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Reviews of Mitsui Garden Hotel Shiodome Italia-gai Tokyo

4 out of 5
Mitsui Garden Hotel Shiodome Italia-gai Tokyo
2-14-24 Higashi-Shimbashi, Minato-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1004 reviews" "
Rating 8 - Good. 360 out of 1004 reviews" "
Rating 6 - Okay. 77 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 6 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Front Office Manager on Feb 17, 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are pleased to know that you appreciate your room and our hotel facilities.We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay, close to transport options and centrally located.
Stayed 7 nights in Dec 2023
Response from Front Office Manager on Feb 14, 2024
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Mineko, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 17, 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are pleased to know that you appreciate your room and our hotel facilities.We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

8/10 Good

Cecily

Stayed 4 nights in Jan 2024
Response from Front Office Manager on Feb 17, 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great stay. Good sized room in excellent condition with comfortable bed. Room properly serviced. Sensible options for cleaning. Staff happy to store baggage during side trips and even put our suitcases in the room for our return. A big plus is opening windows for ventilation. Impossible at many Tokyo hotels. Already made reservation for our next trip
Stayed 5 nights in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about rooms and staff. Your compliment encourages our high motivation to seeking best services. We share your comments among all staff.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon.

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Front Office Manager on Dec 25, 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 25, 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, although since it's near the subway lines you may hear trains running. Courteous staff even though there may be somewhat of a language barrier. Stations are about a 10min walk in different directions depending on whether you are taking the Yamanote line or the Keihin Tohoku/Tokyo Monorail lines.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.Our hotel is located near 5stations which makes you easier to go many places such as Tokyo area and airports.We are willing to find you the easiest way to get place where you will go, so please ask us anytime when you need help.We are equally very regret to hear that English speaking level of our staff failed to communicate properly and we can understand it would be frustrating for you. We do have English speaking staff, however, we have been focusing on good English communication skills for having overseas customers stay comfortably. Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai.

4/10 Poor

Midori

Disliked: Cleanliness, property conditions & facilities
The room was outdated, there was a water leakage in the bathroom. The noise of the train was unbearable with opened window while getting fresh air. I would not stay there again
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We regret to read that our services did not match your expectations. Please be aware of that we very much appreciate your feedback, as it is the best way we can improve upon our shortcomings. Thus your comments will be discussed with our team for future improvement.Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai once again for us to be able to restore your confidence in our faithful hospitality.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Dec 25, 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

8/10 Good

QuanSheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 25, 2023
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Fumie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Oct 2023
Response from 宿泊支配人 on Dec 25, 2023
この度は三井ガーデンホテル汐留イタリア街にご宿泊いただきまして誠にありがとうございました。またご滞在後に評価を賜りましたこと重ねて御礼申しあげます。満点の評価を頂戴いたしましたこと、大変光栄でございます。今後も皆様に日頃の疲れを癒し、快適にお過ごしいただける空間づくりに従業員一同尽力してまいります。お客様のまたのご宿泊を心よりお待ち申しあげております。

8/10 Good

Willem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff , very friendly and helpful. Property and room very clean, looks renovated but our room was so tiny for 2 persons, not enough space to put our stuff, it was like a one- way traffic. Only 1 pillow so we had to ask for a 2nd one.
Stayed 5 nights in Nov 2023
Response from Front Office Manager on Dec 25, 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us valuable feedback of your previous stay. We are very glad to see that you enjoyed and had a comfortable stay at our hotel. We keep making efforts in our services for our guests to make their stay memorable in our hotel. Again, thank you for your feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

4/10 Poor

Amanda, Hubley

Disliked: Amenities, property conditions & facilities
It was an okay hotel-but for the price and star rating, it was basic. It felt like a slightly elevated business hotel, with worse decor. The rooms were scuffed and tired and the beds and pillows were hard. Pros: - The location of the hotel is within walking distance to transit. - Self check-in and check-out (machine) - There is a smoking area on the 13th floor. - The shower pressure in the rooms is great. - Most staff were nice and friendly (we speak Japanese) Cons: - The beds are hard and uncomfortable. - The pillows are terrible, and small. They’re the type with the beading inside, are quite flat and uncomfortable. On the first night asked if it was possible to have another, but was told there were no extra pillows in the building. - Booked a room with 2 beds so we could sleep separately. Turns out the 2 beds are actually pushed together (no walking space in between), so you are essentially sleeping right next to the other person. - Shower/tub made weird loud noises during use. - The bathroom lock didn’t work, door would frequently open on its own. This was awkward during showers. - Buffet choices are the same everyday - Staff audibly told guests their room numbers within earshot of other guests (instead of just pointing to the room number). While waiting to use the self check-in machine I overheard the staff tell another guest her room number. It’s pretty standard international hotel practice to never do this because of the safety risk.
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Nov 27, 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. We appreciate your insights, as they help us identify areas for improvement.We're pleased to hear that our hotel's location, self-check-in/check-out system, smoking area on the 13th floor, and the excellent shower pressure in the rooms met your expectations. It's also heartening to know that most of our staff provided a nice and friendly experience, especially given your proficiency in Japanese.However, we sincerely apologize for the shortcomings you experienced during your stay.We regret that the room decor and furnishings did not meet your expectations, and we take note of your comments regarding the beds, pillows, and the configuration of the beds in the room.We are addressing the issues you raised, including the discomfort with pillows, the noise from the shower/tub, malfunctioning bathroom lock, and the consistency of buffet choices. Please be assured that your concerns are being shared with the relevant departments to ensure corrective measures are taken.Regarding your observation about staff sharing room numbers audibly, we deeply apologize for any discomfort caused. We take your feedback seriously, and we will reinforce our training to ensure our staff follows international hotel practices for guest safety and privacy.Your detailed input is invaluable to us, and we hope to have the opportunity to better serve you in the future.Warm regards,

8/10 Good

Marcelino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place to Stay and easy to access points of interest… Holds your luggage safely while checking in or at check out for the day…
Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 4, 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We are very glad to hear that you had a pleasant stay at our hotel.And, we are pleased to hear you enjoyed the convenience of our location. We are located in very central area which is convenient for not only business but also sightseeing.Our staff will continue to make every effort to be the hotel of choice for our guests. We look forward to welcoming you again.

10/10 Excellent

Seung, South Barrington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearest metro stations are 7-10min walking distance. Doable, may not be a quick walk when carrying luggages. The hotel itself is excellent and free public bath at the top floor is a big plus. Ate buffet at the facility and it is efficiently ran with quality. One downside is, there are train tracks nearby and you can hear them running all the time. It bothered us in the beginning, but your brain adjusts and you tune out the noise.
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Oct 31, 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We are sorry that we could not meet your expectations regarding the distance from the nearest station to our hotel, but the Italian Street where our hotel is located is a popular spot where you can enjoy the exotic atmosphere of the city in a quiet space. We are happy to hear that you enjoyed your stay, including the atmosphere of the surrounding area.We are very happy to hear that you enjoyed our breakfast and large public bath.All of our staff will continue to work hard to meet your expectations. We look forward to serving you again.

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quite nice and the staff were very friendly. Bit in the back blocks but short walk to JR and subway station
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Oct 31, 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We are very pleased to read that you had a pleasant stay at our hotel.Our hotel is located in the Italian district, about a 7-minute walk from the nearest JR Hamamatsucho Station. In addition to Hamamatsucho Station, Shiodome and Shinbashi Stations are also within walking distance, and with access to five JR and subway lines, we have received many comments about the convenience of access to the city.We are committed to providing our guests with the hospitality that they deserve. We will continue to strive for further improvement of our services and look forward to welcoming you back to our hotel on another occasion.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Feb 17, 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Breakfast buffet was well stocked with plenty of japanese and western options but was the same thing everyday. Rooms were quite large especially for Tokyo. Speedy elevators which seemed to be ready without waiting more than a minute.
Stayed 5 nights in Sep 2023
Response from Front Office Manager on Nov 4, 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We are very delighted to read that you were satisfied with breakfast.Our chef takes great pride in selecting the best breakfast ingredients available and our buffet style breakfast is very popular among our guests. We are very happy to offer approximately 40 healthy Japanese cuisine and Italian cuisine to start lovely day.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon.

10/10 Excellent

Jimmy Ewe Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good biz and tourist hotel, located near train stations for connectivity
Stayed 3 nights in Sep 2023
Response from Front Office Manager on Oct 31, 2023
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2023
Response from Front Office Manager on Sep 10, 2023
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai.We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay.We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Marissa

Stayed 3 nights in Aug 2023
Response from Front Office Manager on Sep 3, 2023
Thank you for choosing Mitsui Garden Hotel Shiodome Italia-gai from among a number of hotels and taking time to review our property. We are glad hear that your stay in general was satisfactory.We hope that you could enjoy our public large bath, located on the 13th floor. Guests can stretch out and let the tiredness of the day melt away in a moment. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit.

10/10 Excellent

Brian David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Front Office Manager on Sep 3, 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

10/10 Excellent

Binbin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can easily do self check-in and check-out with the machine next to the front desk, which is really nice for ppl who cannot speak Japanese. I love the breakfast buffet as there are a lot of options. Location is good that it's about 6mins walk from Daimon Station. You also can find Family Mart and Lawson within 2 mins. Highly recommend!
Stayed 3 nights in Aug 2023
Response from Front Office Manager on Sep 3, 2023
Thank you for staying to Mitsui Garden Hotel Shiodome Italia-gai and we very much appreciate your detailed review of the hotel. We are relieved to hear that you were satisfied with your stay. Your warm feedback is the driving force for us to strive to please you even more.And, it is with a sense of relief that we are able to recommend you a check-in procedure without any hassle.Also, Our chef takes great pride in selecting the best breakfast ingredients available and our buffet style breakfast is very popular among our guests. We are very happy to offer approximately 40 healthy Japanese cuisine and Italian cuisine to start lovely day. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Ruxandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a quiet area, yet close to subway and attractions.
Stayed 11 nights in Aug 2023
Response from Front Office Manager on Sep 3, 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail. The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff is well trained and very helpful. Thank you.
Stayed 6 nights in Jul 2023
Response from Front Office Manager on Aug 23, 2023
Thank you for staying to Mitsui Garden Hotel Shiodome Italia-gai and we very much appreciate your detailed review of the hotel. We are also truly delighted to learn that you are satisfied with our staff's services. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services.Let me stress once again, we greatly appreciated you taking the time to write about your experience with us and we hope that you will provide us with an opportunity to be able to welcome you back to Mitsui Garden Hotel Shiodome Italia-gai in future.

10/10 Excellent

Vlad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best for monorail to transfer to Haneda airport!
Stayed 3 nights in Jul 2023
Response from Front Office Manager on Aug 23, 2023
Thank you for staying to Mitsui Garden Hotel Shiodome Italia-gai and we very much appreciate your detailed review of the hotel. The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent comfortable stay.
Had 2 stays over a 3 week period. One of 7 days in a twin and the second was 5 in a superior king bedded room. Both were in top class condition. The rooms were of a good size with comfortable beds, great air conditioning and well equipped bathrooms. The hotel is just a short walk from Hamamatsucho station and there are convenience stores and restaurants nearby. The hotel staff were all very professional and helpful. I have already cancelled a stay nearby later in the year so that we can stay here again
Stayed 5 nights in Jul 2023
Response from Front Office Manager on Jul 29, 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. Thank you again for your feedback after your stay.The Italian Gai, where our hotel is located, is popular for its streets where you can enjoy the atmosphere of Italy. We are sure that you will enjoy strolling through the restaurants and stores in the Italian Quarter on a sunny day.We are very happy to hear that you liked your room.We will not be complacent with your kind words, but will strive to improve our service even further.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , quiet and near restaurants
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 23, 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. Thank you again for your feedback after your stay.The Italian Gai, where our hotel is located, is popular for its streets where you can enjoy the atmosphere of Italy. We are sure that you will enjoy strolling through the restaurants and stores in the Italian Quarter on a sunny day.We are committed to providing our guests with a warm and friendly hospitality. We will continue to improve our services and look forward to welcoming you again at our hotel.

10/10 Excellent

Younes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
nice hotel in a good area, 7 minute walking distance from Daimon Station
Stayed 1 night in Jul 2023
Response from Front Officce Manager on Jul 23, 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. We would also like to thank you again for your feedback after your stay.Our hotel is located in the Italian Street, about a 10-minute walk from JR Hamamatsucho and Shimbashi Stations. The Italian Street offers a relaxing atmosphere full of Italian exoticism, and a stroll on a sunny day is highly recommended. The Tokyo Tower and Hamarikyu Gardens are also within walking distance, so we hope you will enjoy your stay at the hotel as well.We are committed to providing our guests with the highest level of hospitality. We will continue to strive for further improvement of our services and look forward to welcoming you again at our hotel.

10/10 Excellent

Cynette Lovelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very clean and our room for 3 (we are a family of 3 & our daughter who is 14 counted as an “adult”) was spacious. The public bath is simple with almost no amenities (not even free water) but well-kept. Check-in and check-out procedures were smooth. It’s a quick walk to Shiodome train station and a bit further (5-7 mins) is the bigger Shimbashi station. The area had lots of good dining options and konbini. Would definitely stay here again.
Response from Front Office Manager on Jul 20, 2023
Thank you very much for choosing Mitsui Garden Hotel Shiodome Italia-gai. We would also like to thank you again for your feedback after your stay.Currently, the public bath is open from 3:00 p.m. to 9:00 a.m. the next morning. We hope that you will be able to stretch your legs and relax to relieve your daily fatigue.Amenities are available at the front lobby.We apologize for the lack of explanation.However, we are very pleased to hear that you would like to stay here again.Our entire staff will continue to strive to meet your expectations. We sincerely look forward to welcoming you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with options on stations
This was a really great hotel. We stayed on 3 different occasions over a 2 week period. Staff were very helpful and super friendly. All 3 rooms were clean and comfortable. Pillows are quite small so requested a second which solved the problem. Close to subway and JR stations and only 3 stations from Tokyo station. Plenty of food options and cafes within 5 minutes. Washing machines in hotel hard to get as very busy but there is also a laundromat across the road which is very clean open from 6 am to midnight which we used. Desk staff were amazingly helpful and we were able to leave bags while we travelled elsewhere for a couple of days.
Stayed 2 nights in Jul 2023
Response from Front Office Manager on Jul 10, 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai many times. Thank you again for taking the time to provide us with your feedback after your stay.We are very glad to hear that you had a pleasant stay at our hotel.Our hotel is located in the Italian Street, about a 10-minute walk from JR Hamamatsucho and Shimbashi Stations. You can feel the exotic and calm atmosphere of Italy in the Italian Street, and we recommend taking a stroll on a sunny day. The Tokyo Tower and Hamarikyu Gardens are also within walking distance, so we hope you will enjoy your stay at the hotel as well.And, we are also truly delighted to learn that you are satisfied with our staff's services. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services.Our staff will continue to make every effort to be the hotel of choice for our guests. We look forward to welcoming you again.

10/10 Excellent

Annie Jin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with short walk to several train stations and restaurants.
Stayed 4 nights in Jun 2023
Response from Front Office Manager on Jul 1, 2023
Thank you for choosing Mitsui Garden Hotel Shiodome Italia-gai from among a number of hotels and for taking the time to share your feedback. We aim for a high standard hotel and enhance our skills in terms of service. Thank you for your lovely review and we hope to see you again in our hotel in the future.

10/10 Excellent

Connie

Stayed 5 nights in Jun 2023
Response from Front Office Manager on Jul 16, 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

8/10 Good

meiling

Stayed 11 nights in May 2023
Response from Front Office Manager on Jul 1, 2023
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

8/10 Good

Wai-Keung, Union City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Nearest metro stations are 9 to 11 mins walk. Not an easy walk in summer hot humid weather or raining. Not much food choices around. Need to go near metro stations for restaurants. Staff are friendly and speak good English.
Stayed 4 nights in Jun 2023
Response from Front Office Maneger on Jun 24, 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. Thank you again for your feedback after your stay.We are sorry that we could not meet your expectations regarding the distance from the nearest station to our hotel, but the Italian Street where our hotel is located is a popular spot where you can enjoy the exotic atmosphere of the city in a quiet space. We hope that you enjoyed your stay in our hotel, including the surrounding atmosphere.We are very honored to receive your compliments on our staff.All of our staff will continue to work hard to meet your expectations. We look forward to welcoming you again.

8/10 Good

Joeung yoen

Liked: Cleanliness, property conditions & facilities
Overall clean and quiet but rooms are still fairly small (which is typical in Tokyo i assume). The pillows are quite low and we asked the front desk for another one and was told that they don’t have one which was an unexpected response. Overall a decent stay but probably won’t return next time.
Response from Front Office Maneger on Jun 24, 2023
Thank you for choosing Mitsui Garden Hotel Shiodome Italia-gai. Thank you very much for taking the time to provide us with your feedback after your stay.We are very sorry to inform you after your stay, but we have a limited stock of pillows. We appreciate your understanding and cooperation.We apologize for any inconvenience caused, and we hope that you will have another opportunity to stay with us.Although there are still some things we have not done well, we will continue to make efforts to create a good hotel that will satisfy our guests in the future.

6/10 Okay

Mei Kee

Stayed 3 nights in Jun 2023
Response from Front Office Manager on Jul 8, 2023
Thank you for staying at Mitsui Garden Hotel Shiodome Italia-gai and taking time to write your review.We will do our best to improve our service so that we can always providea high standard of services for our customers.We are looking foward to welcoming you again at Mitsui Garden Hotel Shiodome Italia-gai in the future.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Front Office Manager on Jun 13, 2023
Thank you for choosing Mitsui Garden Hotel Shiodome Italia-gai from among a number of hotels and for taking the time to share your feedback. We aim for a high standard hotel and enhance our skills in terms of service. Thank you for your lovely review and we hope to see you again in our hotel in the future.

6/10 Okay

Katherine

Stayed 3 nights in May 2023
Response from Front Office Manager on Jun 3, 2023
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Front Office Manager on Jun 13, 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

8/10 Good

Michiko

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff, room and service are very nice. Just little far way from any train stations. We had many suit caces, it was so hard.
Stayed 2 nights in May 2023
Response from Front Office Manager on Jun 3, 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. Thank you again for taking the time to send us your feedback after your stay.We are very pleased that you gave us a high evaluation.We are sorry that we could not meet your expectations regarding the distance from the nearest station to our hotel, but since there are several nearby stations, you can choose the line you would like to take depending on your destination, such as JR or Metro. Our front desk staff will be happy to assist you with any questions you may have.We will continue to improve our services to the highest standards, so please visit us again when you come back to Tokyo.Front Office Manager

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Close to the JR station. A few restaurants nearby and a grocery across the street
Stayed 7 nights in May 2023
Response from Front Office Manager on Jun 3, 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. Thank you again for taking the time to send us your feedback after your stay.Our hotel is located a 7-minute walk from the nearest JR Hamamatsucho Station. Shiodome and Shinbashi stations are also within walking distance, and many guests appreciate the easy access to major sightseeing spots in Tokyo. Also, it takes only 20 minutes from Haneda Airport to Hamamatsucho Station by Tokyo Monorail, so many of our guests come from far away.We are committed to providing our guests with the best hospitality possible. We will continue to strive for further improvement of our services and look forward to welcoming you again at our hotel in the future.Front Office Manager

6/10 Okay

jung

Travelled with family
average hotel
normal hotel with average level. somewhat not convenient location.
Stayed 1 night in May 2023
Response from Front Office Manager on Jun 3, 2023
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near the metro station.
Stayed 1 night in May 2023
Response from Front Office Manager on May 21, 2023
Thank you for staying to Mitsui Garden Hotel Shiodome Italia-gai and we very much appreciate your detailed review of the hotel.We are pleased to hear you enjoyed the convenience of our location.As you know, we have good access to the public transportations such as JR, Metro and Tokyo Monorail within 7-10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in, the ladies at the desk were courteous and helpful. Room was nice and cleaned everyday with fresh towels and robes. Very nice to have a smoking area on the 13th floor. Quiet hotel, peaceful, and we were able to walk to the train station and various restaurants. Wonderful stay, will return next time I come to the area.
Stayed 4 nights in May 2023
Response from Front Office Manager on May 14, 2023
Thank you very much for having stayed at Mitsui Garden Hotel Shiodome Itaria-gai and taking the time to share your valuable comment with us. We are pleased to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. We are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as train and subway. Nearest stations is just 5minutes walking from our hotel. We also would like to thank you for your laudatory comment on our staffs. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us.We are looking forward to welcoming you back again on your future trip to Tokyo.

10/10 Excellent

Mic

Liked: Cleanliness, staff & service, property conditions & facilities
I love their public bath on 13 floor. I was so tired of walking around in Tokyo busy street. My feet was so tired but their hot bath treated me so good. Their breakfast was good too. There were some small restaurants and convenience stores around this hotel. Also easy access to the Hamamatsu Cho JR station and Daimon subway stadium🙏 staffs were alway helpful and friendly.
Stayed 1 night in Apr 2023
Response from Front Office Manager on May 5, 2023
Thank you for choosing Mitsui Garden Hotel Shiodome Italia-gai from among a number of hotels and taking time to review our property. We are glad hear that your stay in general was satisfactory.We are very delighted to read that you were satisfied with our hotels' neighborhood, our stuff and public bath. The large public bath is on the top floor of our hotel. Taking this large bath makes you relax and it can remove your tiredness. Because of that, it is very popular to our guests who stay in hotel.And, the location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.Let me stress once again, we greatly appreciated you taking the time to write about your experience with us and we hope that you will provide us with an opportunity to be able to welcome you back to Mitsui Garden Hotel Shiodome Italia-gai in future.

10/10 Excellent

Hiroshi, Chicago

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the facilities are clean and comfortable
Stayed 5 nights in Apr 2023
Response from Front Office Manager on Apr 29, 2023
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

8/10 Good

BELEN

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Tax/fee
The hotel collected 200 yen tax/fee when we check in. Its not a big deal but I was wondering what it was for but the lady that was explaining to us said that it's there policy to collect the tax. I mentioned that I stayed previously in another hotel for 3 days and did not collect any tax/fee from us. Overall the 1 day stay was pleasant.
Stayed 1 night in Mar 2023
Response from 宿泊支配人 on Apr 3, 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. We would also like to thank you again for taking the time to send us your feedback after your stay.We sincerely apologize for not fully explaining the accommodation tax at the time of check-in.Accommodation tax may be collected when staying at accommodations in Tokyo.The amount of the accommodation tax varies per person per night, but it is basically paid locally at the time of check-in.We apologize for the inconvenience and hope you understand.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon.Front Office Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walk from the station was a little long
Stayed 1 night in Mar 2023
Response from 宿泊支配人 on Apr 3, 2023
Thank you for staying to Mitsui Garden Hotel Shiodome Italia-gai and we very much appreciate your detailed review of the hotel. With regard to the location, we were very sorry to learn that our hotel location was not to your satisfaction. However, this hotel is located approximately 8 min walk from Hamamatsucho Station of JR Yamanote Line and Tokyo Monorail. The international passenger connects to the airport directly, it is 13 min on the Haneda express from Tokyo Monorail Hamamatsucho station. In additional to this, Haneda is a city airport and is very convenient especially for early morning or late night arrivals and departures.It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit.Front Office Manager