I am the Manager, and it was I you spoke with requesting your refund for the second night. On your reservation, it states that check-in begins at 3pm (not between 7 am and 1030am). As a matter of fact, it is highly unusual for any hotel to offer a check in between 7am and 1030am when check out is usually 11 am or 12 noon at most hotels. After you checked in, for the rest of that evening and night, and the next morning, we never heard any of these complaints you are now voicing. When your keys didn't work, the housekeeper offered to open the door for your husband to let him in and gave him the option of waiting for the Front Desk employee or having the Caretaker cut you new keys. Your husband declined and said he would just leave the door cracked open. The housekeeper repeatedly offered and he continued to decline. Later in the day while you and your family were enjoying the pool and arguing loudly in the parking lot, the staff assumed you had decided to stay since you were in town for a Volleyball Tournament. It was not until 5:30 pm that you decided to check out and at 5:30pm when you asked for your second night refund.

Thank you for taking the time to submit a review.

Thank you for taking the time from your busy schedule to write a review. It is greatly appreciated. We look forward to seeing you again should your travels bring you to Titusville!

The hotel is open. We are undergoing renovations so we have many rooms that are closed. Most of our guests are pool side so perhaps you didn't go around to the pool side? Our lobby is not open 24 hours-hence the sign on the door with 2 numbers to call for guests with reservations and for guests without reservations. I am a little confused about the hotel charging you for 2 rooms. Did you cancel? How did you pay? Who did you speak with on staff who refused to refund your money? I think that this might be a misunderstanding and you can go through Hotels.com to resolve it.

Thank you for taking the time to post a review! We hope you'll stay with us once again if your travel plans bring you to the Titusville area!

Thank you for your review. We wish you had brought these issues to our attention and we would have corrected them immediately. We have begun handing out towels at check in from the Front Desk instead of leaving them in the rooms.

Thank you for staying with us and taking the time to write a review!

We apologize for your disappointing stay. We are working to renovate most of the rooms on this property but are lacking woefully in staff and resources due to the virus. At the time of your stay, we were in the midst of closing down.

Thank you for taking the time to provide feedback.

We're sorry your stay was disappointing but am unclear what you mean by 'device'. We have had to stop serving our continental breakfast due to the COVID 19 virus. Usually, we serve only continental breakfast-oatmeal, cereal, grits, pastry, bread, bagels with cream cheese, jam and butter, waffles from Golden Malted, milk, juice, coffee and tea. We are always delighted to direct our guests to various locations in the area that serve full breakfast.

Thank you for your positive review for Amy!

We're so sorry that things weren't functioning properly in your room. We are undergoing renovations and wish you had contacted someone at the Front Desk so we could have moved you to another room. We would have also lmoved your clothes to the adjacent washing machine for you had we known.

We are very sorry that you were unhappy with your stay. Executive Garden Titusville Hotel is under new management and we are working daily to assess the many issues that need attention. We appreciate your business.

Thank you very much for taking the time to write a response. First, we do apologize for the wait in getting into your room, however, we are in transition with very few rooms available to rent at 8:30 am. The hotel is under new management and we are well aware of the multiple issues in the hotel--we are working daily to resolve these issues.

Thank you for writing a review and we apologize for the confusion and disorganization in your reservation. We have many rooms closed for renovation and unfortunately, we messed up in giving you one of those rooms.

The hotel is under new management and we are working daily to assess the many issues that need attention. We apologize for your disappointing stay with us.

thank you for staying with us

thank you for your feed back , I would like to know more as to why we were rated 1 out of 5 as to better accommodate future guests and make staff aware of any issues so that we can make the appropriate changes to ensure that all guests have a 5 star stay

thank you for the feed back we apologize you had an unpleasant stay However we are working hard towards making many changes inside and out the hotel and hope you give us another try in the near future.

We would like to apologize for your unpleasant experience here with us during your stay , I can assure you that if this was brought to the attention of Staff we Would of taken care of it , We also are making lots of changes and improvement's at this time and appreciate your business with us, we hope to see you again.

We are sorry that you had a unpleasant stay and experience here with us during your time , W e appreciate your feedback and would like to apologize for any inconveniences that occurred, We are working hard towards making improvement's. Thank you we hope to see you again after renovations.

We appreciate your feed back and Are working hard towards making improvements and renovations are now underway W e hope you give us another try next year. thank you.

we appreciate the feed back rating , We are thrilled you had a great stay and experience here with us. We hope to see you again in the future.

we are sorry you had a unpleseant check in and experience here with us and would like to apologize for any issues on inconviences that arised , We are making many changes and improvements inside and outside the hotel and hope you will give us another shot in the near future to make your stay a pleaseant one here at executive garden titusville hotel.

We would Like to apologize for the issues that you experienced during your arrival and or stay with us, We assure you that we have staff on site 24 hrs a day. We are also making Lots of changes and upgrades and appreciate the feed back We will be working even harder to fix these issues . thanks - managment

We apologize for the unpleasant experience you encountered during your stay and ensure you we are taking every precaution and steps to correct these issues and directing the concerns to the proper department , We do hope that in the near future you allow us another chance to make it right as we are currently undergoing upgrades and various changes inside and outside the property. WE THANK YOU and appreciate your business with us.

Thank you for the feedback , We appreciate your stay and honesty and are working hard towards correcting our mistakes To ensure very guest has a Pleasent stay here with us at Executive Garden titusville Hotel.

We are sorry you had a unpleasent stay and experience during you time here with us , We wold like to apoliogize and Ensure you that we are working hard towards improvements and making sure each and every guest has a great stay with us here. Hopefully you will give us another try in the future.

we would like to apologize for the issues you experienced during your stay with us and assure you we are working hard at making lots of changes and upgrades. We appreciate the feedback and will Be suer to do better in the future. We hope to see you again and allow us a 2nd chance to make your stay here with us a great one!

we are sorry that you experienced issues during your stay and arrival , we would like to assure you that we are making many changes and upgrades and appreciate the feedback So we can do better in the future to make yours and every guests stay here with us a memoriable and good one. thank you.