5 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews of The Westin Tokyo

5 out of 5
The Westin Tokyo
1-4-1 Mita, Meguro-ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 506 out of 825 reviews" "
Rating 8 - Good. 234 out of 825 reviews" "
Rating 6 - Okay. 59 out of 825 reviews" "
Rating 4 - Poor. 19 out of 825 reviews" "
Rating 2 - Terrible. 7 out of 825 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, excellent breakfast buffet, comfortable rooms, very clean.
Stayed 4 nights in Mar 2024

4/10 Poor

Evangelos

Stayed 10 nights in Feb 2024

10/10 Excellent

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a view of Mt. Fuji from our room which was amazing. What we didn’t like was that the bar on 22F charges 5,000 yen to sit in a window seat! Even when the place was completely empty! Just gauging the customer.
Stayed 4 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was recently remodeled, the room was outstanding. The Staff was extremely professional and prompt when responding to any request. 1st Class is the only way to rate my stay. The Westin is my favorite Hotel to stay in Tokyo
Stayed 7 nights in Jan 2024

10/10 Excellent

jorge

Stayed 12 nights in Dec 2023

10/10 Excellent

Greg

Stayed 2 nights in Dec 2023

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

4/10 Poor

Lianfeng

Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Ha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jul 2023
Response from The Westin Tokyo Team on Jul 20, 2023
Dear HaThank you for your kind feedback and we are glad to learn you've enjoyed your stay with us. We look forward to welcoming your return very soon.

10/10 Excellent

terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All around wonderful experience I would stay there again
Stayed 2 nights in Jul 2023
Response from The Westin Tokyo Team on Jul 18, 2023
Dear Terri,Thank you for your kind feedback and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

10/10 Excellent

Heidi

Stayed 3 nights in Apr 2023
Response from The Westin Tokyo Team on Apr 13, 2023
Dear Heidi,Thank you for your kind feedback and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right in shibuya Its my second time here. It is a short pleasant walk across restaurants and shops the Yebisu Garden area to the Ebisu Station that get to everywhere. I got a Suica subway pass.
Stayed 6 nights in Apr 2023
Response from The Westin Tokyo Team on Apr 11, 2023
Dear mary,Thank you for your kind feedback and we are glad to learn you've had a great stay and also enjoyed the neighborhood in Ebisu. We look forward to welcoming your return very soon.

10/10 Excellent

Rajiv

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options can be improved add more continental varieties Check in process was smooth Staff was courteous
Stayed 3 nights in Apr 2023
Response from The Westin Tokyo Team on Apr 7, 2023
Dear Rajiv,Thank you for your kind feedback and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

10/10 Excellent

Victoria F

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything.
Stayed 7 nights in Mar 2023
Response from The Westin Tokyo Team on Mar 23, 2023
Dear Victoria F,Thank you for your amazing review and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

8/10 Good

Kikuko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had access to the club lounge and it was nice. With Covid caution, cocktail hours were set, and we had to choose from one of the slots. With a group of 3 checking in at different times this could have been a bit friendlier because when I asked if we can come in for 2 slots they didn’t accept it (1 person was coming in late so I wanted to get one drink first, and then come later on with all 3 of us). Otherwise, the hotel was excellent.
Stayed 1 night in Dec 2022
Response from The Westin Tokyo Team on Jan 10, 2023
Dear Kikuko,Thank you for your review and we are glad to learn you've had a great stay with us. We will also share your feedback regarding the Club Lounge arrangement with our respective team for review and we very much look forward to welcoming your return very soon.

8/10 Good

Pemmulu Anandakumaresan

Liked: Cleanliness
Disliked: Amenities
Zzzz
Response from The Westin Tokyo on Dec 1, 2022
Dear Pemmulu Anandakumaresan,Thank you for your review and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

10/10 Excellent

Hywel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy this place. Very good
Stayed 1 night in Oct 2021
Response from The Westin Tokyo Team on Nov 1, 2021
Dear Hywel, Thank you for your continued support for The Westin Tokyo and we are honored to be your home away from home in Tokyo. We very much look forward to the opportunity to welcoming your return very soon!

10/10 Excellent

Nanami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021
Response from ウェスティンホテル東京 on Jan 13, 2022
Nanami様、 高い評価をいただき誠にありがとうございます。 この度の宿泊では、ご満足いただける滞在を提供することが出来ましたことを大変うれしく思います。 お客様にお寛ぎいただける場所となるべく努力して参りますので、今後ともウェスティンホテル東京にご愛顧をいただけますよう、心よりお願い申し上げます。

10/10 Excellent

Anna Novianthy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended and also they’re Check out time at noon
Stayed 1 night in Sep 2021
Response from The Westin Tokyo Team on Sep 21, 2021
Dear Anna, Thank you for your kind words and we are glad to learn your stay was wonderful. We look forward to welcoming your return very soon.

10/10 Excellent

HIKARU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021
Response from ウェスティンホテル東京 on Jan 13, 2022
HIKARU様、 高い評価をいただき誠にありがとうございます。 この度の宿泊では、ご満足いただける滞在を提供することが出来ましたことを大変うれしく思います。 お客様にお寛ぎいただける場所となるべく努力して参りますので、今後ともウェスティンホテル東京にご愛顧をいただけますよう、心よりお願い申し上げます。

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from The Westin Tokyo Team on Feb 28, 2020
Dear Jay, Thank you for your wonderful review and we hope to welcome your return very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and servive in 17th floor club were excellent!
Stayed 1 night in Feb 2020
Response from The Westin Tokyo Team on Feb 26, 2020
Dear Guest, We are delighted to learn you have enjoyed the exclusive Westin Club benefits and the team is very honored to provide a memorable stay for you. We look forward to the opportunity to welcome your return before long!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from The Westin Tokyo Team on Feb 17, 2020
Dear Guest, Thank you for your wonderful review and you are glad to know you've had a memorable stay with us. We very much look forward to welcoming your return soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from The Westin Tokyo Team on Feb 12, 2020
Dear Guest, Thank you for your wonderful review and you are glad to know you've had a memorable stay with us. We very much look forward to welcoming your return soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from The Westin Tokyo Team on Jan 22, 2020
Dear Paul, Thank you for your amazing review and we very much look forward to welcoming your return very soon!

10/10 Excellent

KOT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and the lounge area. The staff was generally nice, though some of them spoke not enough Japanese.
Stayed 6 nights in Jan 2020
Response from The Westin Tokyo Team on Jan 20, 2020
Dear KOT, We are pleased to know you've enjoyed staying with us and also the convenient location of Ebisu during your time in Tokyo. We very much look forward to welcoming you again before long.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, comfortable bed, friendly staff, nice amenities
Stayed 1 night in Jan 2020
Response from The Westin Tokyo Team on Jan 16, 2020
Dear Guest, Thank you for taking the time to review and we are delighted to learn you've had a wonderful stay with us. We look forward to the opportunity to serving you again on your next visit to Japan!

10/10 Excellent

Thomas, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Room was well appointed, and lounge was nice, but not special.
Stayed 1 night in Dec 2019
Response from The Westin Tokyo Team on Jan 10, 2020
Dear Thomas, We are delighted to learn you've had a great time in Tokyo staying us. We very much look forward to welcoming your return in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from The Westin Tokyo Team on Jan 10, 2020
Dear Guest, Thank you for taking the time to review and we hope you've had a great time in Tokyo. We very much welcome to look forward to welcoming you back to The Westin Tokyo before long.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Tokyo
good hotel, good breakfast, nice comfy room for a good price in Tokyo. I like the neighborhood, It's peaceful and quiet with a quick walk to the train or subway. Spacious when compared to other Tokyo rooms.
Stayed 1 night in Dec 2019
Response from The Westin Tokyo Team on Dec 27, 2019
Dear Christopher, A big thank you for your wonderful review and we are delighted to learn you have fully enjoyed our hospitality and also the Ebisu neighborhood. We very much look forward to hosting you again before long.

10/10 Excellent

Wolf, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
luxury, good location, professional staff, spacious room, pricey but worth the money
Stayed 3 nights in Nov 2019
Response from The Westin Tokyo on Dec 11, 2019
Dear Wolf, Thank you for sharing your experience with us and we are delighted to know you've enjoyed your stay with us. On your next visit you're most welcome to check out our official website for latest seasonal packages and offers for your next vacation. We very much looking forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2019
Response from The Westin Tokyo Team on Dec 2, 2019
Dear Guest, We are delighted to know you've had a perfect stay with us and we look forward to hosting your next stay again on your next visit to Tokyo!

8/10 Good

Yishay, Israel

Travelled with partner
Liked: Cleanliness, staff & service
Solid for the price. Biggest issue is access to the subway which requires a 10 minute walk of almost 1km. It doesn’t sound much but it is given the amount of walking one does in Tokyo. I would say the room requires renovation. Breakfast was reasonable.
Stayed 5 nights in Nov 2019
Response from The Westin Tokyo Team on Nov 29, 2019
Dear Yishay, Thank you for taking the time to share your feedback to us. We are glad to know you've enjoyed our breakfast offerings and we also appreciate your feedkback regarding hotel design. We will definitely take your feedback in our future renovation plans and we do look forward to welcoming you back again on your next visit.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Close to train station. Lots of restaurants nearby
Stayed 3 nights in Nov 2019
Response from The Westin Tokyo Team on Nov 15, 2019
Dear Guest, We are delighted to learn you've enjoyed our convenient location at Ebisu and we very much look forward to hosting you again on your next visit to Tokyo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good room. Only negative no turndown offered
Stayed 1 night in Oct 2019
Response from The Westin Tokyo Team on Nov 5, 2019
Dear Guest, Thank you for taking the time to review and we are pleased to learn you've enjoy our accommodation during your stay in Tokyo. We look forward to the opportunity to welcome you back again soon!

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was such a great place to stay that we extended our stay for 2 more days. We appreciated the friendly and helpful staff and spacious room.
Stayed 2 nights in Oct 2019
Response from The Westin Tokyo Team on Oct 16, 2019
Dear Guest, It's to our great pleasure to hear you've had a wonderful stay with us. We very much look forward the opportunity to welcome you back to The Westin Tokyo on your next visit to Japan!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from The Westin Tokyo on Oct 8, 2019
Dear Guest, We are pleased to learn you've had a great experience staying with us. Looking forward to bringing you another memorable experience on your next stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin never disappoints! Super comfortable Heavenly Bed, clean room, and wonderful staff all throughout the hotel. The hotel is located in a very convenient location close to many 'western' restaurants and the metro system is a 10 minute walk away.
Stayed 1 night in Sep 2019
Response from The Westin Tokyo Team on Oct 1, 2019
Dear Guest, We are delighted to learn you have make the most of your stay with our convenient location and also our signature Heavenly Bed experience. On your next visit please feel free to reach out to our Concierge team for our best recommendations around and beyond the area. We all very much look forward to welcoming your return to The Westin Tokyo before long.

8/10 Good

Mai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin in Tokyo always a great place to leave Tokyo from. The Limousine bus leaves from the hotel to Narita. The rooms are large as are the bathrooms. The bell hop and staff outside were wonderful. Unfortunately, our room was not available to check in to until 4:30pm (perhaps a coffee/tea in the lobby might have been a good way to address since we were informed that check in is at 3pm) and there was some type of water dripping down from the lobby ceiling (assuming AC water).
Stayed 1 night in Aug 2019
Response from The Westin Tokyo on Sep 4, 2019
Dear Mai, We are delighted to hear you've enjoyed the stay with us and we also appreciate you sharing the feedback with us so that we can further improve on our experience. We look forward to your next stay with us for a more rewarding stay.

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from The Westin Tokyo on Aug 5, 2019
Dear Yang, We are delighted to hear you've had a wonderful stay with us and we look forward to the opportunity to welcome you back again very soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not ready upon check in. And we were unable to have our 2 rooms adjacent to each other.
Stayed 2 nights in Jul 2019
Response from The Westin Tokyo on Jul 30, 2019
Dear Guests, Thank you for taking the time to share your feedback with us. While we strive to fulfill room requests of our guests, we regret there are times which we are not able to accommodate special requests due to room availability and high occupancy. Nonetheless, we hope you still had a rewarding stay with us and also an enjoyable time exploring Tokyo. On your next visit, you are most welcome to reach out to us in advance so that we can better prepare for your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from The Westin Tokyo on Jul 26, 2019
Dear Guest, Pleased to know you've had a great stay with us and we hope to welcome you back to The Westin Tokyo very soon!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting time during evening time to use the lounge is way too long
Stayed 2 nights in Jul 2019
Response from The Westin Tokyo on Jul 16, 2019
Dear Guest, Thanks for taking the time to review and share your experience with us. Your feedback has been passed on to our operations team for review and to improve our accommodation experience in the future. We look forward to the opportunity to welcome you again at The Westin Tokyo.

8/10 Good

Shang, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff, shibuya just one stop away
Stayed 2 nights in Jun 2019
Response from The Westin Tokyo team on Jul 2, 2019
Dear Shang, We are delighted to know you've enjoyed our hospitality and also our convenient location during your stay and hope you also had a great time exploring Ebisu and Shibuya areas. On your next visit please do not hesitate to reach out to our Concierge team for their local recommendations and we look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wi-fit was slow but everything else was perfect!
Stayed 1 night in Jun 2019
Response from The Westin Tokyo on Jun 10, 2019
Dear Guest, Thanks for sharing your feedback and we are delighted to learn you've had an enjoyable stay with us. We will also contact our network service provider and look into possible solutions to improve the network experience. We look forward to welcoming your return before long.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice and clean Executive lounge is great Meet the standard of 5 stars hotel Service could be improved
Stayed 3 nights in Apr 2019
Response from The Westin Tokyo Team on May 14, 2019
Dear guest, We are delighted to learn you've enjoy your stay at Westin Club and we appreciate your feedback on hotel service which we will share with our team for immediate review. We look forward to welcoming your return before long.

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Great staff, dated rooms.
The staff really makes this place. They are welcoming, friendly, helpful, and professional. The hotel itself is somewhat dated. We stayed in two different rooms and the quality of each differed to a noticeable degree. The design/decor is pretty 1980's Dallas. When we were there the second time it was also noticeably more families, and I now know that my version of hell is a club lounge full of loud children. The location is pretty good, it's about a 10 minute walk to Ebisu Station, which can take you pretty much anywhere.
Stayed 2 nights in Mar 2019
Response from The Westin Tokyo Team on May 14, 2019
Dear Jeffrey, Thank you for your kind words and we are pleased to know you've enjoyed our convenient location and that our associates have made your stay memorable. We look forward to the opportunity to welcome you back in the near future.

10/10 Excellent

Toru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time coming to Tokyo, this hotel was exactly what I was looking for and the trustworthy Westin name we are all used to
Stayed 3 nights in Jan 2019

4/10 Poor

Jaz

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2019