Dear Joanne, Thank you for choosing to stay at Shangri-La Tokyo upon your first visit to Japan, and for taking your valuable time to share your experience via expedia, since it is these comments that allow us to strive for improvement in our services. We are delighted to learn that you had enjoyed your stay, and greatly appreciate your kind compliments, including your feedback about our prime location adjacent to Tokyo Station as well as our service and facilities. Additionally, we greatly appreciate your compliments to our staff, notably our Concierge team, since I am sure your kind recognition will motivate them to strive to further create memorable moments for our valued guests. Once again, we thank you for choosing to stay with us and look forward to welcoming you back to the hotel in the not too far future. Yours sincerely, Matthias Y. SutterGeneral Manager Shangri-La Tokyo

Dear Renee, Warm greetings from Shangri-La Tokyo and it was our pleasure to welcome you to the hotel. Additionally, we greatly appreciate your time to share your valuable comments through expedia. We are happy to learn that you had enjoyed your stay and we thank you for your kind compliments regarding the hotel and its location. We look forward to welcoming you back in the not too far future and please do let us know if we can be of assistance. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo

Dear Ed, Thank you for your continued patronage to Shangri-La and for choosing to stay with us during your visit to Tokyo. At the same time, please allow us to apologise for the belated response. We thank you for your valuable time to share your feedback via expedia, since it is these comments that allow us to strive for improvement in our services. We have taken note of the missing Shangri-La touches that were expected, as well as our cleaning staff’s unprofessional service, and wish to extend our apologies for the inconvenience encountered. Please rest assured that we have taken actions to review the processes and procedures of the relevant services, and will continue to re-train the staff to prevent reoccurrences in the future. In closing, we wish to thank you for your kind comments and continued support to Shangri-La, and hope we will have the pleasure to welcome you back to Shangri-La Tokyo in the not too far future.Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo

Dear Sophy Thank you for choosing to stay at Shangri-La Tokyo upon your visit to Tokyo, and we appreciate your valuable time to share your feedback via expedia, since it is these comments that allow us to strive for improvement in our services. Further, allow us to apologize for the belated response. First and foremost, allow us to extend our apologies for the inconvenience caused due to the restaurant business hours. Additionally, we regret to learn that our in-room dining offerings, as well as our internet connection and airplay functions did not meet your expectations. Kindly rest assured that these inconveniences had been brought to the attention of the relevant senior management for review and improvement. On the other hand, we are delighted to learn that you had enjoyed your experience at the Chi Spa and extend our appreciation for your kind compliments. Once again, allow us to extend our apologies for the inconvenience caused, and hope we shall be given the opportunity to welcome you back to the hotel in the future. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo

Yukiko様 過日はシャングリ・ラ 東京にご宿泊をいただき心より感謝申し上げます。また、ご宿泊のご評価をexpediaにお寄せいただき、併せてお礼申し上げます。この度はご滞在にご満足をいただき大変嬉しく存じます。引き続き、お客様への良いサービス、思い出に残るエクスペリアンスをご提供いたしますよう尽力いたしますとともに、またのご宿泊を従業員一同心よりお待ち申し上げております。 シャングリ・ラ 東京 総支配人 マティアス・スッター

Dear Carl,Greetings from Shangri-La Tokyo and allow us to extend our belated appreciation for choosing to stay with us, as well as taking your valuable time to extend your feedback via Expedia, since it is these comments which assist us to constantly strive for improvement. We are delighted to learn that you had enjoyed your stay, and wish to thank you for your kind compliments towards our staff, service, and location. We greatly appreciate your kind feedback, and trust that your valuable comments will further motivate our staff to deliver memorable experiences to our valued guests. Again, we thank you for your support and hope to have the privilege of welcoming you back to the Shangri-La Tokyo in the not too far future. Yours sincerely, Matthias Y. SutterGeneral Manager Shangri-La Tokyo

ご投稿者様 過日は数あるホテルの中からシャングリ・ラ東京にご宿泊をいただき心より御礼申し上げます。また、ご宿泊のご感想をお寄せいただき、併せて感謝申し上げます。 この度は、当ホテルへの高いご評価をいただき心より御礼申し上げます。 今後もより一層お客様へ良い商品、サービスをご提供いたしますよう尽力いたします。 またのご宿泊を、従業員一同心よりお待ち申し上げております。 シャングリ・ラ 東京 総支配人 マティアス・スッター

Thank you very much for having stayed at Shangri-La Tokyo and sharing your review on your recent stay. We are truly honored to learn that you enjoyed our room. We hope to be able to welcome you back to the hotel in the near future. Shangri-La Tokyo General Manager Matthias Y. Sutter