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Reviews of Keio Plaza Hotel Tokyo

4.5 out of 5
Keio Plaza Hotel Tokyo
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 739 out of 1215 reviews" "
Rating 8 - Good. 325 out of 1215 reviews" "
Rating 6 - Okay. 83 out of 1215 reviews" "
Rating 4 - Poor. 45 out of 1215 reviews" "
Rating 2 - Terrible. 23 out of 1215 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in a luxury room the first night. It was amazing. Then we were in a regular room for groups and it was also great but smaller and slightly fewer extras. Both were outstanding.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, will go back again!
Stayed 2 nights in Mar 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s well positioned and a nice 4 stars hotel, I don’t unterstand how it got the 5th star. Anyhow, it’s clean, staff nice, but updates need to be made, bathroom looked old.
Stayed 4 nights in Mar 2024

10/10 Excellent

Christina, Glendora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/check out was easy. Great breakfast options. Clean and comfortable room. Staff was professional and helpful, especially when I needed a taxi to get to certain places. They have preprinted cards with barcode and name of the place to give to the driver so they know where to take you. Lobby was decorated beautifully. Great shopping options at walking distance from hotel. Overall my stay at Keio Plaza was wonderful and I recommend it to anyone staying in Tokyo.
Stayed 6 nights in Mar 2024

10/10 Excellent

Nely, Murrieta

Liked: Cleanliness, staff & service, property conditions & facilities
Japan is very nice, and friendly
Stayed 4 nights in Mar 2024

10/10 Excellent

Eng Kiat William, Honolulu

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our hotel of choice whenever we visit Tokyo, Japan! They added a new lounge on the 47th floor which is huge and offers a place to relax and to hang out. Premium Lounge service is excellent as always.
Stayed 7 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Stacy, HIGHLAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Our room overlooked the metropolitan government building that featured an incredible light show every evening. Super convenient access to public transportation, dining, shopping, & major, sightseeing attractions. Staff was responsive to all of our requests. Highly recommend.
Stayed 4 nights in Mar 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self contained resort hotel with on site restaurants, close to shinjuku station, and fuji views from room on 25th floor south tower, ask for 2568 or close..sushi, hibatchi, chinese, hot pot on site..
Stayed 7 nights in Mar 2024

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, staff & service
Wouldn’t recommend at all! The stuff are extremely rude and the rooms are very old with a horrible smell. The listing on Expedia is very deceptive & to be honest I should be compensated.
Stayed 3 nights in Mar 2024

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, was easy to check in and out and rooms were good. Only issue we ran into on the entire stay was laundry rooms being full when we were running low on clothes. Other than that the breakfast at both locations was good and the ease of getting to Shinjuku station to get around was great! The staff was friendly and with the airport limousine having a stop directly at Keio Plaza Hotel we were able to get back and forth easily. Would recommend staying here if first time in Japan or Tokyo area!
Stayed 5 nights in Mar 2024

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time in this hotel. Highly recommended. Clean, friendly and respectful staff. Excellent customer service. Big rooms.
Stayed 4 nights in Mar 2024

8/10 Good

Cindy, Windsor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast dining was way to congested both restaurants every morning not impressed
Stayed 3 nights in Mar 2024

10/10 Excellent

Lady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property
Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff. Very comfortable firm bed and good quality bedding. Convenient service such as luggage storage, delivery service. Would definitely recommend to anybody!
Stayed 3 nights in Mar 2024

10/10 Excellent

Chryshanthi, Mt Claremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in every respect. Will definitely go back.
Stayed 3 nights in Mar 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service was attentive and their convenience store was perfect for drinks and snacks. It’s also open till 2 am so very helpful for almost anytime that you need. Also has a coin laundry available.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kevin, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location minutes from Shinjuku station. Went to Tokyo for the Marathon and this was the ideal location. Directly adjacent to the start gate. Staff and amenities were great. Room was spacious and well outfitted. Would stay here again.
Stayed 8 nights in Feb 2024

10/10 Excellent

Eddie Shek Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Wai Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keio Plaza Hotel at Shinjuku is our default choice whenever we visit Tokyo. The spacious room, the convenience of its location, as well as the excellent transportation options to airports and Disney Resort are among the key reasons for us to always come back to this hotel. It is already like our second home.
Stayed 4 nights in Mar 2024

10/10 Excellent

ka ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service network
Stayed 5 nights in Mar 2024

10/10 Excellent

Daniel, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, spacious, clean rooms with nice amenities and convenient location.
Stayed 5 nights in Mar 2024

8/10 Good

terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
old hotel but well maintained, great staff, close to metro, nery good good breakfast
Stayed 5 nights in Mar 2024

10/10 Excellent

MARIO, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel safe in this hotel and in the neighborhood near it. The coin-operated laundry was a good bonus. I've been in the laundry room twice after midnight and each time, staff was cleaning the machines. Amazing! Great staff, very friendly and responsive.
Stayed 6 nights in Mar 2024

10/10 Excellent

guy, new york

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024

10/10 Excellent

Helen, Montclair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel Tokyo. Great location near transportation. Good dining options in and out of hotel. Wonderful atmosphere.
Stayed 3 nights in Mar 2024

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. 5 star
Stayed 2 nights in Mar 2024

8/10 Good

Beatrix, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large hotel in Shinjuku, close to metro stops and coffee shops. Hotel was very busy but quiet and we had a nice large room
Stayed 4 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

4/10 Poor

Selin

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The room furniture and the bath was old. The pc s in business center were out of order and the printer was not working. When I asked for help the Reception said sorry but we dont have any other printer so we cannot help you
Stayed 1 night in Feb 2024

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Peter

Stayed 6 nights in Feb 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and helpful
Stayed 7 nights in Feb 2024

8/10 Good

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for three nights, and were very pleased with the condition of the hotel and the rooms. The staff was extremely professional and courteous. We had booked a club level room and had our breakfast in there each day which we really enjoyed because it was very quiet and relaxing. the drinks in the evening were also lovely and we enjoyed the view of the city. Our only disappointment with the hotel came our next to last day there. The day of our departure we had to leave quite early for the airport at 5 AM which was well before breakfast was available. The evening before I had requested the staff if they could provide a bagged breakfast for us so we could have that during the long ride back to the airport the next morning. They said that was a very unusual request and could not do that for us. We have traveled all over the world and have stayed in many hotels, and we have never been told it was an unusual request. It has been our experience that every hotel is happy to provide a box or bag breakfast for guests to enjoy. It’s only for that reason that I am rating the hotel four stars instead of five.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people and service
Stayed 1 night in Feb 2024

8/10 Good

Ying Qi, Belmore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

6/10 Okay

victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Convenient because of distance but where our room was the Wi-Fi was horrible! Room a bit older as well, was expecting better from a top notch hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

yenliang

Stayed 2 nights in Feb 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Anna

Disliked: Staff & service
Breakfast end too early
Stayed 6 nights in Feb 2024

10/10 Excellent

Xinkang

Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant quality is terrible and over priced for what you recieve.
Stayed 4 nights in Feb 2024

10/10 Excellent

Keun, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Tumurbat

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Check in counter was rude and cold. We booked the executive floor room and expected we will check in thru the executive lounge but checkin counter person did not ask us and we asked if we can check in thru the VIP. But his response was cold and rude and we did not expect cold and rude service from Keio plaza. Their room is spacious and lounge was cheap in experience and less warm then Cerulion tower hotel. We will not stay at this place next time. We will definitely choose Cerulion tower, and no other high end hotel meet the high bar of Cerulion tower. Definitely, Keio plaza met short, bad customer service but expensive hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

KAR YEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for spacious hotel and convenient area, it would be a great choice.
Stayed 6 nights in Jan 2024

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and really good rooms. Impressed with the room having phone chargers and multi plug adapters. Only down side for us was airport transfer. The hotel provides links to companies but does not organise for you. Not a big thing but when arriving at 1am it’s nice to know the hotel is there for you.
Stayed 4 nights in Jan 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with an amazing staff. We loved the location and the food and everything else within the hotel was top notch.
Stayed 6 nights in Jan 2024

10/10 Excellent

Wendy

Stayed 6 nights in Jan 2024

10/10 Excellent

Xianfeng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a quiet area near the busy shopping district of shinjuku. Room is small but clean and comfortable. Nice staff, a lot of restaurants within the hotel. Close to subway.
Stayed 2 nights in Jan 2024