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Rating 10 - Excellent. 572 out of 1000 reviews" "
10 - Excellent
572
Rating 8 - Good. 285 out of 1000 reviews" "
8 - Good
285
Rating 6 - Okay. 80 out of 1000 reviews" "
6 - Okay
80
Rating 4 - Poor. 39 out of 1000 reviews" "
4 - Poor
39
Rating 2 - Terrible. 24 out of 1000 reviews" "
2 - Terrible
24
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Victoria
Travelled with family
Apr 21, 2024
Could’ve been a little cleaner
Victoria
Stayed 1 night in Apr 2024
Response from Mary on Apr 22, 2024
Thank you Victoria!
10/10 Excellent
Cynthia
Travelled with family
Apr 18, 2024
Our stay was good.
Cynthia
Stayed 1 night in Apr 2024
Response from Mary on Apr 19, 2024
Thank You for your stay!
4/10 Poor
Donald
Travelled with family
Apr 9, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This stay was not up to the Holiday Inn standard of the past. There was no ventilation in the bathroom so any shower fogged up everything. The shower diverter was stuck halfway between shower and tub so both were insufficient and on first use sprayed the floor. The Bistro Eclipse Special at $13 was less lacking in comparison to the free breakfast at Hampton Inn the night before.
Donald
Stayed 1 night in Apr 2024
Response from Mary on Apr 10, 2024
DonaldWe are sorry your experience was not well. We will address the maintenance concerns you mentioned.about the guest bathrooms. In our restaurant we also offer a cooked to order customized dishes as well.
Hotel was clean. And the staff was friendly. My only complaint was the noise. We had a room on the 3rd floor and we could hear noise from the fitness room very early. beeping noises from the equipment and weights dropping on the floor
alan
Stayed 1 night in Apr 2024
Response from Mary on Apr 10, 2024
AlanOur team appreciates your stay. Please make a return visit next time your in the area. our apologies for the noise being close to fitness room.
Great restaurant on site, good food and friendly staff. Hotel night manager could have spent lest time texting when customers were around. Not very professional.
Mark
Stayed 1 night in Mar 2024
Response from Mary on Mar 21, 2024
Thank you for your kind words and agreed should not texting
Just to start we found out that the breakfast opens at 7:00 AM, which we were informed at check in and not when adding on to our stay so $20.00 out the window as we had to leave at earlier then that. Next we reserved two queen beds to o my have to full size beds I asked the woman in the morning she said oh yes those are queen beds as I use the sheets for my house ???
Mark
Stayed 1 night in Mar 2024
Response from Mary on Mar 3, 2024
Thank you for your stay. We are sorry you were unaware breakfast service in restaurant starts at 7AM on weekends as stated on the Expedia online where the reservation originated from. Please contact Expedia customer service as they can issue a refund for the breakfast portion as that was not used. Our bedding was replaced after covid with Simmons Beautyrest Line, and they assured us these are Queens. This is also first time we had a guest challenge size during this time. I apologize for inconvenience.
The room was updated and very clean. The staff were very professional and friendly. Great restaurant with excellent food. We have stayed here multiple times through the years and have never had any issues.
The best hotel around!!! Everything is amazing from food, drinks, service, hot showers, clean, and so friendly. We always bring a ton of our friends and family there and it’s always the best time!!!!
Renee
Stayed 1 night in Feb 2024
Response from Mary on Feb 27, 2024
We look forward to your next visit. Thank you for the compliments
Friendly customer service. Comfortable bed. The service in the restaurant called Saba's Bistro was very good too. Convenient place to have dinner after a full day on the road.
Elizabeth
Stayed 1 night in Dec 2023
Response from Mary on Jan 17, 2024
We thank you for your kinds words are appreciative of your visit.
10/10 Excellent
Suzanne
Travelled with partner
Jan 2, 2024
Liked: Cleanliness, amenities
Easy access, lots of restaurants around.
Suzanne
Stayed 1 night in Jan 2024
Response from Mary on Jan 17, 2024
Yes We do have great Location with easy access to restaurant and highways
This is a great place to stay! I love the Bistro in the hotel. I have stayed here a few times now and will continue to stay here anytime I go visit my daughter.
Jody
Stayed 1 night in Oct 2023
Response from Mary on Oct 29, 2023
Thank you for your kind words. Much Appreciation from our team at the hotel.
The gentleman at the front desk was so pleasant and accommodating. The food at the restaurant downstairs was amazing! The bed was really comfortable, but way to tall for older folks like us to get into without a stool (which they gladly provided!)
Charlotte
Stayed 1 night in Oct 2023
Response from Mary on Oct 7, 2023
Thank you charlotte for your feedback. agreed the new beds are taller.