Piscine intérieure, chaises longues
Vérifier la disponibilité

Best Western Toledo South Maumee – Avis

3 out of 5
Best Western Toledo South Maumee
6425 Kit Lane, Maumee, OH

Avis

7,6

Bien

Note de 10 – Excellent, d’après 322 avis sur 1000." "
Note de 8 – Bien, d’après 358 avis sur 1000." "
Note de 6 – Acceptable, d’après 137 avis sur 1000." "
Note de 4 – Médiocre, d’après 101 avis sur 1000." "
Note de 2 – Terrible, d’après 82 avis sur 1000." "

7,8/10

Propreté

8,2/10

Service et personnel

7,2/10

Commodités

7,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 – Bien

Anthony

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Louis-Fred

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon service, chambre propre et séjour agréable.
General Manager a répondu le 9 janv. 2017
Merci beaucoup pour vos commentaires!

6/10 – Acceptable

Brian

As expected for price.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Andrew, Dalton

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good Value
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Erin

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient location and attentive staff, no complaints!
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Kelly

Séjour de 1 nuit en avril 2024

8/10 – Bien

Ksenia

Points forts : Service et personnel
A very nice pool
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Richard

Points forts : Propreté
Staff are very shady room needed maintenance badly
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Todd

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Dorjay

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Room wasn’t very clean. The sheets of the bedding and the bathroom bathtub and toilet had stains. The water of Toilet flush was running non stop and wasn’t functioning properly. I had to get out of my bed to fix it because couldn’t stop thinking about how much water was getting wasted. So I fixed the toilet flush. In the dining room during breakfast there was very limited choice. No fresh fruits, not even bananas. When I asked the attendant, if she can turn on the tv to watch the morning news. She said they don’t turn on tv in the dining room. I guess the tv was just for show. Not going back there again.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Quintina

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
I was very upset with the Fri t desk staff as I went to throw a pizza box away and I threw in what look to be a trash can and the front desk agent scolded me as if I was a small child. Once I threw it away she came around f the corner screaming at me at the to of her lungs to take that out of there because it’s not a trash. She also told me it didn’t belong in there as well, she told me most people and keep using the term most people, also to me that common sense should have told me not to throw my trash in there because it said plastic. I told her I agree it said plastic and I didn’t notice that at all. I was more concerned with picking up after myself and my children. As a consumer I felt humiliated and embarrassed as she yelled at me in front of the cleaning staff and others in the hotel lobby. She began to make racial insults as she continued to say what most people would not do. She was very combative and went back and forth with me about trash. As humans we all make mistakes and if she would have conveyed that to me respectfully I would have apologized, when she pointed out that it was designed for plastic and paper and not trash, which I never payed it any attention I immediately apologized. She continued to be aggressive with me as I asked what time was check out and talk to me as if I was ignorant which she insinuated several times throughout the conversation. As well as the cleaning staff also agreed with her and they began to both scoll me together.
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Sarah

Points faibles : État et installations de l’hébergement
We were staying for our fathers funeral. They did nothing but make a poor situation worse.
Séjour de 4 nuits en décembre 2023
Rita a répondu le 20 déc. 2023
Dear Sarah,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Rita PanchalGuest Relations ManagerBest Western Toledo South Maumee

8/10 – Bien

Judy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
website states pool is heated to 80 and open from 8a-10p. I took my kids down at 11:30a and was told pool wasn't open until noon. There was also a sign posted next to the pool doors stating open 8-10. another guest stated they were told pool was emptied every night then refilled in the morning, So it would never be up to temp. If you have a not great back the beds are kind of uncomfortable.
Séjour de 2 nuits en octobre 2023
Rita a répondu le 28 oct. 2023
Dear Guest,Pool temperature is kept at 80 degrees. Pool hours are from noon to 10pm. Pool is not emptied every night as it is impossible and unnecessary. In fact our pool is salt water pool and our guests get extremely satisfied as they experience the soothing gentle pool water.Hopefully we get another opportunity to serve you in future.We thank you for your business.Guest relationsBest Western Hotel Toledo

10/10 – Excellent

Alton

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Krista

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall a pleasant experience. One of the best pet friendly hotels around.
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Nichole

Voyage de couple
Coffee maker was VERY dirty!
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Nicole

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Scott

Voyage en famille
Points faibles : Propreté
Ok hotel, nothing special.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Voyageur vérifié

It has been a nice stay.
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Jonathan, Council Bluffs

Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Juerg

Points forts : Propreté
ok
Séjour de 1 nuit en août 2023

10/10 – Excellent

linda

Séjour de 1 nuit en août 2023

8/10 – Bien

Michel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
OK
Séjour de 1 nuit en août 2023

8/10 – Bien

Katherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The third party booked us for the wrong room
Séjour de 1 nuit en août 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023

8/10 – Bien

Kathryn

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
Overall the stay was nice. There were a few issues in the room itself. The toilet wasnt secure to the floor and the floor around the toilet just seem soft. Also the bathroom door does not latch or lock.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Ralph

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Debra

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved our room. People working there were so helpful and friendly. Will definately stay there again.
Séjour de 1 nuit en août 2023

8/10 – Bien

Heinrich, Aylmer

Séjour de 1 nuit en juillet 2023

6/10 – Acceptable

Kathleen

Voyage en famille
Points forts : Service et personnel
Garbage was left in the hallway. Breakfast area could use modernization. Old tables and chairs. Beds were comfortable
Séjour de 1 nuit en juillet 2023

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
No Comment
My reservation was paid in full for two rooms, only one available due to a third party. Room 222 had a multi-crack broken window, room darkening curtain was cracked/ripped in several places, the floor was cracked in the bathroom, the AC didn't work, etc. The room 224 next door was like a mansion compared to it. The staff was rude and would not allow me to rent the second room and allow me to fight for my money to be refunded with the service I used. Almost two hours of being on the phone me and my son were able to get all of my money refunded and then the front desk staff had a completely different attitude. Due to this, we were unable to use the pool and that was the key factor to choosing this hotel. The breakfast was old, fake and stale and lacked variety.
Séjour de 1 nuit en juillet 2023

4/10 – Médiocre

Curt

Points faibles : État et installations de l’hébergement
The fitness room needs maintenance. Elevator was broken. Outer entry opened without a room key.
Séjour de 1 nuit en juillet 2023
Rita a répondu le 24 juill. 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest Relations ManagerBest Western Toledo South Maumee

6/10 – Acceptable

Cathy

Séjour de 1 nuit en juillet 2023

4/10 – Médiocre

Donald, Omaha

Voyage de couple
We checked in the room smelled horrible and there was a huge machine in the middle of our room. Went to front desk and the lady said o we know, she did change our room tho
Séjour de 1 nuit en juillet 2023
Rita a répondu le 18 juill. 2023
Dear Guest,We are very sorry you felt that way. The in room carpet shampooing was in progress. We work very hard to give each and every guest the cleanest room possible. We try to get needed shampooing done before gets arrives but sometimes when guest arrives early for their assigned room and we get into this situation.Once again we are very sorry that we could not exceed your hotel stay expectations.We hope to see you in near future to give us an another opportunity.Thank you.Guest relations,Best Western hotel Toledo Ohio

10/10 – Excellent

Malia

Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Joseph

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked everything room was clean and comfortable. The woman at check-in was very nice.
Séjour de 1 nuit en juillet 2023

8/10 – Bien

Michael

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to our plan for the evening.
Séjour de 1 nuit en juin 2023

4/10 – Médiocre

Kinsinger

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, confort de la chambre
I wanted to get out and enjoy a night with my grandkids and paid $200 for a room that was supposed to sleep 4, but slept 2. The pullout was in no condition for anyone! We slept 3 in the bed and 1 on the floor. Didn't get to swim at all because the pool hours listed are not the hours. No adult hours and it is shut down in the morning until after check out. So sad we didn't have a better time.
Séjour de 1 nuit en juin 2023
Rita a répondu le 20 juin 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest Relations ManagerBest Western Toledo South Maumee

10/10 – Excellent

Miranda

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The only downside of this property was the breakfast was not that great. Everything else was to the standards of what I was expecting for the price I paid
Séjour de 1 nuit en juin 2023

8/10 – Bien

Stephen

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nothing wrong here
Nothing wrong with this place- it met my expectations for a Best Western- clean and conveniently located to restaurants and highways. I would stay here again.
Séjour de 1 nuit en juin 2023

6/10 – Acceptable

Sara

Voyage avec des animaux de compagnie
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
I didn’t use the pool, but the pool room looks really nice.
Séjour de 2 nuits en juin 2023

10/10 – Excellent

William A

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location for driving to N Michigan from PA
Séjour de 1 nuit en juin 2023

10/10 – Excellent

Jason

Séjour de 1 nuit en mai 2023

10/10 – Excellent

UCHECHIME

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had an excellent service at breakfast today. Our kids kepts saying "Didi is the best."
Séjour de 1 nuit en mai 2023

4/10 – Médiocre

Teyana

Séjour de 1 nuit en mai 2023
Rita a répondu le 9 mai 2023
Dear Teyana,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Rita PanchalGuest Relations ManagerBest Western Toledo South Maumee

8/10 – Bien

Tracy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked the fact that it was a safe area and it was clean with very comfortable beds. The staff were nice as well. I was very disappointed with the pool temperature. I went with this hotel because of the cost and the pool. The water was very cold, and not enjoyable at all. The pool room was chilly as well. Everyone that tried to go in the pool was also objecting to the temp of the pool/pool area.
Séjour de 1 nuit en mai 2023

8/10 – Bien

Stephanie

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to where I am currently working. Old but not crazy expensive.
Séjour de 3 nuits en avril 2023

8/10 – Bien

karl

Points forts : Service et personnel, confort de la chambre
Sketchy
The hotel itself was ok. Comforters on beds needed cleaned- stained. Workers were nice and friendly. Came back to hotel at 6pm to witness 5 cop cars and a man being taken away in handcuffs. Then, upon return at 8:30pm one of the other guests, completely shirtless was hanging out his first floor window (it was completely opened), it wreaked of pot, and said something to us in Spanish that we couldn’t understand as we walked by.I was glad to get to our room and lock the door.
Séjour de 1 nuit en avril 2023

10/10 – Excellent

Basant

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice and quiet place
Séjour de 1 nuit en avril 2023