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Reviews of Hotel Real del Río

3.5 out of 5
Hotel Real del Río
Avenida Jose Maria Velazco #1409-A, Zona Rio, Tijuana, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 696 out of 1014 reviews" "
Rating 8 - Good. 190 out of 1014 reviews" "
Rating 6 - Okay. 52 out of 1014 reviews" "
Rating 4 - Poor. 22 out of 1014 reviews" "
Rating 2 - Terrible. 54 out of 1014 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sreekanth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Lovely service.
Stayed 1 night in Mar 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotel Real del RIo on Mar 28, 2024
Buen dia Estimado Ramon, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

jorge, los angeles

Stayed 2 nights in Jan 2024
Response from J.RICARDO Arellano M/Director on Mar 21, 2024
Jorge:: gracias por habernos permitido atenderleregrese pronto

10/10 Excellent

martiniano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from food to service and safety wise.
Stayed 1 night in Mar 2024
Response from J.RICARDO Arellano M/Director on Mar 12, 2024
Martiniano: gracias por habernos elegidoregrese pronto

8/10 Good

Kibum

Stayed 2 nights in Feb 2024
Response from Hotel Real del RIo on Mar 28, 2024
Good day dear Kibum, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet stay
Stayed 2 nights in Mar 2024
Response from J.RICARDO Arellano M/Director on Mar 9, 2024
CAROL:: le agradecemos su comentario yregrese pronto

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from J.RICARDO Arellano M/Director on Mar 26, 2024
VANESSA gracias por su preferenciaen su proxima visita utilice nuestro Sauna y SPA

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024
Response from J.RICARDO Arellano M/Director on Mar 26, 2024
Brenda... saludos y GRACIAS por habernos elegidoen su proxima visita , utilice el SAUNA Y SPA

10/10 Excellent

Giselle

Stayed 3 nights in Feb 2024
Response from Hotel Real del Rio on Mar 21, 2024
Good day dear Giselle, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, Great breakfast buffet, great customer service, best price.
Response from J.RICARDO Arellano M/Director on Feb 28, 2024
Gerardo:: GRACIAS por habernos elegidoademas su comentario nos marca que el camino invertido es el correcto para que tenga una estancia SATISFACTORIARECOMIENDE CON SUS AMISTADES

8/10 Good

Jose

Good overall
Stayed 2 nights in Feb 2024
Response from Hotel Real del RIo on Feb 28, 2024
Good day Dear Jose, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Verenize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Real del Rio on Feb 28, 2024
Buen dia Verenize Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

Edith, Alhambra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems everything is new, simple but nice. Hotel is good for one night.
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on Feb 26, 2024
EDITH gracias por estar con nosotros, y su comentariome gustaria comentarle que contamos congimnasio.. Sauna, SPA... TV con servicio de Stremming desde su celular o LAP TOPregrese pronto ... a lo olvidaba.. MASTER SUITE CON JACUZZI Y TV DE 75 PULGADAS

10/10 Excellent

Violeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel will always be my first choice!
Stayed 2 nights in Feb 2024
Response from J.RICARDO Arellano M/Director on Feb 21, 2024
VIOLETA::: GRACIAS POR ELEGIRNOSPOR SU COMENTARIO

10/10 Excellent

Erika, San Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on Feb 20, 2024
ERIKA GRACIASpor habernos elegidoseguimos ofreciendo lo mejor de nosotros

10/10 Excellent

Rosio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying there very beautiful and clean. The remodeling is amazing. Thank you again for an amazing experience
Stayed 2 nights in Feb 2024
Response from Hotel Real del Rio on Feb 19, 2024
Good day Dear Rosio, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Selene

Stayed 1 night in Feb 2024
Response from Hotel Real del Rio on Mar 21, 2024
Good day dear Selene, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Giovanny, SOUTH GATE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustaveste hotel es mi 4ta vez hospedado es muy tranquilo y limpio
Stayed 1 night in Feb 2024
Response from Hotel Real del RIo on Feb 19, 2024
Buen dia Giovanny, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from J.RICARDO Arellano M/Director on Feb 19, 2024
LUIS habernos permitido atenderle fue un HONORrecominede con sus amigos

10/10 Excellent

Dalia, Santa Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on Feb 12, 2024
DALIA su comentario nos motiva a perseverarofreciendo lo mejorgracias por habernos elegido

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service the best
Stayed 1 night in Feb 2024
Response from Hotel Real del RIo on Feb 17, 2024
Buen día Estimada Selene, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on Feb 11, 2024
Armando GRACIAS por su comentarioseguiremos brindando lo mejor de nosotros

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet....very nice
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on Feb 8, 2024
JOEL GRACIAS por elegirnossu comentario nos motiva a seguir brindando lo mejor

10/10 Excellent

ramiro medrano

Stayed 1 night in Feb 2024
Response from Hotel Real del Rio on Mar 21, 2024
Good day dear Ramiro, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stays here. The hotel remodel is beyond beautiful now and the commodities are great. This has always been our families go-to hotel for our stays in Tijuana. Thank you hotel Real del Rio once again! See you soon
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on Feb 4, 2024
Veronica:: gracias por elegirnosAGRADECEMOS su comentario , nuestro mejor empeño continuararecomiendenos

2/10 Terrible

Laura

Stayed 1 night in Feb 2024
Response from Hotel Real del Rio on Mar 21, 2024
Buen dia Laura,We are sorry to hear that your experience was not as you expected and as we wanted it to be. Thank you so much for letting us know so we can continue improving.

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms Staff very professional and helpful with our requests. Recommend to anyone.
Stayed 4 nights in Jan 2024
Response from J.RICARDO Arellano M/Director on Feb 3, 2024
JOSE GRACIAS por habernos elegidosu comentario nos motiva a seguir adelantesaludos

8/10 Good

Ramon

Travelled with group
Liked: Amenities
Service and very clean.
Stayed 4 nights in Jan 2024
Response from J.RICARDO Arellano M/Director on Feb 2, 2024
RAMON GRACIASme podria indicar si algo nos falto para obtener lamaxima calificacion?regrese pronto

10/10 Excellent

Maria, Fontana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy spot. The food was delicious.
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 30, 2024
MARIA GRACIAS POR SU ELECCIONsu comentario nos fortalece , regrese pronto

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was real clean
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 29, 2024
Margarita:: GRACIAS POR SU ELECCION Y COMENTARIOregrese y recominende con sus amistades

10/10 Excellent

alejandro

Travelled with family
Liked: Property conditions & facilities
Clean quiet great recomended
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 30, 2024
ALEJANDRO GRACIAS por su eleccion y su comentariorecomiende con sus amistadessaludos...contamos con junior suite y SPA

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
I’d definitely stay here again!
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 27, 2024
KARLA: GRACIAS por habernos elegidosu comentario nos motiva a seguir adelantevisite nuestro SPA

10/10 Excellent

Gabriel, Dunkirk

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very modern and super clean.
Stayed 3 nights in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 24, 2024
Gabriel: gracias por su preferenciaregrese prontosaludos

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 23, 2024
AMYGRACIAS POR SUS COMENTARIOS Y SABER QUE FUE DE SU AGRADO SU ESTANCIA

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central Location
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 22, 2024
GRACIASSALUDOS

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, but way short of parking for the Facilities, Once you park in the facilities, don't move your car. Cause you won't have a spot when you come back.
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 22, 2024
KEVIN,, GRACIAS POR SU ELECCIONlamentamos el inconvenienteagradecemos el comentario de las instalaciones

8/10 Good

Abbey, Littleton

Travelled with family
Liked: Cleanliness, staff & service
Love this property! Stay here almost every time I visit. Gave a low star because the lobby is under construction. It's a very modern hotel with AMAZING food! If you love authentic Mexican food, you'll be more than happy with La Miel. Would love it if they had wash towels
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 19, 2024
ABBEY:: GRACIAS POR SU COMENTARIOen 1 semana mas tendremos la nueva zona de recepcionle esperamos

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff member was amazing!
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 13, 2024
Carlos:: nos motiva su comentariobuscando su CONFORT

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, professional, easy access this is my second stayed at this placei would recommend this to anyone
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 8, 2024
Anthony GRACIAS por elegirnosver su comentario nos motiva , a seguirofreciendo lo mejor de nosotros

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone really friendly
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on Jan 6, 2024
GRACIAS

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and comfortable stay.
Stayed 1 night in Dec 2023
Response from J.RICARDO Arellano M/Director on Jan 5, 2024
NATALIE .. GRACIAS por su preferenciavisite nuestro SAUNA

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean, quiet
Stayed 1 night in Dec 2023
Response from J.RICARDO Arellano M/Director on Jan 5, 2024
Jose: GRACIAS por su preferenciavisite nuestro SPA Y SAUNA

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from J.RICARDO Arellano M/Director on Jan 22, 2024
KAREN:: GRACIAS POR ELEGIRNOSRecomiendenos a sus amigos

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern and excellent staff, the neighborhood quiet and feels very safe.
Stayed 1 night in Dec 2023
Response from J.RICARDO Arellano M/Director on Jan 5, 2024
francisco:: GRACIAS por su comentarioes un gusto saber que cumplimos con nuestra metaque es su COMODIDAD

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the a/c was very quiet.
Stayed 3 nights in Dec 2023
Response from J.RICARDO Arellano M/Director on Dec 30, 2023
Jose.. GRACIAS por elegirnosnos falto 1 punto para obtener el maximo de calificacionque nos sugiere??visito el GIMNASIO?' VISITO EL SPA?lo esperamos pronto

10/10 Excellent

Gustavo

Travelled with family
Stayed 1 night in Dec 2023
Response from J.RICARDO Arellano M/Director on Dec 30, 2023
Gustavo GRACIAS por su eleccioncontinuamos brindando lo mejor de nuestroservicio e Instalacionesvisite nuestras JUNIOR SUITE le van a Gustar

10/10 Excellent

Odilia

Stayed 1 night in Dec 2023
Response from J.RICARDO Arellano M/Director on Dec 29, 2023
Odillia: GRACIAS por habernos elegidocontinuamos haciendo nuestro mejor trabajo, para que sus estancias sean confortables

2/10 Terrible

JAMES

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never checked in
Stayed 1 night in Dec 2023
Response from J.RICARDO Arellano M/Director on Dec 29, 2023
James..le comparto que en sus proximas visitas elija una tarifa flexible que le permite cambios, vera quelas Instalaciones son de gran calidad, me dara gustosaludarle personalmente

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the restaurant
Response from J.RICARDO Arellano M/Director on Feb 15, 2024
STEVE,, gracias y lo compartimos con el equipovisite nuestro SPA

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from J.RICARDO Arellano M/Director on Dec 25, 2023
Ronnie:: gracias por su comentarioes resultado de una agradable estanciavisite nuestro SPA