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Reviews of Hotel Imperial

3 out of 5
Hotel Imperial
Str. Sf. Apostoli Petru si Pavel, 29A, Timisoara, Timis

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 63 reviews" "
Rating 8 - Good. 22 out of 63 reviews" "
Rating 6 - Okay. 14 out of 63 reviews" "
Rating 4 - Poor. 5 out of 63 reviews" "
Rating 2 - Terrible. 6 out of 63 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Titica

Stayed 2 nights in Jun 2023

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Most of the staff (mainly at reception and breakfast area) are in desperate need of a customer service & hospitality course, otherwise no lament at all. Breakfast is good and so is the hotel in general.
Stayed 9 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2019

2/10 Terrible

Duta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel refused accommodation
I was at the hotel and the hotel refused accommodation The hotel refused the accommodation because there were no rooms available and I had to look for another hotel This situation has caused a waste of time and money
Stayed 1 night in Apr 2019

2/10 Terrible

Duta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel refused accommodation
I was at the hotel and the hotel refused accommodation The hotel refused the accommodation because there were no rooms available and I had to look for another hotel This situation has caused a waste of time and money
Stayed 2 nights in Apr 2019

2/10 Terrible

Duta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel refused the accommodation
The hotel refused the accommodation because it had no rooms We had to look for another accommodation
Stayed 2 nights in Apr 2019

6/10 Okay

Sandeep

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2018

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It sad a nice stat but they had a problem with the air conditioning so the room was hot.
Stayed 3 nights in Jul 2018

8/10 Good

John, UK

Liked: Cleanliness, staff & service, property conditions & facilities
I like a firm bed, but these were almost solid. It would also be nice if the rooms had Tea & Coffee facilities.
Stayed 7 nights in May 2018

8/10 Good

mihai

Liked: Cleanliness, property conditions & facilities, room comfort
Another stay at this nice hotel
The hotel is great, but I have one problem with the payment. As soon as you arrive they are kindly ask you to pay. I don't have a priblem to pay up front but I never do this because I need to know what I get for my money. What if I refuse the room because is dirty (never happened so far at this hotel) or there is another problem? They have to give the money back and this means lost time. This is the only problem from my side. This was the third time for me at this hotek.
Stayed 1 night in Jan 2018

4/10 Poor

Marius

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Think twice before you stay there...
I had a booking for 2 nights in this hotel,and I'm sorry to say , but my stay there was far from good.It started with the fact that on our arrival we found the gate closed and even after using the bell that we found nobody answered.only after making a phone call to the hotel(by the way the number on the hotels.com site is not corect) somebody came and open the gate.the process of getting the room was fast and fair.but than we got to the room.already in the hall way we discover that the elevator was not working and it remained like for the 3 days that we stay there. when we enter the room there was a strong sewerage smell in the bathroom and in the bedroom also.i hoped that after i will use the shower it will go away but it did not ...and if we start talking about the bathroom that was only the start .when i tried to take a shower I discover that the tab was the wrong way so when you want cold water you have to turn it the other way around.the next surprise came from the fact that the water was going in the opposite direction that we would expect so instead of going on the sewerage all the water went to the room direction...the shower head was to short and you had to stay really close to the wall if you want the water to get on you.and that's only about the bathroom. the air conditioner was making only noise because after 48 hours of continuous using the room was still hot. we were told that we have to leave till 14.00 and then kicked us out at 12.00 with no excuse
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bargain Hotel in Timisoara
+ attractive, low-priced hotel located on the outskirts of Timisoara; access to altstadt using city bus; some parking available on hotel property; clean, comfortable, and very spacious room; excellent breakfast buffet; good wifi; very helpful hotel staff
Stayed 1 night in Jun 2017

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

iuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a romantic break
Great choice for a romantic weekend away.. could not find any fault...Rooms are nicely decorated, very large and the breakfast has plenty of choices. There is no kettle in the room, to make coffee / tea but the bar downstairs is opened 24 hours and you can have a free coffee there, at any time.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and lovely staff
Fantastic service, the staff helped with everything I needed. The room was spacious and comfortable, more like an apartment than hotel room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice close to the center
I was me and my girlfriend and we had a lovely time in theat hotel.

10/10 Excellent

Emanuel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for visiting Timisoara.Close to Shopping Mall and City Center

6/10 Okay

Verified traveller

Disliked: Room comfort
A bit out of town, and a bit uncomfortable
No air conditioning in summer made for an uncomfortable night. Also the shower was weird, with water staying on for 5 seconds, then turning off for 2 seconds, then on again in a continuous pulse of strangeness. No coffee for breakfast.
Response from GM IMPERIAL HOTELS Timisoara on Jul 15, 2016
Dear Guest, Thank you for choosing us and also thank you for taking time to write a review.All of our guests' opinions are very important because it is helping us to improve our services.I am very glad that you did enjoy some moments on our terrace.I am sorry that you did not read the instructions for AC or you did not asked help from our wonderfull staff in order to explain to you how to turn it off because there is no problem and the settled temterature is 18-23 degrees,depending of your wish.For coffe in the morning also is an advertised rule that we do provide expresso italian coffee and ,again,you should only ask for 1-2 coffees and everything would have been settled.Regarding water there were no complaints so far but I will check and if there are some problems,thanks to you that you have told us ,we will fix it and our future guests will not have the same issue. Thank you again for your review and I hope you will visit us in future to see that all issues have been solved. Warm regards,

6/10 Okay

christine, Penzance

Liked: Cleanliness, property conditions & facilities, room comfort
Romania
Comfortable room, clean and well appointed, disappointed the balcony was a garden for all guests and not a private area but an enjoyable night for a last minute booking

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Adrian, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When travel to Timisoara, I always choose Imperial Hotel for services, location and backyard terrace.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

John, Gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
A one night stopover but a great hotel - very comfortable with polite staff.

4/10 Poor

Catalin, Bucharest

Disliked: Staff & service
don't stay here
The hotel have a night club placed underground and the noise was terrible. I had to call reception at 3:00AM to ask them to reduce the noise. When performing the check-out I couldn't pay with my credit card and this can create troubles if you don't have cash with you.

10/10 Excellent

Prasacu, Craiova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sedere placuta !
Very good people and a very goog hotel!

10/10 Excellent

Camelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice only the price was a little higher that the room was booked from TRIVAGO.

8/10 Good

Jenny, Halifax, Nova Scotia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
I enjoyed my stay very much the front staff was incredibly gracious and very helpful! The room is very clean there was air conditioning (a plus!!). it was a little further out than I expected but it was only a two dollar taxi ride to the center .

2/10 Terrible

Francisco

Stayed 1 night in Jan 2023

2/10 Terrible

Heike

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2022

10/10 Excellent

audrey

Liked: Cleanliness, property conditions & facilities
Les matelas serait à changer sinon rien à dire
Stayed 1 night in Sep 2021

10/10 Excellent

Ale, ivrea (To)

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto bello e personale molto gentile e anche molto disponibile . Ottima la pulizia e anche la colazione (non molto ricco il buffet dei dolci ma è normale del resto). piccola pecca è la mancanza in bagno di una spina per attaccare il phon e il parcheggio interno molto piccolo siamo riusciti ad usufruirne una sola sera e la seconda abbiamo lasciato la macchina in un parcheggio confinante di un supermercato ( per fortuna controllato dalla vigilanza). Ma assolutamente soddisfatti. Anche il vicino ristorante è molto carino ottimo cibo e molto economico
Stayed 2 nights in Jan 2020

4/10 Poor

Heinrich, BW.

Liked: Staff & service
Soweit alles ziemlich okay, nur das Frühstück miserabel, immer ganz genau das gleiche wie am Vortag.
Stayed 5 nights in Sep 2018

4/10 Poor

Maria, Padova

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camera sporca, no parcheggio auto
Camera sporca, lenzuola piccole che mancano 10 cm per coprire il materasso. Bagno senza asciugacapelli. Parcheggio auto solo per 4 auto , tutti gli altri ospiti devono parcheggiare in strada. frigo in camera non funziona (chiesto spiegazioni al personale: risposta non sa cosa dire ). Colazione con pane confezionato, caffè espresso a pagamento.
Stayed 2 nights in Aug 2018

6/10 Okay

Eric

Disliked: Cleanliness, room comfort
Affaire Timisoara
Connection wifi impossible même après avoir averti la réception. Beaucoup de nuisance sonore dans le quartier ( petit supermarché ouvert 24h/24 en bas de l'hôtel ) Très peu de debit d eau au robinet salle de bain et pas de volet ou de rideaux occultant Petit déjeuner très moyen.
Stayed 2 nights in Aug 2018

8/10 Good

Simon, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel near the center
The employees are all really friendly and help you every Time The Hotel is really nice and clean and the Breakfast is also awsome. If you walk, you are in 15-20 mins in the Center, but there are also a Busstation and Taxis directly in the Front of the building The parking lots are Not enough and we had Problems to sleep at Night, because there was no AC in our room and without it was in our room really Hot we had to Open the Windows at night that we can sleep, this is why the comfortable only gets an OK from us.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Leider zu kurz und Sommer. Klimaanlage war nichts.
Stayed 1 night in Aug 2018

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Moyen
Pas de restaurant, pas de discothèque comme indiqué sur le site hotel.com, petit déjeuner très simple

6/10 Okay

Sonja

Liked: Cleanliness, staff & service
Hotel für Durchreisende
Das Personal ist freundlich und das Hotel sauber. Leider gab es in unserem Zimmer keinen Matrazenschoner und das Bettlacken war für die Matraze zu klein und hatte sich in der Nacht verschoben, sodaß man auf der nackten Matraze aufwachte. Die Zimmer sind mit Teppich ausgelegt, das ist Geschmackssache.... Das Frühstücksbuffett ist reichhaltig und gut.
Stayed 4 nights in Oct 2017

6/10 Okay

Annemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great the hotel was good the rooms great. It is a littel far away from the center.
Stayed 3 nights in Sep 2017

6/10 Okay

Johannes, Berlin

Disliked: Room comfort
Abseits gelegen
Ansich ein angenehmes Hotel mit schönen Gartenpavillions zum Frühstück geeignet. Leider ist das Personal spätestens beim Frühstück unterbesetzt oder überfordert. Als ich eine halbe Stunde vor Serviceende frühstücken wollte fand ich nicht einen abgeräumten, sauberen Tisch. Und das für nicht Fleischesser magere Buffet war noch dünner gesäht. Und Scheiblettenkäse finde ich neben der Ökobelastung auch noch schlecht. Das Zimmer war spätestens im Bad renovierungsbedürftig. Fehlende Ablagen im Supegelschrank, unterschiedliche Farbstellen an der Türe, der Kühlschrank kühlte nicht.
Stayed 3 nights in Jul 2017

8/10 Good

OLIVIER, HARMONVILLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just perfect
Very nice hotel - pleasant and clean- EASY TO FIND AND CLOSED PARKING
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Schöne Ambiente!
Ich bin zufrieden gewesen! Die Zimmern zu Garten sind ruhig, es gibt neu Gebäude die Übernachtung Möglichkeiten anbieten wird, wo bestimmt alles besser sein wird!
Stayed 3 nights in Jun 2017

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel imperial is zeker de moeite,ware het niet dat er op dat ogenblik(of steeds?)problemen met de waterdruk zijn. gevolg:de douche kan amper gebruikt worden. om die reden hebben wij het hotel vroeger verlaten. Een dikke pluim voor de uitbater van dit hotel.Zeer correcte reactie,gaf de problemen toe en maakte geen problemen bij het vertrek,rekende ook maar één nacht aan,bedankt daarvoor!!
Stayed 5 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
rumänien reise nach 30 jahren
sehr positiv überascht was sich allees so geendert hat mit den grosen supermärkte und mals und die regale voll alles auch schön sauber und geplegt.leute sehr freundlich.
Stayed 4 nights in Jun 2017

8/10 Good

stefano, bologna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vicino al centro ma a piedi serve tempo
In pochi giorni non sono riuscito a vedere molto ma citta tranquilla molti negizi la domenica però tutto chiuso per riposo il mangiare costa poco il taxi pure i parchi del centro sono ben curati e puliti con la lingua bisogna sspere un po di inglese anche se l italiano e capito in parte

8/10 Good

Branimir

Liked: Cleanliness, staff & service, room comfort
Nice, clean
quite good!