Title: Hotel and Suites Mansion San Antonio - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel and Suites Mansion San Antonio Family-friendly hotel with a water park and a rooftop terrace ## Photo gallery for Hotel and Suites Mansion San Antonio ![Terrace/patio - Hotel and Suites Mansion San Antonio (Tlalpujahua)](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/3f17b9af.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel and Suites Mansion San Antonio (Tlalpujahua)](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/20a680be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast and lunch served, pool views - Hotel and Suites Mansion San Antonio (Tlalpujahua)](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/b4d1e524.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor banquet area - Hotel and Suites Mansion San Antonio (Tlalpujahua)](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/ec51d040.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Hotel and Suites Mansion San Antonio (Tlalpujahua)](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/bf436217.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel and Suites Mansion San Antonio welcomes families to its mountain location with various ways to relax and play. Guests enjoy breakfast and lunch at the on-site restaurant, explore the garden, or visit the water park. Kids find extra fun in the arcade/game room. ## Reviews 7.2 Good ## Popular amenities - Bar - Pool - Breakfast available - 24/7 front desk - Housekeeping - Parking included ## Room options ### Check availability for these dates Tonight [Dec. 12 - Dec. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=4956575&PinnedHotelID=4956575&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=4956575&PinnedHotelID=4956575&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 13 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=4956575&PinnedHotelID=4956575&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=4956575&PinnedHotelID=4956575&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=4956575&PinnedHotelID=4956575&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=4956575&PinnedHotelID=4956575&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=4956575&PinnedHotelID=4956575&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=4956575&PinnedHotelID=4956575&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Room, 1 King Bed ![Individually furnished, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/3991c1d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed ### Highlights Individually furnished HDTV Blackout drapes/curtains Hair dryer Private bathroom Rainfall showerhead Free bottled water Espresso maker - 215 sq ft - Mountain view - Sleeps 3 - 1 King Bed ### View all photos for Double Room ![Double Room](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/2660549e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Individually furnished HDTV Blackout drapes/curtains Hair dryer Private bathroom Rainfall showerhead Free bottled water Espresso maker - 215 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ### View all photos for Superior Room ![Individually furnished, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/3991c1d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Individually furnished HDTV Blackout drapes/curtains Private bathroom Rainfall showerhead Hair dryer Free bottled water Espresso maker - Mountain view - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite ![Individually furnished, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/3991c1d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Individually furnished HDTV Blackout drapes/curtains Hair dryer Private bathroom Rainfall showerhead Free bottled water Espresso maker - 269 sq ft - Mountain view - Sleeps 4 - 1 King Bed OR 2 Twin Sofa Beds ### View all photos for Suite ![Suite](https://images.trvl-media.com/lodging/5000000/4960000/4956600/4956575/028475be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Individually furnished HDTV 2 bedrooms Blackout drapes/curtains Hair dryer Rainfall showerhead Private bathroom Jetted bathtub - 323 sq ft - 2 bedrooms - City view - Sleeps 4 - 1 King Bed and 2 Twin Sofa Beds ### Standard Room, 1 King Bed, Garden View ### Highlights Individually furnished HDTV Blackout drapes/curtains Private bathroom Rainfall showerhead Hair dryer Free bottled water Espresso maker - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTlalpujahua-Hotels-Hotel-And-Suites-Mansion-San-Antonio.h4956575.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTlalpujahua-Hotels-Hotel-And-Suites-Mansion-San-Antonio.h4956575.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.79839%2C-100.17671&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2PAdDF_dFxmg8pkQaOw3un0BZA8=) C del Carmen No 3 Col Cerro de la Colot, Tlalpujahua, MICH, 61060 #### What's nearby - Sanctuary of Carmen \- 10 min walk \- 0.9 km - López Rayon Brothers Museum \- 12 min walk \- 1.0 km - Dos Estrella Mine \- 2 min drive \- 1.9 km - Rayón National Park \- 3 min drive \- 1.9 km - Monarch Butterfly Biosphere Reserve \- 21 min drive \- 16.3 km #### Getting around - General Francisco Mujica Intl. Airport (MLM) - 81 min drive #### Restaurants - ‪Mercado Real del Oro - ‬11 min drive - ‪La Casa Roja - ‬11 min drive - ‪Hotel Casa Blanca - ‬10 min drive - ‪La Villa De Santa Claus - ‬12 min walk - ‪La terraza Restaurant & Café - ‬10 min walk ## About this property ### Hotel and Suites Mansion San Antonio Family-friendly hotel in the mountains At Hotel and Suites Mansion San Antonio, you can look forward to a water park, a free grocery shopping service, and a rooftop terrace. The on-site restaurant, San Antonio, offers breakfast, lunch, and pool views. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and an arcade/game room. Other perks include: - An outdoor pool - Free self parking - Cooked-to-order breakfast (surcharge), an outdoor tennis court, and wedding services - A banquet hall, smoke-free premises, and a 24-hour front desk Room features All guestrooms are individually furnished, and boast comforts such as laptop-friendly workspaces, in addition to perks like espresso makers and free bottled water. Extra amenities include: - Bathrooms with rainfall showers and free toiletries - 32-inch HDTVs with cable channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Hallway](https://images.trvl-media.com/lodging/112000000/111120000/111115700/111115658/36371df6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mansionality Loftd Tlalpujahua - Pool - Parking included - Free WiFi - Restaurant 7.0 Good 11 reviews CA $108 CA $128 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=111115658&PinnedHotelID=111115658&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/98000000/97150000/97142800/97142791/c6cb096a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Clauss Tlalpujahua - Parking included - Free WiFi - Restaurant - 24/7 front desk 8.8 Excellent 110 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=97142791&PinnedHotelID=97142791&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/47000000/46370000/46360300/46360283/c315f296.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Hotel El Mineral, Tlalpujahua Tlalpujahua 7.6 Good 187 reviews CA $35 CA $44 total includes taxes & fees Jan 12 - Jan 13, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=46360283&PinnedHotelID=46360283&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/58000000/57230000/57221000/57220999/2adac645.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jardín Tlalpujahua - Free WiFi - Breakfast available - Housekeeping - 24/7 front desk 8.0 Very good 75 reviews CA $65 CA $77 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=57220999&PinnedHotelID=57220999&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/113000000/112530000/112527600/112527588/c8609abe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Posada Conchita Tlalpujahua - Free WiFi - Breakfast available - Housekeeping - 24/7 front desk 8.6 Excellent 7 reviews CA $80 CA $95 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=112527588&PinnedHotelID=112527588&HadPinnedHotel=true®ionId=-1&adults=2) ![Elite Cabin | Living area](https://images.trvl-media.com/lodging/102000000/101980000/101975600/101975519/b185b058.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cabañas Real Victoria Tlalpujahua - Parking included - Free WiFi - Breakfast available 9.2 Wonderful 10 reviews CA $277 CA $329 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=101975519&PinnedHotelID=101975519&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15460000/15459800/15459784/d8891753.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta La Huerta Tlalpujahua - Parking included - Free WiFi - Restaurant - Gym 8.6 Excellent 148 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=15459784&PinnedHotelID=15459784&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/73000000/72400000/72398400/72398347/57cb20ea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cabañas Tlalpujahua Tlalpujahua - Pet-friendly - Parking included - Housekeeping - 24/7 front desk 5.4 21 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=72398347&PinnedHotelID=72398347&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/108000000/107010000/107002300/107002282/3b426105.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Acogedoras Suites en Tlalpujahua Tlalpujahua - Pet-friendly - Free WiFi - Housekeeping - 24/7 front desk 9.6 Exceptional 9 reviews CA $99 CA $118 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=107002282&PinnedHotelID=107002282&HadPinnedHotel=true®ionId=-1&adults=2) ![32-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/95000000/94860000/94852400/94852336/f7e6035a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real del Oro El Oro de Hidalgo - Spa - Parking included - Free WiFi - Restaurant 8.6 Excellent 44 reviews CA $56 CA $69 total includes taxes & fees Jan 1 - Jan 2, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=94852336&PinnedHotelID=94852336&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Dial-up internet (surcharge) - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: MXN 150 to 250 per person - A bar/lounge - A restaurant ### Restaurants on site - San Antonio ### Things to do - Arcade/game room - Outdoor pool - Outdoor tennis court - Water park ### Family friendly - Arcade/game room - Outdoor pool - Water park ### Conveniences - 24-hour front desk ### Guest services - Free grocery shopping service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Conference center - Meeting rooms ### Outdoors - Garden - In the mountains - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 2 floors - Banquet hall - Built in 2010 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Towels provided ### Entertainment - 32-inch HDTV with cable channels ### Food and drink - Espresso maker - Free bottled water ### More - Access via exterior corridors - Desk - Individual furnishings - Laptop workspace ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 1 PM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 300.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 150 to 250 per person - Rollaway bed fee: MXN 300.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Suites Mansion San Antonio Hotel Mansion San Antonio Tlalpujahua Mansion San Antonio Tlalpujahua Mansion Antonio Tlalpujahua And Suites Mansion San Antonio Hotel and Suites Mansion San Antonio Hotel Hotel and Suites Mansion San Antonio Tlalpujahua Hotel and Suites Mansion San Antonio Hotel Tlalpujahua ## Frequently asked questions ### Does Hotel and Suites Mansion San Antonio have a pool? ### Is Hotel and Suites Mansion San Antonio pet-friendly? ### How much is parking? ### What time is check-in at Hotel and Suites Mansion San Antonio? ### What time is check-out at Hotel and Suites Mansion San Antonio? ### Where is Hotel and Suites Mansion San Antonio located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel and Suites Mansion San Antonio Reviews ## Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 45 8 - Good 65 6 - Okay 30 4 - Poor 18 2 - Terrible 17 ### 8.4/10 Cleanliness ### 7.4/10 Staff & service ### 6.2/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ## Reviews ### 6/10 Okay #### Eric Dec 18, 2023 Liked: Cleanliness Disliked: Amenities I want to be very fair in the review. First, the good. The property is picturesque and quite nice. The room was very large and clean. The staff was friendly. The. location was good. Less than 1 mk from town, but still far enough to be quiet and out of the way. Felt very secure leaving our vehicle outside. Now, the downside. Even though the listing shows amenities like bars and restaurants. They were completely unavailable. We specifically asked for coffee service in the early morning so we could check out an be on the road, and were told we had to drive back in to town if we wanted anything before 9 am. I asked for another towel so i could shower once at night, and once in the morning with a fresh towel, and it was refused. We had to notify them 10 minutes before we wanted hot water. The water was not hot, but it was warm enough to shower without being too cold. Only two avaliable outlets in the entire room, and none near the desk. WIFI was very weak. Do NOT come here to work remotely! Overall, a nice place, and despite my frutration, I would recommend the hotel during a visit to Tlalpujahua, just be aware that the amenities listed arent readily available. ##### Eric Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Michaela Feb 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was gorgeous and the staff was amazing! Highly recommend! ##### Michaela Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Jose Antonio Nov 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities Muy bonitas instalaciones ##### Jose Antonio Stayed 1 night in Nov 2025 ### 8/10 Good #### Carlo Federico Nov 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Hay que avisar para que calienten el agua, internet inestable, no hay restaurante ni tienda cerca, las puertas no tienen sistema de seguridad, no hay caja de seguridad en la habitación ni en recepción ##### Carlo Federico Stayed 2 nights in Nov 2025 ### 6/10 Okay #### Maria Yuritzcari Jul 11, 2025 Disliked: Staff & service #### Bonito pero descuidado Lugar bonito pero algo descuidado en mantenimiento, quizá en otro tiempo fue grandioso, hoy tal vez sea la sombra de ese pasado. Poco personal, la energía eléctrica fallaba o se ausentaba. ##### Maria Yuritzcari Stayed 1 night in Jul 2025 ### 8/10 Good #### Alejandro Mar 4, 2025 Liked: Cleanliness, staff & service Disliked: Amenities La ubicación del hotel es buena, es cómodo y tiene buen aspecto en general. No tiene restaurante, por lo que hay que pedir alimentos de afuera, no hay maquinas para comprar agua o algo. La alberca no tiene agua y puede ser inseguro para niños que esten en el jardin. ##### Alejandro Stayed 1 night in Mar 2025 ### 8/10 Good #### Francisco Javier Sep 17, 2024 Liked: Cleanliness, staff & service, amenities SERIA CONVENINETE QUE TUVIERAN LAS HABITACIONES PICAPORTE INTERIOR, O CADENA COMO PROTECCIÓN AL HUESPED, YA QUE CUENTA SOLO CON UNA CHAPA MUY SENCILLA. ADEMAS SERÍA BUENO QUE OFRECIERAN AGUA CALIENTE PARA CAFÉ SOLUBLE O THE EN RECEPCIÓN Y NO UNA CAFETERA ENORME DE CAFE RECALENTADO. PERO EN GENERAL EXCELENTE Y HERMOSO LUGAR. ##### Francisco Javier Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Itzel Aug 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Muy buena estancia y amabilidad por parte de las personas ##### Itzel Stayed 1 night in Aug 2024 ### 8/10 Good #### Blanca Jun 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Le faltaría un restaurante, cafetera en la habitación. Más amenidades ##### Blanca Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Julieta May 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities El lugar es muy bonito y tranquilo, la alberca necesita limpieza y el agua está fría pero en general muy bonito y agusto. ##### Julieta Stayed 1 night in May 2024 ### 6/10 Okay #### Brenda May 20, 2024 Liked: Cleanliness, amenities Está muy bonito pero no cuenta con teléfono a recepción, servicios descompuestos, wifi no funcionaba y no cuenta con restaurante ##### Brenda Stayed 1 night in May 2024 ### 10/10 Excellent #### Elsa Apr 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo estuvo excelente con el hospedaje ##### Elsa Stayed 2 nights in Mar 2024 ### 4/10 Poor #### Claudia Mar 30, 2024 Liked: Cleanliness Disliked: Staff & service La alberca es agua fria, el personal de servicio no esta atento a la hora de llegada del huesped, nisiquiera nos dijeron que habia cafe , mala atencion ##### Claudia Stayed 1 night in Mar 2024 ### 8/10 Good #### Dafne Mar 27, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### experiencia Como tenían poca ocupación teníamos que avisar para que nos abrieran el agua caliente, y el teléfono de la habitación no servia ##### Dafne Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Mario Nov 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien 👌 ##### Mario Stayed 1 night in Nov 2023 ### 4/10 Poor #### MARTE Nov 4, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No reserven aquí. Todo mal TERRIBLE EXPERIENCIA. !!! NO VUELVO NI GRATIS !!! Check out 10am (no te dicen hasta que llegas) Agua de la alberca helada. Imposible de nadar Las redes de internet ninguna da servicio, los empleados se limitan a decir que: es lo único que tienen y por la zona no hay señal de celular Las camas son una tabla y las almohadas viejas y sucias. Agua de regadera tarda mucho en salir tibia (ni siquiera caliente) Personal completamente descortés. Nadie resuelve nada, solo siguen órdenes. Nos dieron solo dos toallas. Cuando pedimos una extra para nuestro bebé nos la negaron. Hicimos la reservación on line. A través de hoteles.com. Llegando tuvimos que pagar en el hotel y la tarifa que mostraban en lobby era menor a la de internet y nos cobraron la más alta sin el menor criterio. ![](https://a.travel-assets.com/ugc/hotel-reviews/FDD8B7BFF5E47A079A73EA0C72204224A2A9D8221699118024281.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MARTE Stayed 1 night in Nov 2023 ### 10/10 Excellent #### jesus Oct 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Muy tranquilo y un lugar hermoso ##### jesus Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Raquel Mar 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Grata experiencia Gran lugar para un fin de semana!! Me encantó. Solamente les falta un restaurante o cafetería ##### Raquel Stayed 1 night in Mar 2023 ### 8/10 Good #### Francisco Antonio Feb 7, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nos gustaron las instalaciones, la limpieza y la seguridad. Lo que no nos gustó es que no habían toallas en nuestras recámaras, en la noche no hay servicio de alimentos ni bebidas. ##### Francisco Antonio ### 2/10 Terrible #### Alejandro Feb 7, 2023 Disliked: Cleanliness, amenities, property conditions & facilities No hubo luz ni agua, la alberca fuera de servicio pesima atención ##### Alejandro Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### Jorge Dec 29, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Pésimo, la habitación no tenía regadera, estaba descompuesta no nos pudimos bañar. Hace mucho frío y no tienen calefacción, solicite cobijas extras y no las llevaron. La tele no se ve puros puntos, no hay señal de wifi no llega a los cuartos. En la mañana no salía agua caliente ni en el lavabo. No hay nada cerca y no tienen restaurante. Un grave error reservar ahi ##### Jorge Stayed 1 night in Dec 2022 ### 2/10 Terrible #### Hector Javier Muñiz Dec 27, 2022 Disliked: Staff & service, amenities, property conditions & facilities No hay agua caliente, solo tienen un restaurante para comer y no hay farmacias cerca ni doctor en el hotel ##### Hector Javier Muñiz ### 6/10 Okay #### Roberto Javier Dec 24, 2022 Liked: Cleanliness, staff & service El hotel es muy bonito. Desafortunadamente la falta de huéspedes hace que no le inviertan, el restaurante no abre, la piscina no está en funcionamiento, se tiene que avisar para tener agua caliente. La gente es muy amable, pero no es cómodo. ##### Roberto Javier Stayed 2 nights in Dec 2022 ### 2/10 Terrible #### Jose luis Dec 20, 2022 Liked: Cleanliness Disliked: Staff & service Los paisajes estan bonitos, pero varias cosas no funcionan como la tina y regadera, me molesto mucho que trataran de inculparme de lanpaerdida de un objeto, querian que se los devolviera si no lo tengo y si fundamentos apesar de que tienen camaras, amenazaro via telefonica. ##### Jose luis ### 10/10 Excellent #### Liliana Gonzalez Dec 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar está muy bonito ##### Liliana Gonzalez Stayed 1 night in Dec 2022 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Grand Riviera Princess - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Grand Decameron Complex Bucerias, A Trademark All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Royal-Decameron-Complex-All-Inclusive.h485427.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information)