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Reviews of Staybridge Suites Toledo - Maumee, an IHG Hotel

3 out of 5
Staybridge Suites Toledo - Maumee, an IHG Hotel
2300 Village Drive Building #1800, Maumee, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1000 reviews" "
Rating 8 - Good. 248 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Greg

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 15, 2024
Thanks Greg for the great review. Hope to see you again in the future!

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff were extremely helpful and friendly
Stayed 2 nights in Apr 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 12, 2024
Thank You so much for the great review Stephanie. Hope to see you again in the future

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wuz perfect
Stayed 2 nights in Apr 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 11, 2024
Thanks so much for the kind words and staying with us. Hope to see you again in the future

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 11, 2024
Thank You so much for staying with us Belinda. Hope to see you again in the future

2/10 Terrible

Tabatha

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness
Was charged a $250 fee that was NOT disclosed when I booked the stay. Was told when we checked in that we could not have a birthday party that was also NOT disclosed before I booked the stay. Was told we could not have cake or decorations in the room at all. This stay was SUPPOSED to be for my sons birthday and we were GOING TO have a party for him but we DID NOT because we were told we wasn't allowed. The pull out couch bed was dirty, apparently house keeping don't clean thoroughly because we found food on the walls and ceiling from previous people, did under the beds because they didn't clean good enough, the pool room was so hot I felt like i was going to pass out, there is no ventilation apparently, the pool room floor had ants crawling around EVERYWHERE, the pool had so much chlorine in it that the water was cloudy and you couldn't even see the pool floor and there was so much chlorine that just sitting in the room made your eyes burn and most of the time there was no towels in there, I had to go ask for totals a couple times. We will NEVER AGAIN come to this place. Kalahari is the same price with parties ALLOWED! We will take our business there. Get yourselves together. I'm not sure how you have a 4.0 rating... it was a horrible experience! NEVER EVER AGAIN!
Stayed 2 nights in Mar 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 11, 2024
Dear TabathaThank you for taking the time to share your feedback. We're truly sorry to hear about your experience. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered.We value every customer's perspective, and we take your concerns seriously. We're committed to improving our services and ensuring that all our guests have a positive experience with us.We would appreciate the opportunity to discuss your concerns further and see how we can make things right. Please feel free to reach out to us directly at hotel, and we'll do our best to address any issues you've encountered.Once again, thank you for bringing this to our attention. We hope to have the chance to regain your trust and welcome you back in the future.Best regards,Staybridge Suites Maumee

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting location next to an outdoor mall.
Stayed 3 nights in Mar 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 6, 2024
Thank you for staying with us. Hope to see you again in the future.

10/10 Excellent

Tom

Stayed 3 nights in Mar 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 15, 2024
Thanks for the great review Tom. Hope to see you again in the future!

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice stay!
Stayed 1 night in Mar 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 6, 2024
Thanks for staying with us Karen. Hope to see you again in the future

10/10 Excellent

TeShawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the stay for my birthday I enjoyed myself it was nice and clean and quiet
Stayed 2 nights in Mar 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 6, 2024
Thank for staying with us, hope to see you again in the future.

2/10 Terrible

Tierra

Stayed 1 night in Feb 2024
Response from Staybridge Suites-Toledo, Maumee on Apr 9, 2024
Dear TierraI hope this email finds you well. I am writing to extend my sincerest apologies for the inconvenience you experienced during your recent stay at our hotel.Please accept our deepest apologies for any distress or inconvenience this may have caused you.Our team takes the safety and comfort of our guests very seriously, and it is truly disheartening to hear that we fell short of our commitment to providing exceptional service during your time with us.We have conducted a thorough investigation into the matter to ensure that such incidents are not repeated in the future. Additionally, we have implemented additional measures and training protocols to further safeguard against similar occurrences.Please rest assured that your feedback is invaluable to us, and we genuinely appreciate you bringing this matter to our attention. It is only through feedback such as yours that we can continue to improve and provide the high standard of service that our guests deserve.Once again, we deeply apologize for any inconvenience this incident may have caused you. We truly value your patronage and hope to have the opportunity to welcome you back to our hotel in the future to provide you with the exceptional experience you rightfully expect and deserve.Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact me directly at gm.staybridgemaumee@gmail.comWarm regards,Terrell Littles General Manager Staybridge Suites Maumee OH

6/10 Okay

Kelli

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Jennifer

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I would have known it was $75 for a pet. That’s almost as much as the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Stayed 5 nights in Dec 2023

10/10 Excellent

Kristin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Comfortable. Great breakfasts and right by a Shopping Mall.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tonia, Santa Monica

Stayed 1 night in Dec 2023

10/10 Excellent

Beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend
I've stayed here multiple times and this place always delivers! It's clean, friendly, and in a nice area. Close to Toledo. I would recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Tiffanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tonia, Santa Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suites. Nice breakfast. Just a little dated decor, but clean. Will stay again.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable Bed
Uncomfortable bed - lumpy and springy. Since that is basically the sole purpose of a hotel…. Curtains did not shut out the many bright lights of the shopping center it shares a parking lot with. Otherwise it was fine. Clean. Smelled fine despite having a kitchen unit.
Stayed 1 night in Dec 2023

4/10 Poor

Ronald

Stayed 2 nights in Dec 2023

8/10 Good

Corey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. No real complaints. We stayed out there and tried to meet some friends in Maumee. Biggest issue was securing a ride share service. That has nothing to do with the hotel.
Stayed 1 night in Dec 2023

6/10 Okay

Zachary, Beavercreek Township

Travelled with family and small children
We have been here four other times with minimal issues, but boy have things gone downhill! Poop on the toilet seat, bathroom smelling like fried food, shower drain backed up, cards had to be reprogrammed multiple times, dishwasher door was not able to be locked so had to be hand washed, microwave light was out, one bathroom was freezing, and the cart situation for loading and unloading was rough. The carts were small and the one we used was missing part of it, so we had to make 2 trips. Leaving we had to carry everything by hand because they only have 2. It took us 3 trips, which sucks when you have a baby. We were really disappointed. All employees had zero personality at front desk! Surprisingly, the other staff were much more friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Flora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we needed.
Hotel was exactly what we expected, best hotel breakfast of any hotel we've stayed at in years. Clean hotel with great service
Stayed 7 nights in Nov 2023
Response from J.shaw on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right next to a very nice shopping mall. Walkable. Very quiet. Nice, clean facility.
Stayed 1 night in Nov 2023
Response from J.shaw on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better not mind contractors
Had to move rooms initially due to smoke smell. After that, it was great other than early in the morning when the workers that stay there got loud prior to leaving for the day.
Stayed 3 nights in Nov 2023
Response from J.shaw on Nov 30, 2023
Thank you for staying with us!

10/10 Excellent

Beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Excellent Stay
The room was clean and comfortable. The breakfast was good.
Stayed 2 nights in Nov 2023
Response from J.shaw on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Clayton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice!!! Thank you!
Stayed 1 night in Nov 2023
Response from J.shaw on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from J.shaw on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 3 nights in Nov 2023
Response from J.shaw on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Patrick

Stayed 1 night in Nov 2023

10/10 Excellent

nanci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2023
Response from J.shaw on Nov 14, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

10/10 Excellent

Karen, Hudson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Oct 2023
Response from J.shaw on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

2/10 Terrible

Tanya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not able to check in
We were unable to check in to this hotel. We arrived at midnight and waited for well over 2 hours (along with multiple other people) and no one was working the front desk. We checked everywhere. Local police was even called yo come check things out. After waiting for over 2 hours we gave up and had to find another hotel to check in to for the night. Can provide police report number and case # with IHG hotels if required. NOT IMPRESSED!!!!
Stayed 1 night in Nov 2023
Response from Staybridge on Nov 10, 2023
Thank you for your feedback.

2/10 Terrible

Scott

Travelled with family
Disliked: Staff & service
We got there to check in at 11:55pm. There was NO ONE at the counter. We waited for 50 minutes and then finally left to make the 3 hour drive home in the middle of the night. There were several other families trying to check in as well which also finally just left. Incredibly frustrated - have never had this experience. Will be expecting a refund.
Stayed 1 night in Nov 2023
Response from Staybridge Suites on Nov 6, 2023
Good morning-Thank you so much for leaving a review. I would to apologize for the service you received at the Staybridge Suites Maumee. This is not how we usually do business. I have brought this issue up with the appropriate team members. I have also issued a full refund. please give 7-10 business days for this to reflect in your bank account.

4/10 Poor

Marcus

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Staybridge Suites on Nov 6, 2023
Hello-Thank you so much for your feedback.

6/10 Okay

Bilan

Stayed 1 night in Oct 2023
Response from J.shaw on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

6/10 Okay

Bilan

Stayed 1 night in Oct 2023
Response from J.shaw on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from J.shaw on Nov 7, 2023
Thank you for taking the time out to rate us regarding your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

6/10 Okay

Jodi

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
We were at the hotel basically to sleep- room was clean and bed was comfy. We had to be out early next morning and Very disappointed that breakfast did not start until 7:30 and when asked if there was anything we could just grab since we had to leave before 7, the front desk said no. One of the reasons we chose this place was free continental breakfast and assumed that by 7 something would be available. Very disappointed as I would have chosen a different hotel should I have know this.
Stayed 1 night in Oct 2023
Response from Staybridge Suites on Nov 6, 2023
Thank you so much for your feedback

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from J.shaw on Nov 7, 2023
Thank you for taking the time out to rate us regarding your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, friendly maintenance person immediately fixed a small issue we had. I wish they would clean rooms during the stay. I hate that this was a covid protocol that seems to have stuck.
Stayed 3 nights in Oct 2023
Response from J.shaw on Nov 7, 2023
Dear Kelly,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites TOLEDO - MAUMEE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet place to stay.
Stayed 1 night in Oct 2023
Response from J.shaw on Nov 7, 2023
Thank you for taking the time out to rate us regarding your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

2/10 Terrible

Macie

Stayed 2 nights in Oct 2023
Response from Staybridge on Nov 8, 2023
Thank you for your feedack

6/10 Okay

Dan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I saw a few things under the bed and finger nail clippings behind the couch
Stayed 1 night in Oct 2023
Response from Staybridge on Oct 16, 2023
Thank you so much for sharing your thoughts! I will bring this to my team members. I am so sorry you experienced that here, and hope you give us another chance.

10/10 Excellent

David, Fayette City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Rooms were large. Elevators slow and busy. Breakfast was good. Location was near a shooing and dining area which was nice. Only complaint was had a smell of smiling weed in some areas.
Stayed 2 nights in Oct 2023
Response from Staybridge on Oct 16, 2023
Thank you so much for your feedback.

10/10 Excellent

Edward

Stayed 1 night in Oct 2023
Response from Staybridge on Nov 8, 2023
Thank you for your feedback

8/10 Good

Marcus

Stayed 1 night in Oct 2023
Response from J.shaw on Nov 7, 2023
Thank you for taking the time out to rate us regarding your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com