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Reviews of Leonardo Hotel Tiberias

Leonardo Hotel Tiberias
Gdud Barak 17, Tiberias

Reviews

7.4

Good

Rating 10 - Excellent. 84 out of 307 reviews" "
Rating 8 - Good. 105 out of 307 reviews" "
Rating 6 - Okay. 66 out of 307 reviews" "
Rating 4 - Poor. 24 out of 307 reviews" "
Rating 2 - Terrible. 28 out of 307 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

JOSE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no much around
Stayed 3 nights in Oct 2023

6/10 Okay

Fabio, Newburyport

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is basically a beautiful view and nice accommodations but in general it promises more than it offers. Location is not convenient, distant from the city, the hotel has neither parking nor easy parking in the neighborhood, has a tiny swimming pool and is not in front of the lake as the advertising may suggest. The service and management are ok but some basic mistakes were made during my stay.
Stayed 2 nights in Oct 2023

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
My stay was absolutely horrendous, after we got to the hotel the staff was very unappreciative and unhelpful, after we got to the room and tried to turn on the TV it didn’t work, and after several attempts of speaking to the manager and staff, we still were not helped And as compensation they offered us a sandwich
Stayed 1 night in Oct 2023
Response from yana on Oct 12, 2023
Dear Guests, Thank you for taking the time to answer the feedback we would be happy to host you again and make you a corrective experience

2/10 Terrible

Blima

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed services
Stayed 1 night in Oct 2023
Response from yana on Oct 3, 2023
Dear Guests, Thank you for taking the time to answer the feedback we would be happy to host you again and make you a corrective experience

10/10 Excellent

Gitty

Liked: Cleanliness, staff & service, property conditions & facilities
Decks bar and grill right across from hotel
Stayed 3 nights in Aug 2023
Response from yana on Aug 31, 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from yana on Aug 6, 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shaindel

U
Stayed 1 night in Jul 2023
Response from yana on Jul 10, 2023
אורח יקר , תודה שהתארחת במלון לאונרדו טבריה . הנהלת המלון

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is very good with diverse fresh dishes
Stayed 3 nights in Jun 2023
Response from yana on Jun 25, 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chantal

Liked: Staff & service, property conditions & facilities
Everything was excellent. I will definitely coming back to this place.
Stayed 3 nights in Jun 2023
Response from yana on Jun 25, 2023
Dear Gust, we glad that you enjoyed the stay in our hotel and invite you also in your next vacation. Thanks you about your recommendations!

10/10 Excellent

Raul

Stayed 2 nights in May 2023
Response from yana on Jun 25, 2023
Dear Guest I'm happy that you enjoyed your vacation in our hotel, the staff tries to do his best for our guests and I'm glad to hear that you felt it.

10/10 Excellent

Seth, Mevaseret Zion

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel, responsive staff, great location.
Stayed 2 nights in Apr 2023
Response from yana on May 3, 2023
Dear, Guest Thanks for the beautiful review!I am very happy that we have been able to share our love for hosting and hope to have the privilege of hosting you again soon.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Experience!
We had a great stay at the Leonardo Hotel Tiberias - the rooms were comfortable and clean, the hotel staff were very helpful, and we truly enjoyed our Shabbat dinner at the hotel! Easy to walk to the promenade at the lake and into downtown.
Stayed 2 nights in Apr 2023
Response from yana on Apr 21, 2023
Dear Gust, we glad that you enjoyed the stay in our hotel and invite you also in your next vacation. Thanks you about your recommendations

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant two night stop to explore the area and it’s rich history.
Response from yana on Dec 4, 2022
Dear Guest,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maurice

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Good location
Stayed 1 night in Nov 2022
Response from yana on Dec 4, 2022
Dear Guest,Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Lydia and Pablo

Stayed 1 night in Sep 2022
Response from motti on Oct 16, 2022
thank you

10/10 Excellent

ross, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was nice, it was walkable to the beaches/downtown/etc. and the room was very good for the price. A
Stayed 7 nights in Sep 2022
Response from yana on Oct 5, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady, Katya, was so kind and helpful. She helped us resolve several issues with our room and was always so kind in meeting our needs.
Stayed 3 nights in Aug 2022
Response from yana on Sep 14, 2022
Dear Guest, Thank you for your feedback. We would be happy to host you again

6/10 Okay

Yuval

Stayed 2 nights in Aug 2022
Response from yana on Aug 30, 2022
אורח יקר , תודה שהתארחת במלון לאונרדו טבריה . הנהלת המלון

2/10 Terrible

alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Tomas

Liked: Staff & service
Disliked: Property conditions & facilities
A physical plant upgrade would make a great hotel
Great location - very nice and helpful staff - Hotel rooms clean but dated - needs plant upgrade - smart elevators not so smart
Stayed 3 nights in Jul 2022
Response from Motti on Jul 25, 2022
dear sir thank for your review. warm regards

10/10 Excellent

Irene

Travelled with family
Liked: Staff & service
Hotel service is great, people are really nice a d always willing to help. Everyone speaks English fluently. The rooms are somewhat clean but require a face lift.
Stayed 2 nights in Jun 2022
Response from motti on Jun 25, 2022
thank you very much. hope to host you again!

10/10 Excellent

Ehud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff we're very nice specifically FELEX
Stayed 2 nights in Jun 2022
Response from motti on Jun 25, 2022
thank you very much. hope to host you again!

10/10 Excellent

arik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Motti on Jan 30, 2022
thank you for your review warm regards

8/10 Good

Jawad

Stayed 1 night in Dec 2021
Response from motti on Dec 25, 2021
thank you!

10/10 Excellent

doron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from motti on Dec 7, 2021
thank you!

8/10 Good

yonaton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from motti on Dec 7, 2021
thank you!

6/10 Okay

Yuval

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from yana on Sep 9, 2021
Dear Guests, Thank you for taking the time to answer the feedback we would be happy to host you again and make you a corrective experience. Best regards, Yana

4/10 Poor

Ayelet

Stayed 1 night in Aug 2021
Response from Keren on Oct 18, 2021
אורחים יקרים, תודה שבחרתם להתארח במלון לאונרדו טבריה מרשת פתאל. אנו נעביר את הערותיכם למחלקות הרלוונטיות להמשך טיפול. בכבוד רב הנהלת המלון

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Keren on Oct 18, 2021
אורחים יקרים שלום, אני מודה לך על ששיתפת אותנו בחוויית האירוח שלך. שמחנו לארח ולהעניק את השירות הטוב ביותר. נשמח לארח גם בחופשה הבאה. בברכה, הנהלת המלון

4/10 Poor

Avital

Stayed 2 nights in Aug 2021

10/10 Excellent

Koahvit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

keren

Stayed 1 night in Aug 2021

6/10 Okay

Hanan

Travelled with family
Liked: Cleanliness, room comfort
סביר +
Stayed 2 nights in Jul 2021
Response from yana on Aug 5, 2021
אורח יקר , שמחנו לארח בברכה הנהלת המלון

4/10 Poor

Verified traveller

Travelled with family and small children
The hotel is very basic simular to a Howard Johnson style, on the run down side. I am extremely disappointed with the Leonardo hotel and Expedia for not properly showing the real price of the room. I searched for a room for 5 people which they found and displayed the price after reviewing some other options I decided based on the price that it made sense. When I arrived at the hotel I was told that a room with 5 beds is only priced for 1 person and was charged double the price I was shown on the app. I rely on Expedia to protect from these preditor practices. And unfortunately Expedia failed this time big time. The listing also claims that they have a parking lot which is false only street parking is available for a fee and police is quick to issue tickets. The breakfast was good and plentiful. Pool was nice and clean. Pool hours are a bit short only till 5:30pm they only have one bell cart so be prepared to pack light or wait for it. They did have some entertainment during the night. I was in a non smoking section but there was major cigarette smoking coming from other rooms which was very bad for the children. Overall it was not a terrible stay but for the price I ended up paying I would have picked a different place to stay with nicer facilities. The facility sent a message that they would do better next time which really does not resolve the problem.
Stayed 2 nights in Jul 2021
Response from yana on Jul 29, 2021
Dear Guests, Thank you for taking the time to answer the feedback we would be happy to host you again and make you a corrective experience. Best regards, Yana

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Unfortunately we were rather dissatisfied with our visit in July 2021. This hotel is the basic of basics. The room was comfortable that I will say however, the food wasn’t great, the so called bar had nothing. My glass of wine had to be searched for in the back room. You’re not allowed to access the outdoor patio area out of pool hours which meant that from 5:30pm-9:30am you don’t have access to an outdoors seating area at all (unless you sit on the wall outside the front of the hotel). All I will say is it was challenging to see the luxury hotel in front of us and be sitting in that one. I presume that is their tactic as it’s also run by the same company.
Stayed 3 nights in Jul 2021
Response from yana on Jul 27, 2021
Dear Guest, Thank you for your feedback. Your comments will follow the relevant managers and they are in treatment. Thanks for your comments so we can learn and improve. We will be happy to host you at any time and provide you the best service Best regards Yana Keitelman F&B Manager

8/10 Good

Elizabeta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
החדרים היו לא נקיים, הרצפה הייתה מלוכלכת, המצעים היו מלוכלכים ועם שיער. ארוחות בוקר טובה, מיקום נוח, חוסר בחניה בקרבת מקום, החוף הצמוד היה בתשלום ולא היה חוף בחינם בקרבת מקום, החוף שממול המלון היה בתשלום של 70₪ לאדם. הבריכה במלון יחסית קטנה.
Stayed 2 nights in Jul 2021
Response from yana on Jul 27, 2021
אורחים יקרים, תודה שבחרתם להתארח במלון לאונרדו טבריה מרשת פתאל. אנו נעביר את הערותיכם למחלקות הרלוונטיות להמשך טיפול. בכבוד רב הנהלת המלון

8/10 Good

Waleed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from yana on Jul 19, 2021
האורח יקר ,אנו שמחים לארח אותכם במלון לאונרדו

6/10 Okay

OHAD

Stayed 1 night in Jul 2021
Response from yana on Jul 16, 2021
Dear Guests, Thank you for taking the time to answer the feedback we would be happy to host you again and make you a corrective experience. Best regards, Yana

10/10 Excellent

Michal

Stayed 1 night in Jul 2021

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from yana on Jun 15, 2021
Dear Guest, I'm glad that you enjoyed the stay in our hotel and invite you also in your next vacation. Thanks you about your recommendations! Yana Keitelman

4/10 Poor

VITALI

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2021
Response from yana on Jun 15, 2021
Dear Guests, Thank you for taking the time to answer the feedback we would be happy to host you again and make you a corrective experience. Best regards, Yana

2/10 Terrible

Eve

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0000000
אכסניה האמת, בושה לקרוא לזה מלון, ועוד בסכומים ששילמתי
Stayed 2 nights in Jun 2021
Response from yana on Jun 8, 2021
אורח יקר, אני מודה לך שהקדשת מזמנך לכתיבת חוות הדעת. שביעות רצון האורחים בראש סולם סדר העדיפויות שלנו והרשה לי להתנצל שלא הרגשתם כך ושיצאתם עם תחושות אלו. נשמח לארח אתכם בכל עת ולהוכיח כי ניתן אחרת. בברכה, הנהלת המלון

8/10 Good

ROSHU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good , The brekfest was excelent
Stayed 1 night in Apr 2021
Response from yana on May 24, 2021
Dear Guest, Thank you for choosing to stay at the Leonardo Tiberias, and for sharing your feedback with us. We are pleased you enjoyed your stay. We look forward to hosting you again in the near future. Best regards Yana Keitelman F&B Manager

2/10 Terrible

Yakir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from yana on May 24, 2021
Dear Guests, Thank you for taking the time to answer the feedback we would be happy to host you again and make you a corrective experience. Best regards, Yana

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מהגרועים ביותר שנתקלתי בארץ
Stayed 1 night in Apr 2021
Response from מוטי on Apr 13, 2021
צר לנו על הרגשתך נשמח לארח אותך שוב ולהראות שלא כצעקתה. תודה

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice vocation
Our stay was very pleasant. The room was clean. The food was delicious. The stuff was helpful especially Sonia in the dining room.
Stayed 5 nights in Mar 2021
Response from motti on Apr 13, 2021
thank you for your review warm regards

8/10 Good

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2020
Response from yana on Sep 3, 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback! . Best regards Yana Keitelman F&B Manager

2/10 Terrible

Boris

Stayed 2 nights in Aug 2020
Response from yana on Sep 10, 2020
Dear Guest, Thank you for you feedback. I will be happy to assist you at any time. Best regards, Yana Keitelman F&B Manager

6/10 Okay

mazal

Liked: Staff & service
Stayed 3 nights in Aug 2020
Response from yana on Sep 10, 2020
Dear Guest, Thank you for your feedback. We would be happy to host you again. Best regards Yana Keitelman.

6/10 Okay

pavel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
i didnt liked that at the hotel reservation it says that there is a free parking available but the is only few parking spots available and due that i was required to pay for parking!! the pool area closes at 17 and visitors cant sit next the pool( its the first hotel that i visited is like that) although the hotel is ear the beach, there is only 1 available beach that cost 60 shekels for person!! the distance from the beach was one of the main reasons that i stayed at that hotel and there is no information about that.
Stayed 2 nights in Aug 2020
Response from yana on Aug 26, 2020
Dear Guests, Thank you for taking the time to answer the feedback we would be happy to host you again and make you a corrective experience. Best regards, Yana