 weeks Some people are just plain heartless Needless to say, they asked me to leave their establishment I did so without a fuss They tore up nothing nor did they ever make a mess anywhere i also bring my bags to pickup any waste the may make in the grass Very responsible
Stayed 1 night in Feb 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, safe, smells great, great value - overall wonderful stay! thank you!
Stayed 3 nights in Feb 2024
Response from Reesa Payne on Mar 12, 2024
We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately we got a room by the elevator….never get a room by the elevator! Extremely noisy!!!
Stayed 1 night in Feb 2024
Response from Reesa Payne on Mar 12, 2024
We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We are sorry to hear you had an issue with noise by the elevator though. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 3 nights in Feb 2024
Response from Reesa Payne on Mar 12, 2024
We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

6/10 Okay

DAISY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water was not hot enough in the room for showers
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a terrible smell of cleaning solutions and I was very allergic to it.
Stayed 2 nights in Jan 2024

6/10 Okay

Amber

Stayed 2 nights in Jan 2024

10/10 Excellent

DONNA

Staff is friendly. Clean rooms
Stayed 1 night in Jan 2024
Response from Reesa Payne on Mar 12, 2024
We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Beds were very comfy, staff was incredibly nice & the breakfast was wonderful! Will definitely be back!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property! Scrumptious breakfast!
Excellent property and great staff. Comfy beds. Secure location. Wonderful breakfast. Great variety!!!! Definitely will return.
Stayed 1 night in Dec 2023

10/10 Excellent

micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Sandra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I am in a wheelchair and originally i thought booked wheelchair accessible room we needed to change when we got there because we needed another bed the room was totally not wheelchair accessible at all could not use nathroom at all used the one in the hall i didn't mind yhat so much and totally accepted the room we were in then about a hour after we checked out they called and accused of stealing a thing that you put your luggage on which we totally did not take coffe machine did not work ot was just not a room i expected grom holiday inn and the to be accused of taking something which we did not o was disappointed in this hotel
Response from Reesa Payne on Dec 25, 2023
Thank you for taking the time to let us know about your stay with us! We strive to exceed our guests' expectations and I'm sorry to hear that we did not accomplish that with your stay. We use feedback such as yours to better our guest experience. We appreciate your flexibility while our agent tried to find the best room possible to accommodate your needs. I apologize that the tone seemed accusatory when the day shift agent called about the luggage rack. I was able to brew coffee from the machine in your room but the steps can be a little tricky. Again, we are grateful for your feedback and will utilize it to provide a better guest experience.

10/10 Excellent

Tom, Kingfisher

Stayed 1 night in Dec 2023
Response from Reesa Payne on Dec 25, 2023
Thank you for taking the time to let us know you had a great experience with us! We hope to be able to serve you in the future!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reesa Payne on Dec 25, 2023
Thank for taking the time to let us know you had a great experience!

8/10 Good

Celesta

Stayed 3 nights in Nov 2023

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melissa checked us in and she was so friendly and professional. The bed was super comfortable and the room was very clean. We would definitely stay again.
Stayed 1 night in Nov 2023
Response from Reesa Payne on Dec 25, 2023
Thank you so much for taking the time to let us know you had a great stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Reesa Payne on Dec 25, 2023
I'm so pleased you had a great experience at our hotel and we truly appreciate you taking the time to post a review!

2/10 Terrible

Melanie

Stayed 1 night in Nov 2023
Response from Reesa Payne on Dec 25, 2023
I'm sorry to see that we did not meet your expectations with your stay. Please feel free to reach out to me and let me know how we could have better served you. Thank you!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
This is a great hotel. The beds were comfy, the rooms were clean, and the breakfast was fantastic. I would highly recommend this hotel and will definitely be staying here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean hotel. We would stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Maurice

Stayed 1 night in Nov 2023

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean facilities and friendly people.
Stayed 1 night in Nov 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Quiet and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice and clean hotel. You can tell they keep this property up. The staff was very friendly also.
Stayed 3 nights in Nov 2023

8/10 Good

Jacale

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay
The hotel was very nice and clean, easy to find. But the pillows were HORRIBLE! Too soft, suggestion….maybe have firm and soft pillows
Stayed 1 night in Nov 2023

10/10 Excellent

Arlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Comfortable bed and good shower water flow. Quiet and great breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nalleli

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast for this property was outstanding!!! The only reason I don’t give this property 5 stars is because the beds are not very comfortable and the room size is small. Other than that, everything else was great
Stayed 1 night in Oct 2023

6/10 Okay

ted

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Reesa Payne on Oct 17, 2023
Thank you for taking the time to let us know about your stay. I apologize for any inconvenience you may have experienced. We truly strive for each guest to have a great experience and it seems we did not meet this expectation for you. I hope you will give us another opportunity if in the area again.

10/10 Excellent

Tenesha

Stayed 2 nights in Oct 2023
Response from Reesa Payne on Oct 17, 2023
We strive for each guest to have a great experience. I'm so pleased you enjoyed your stay with us. Thank you for your positive review!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Marixa

Stayed 1 night in Sep 2023
Response from Reesa Payne on Oct 17, 2023
Thank you for your positive review! We strive for each guest to have a great experience and are so glad you enjoyed your stay!

8/10 Good

Shanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy clean beds but toilet needs some attention
My father was in the nearby hospital for over a month. I stayed here a couple of times to visit him. Coincidentally, I was assigned the same room both times I visited. The toilet in room 211 does not flush well, and you have to wait 10-15 minutes for the bowl to fill before you can flush it again. It was awkward to be "trapped" in the bathroom with family visiting in the main area of the hotel room. I mentioned it to the attendant my first stay, but found the toilet still didnt work well on my second stay 2 weeks later. Otherwise, thank you for the easy check in. I love the comfortable, clean beds and linens so very much.
Stayed 1 night in Sep 2023
Response from Reesa Payne on Sep 20, 2023
Thank you for choosing us for both of your stays! We apologize for the inconvenience you experienced and will address the issue. We truly appreciate your feedback and hope to see you again if in the Tomball area!