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Reviews of Arietta Hotel & Trattoria Gotanda

3 out of 5
Arietta Hotel & Trattoria Gotanda
2-5-2 Higashi-Gotanda, Shinagawa-Ku, Tokyo, Tokyo Prefecture

Reviews

8.2

Very good

Rating 10 - Excellent. 80 out of 242 reviews" "
Rating 8 - Good. 118 out of 242 reviews" "
Rating 6 - Okay. 34 out of 242 reviews" "
Rating 4 - Poor. 8 out of 242 reviews" "
Rating 2 - Terrible. 2 out of 242 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tantalizing time
The location is covenient. Walking distance to the nearest station. Many restaurants and stores in the vicinity. Noon checkout is a wonderful thing. Staff and cleaning crew are super friendly. We keep going back there whenever we’re in Tokyo.
Stayed 2 nights in Feb 2020

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice and comfortable hotel. Room is on the small side but it was enough for my wife and myself. Most of the staff speaks English and they are very friendly and helpful. Breakfast is a continental type. Juice, coffee machine, eggs, breads, baked goods and salad. very close to Gotanda station (5 min. walk) and to two super markets. Very quiet.
Stayed 3 nights in Nov 2019

8/10 Good

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Value for money and good location ...will stay again :)
Stayed 2 nights in Apr 2019

10/10 Excellent

Yasuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Kristen, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Gotanda
This hotel with attached restaurants and bakery is about a 7 minute walk from the Gotanda station. We stayed on the 5th floor on the street side. There was a little noise from the road, but nothing too loud. The room was exactly as pictured and advertised. There was a full-sized bathtub in our bathroom.
Stayed 2 nights in Jun 2018
Response from front on Jul 13, 2018
Thank you very much. I will be waiting for you again.

8/10 Good

CHIAHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
Staffs are all very friendly. Bathroom is huge in Japanese standard. Housekeeping service is also good. Breakfast is acceptable. Room is a bit small, but like anyone else in this range. If the price is about the same as the one next door, will definately choose this one next time.
Stayed 6 nights in May 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very small room & bed with nothing much happening at this location. Hence, not so cheap.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
we stayed as a group of 3 for 3 nights at Arietta. It is a convenient 5-7 min walk from Gotanda station, which is on the Yamanote line, only 2 stops from Shinagawa which is a major transport hub. There are restaurants, shops, and a 7/11 near by. Our room feels a little small for 3, but it is very clean, and supplies were well stocked. Staff was helpful and polite. There is continental breakfast in the morning, nothing fancy but has good coffee and croissants. Excellent price for a convenient location in Tokyo.

8/10 Good

Kennus, HK

Liked: Cleanliness, staff & service, room comfort
Nice location and environment
Overall is good. I would suggest extending the breakfast time to 10:30am.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were really helpful and recommended a great restaurant. The fresh bread for breakfast was delicious. A very convenient place that I would recommend for people who want to stay in the Gotanda/Shinagawa area.
Response from front on Jun 23, 2016
Staying at the hotel, thank you. We look forward to again of the guests arriving.

6/10 Okay

Joy, Sydney

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice little hotel in good neighbourhood.
Room was extremely small for two people, including the size of the bed. Staff were very friendly and helpful. Breakfast, included in the tariff, was very good. Close to shops, restaurants and Gotanda Station. Stayed at the hotel in a twin room two day's prior. There was so much more room, but the cost was a lot more as well.
Response from front on Jun 20, 2016
Staying at the hotel, thank you. We look forward to again of the guests arriving.

10/10 Excellent

Prinn, Chang mai, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for travel in tokyo (Yamamote line)
I booked 3 rooms for my family. Staff is very nice and helpful. Breakfast is free!!
Response from front on Jun 20, 2016
Thank you very much for staying in the hotel. We highly rated, we are happy. We are looking forward to seeing you.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Condition of room
Thr room smelled like damp clothes and it wasn't as clean as expected.
Response from front on Jul 8, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We look forward to serving you again.

8/10 Good

CHUEN HOWE, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with 24 hrs supermarket opposite :)
Hotel was around 10 - 15 mins from to JR Station. Room is clean with friendly staff. Able to squeeze in 2 adult + 1 toddler (14 mths) There's a 24 hrs supermarket across the road and a 7-11 nearby, very convenience.
Response from front on Jul 7, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to serving you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Otaru Canal
The hotel is located near Otaru Canal, 5 min brisk walk.
Response from front on Jun 23, 2016
Staying at the hotel, thank you. Near the river is the Meguro River. We look forward to again of the guests arriving.

10/10 Excellent

Miguel, Pleasanton, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the subway and restaurants
Helpful staff and comfortable room. The hotel is near restaurant and shopping stores.
Response from front on Jul 8, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to serving you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Gotanda station. A lot of eateries and convenience stores in close proximity. The hotel has a friendly staff and the room was clean and sufficient for two people. Breakfast was included, which was a nice surprise!
Response from front on Jul 7, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to serving you again.

8/10 Good

Alvin, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, only several minutes from Gotanda Station which is passed by Yamanote line. Lots of eating spots, haven't tried the Trattoria on the base of the hotel itself though. Room is a little bit old and small, but clean and comfy. Breakfast was mainly consists of bread, a bit of info for fellow Indonesians who prefer rice for breakfast. Staff was helpful (one of them could speak basic english when we stayed) and the hotel have a bag keep service if you come before check in time. Would consider staying there again.

8/10 Good

Peter, Okinawa, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to Gotanda Station
Stayed four nights in a double room. The room was very small (most hotel rooms in Japan are very small). The hotel offers a free breakfast, mostly breads and jams and a salad bowl. There is not much variety with breakfast. I speak just enough Japanese to get by, so I cannot comment on the staff`s English ability (the staff spoke Japanese to me). There is a supermarket and convenience stores nearby if you want to buy food items and drinks. If you are simply looking for a place to sleep in Tokyo and do not need any fancy place, this hotel will work.

8/10 Good

John, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really cool hotel, stylistically and architecturally....but the bed wasn't very comfortable.... The neighborhood is pretty sweet with a bunch of nice looking restaurants, but basically a place for the locals and Salary-men, being so handy to Shinagawa... There is a very nice little grocery store across the street and a deli-style bentou store very close by.....I didn't have the chance to eat at the trattoria, so I can't comment on that..
Response from front on Jul 7, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We look forward to serving you again.

6/10 Okay

alpal, melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Had three stays at Arrietta the first was in a double room that was really tight and uncomfortable,an upgrade to a twin room was requested for our next two visits, what a difference for an extra ten dollars, roomy and comfortable. Breakfast basic but adequate, station (Gotander) 5 minutes away, supermarket 1 minute and numerous eating opportunities close by including the adjoining trattoria and pizza establishments.
Response from front on Jul 7, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We look forward to serving you again.

10/10 Excellent

alex, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy clean and relaxing
I had a wonderful time with my my husband we enjoyed the space and the staff were veryr helpful and nice definitely will go back again also super close to food and transportation really had an awesome time.
Response from front on Jul 7, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to serving you again.

10/10 Excellent

Judy, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms a bit small, but amenities excellent
The quality of the hotel extremely appreciated. The staff was knowledgeable and respectable, and hotel condition well maintained.

8/10 Good

I like travel, beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
Close to train station, small Room for máximum two person but comfortable, Excelent bread for breakfast, nice staff,

8/10 Good

Mitch, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel but Tiny Rooms
The hotel is clean and modern. I have traveled extensively in Japan so I am used to compact rooms. The room I had here is about the smallest I have had anywhere. It is really meant for a single traveler but with a little ingenuity can accommodate two. It is well laid out for what it is. Breakfast is (nice) breads, a salad and a bit of coffee in the lobby. Gotanda is not my favourite area of Tokyo but it is safe to walk around even if a bit seedy.
Response from front on Jul 7, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We look forward to serving you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice and clean hotel in a convenient neighborhood.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel in a convenient neighborhood
This hotel was nice and clean. It it located in a convenient and nice neighborhood.
Response from front on Jul 7, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We look forward to serving you again.

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you to the nice staff!
They let us leave our luggage after the stay for a few hours so we could go shopping great bed and modern room in Tokyo! Clean.
Response from front on Jul 7, 2016
Thank you very much for your stay with us. and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to serving you again.

8/10 Good

Rui, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Besides the great location, having the breakfast included was nice. The room was small as expected, but the bed was really small, too small in our opinion (queen bed). Otherwise it was comfortable, andhe staff was very polite!

8/10 Good

Michael, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very content with Arietta
Nice location, convenient and with a light buzz to the area without being somewhere way too busy. 2nd time staying at an Arietta Hotel and would stay at another.

8/10 Good

Paul, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and good location!
Fantastic service and very clean, safe and nice hotel. Rooms were a little small but it is Tokyo! Would definitely recommend and stay again!

8/10 Good

Judy, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel quite close to train station.
Very clean with laminate flooring. Small like Japanese business hotels but bed was comfortable. Free continental breakfast was very good.

8/10 Good

Mike, Vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel
First hotel I stayed in Tokyo so it was a bit of a challenge to find from the Shinagawa station. The rooms are a bit old like back from the 80's but very comfortable. Price was reasonable and nice shops close by. Internet access was spotty but you can use the computers in the lobby.

6/10 Okay

Brett, Sydney, NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
If you are fan of sleeping on the floor...
I am pretty sure Papa Bear would say the beds are too hard after staying at the Arietta. Apart from that the overall room was great, and the facilities were fine; We did not stay long enough to interact with the staff on any decent level but they were always nice and helpful.

10/10 Excellent

Juli, Solvang, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay at again
Close to subway station. Small hotel with excellent bakery attached. Reasonable price for Tokyo

4/10 Poor

yuji

Stayed 1 night in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Tanabe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は狭いものの清潔感があり快適な滞在でした。
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食無料でも満足の内容でした
夜行バスで朝早く到着した為荷物の預かりをお願いしたのですが、快く受け入れてくれた。ホテルへの帰りが遅くなる事伝えたらその場でチェックインもしてくれて助かりました。 朝食も無料でサラダとパン、コーヒーと充分でした。お風呂も広くて良かったです。
Stayed 1 night in Nov 2019

10/10 Excellent

Sakae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
おしゃれなホテルです。 1人で行くのにちょうどいい雰囲気。
Stayed 1 night in Sep 2019

8/10 Good

akiko

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から徒歩圏内。食事やコンビニも近い。雨降りには、傘のサービスもしてくれた。
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

NOBUKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019