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Reviews of Balsam Suites Boutique Inn & Residence

3 out of 5
Balsam Suites Boutique Inn & Residence
81 Balsam Street South, Timmins, ON

Reviews

9.8

Exceptional

Rating 10 - Excellent. 205 out of 229 reviews" "
Rating 8 - Good. 18 out of 229 reviews" "
Rating 6 - Okay. 5 out of 229 reviews" "
Rating 4 - Poor. 1 out of 229 reviews" "
Rating 2 - Terrible. 0 out of 229 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room and the hotel were clean but overall everything was very cheap. I didn't expect the non groomed receptionist with no welcoming smile. There is no reception area.The breakfast area was messy, with non standard arrangement for a hotplate and plastic utensils and poor selection of items to eat. Nothing made me feel exited to be there. Skip the smaller than standard pool table. Quailty is in the details.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie, Kingston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Comfortable rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Mayusha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are so welcoming, the rooms are large and clean and filled with up to date amenities and lots of extras (24hr breakfast bar, laundry, netflix, etc.) I would absolutely stay here again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Amanda

Business traveller
The staff went out of their way to make sure I was feed, comfortable and had everything I needed. The room was lovely, very clean, nice soaker bathtub. Am extremely satisfied and would definitely stay there again. I would very much recommend this hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, comfortable room with easy to access midnight snacks and breakfast area. Also
Stayed 2 nights in Nov 2023

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very cozy place to stay clean an prefect for a 4 day get away for me an my partner
Stayed 4 nights in Nov 2023

8/10 Good

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying there , so cozy and quiet Would recommend and stay there again
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, amenities and very comfy, larger rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel, very accommodating and helpful staff. Room and bathroom clean. Good shower. Laundry room available. Nice communal sitting room with books and games. Would definitely stay here again. (Written on behalf of my husband)
Stayed 1 night in Oct 2023

10/10 Excellent

LOU

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay here as always! Lots of free 24/7 snacks and drinks, extremely clean rooms and very comfortable beds. 10/10 would recommend! The staff are super helpful and friendly too!
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. Nice spacious room.
Stayed 1 night in Sep 2023

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Staff is great. The room was great. The whole Inn was beautiful.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Jaroslav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Alissa was a wonderful host, and we enjoyed meeting Frankie (her dog). Appreciated the kitchen where we could borrow plates, wine glasses, etc. You can even do a load of laundry if you need to. The self-serve continental breakfast bar was perfect for us, no fuss, just help yourself to whatever you want, any time of the day. Stayed in the executive king suite and it was lovely. A highlight of our trip up north.
Stayed 2 nights in Aug 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. We enjoyed our stay
Stayed 1 night in Aug 2023

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry friendly and helpful
Stayed 1 night in Aug 2023

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities
Room and property were unique, comfortable and clean.
Stayed 1 night in Jul 2023

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Stay!!
Room was clean and huge. Staff was helpful and I was excited to get the last room!
Stayed 1 night in Jul 2023

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a gem!
As always, it was amazing! First time my husband stayed there. Said it will be his go to place from now on.
Stayed 2 nights in Jul 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Access to fully equiped laundry room. Library. Rec. area. 24/7 snack/drinks access. Double door between the bedroom and the living room for noise reduction. Tv in each room. Easy self check out.
Stayed 2 nights in Jul 2023

10/10 Excellent

Andree

Stayed 1 night in Jun 2023

10/10 Excellent

Claude

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean andd private
Stayed 1 night in Jun 2023

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Janice

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We anticipated a bed and breakfast environment and decided on this property because a hot breakfast was advertised. We found out later that hasn't been offered since before COVID. The only window in the room was covered in glass bricks which made the room dark and gave it more of a basement apartment feel than a hotel. I think I met someone who worked there but there was never anyone at the front desk in the three days/nights we were there and that was on our last evening. We only learned about the fact they were no longer offering breakfast because of another guest who had been there before and had their door open because there was no air conditioning in their room. The property was clean, but it was not at all as advertised.
Stayed 3 nights in Jun 2023

8/10 Good

Don

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s has pleasant atmosphere. The room was nice except the couch was worn out. The website said it had waffles,pancakes and bacon and eggs free for breakfast. It didn’t just your simple continental breakfast. The website should be updated
Stayed 1 night in May 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable in downtown Timmins.
Stayed 1 night in May 2023

6/10 Okay

Katherine

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Nice, clean, large room. However, the first night of street parking was maddening as there were no signs posted saying there was street cleaning and when we came out in the morning our son in laws new car was covered in mud and tiny rocks. We were very upset! Also, the advertisement online mentions a hot breakfast as a free amenity. False advertising as there was none.
Stayed 3 nights in May 2023

10/10 Excellent

Jaqualine

Liked: Cleanliness, property conditions & facilities
For me, it's very convenient and a nice, quite place to stay.
Stayed 1 night in May 2023

10/10 Excellent

Reid

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. close to downtown. Easy walking distance to downtown core
Stayed 1 night in May 2023

10/10 Excellent

helene

Liked: Staff & service, property conditions & facilities
Fabulous
Stayed 1 night in May 2023

10/10 Excellent

Elaine

Stayed 1 night in May 2023

10/10 Excellent

Heather

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The unsafe comment has nothing to do with Balsam Suites, it is Timmons in general. We enjoyed our stay at this boutique hotel.
Stayed 2 nights in May 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable beds quiet
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
ok for one night
Stayed 1 night in Apr 2023

10/10 Excellent

Lou

Stayed 1 night in Apr 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Tom

Stayed 2 nights in Mar 2023

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love it all Fantastic staff Great stay
Stayed 3 nights in Mar 2023

10/10 Excellent

Andree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Robert, Campbell River

Stayed 1 night in Feb 2023

10/10 Excellent

Nancy, Fergus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Nice room with a 24/7 area for snacks. Reasonably priced compared to other hotels in the area.
Stayed 1 night in Feb 2023
Response from Alisa Brooks on Mar 1, 2023
Thank you for the 5 out of 5 rating and wonderful review.We are so happy that you enjoyed your stay. It was a pleasure having you here. Our Free 24/7 Continental breakfast, snacks and beverages is very popular. We look forward to seeing you again the next time you are in Timmins.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Alisa Brooks on Mar 1, 2023
Thank you so much for the 10 out of 10 rating. We are so happy you enjoyed your stay. It was a pleasure having you here and we look forward to seeing you again soon.

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Awesome, quiet stay. Without a doubt, would sleep here again.
Stayed 1 night in Feb 2023
Response from Alisa Brooks on Mar 1, 2023
Thank you so much for the 5 out of 5 rating and awesome review. We are so happy you enjoyed your stay. It was a pleasure having you here. We look forward to seeing you again soon.

10/10 Excellent

Adam

Stayed 1 night in Feb 2023

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alisa was so lovely and made sure I was given a quick tour even though I checked in pretty late at night. She made sure I had everything I needed before I arrived and gave me her number just in case. The place was so adorable and I loved the 24/7 continental breakfast and all the other amenities. I travel a lot for work and liked that it felt cozy but still had the professional hotel feel. I’ve already told my coworkers how much I liked Balsam Suites and will definitely stay here again!
Response from Alisa Brooks on Mar 1, 2023
Thank you so much for the 5 out of 5 rating and amazing review! We are so happy you enjoyed your stay. It was a pleasure having you here. Even with the contactless check -in, we enjoy giving a personal touch to our new "hotel family members". Looking forward to seeing you again and your coworkers the next time you are in Timmins

10/10 Excellent

Shelley

Stayed 1 night in Dec 2022