Lobby

Reviews of Park Hotel Tokyo

4 out of 5
Park Hotel Tokyo
1-7-1 Higashi-Shimbashi, Minato-ku, Shiodome Media Tower, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 734 out of 1016 reviews" "
Rating 8 - Good. 198 out of 1016 reviews" "
Rating 6 - Okay. 45 out of 1016 reviews" "
Rating 4 - Poor. 26 out of 1016 reviews" "
Rating 2 - Terrible. 13 out of 1016 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved Park Hotel Tokyo. The staff was excellent and provided any help and information that i needed. All staff was friendly and eager to help in any capacity. The location of the hotel was very close to a subway line and it was easy to travel to all the sites i wanted to see and food i wanted to eat. I would enthusiastically recommend to stay at the Park Hotel Tokyo to everyone visiting Tokyo. I would gladly stay there again on my next visit to Tokyo.
Stayed 3 nights in Mar 2024

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas are lovely but our room was plain and tired by comparison. The breakfast does not change but there are no other options close by. The hotel was okay but not in a convenient location for walking on a vacation. Safety at night may be a concern for solo travellers. Subway access to the Waterfront area is excellent. I would look elsewhere when I return to Tokyo.
Stayed 5 nights in Mar 2024

8/10 Good

Tieke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024

8/10 Good

Maxie

Travelled with partner
Liked: Staff & service, amenities
Very excellent service and helpful staff. The room I stayed in can use updating like stained chair upholstery, old carpeting, and wall or door marks.
Stayed 6 nights in Mar 2024

10/10 Excellent

Meenal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and easy check in
Stayed 3 nights in Mar 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing treatment and the view was astounding!
Stayed 6 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

CHEUK TING CHERRALINA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location between two transport hubs (Shiodome and Shimbashi). The hotel lobby is on the 25th floor but was easy to find: it was well signposted from various entrances. The lobby was stunning. Essentially an art gallery with a very large atrium. There was also a free coffee machine and a lounge area with views of Tokyo Tower. The room itself didn’t live up to the rest of the hotel. It was fine - nothing wrong with it - but there wasn’t any evidence stunning art or anything!
Stayed 4 nights in Feb 2024

8/10 Good

HENRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requires a bit of a walk from/to the Shimbashi station (you can do it all underground). The so called Expedia VIP amenities are next to useless. Everything else was just great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s staff and service were impeccable, even though the hotel’s interior looks a but dated, everything was clean and comfortable. The hotel is literally an art gallery and I didn’t know this when i booked. If you’re an art lover, you will enjoy. As i was an expedia gold member, i received my VIP benefits and was upgraded to the higher room type which had a view of tokyo tower and a small Mount Fuji in the background! Super wowed by the view. I really appreciate that this hotel had a porter to help us with my bags up and down the room. The front desk were also very patient with sharing with us transport options. The hotel is also conveniently located directly above the shiodome subway station and sheltered from weather. Overall, i would be back again!
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby on 25th floor was odd, but overall we were Very pleased with the location & friendly staff.
Stayed 4 nights in Mar 2024

8/10 Good

Geoffrey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff, restaurant, location and views. Its location between the two sides of Shimbashi Station gave direct transportation options to all sides of the city. Lots of food options nearby. Artwork was interesting. Breakfast was very good. My only complaint is that the rooms themselves could use a deep clean. Stains on walls and carpets and there were green stains on one of our comforters. Notified staff and they replaced the sheets. Overall a good experience.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alexander, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff and excellent central location.
Stayed 5 nights in Feb 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying in Park Hotel Tokyo! The hotel itself was very clean and bright and full of gorgeous art. The staff were all incredible and helpful. The food and drink in the restaurants was very expensive compared to the local restaurants but it was nice to have the option in case I wanted to stay at the hotel and rest (which I did!). I enjoyed the buffet breakfast and the gorgeous fried eggs that were always perfect! Close to the fish market where I did a food tour, and super close to the train to get anywhere. I stayed in an artist room (Haiku) and it was gorgeous and calming in there. The only thing I didn't love about the hotel was that the bed was harder than I prefer and the pillows were much smaller than I prefer. I would definitely recommend this hotel to anyone staying in this area.
Stayed 6 nights in Feb 2024

10/10 Excellent

ARAMAKI.YUTAKA

Stayed 1 night in Feb 2024

10/10 Excellent

ARAMAKI.YUTAKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lobby floor and excellent staff service quality.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Location and size of room was very good for the price.
Stayed 5 nights in Feb 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Feb 2024

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and service
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Bryon

Liked: Staff & service, property conditions & facilities
Wonderful area. Staff was amazing. Zero issues
Stayed 6 nights in Feb 2024

10/10 Excellent

Austin, St. Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly. The shimbashi area has so much to do and the station is super close by!
Stayed 4 nights in Feb 2024

4/10 Poor

Julia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Unless you have business near the area, Please choose another place to stay. Our room with view of Tokyo tower was so noisy I had to wear earplugs. Very strange that the elevator access to rooms do not have security measure (usually swiping key card) to get to your floor. I also found it interesting that there is no secure Wifi network that requires password, in the middle of the night I had a bunch of security alerts and spam trying to hack my email. I booked a stay for two nights but immediately checked out after the first night to find a different place to stay. Location is also not too convenient to station.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great place to stay if you are on your first trip to Tokyo. It's a very short walk to Shimbashi Station which is a major interchange. It's also right on top of the Shiodome Station for the Yurikamome and the Toei Oedo line. With the transit hubs being so close, it's easy to get to anywhere within the Metropolitan area. Beyond transportation being convenient, there's also a FamilyMart at the bottom with a decent selection of food for those who enjoy a late night snack. The staff spoke good English and are very helpful. I needed help getting a SIM and I was given a map and detailed explanation of how I could get to the BIC Camera nearby. I also made some last minute extensions which they helped me with so I could even stay in the same room. They were also very accommodating when I requested a late check out at the last minute. The rooms were comfortable and had good amenities. I very much liked the aromatherapy shampoo and body wash they provided and hope that they will continue using that brand as I plan on staying here again!
Stayed 6 nights in Jan 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Trinh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff.
Stayed 6 nights in Feb 2024

10/10 Excellent

Celia, Jersey City

Stayed 3 nights in Dec 2023

6/10 Okay

Kwok Wai Chris

Travelled with family
Liked: Staff & service
Excellent view though. But very remote and virtually nothing in the neighbourhood
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because the hotel occupies floors 25 and up in a 33 story building, views are expansive and noise from below (including from nearby train tracks) is nearly undetectable. Staff members were unfailingly polite and helpful, including storing a couple of big bags for us while we toured Japan between stays. One fun novelty is a lobby dispenser that perfectly pours beer glasses for merely 1000 ¥.
Stayed 3 nights in Feb 2024

10/10 Excellent

Seung, South Barrington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is awesome. It is at a good location that connects to everywhere (JR/subway) and it has underground passage that you can walk around to reach nearby shops/stations. The hotel itself starts at 25th floor and my room had a great view of Tokyo city. Everything was as expected and I had no issues while staying four nights.
Stayed 4 nights in Jan 2024

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and welcoming staff. Clean rooms and good service with laundry and room service. Right next to train station and only a brief walk to Shimbashi station. Relatively quiet part of Tokyo as well.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception is impressive and the views of Tokyo are awesome. Clean and high quality amenities. Room was small but well-designed so did not feel constrained. Daily water in metal bottles was a big plus.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rajesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best.Lots of places to eat is walking by.Train stations are also walking by.The hotel reception is on 25th Floor and the view from there is amazing.Overall was very pleasant staying.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sushil

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby hotel within the building was a really cool concept. Stunning panoramic view of the Tokyo tower from the lobby and a clear view of the Skytree from the room we had
Stayed 3 nights in Jan 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet elegant retreat in the midst of metropolis. Looking forward to staying there again, for longer, next week.
Stayed 1 night in Jan 2024

10/10 Excellent

Sayuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was amazing- we had a corner King room with a view of Tokyo Tower. It was late January and so we were blessed with clear blue skies and woke up with a view of snow capped Fuji. I loved the Japanese breakfast which tasted great. All the staff were super friendly and helpful. The hotel is close to Shimbashi station so it is easy to get anywhere and if you want an Izakaya experience then you can have plenty of choice around Shimbashi station a 10 minute walk away.
Stayed 4 nights in Jan 2024

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was magnificent - cracking view out over the business area of Tokyo and beyond. Room was the largest we stayed in - spacious, plenty of room for 3. You can walk to imperial gardens and Ginza is an easy 15 minute walk but no atmosphere around the hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marlena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Park Hotel Tokyo gets FIVE giant stars in my book! The service provided by the staff was exceptional - they were attentive to every request with patience and care. We loved the art displayed throughout the hotel. The food offered in the Hotel restaurants was as good as any I experienced in Tokyo! But what put it over the top was the VIEW from our room or from any restaurant or lounge - spectacular!
Stayed 3 nights in Jan 2024

10/10 Excellent

Hsueh-Han

Stayed 2 nights in Dec 2023

10/10 Excellent

Mala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, good breakfast, nice coffee machine, good room and bath amenities
Stayed 9 nights in Jan 2024

10/10 Excellent

Ming

Stayed 2 nights in Jan 2024

10/10 Excellent

Belinda

Stayed 1 night in Jan 2024

10/10 Excellent

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly linked with Shiodome and Shimbashi station as transport hubs. Great lobby lounge view!
Stayed 4 nights in Jan 2024

8/10 Good

Gayle Gaviola

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
no bells and whistles like a gym or spa (we also didn't get an art room), but this hotel was nice enough and got the job done for our few days in tokyo! family mart and subway line is right downstairs, short walk to tsukiji outer fish market, ginza, and shimbashi, easy access to other tokyo neighborhoods via subway or short taxi ride. the rooms were pretty basic but clean. staff was really nice. i'd prob look for a hotel with more character next time but it was overall a pleasant, comfortable stay!
Stayed 3 nights in Jan 2024