We checked in very late after a long drive from Portugal, so the efficient check in was appreciated. The room was well aired, and spacious, with a comfortable desk, chairs, and easy access for a laptop. Bathroom was full sized, clean and crisp. Unfortunately, the complimentary coffee machine refused to work, and the door to the terrace with mountain view (for which we paid extra) was stuck.
On check out, having pointed out these wee probs, the receptionist said we should have notified the night receptionist, and they would have given us a different room. As we'd already dragged our luggage up, and partially unpacked, before these faults were identified, this was not a realistic solution at 11pm. One would expect a four star hotel to check such things regularly...
Upside was extremely comfortable beds, excellent soundproofing, and an evidently popular restaurant.
Shall certainly consider if passing through Urnieta again.