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Reviews of Hotel Metropolitan Tokyo Marunouchi

4 out of 5
Hotel Metropolitan Tokyo Marunouchi
1-7-12 Marunouchi, Chiyoda, Tokyo, Tokyo-to

Reviews

9.2

Wonderful

Rating 10 - Excellent. 658 out of 1017 reviews" "
Rating 8 - Good. 271 out of 1017 reviews" "
Rating 6 - Okay. 63 out of 1017 reviews" "
Rating 4 - Poor. 15 out of 1017 reviews" "
Rating 2 - Terrible. 10 out of 1017 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

koji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and amazing staffs
Stayed 1 night in Mar 2024

10/10 Excellent

Hiromi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and it was very convenient to travel anywhere in Tokyo.
Stayed 3 nights in Mar 2024

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central with good transport links. Amazing views from the room as well.
Stayed 6 nights in Mar 2024

10/10 Excellent

Pavel, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent service and helpful staff. Best location for travel and riding on subway. Away from crowds located on higher floors of building.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicholas Khoa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Easily accessible to other part of Japan as well. Excellent selections of shopping and dining experiences at various price scale levels. Hotel is modern, quiet, clean, and well maintained. Would definitely come back and stay for future trip.
Stayed 3 nights in Mar 2024

8/10 Good

Siew Fuang Violet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with the hotel just directly outside Tokyo station that is a hub for numerous train and subway lines. It is also within walking distance to department stores and F&B establishments and the rooms are of a decent size (for Tokyo standards) and generally quiet!
Stayed 7 nights in Mar 2024

10/10 Excellent

Michael, peachtree city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the Nihonbashi entrance of the Tokyo station. Very convenient in and out of Tokyo.
Stayed 1 night in Mar 2024

10/10 Excellent

Mei-Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location just next to the Tokyo Station
Stayed 1 night in Mar 2024

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect as this hotel is right next to Tokyo station. Loved that the hotel provided lots of toiletries. Large sunken tub for relaxing bath. Nice Japanese and Western breakfast buffet. Great place to stay while in Tokyo!
Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel in a very convenient location
Stayed 4 nights in Mar 2024

10/10 Excellent

Johannes Joachim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to train, Metro and Airport express
Stayed 3 nights in Mar 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas, Point Roberts

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family of four stayed in a north-facing room with a great view of the train tracks below. Somehow, seeing the trains coming and going was surprisingly mesmerizing. Of course, the view of the cityscape at night was terrific as well. The room is fairly spacious in Tokyo's standard. The hotel is a bit dated, but you really can't beat the location. It took us less 5 mins to go from the hotel to the Shinkansen gate at Tokyo station.
Stayed 1 night in Mar 2024

8/10 Good

Aaron, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent staff, excellent location, only downside is slightly dated and the A/C would go to 68F at night, but otherwise very good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, easy to get to and very friendly staff!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, cool decor, tasteful design. Breakfast could be improved though.
Stayed 1 night in Mar 2024

10/10 Excellent

Yigal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night in transit
Stayed 1 night in Mar 2024

10/10 Excellent

Pik Ki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

YUNZHI

Liked: Cleanliness, staff & service, property conditions & facilities
Good location! The staffs are very friendly.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mum, baby and I had a lovely stay. My only request for the room would be USB ports. This may be being added when they upgrade the rooms. But it was missed as we are all connected to devices nowadays. There was plenty of power points, but we had more devices than adapters as we relied on the hotel having USB ports 0
Stayed 2 nights in Mar 2024

8/10 Good

Mark, Marco Island

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location with direct access to Tokyo station. Staff very professional, room a bit small and bed pushed against one wall, making it a bit clumsy for one or the the other sharing it. Overall, the positives outweigh the negatives. Would reccomend.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, but the bed was against a wall which is somewhat inconvenient. Overall we had a very nice stay at this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe the closest hotel to Tokyo station. Super clean and staff is friendly and helpful. We would certainly stay here again if on a short trip to Tokyo.
Stayed 3 nights in Mar 2024

8/10 Good

Mark, Marco Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located next to the main Tokyo train station. Very professional staff. Only negative I can make is that the rooms are small and I found the bed to be a bit uncomfortable. I would stay here again, in spite of the negative mentioned above.
Stayed 1 night in Mar 2024

10/10 Excellent

KA WING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Near the transportation hub, can go anywhere, very convenient. Staff are friendly and helpful. Room is clean and comfortable. Good stay in Tokyo.
Stayed 1 night in Mar 2024

10/10 Excellent

Toby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is attached to Tokyo station so location is perfect - once you figure out where it is at. Tokyo station itself is a complete maze that takes some serious time figuring out how to navigate but is a great base for traveling around. Hotel staff were very friendly and room - for Tokyo - was a decent size. Bed was legitimate queen size which is a big bonus and bathroom/shower were great. Highly recommend.
Stayed 3 nights in Feb 2024

8/10 Good

Mark, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was extremely uncomfortable. Very hard.
Stayed 1 night in Feb 2024

10/10 Excellent

Benedito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 3 really enjoyed our stay here. The rooms were a little on the small side, but the view and comfortable beds more than made up for it. We loved being so close to Tokyo Station. It very convenient getting to Narita airport. My son's favorite part was being able to watch the trains from our room at night and the amazing model train set in the lobby.
Stayed 2 nights in Feb 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location , right at Tokyo station. The rooms were clean and comfortable, staff friendly. Superb stay !!
Stayed 2 nights in Feb 2024

10/10 Excellent

David, Bluffton

Liked: Cleanliness, staff & service, property conditions & facilities
What a great place. Right beside Tokyo station and really comfortable. Great restaurant with an awesome breakfast buffet!
Stayed 4 nights in Feb 2024

10/10 Excellent

Shing yee Elaine

Stayed 1 night in Feb 2024

10/10 Excellent

Alison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. We travelled with two small children and we comfortably fit in a double twin room. The highlight was the amazing view of the city from the room. All rooms are above the 27th floor. The place was very clean and they had all the little travel toiletries you might need. It’s in a great location next to Tokyo station (visit their website for easy directions). There are lots of good food options in the station or if you walk outside under the rail lines
Stayed 3 nights in Jan 2024

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and would be happy to stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mélanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beside Tokyo Station which makes it convenient and an easy to access. I wished there would be sign of the hotel in the station because it was hard to find from inside of the station. The room was quite nice but was smaller than I expected for the price paid. Many convenience stores walking distance.
Stayed 1 night in Jan 2024

10/10 Excellent

Abdul Ghani Mansur Bin, Sydney

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience overall Some things to consider: 1) Guests do have to swap lifts to access rooms from the main one in group that takes you to reception only. This can be inconvenient sometimes as that couple minutes wait makes a difference when having to catch a train or got big luggages. 2) You still have to pay for extras such as a cafe latte even when you have already paid for a breakfast voucher which felt a little money gauging and greedy on the hotel being that other hotels at this rating offer that service. 3) There is no option to order omelette or add an avacado or any extras as the breakfast buffet sometimes was a little limiting. Overall wonderful, but just some little things to improve on. Thank you.
Stayed 5 nights in Jan 2024

10/10 Excellent

CHIN TEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect if you wanna be at Tokyo station for use of travel. Hotel rooms are on the 28th floor and higher, perfectly quiet with an excellent view. Rooms are, of course, tiny.
Stayed 2 nights in Jan 2024

10/10 Excellent

Thidarat, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Best location. Right at the Tokyo Station.
Stayed 5 nights in Jan 2024

8/10 Good

Wai Kee Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

10/10 Excellent

Sheng, Flat Bush

Liked: Staff & service, property conditions & facilities
Enjoyed our stay, second time staying here, very convenient spot. The bus from Narita airport stops right outside.
Stayed 2 nights in Jan 2024

6/10 Okay

SUE ANN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dated property. The carpet in the room next to the bathroom was worn out and almost peeled off . The condition of the room was more like 2 stars property. There are a lot better , newer hotels in the vicinity for half the price . The staffs however were well trained and well versed in English.
Stayed 1 night in Jan 2024

10/10 Excellent

Makoto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view!
Stayed 1 night in Jan 2024

10/10 Excellent

Yuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to train and metro. The room we stayed had an amazing view of Tokyo.
Stayed 1 night in Jan 2024

10/10 Excellent

Hock Wei Wendy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible view
Stayed 1 night in Jan 2024

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great central hub for staying in Tokyo. The staff was excellent, and being next to Tokyo Station was great for getting around.
Stayed 15 nights in Jan 2024

8/10 Good

Jonathan

Stayed 1 night in Jan 2024

8/10 Good

Kenji, Cupertino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024