Reception

Reviews of Oak Hotel

2.5 out of 5
Oak Hotel
6-1-2 UENO, TAITO,, TOKYO, NRT

Reviews

7.6

Good

Rating 10 - Excellent. 229 out of 999 reviews" "
Rating 8 - Good. 465 out of 999 reviews" "
Rating 6 - Okay. 244 out of 999 reviews" "
Rating 4 - Poor. 47 out of 999 reviews" "
Rating 2 - Terrible. 14 out of 999 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - walking distance to major subway, train station, and tourist sites around Ueno. Staff is friendly and speak good English. Rooms are small but affordable, clean, and have good facilities.
Stayed 7 nights in Dec 2019

6/10 Okay

Liang

Business traveller
Stayed 2 nights in Nov 2019

8/10 Good

Fimiaki

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from ステイトホテル フロント ルン on Oct 17, 2019
ご評価を書いて頂きありがとうございます。 またのご利用をお待ちしております。

8/10 Good

phinich

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable rooms
The staff were very friendly and helpful and spoke good English, always greeting us as we entered and left the building. The rooms were small, as usual in Tokyo, but quite clean and comfortable (with fantastic memory foam mattresses!). The area seemed very safe (as is most of Japan). The hotel was non-smoking, which was great, and had umbrellas available for guests just in case they'd forgotten theirs. My only complaint is that the walls, door, and window were very thin. It was easy to hear people talking and walking along the street from four floors up, and to hear people returning to their rooms through the hallway at night, no matter how quiet they were. This kept me awake for a while one night, but I didn't notice it the other two. Overall, we felt comfortable and well-taken-care-of. Would stay here again for sure.
Stayed 3 nights in Apr 2019

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UENO LOCATION
This was a handy location to Ueno. Adequate room, bit dusty.
Stayed 5 nights in Apr 2019

6/10 Okay

Marlene

Liked: Cleanliness, staff & service
I enjoyed staying there although I found the room dark and old.Customer service was VERY GOOD and they stored my luggage for me.
Stayed 1 night in Apr 2019

4/10 Poor

JJ

Travelled with partner
Disliked: Amenities, property conditions & facilities
WiFi was awful and the hotel did not smell good .
Stayed 3 nights in Mar 2019

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Zehra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niffty hotel
It was great. The bed was big enough and pillows were comfortable. The room was big enough to store luggage. Usually the hotel rooms in there have hardly any space to walk but I was surprised that this one had space! There is also infomation about Japan and pamphlets of local events. I thoroughly enjoyed staying here.
Stayed 1 night in Feb 2019

6/10 Okay

anusorn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

BASRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

10/10 Excellent

Julie, Australia

Liked: Staff & service
Room as to be expected at the price you pay. It is not new but clean and can be a bit noisy due to group guests. However it has the best staff, great location, value for money. I often return to this hotel, especially if i am flying out late at night, this is close enough to the skyliner to the airport and not that expensive that i am happy to pay for a night even if i just use the room for a shower prior leaving for my flight. staff are the best out of any hotel that i have stayed with in japan, 5 star down to 2 star. actually i would rate their friendliness, superior knowledge for local activities, flexibility to receive packages during your stay and luggage storage rates vary depend if you are returning to the hotel it may mean you will not need to pay for storage but if leaving it and picking up later, its cheaper than a locker at the Eki.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, Clean, Great Location! Must try!
I only spent a night there but the location was easy to get to, only two stations away from some of the most popular tourist locations, the hotel was very clean, and the staff was very courteous. We got a great deal for a great location and quality. Only two minuses, my room smelled a little moist, but not a problem since we were only there at night to sleep, and with the AC on, it wasn't a problem. And the WiFi didn't work. Other than that, great! Definitely would stay there again.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Daigo

Liked: Staff & service
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
convenient, inexpensive
Very convenient location, just steps away from one of the stations on Ginza subway line and Ueno Park.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice staff,plenty of space in my room, difficult to find a spacious room like this in Tokyo. Close to metro station, just 2-3 mins walk
Stayed 1 night in Jun 2018

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has more of a feel of a hostel than a hotel with a good common to sit.rooms are a good size for tokyo and clean and tidy.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price close to transit
The hotel is close to the Tokyo Metro line making it easy to buzz around the city. The hotel is older, but they are doing a good job keeping it clean. Bathrooms are super small and beds are very firm along with pillows. Needs some upgrades there. You can hear the comings and goings of your neighbors. Overall it really is quite comfortable.
Stayed 2 nights in Jun 2018

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rob, Calgary, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Even though I only stayed the one night, it was a great experience and the staff was awesome.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cheap and comfortable
It's a nice place to stay and not too expensive for a single room. There are convenience stores and restaurants nearby to eat. There are 2 station lines within walking distance so it is easy to visit Tokyo. Ueno and Akihabara are both within 20 minutes walking distance so I was able to walk there and sightsee along the way.
Stayed 7 nights in Feb 2018

8/10 Good

Thongchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff, clean room and great location..very very hard bed though
Stayed 5 nights in Nov 2017

10/10 Excellent

Barry, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was exactly as advertised, in a wonderful location between Ueno and Asakusa which are lovely parts of Tokyo!
Stayed 11 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

Ines

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Stijn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpfull. They could express themselves in understandable English, what is very often not the case in Japan.
Stayed 2 nights in Jul 2017

8/10 Good

Omar

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tokyo Stop Over. Friendly and helpful Front Desk
A bit challenging to find on foot from subway stop. But friendly front staff when arrived made up for difficulty. Great location for snacks and transportation.
Stayed 2 nights in Jun 2017

8/10 Good

Lilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

lucinda , hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price
The room I stay is very tidy and comfortable. The location is good as well. I think it's a very comfortable stay in the ueno area if you have limited budget.
Stayed 5 nights in May 2017

10/10 Excellent

dave&em, oz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and close
loved it

10/10 Excellent

dave&em, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cosey
friendl and helpful staff and nice bedding

4/10 Poor

Avid Traveller , singapore

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cramp hotel room not with a long distance walk
Not a hotel you would wanna stay if u r dragging a baggage.. a good 15 to 20mins walk. The room was not properly designed hence I had to enter the toilet sideways. Not a new hotel and not worth it for the price of US$80 per night

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for those on a budget
Great hotel for those on a budget. The double twin was bigger than expected, although a bit too flat/firm. Overall pretty nice spot.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome to Japan
I really enjoyed STAYTO. As my first visit to Japan and my first day in Tokyo, I was still getting my bearings and a little overwhelmed, but the staff were very helpful, spoke terrific English, and there's lots of information there that will help to get around town. The rooms were very clean, the bathrooms were in the room, the internet worked well most of the time, and it is close to Ueno station, the Ginza line, and easy to get to from Narita airport (Keisei skyline to Ueno, 15-20 min walk from Ueno station to STAYTO). There was even a sofa, small TV and phone in the room, which I haven't seen in other dorm-style hostels really. I had a great stay, would stay again, and would recommend to others.

6/10 Okay

Verified traveller

Liked: Staff & service
A convenient hotel
The staff were very welcoming and helpful. The beds were a little hard to sleep on and the room was small but convenient. It was a great place to stay for those on a budget and it was within walking distance to shops, transportation and places to eat.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location.
Room was quite small for a twin room, so a little uncomfortable at times. Bathroom very small, basically a wet room. Staff were incredibly, English was perfect and very helpful in all matters. Perfect budget stay due to location.

8/10 Good

Hung, Houston

Liked: Staff & service
Decent hotel close to Ueno Station!
Overall experience is a positive one. Though it was a very small hotel room with a very small bathroom, this room did it's job, which was to provide me with a bed to sleep in overnight and a private bathroom with a shower for an affordable low price in Tokyo. Honestly, I don't mind the small room but the small bathroom was a bit uncomfortable as it made it a bit challenging to move around in the bathroom even for my small stature. There are at least four 24 hour convenience stores within walking distance to this hotel. If you're wanting a more comfortable hotel room then this might not be the place for you but if you're just looking for a cheap place to rest your head for the night with it's own private bathroom then I would recommend this place. Would I consider staying here again? Sure, I love the Ueno area of Tokyo and would definitely stay in this area again at this hotel, however, I will keep my options open.

10/10 Excellent

Yentl Abegail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joe, Chongqing, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in good location
Overall a good value hotel. Room was simple, but clean. Bed was a little hard, but acceptable. Staff was efficient, friendly, and accommodating (like most people in Japan). Location offered easy access to public transit to get around Tokyo. Some sights are walking distance, but limited options in the immediate neighborhood in terms of nightlife and restaurants. Location is quiet and setback from the main street.

8/10 Good

Chigbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's good. Peaceful environment. Nice rooms.

6/10 Okay

chun choi

Liked: Staff & service

10/10 Excellent

Shieyl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool roommates