Pool

Reviews of Hotel Fariones

5 out of 5
Hotel Fariones
C/ Roque Del Este 1, Puerto del Carmen, Tías, Lanzarote

Reviews

9.8

Exceptional

Rating 10 - Excellent. 50 out of 59 reviews" "
Rating 8 - Good. 7 out of 59 reviews" "
Rating 6 - Okay. 2 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 0 out of 59 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

MARLENE ELAINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first solo trip so it was important for me to stay at a safe hotel. Hotel Fariones did not disappoint in this area. The hotel is stunningly beautiful, best place to relax and recharge. It is like being in a tropical oasis only in Europe, lovely palm trees, tropical plants, flowers an infinity pool, two jacuzzi’s, and you can have a lovely massage as I did looking out to sea. It has its very own beach however, you will need to use your room card to access the security doors to the main beach which I enjoyed very much going for a run early in the morning it’s so safe! I found the area to be safe to walk around by myself until 8/9pm some nights. Everything thing you need is easily accessible restaurants, bars, shopping etc, if you want to rent a car, bicycle, scooter you can do that too all in walking distance from the hotel. The staff are great throughout all very helpful and accommodating. I would definitely recommend a stay at the Hotel Fariones. 🙂
Stayed 7 nights in Dec 2023
Response from Carla - Guest Experience Team on Feb 28, 2024
Dear Guest,We would like to thank you for choosing Hotel Fariones ***** and taking the time to share your experience with us. We are delighted to hear that Hotel Fariones exceeded your expectations during your first solo trip. Ensuring the safety and comfort of our guests is of great importance to us, and we are pleased to learn that you felt secure throughout your stay.It is wonderful to know that you found the hotel to be stunningly beautiful, providing a perfect setting for relaxation and rejuvenation. We take pride in offering a tropical oasis experience with lush palm trees, tropical plants, an infinity pool, and two jacuzzis. We are thrilled that you were able to enjoy a massage with a breathtaking view of the sea.Your mention of the security measures, including the room card access to the main beach, reflects our commitment to providing a safe environment for our guests. We appreciate your positive comments about the surrounding area being safe for solo walks, allowing you to explore restaurants, bars, shopping, and various rental services conveniently.Our dedicated staff works hard to ensure every guest's needs are met, and we are delighted that you found them to be great, helpful, and accommodating throughout your stay.Thank you for recommending Hotel Fariones.We look forward to the pleasure of welcoming you back in the future and providing you with another exceptional experience.Kind regards, Carla LópezGuest Experience TeamHotel Fariones *****

10/10 Excellent

Hugh, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hotel Fariones ***** on Feb 3, 2024
Dear Guest,On behalf of Hotel Fariones ***** , we would like to express our gratitude for your outstanding rating. We are thrilled to hear that your experience at our hotel met or exceeded your expectations.We are delighted that you enjoyed your stay with us, and we sincerely appreciate your time in sharing your positive impressions. It is our constant aim to provide a memorable and enjoyable experience for all our guests.Thank you once again for choosing Hotel Fariones *****. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Kind Regards, Teodora YurievaGuest Experience Team

8/10 Good

Oscar

Liked: Cleanliness, property conditions & facilities, room comfort
Elegant Setting, Service Needs Refinement
The hotel offers a beautiful ambiance with diverse, well-designed areas. The reception staff are professional and attentive, adding to the welcoming atmosphere. However, the service in the bar and restaurants needs improvement. Despite ample staff, a lack of familiarity with the systems led to multiple service errors, not only with us but with other patrons as well. With some additional training, the bar and restaurant service could match the high standard set by the reception staff. It still remains once of our favourite places for rest and recuperation.
Stayed 5 nights in Oct 2023
Response from Guest Experience Team Hotel Fariones***** on Oct 30, 2023
Dear Guest,On behalf of the Hotel Fariones *****, we would like to thank you for taking the time to share your feedback with us. We greatly appreciate your valuable insights, and we are delighted to hear that you enjoyed the beautiful ambiance and well-designed areas of our hotel. Our reception staff takes pride in providing professional and attentive service, and it is heartening to know that they contributed to a welcoming atmosphere during your stay.We genuinely value your constructive feedback about the service in our bar and restaurants. We apologize for any inconvenience you experienced due to service errors, and we are committed to addressing this issue. We understand the importance of seamless and efficient service in these areas, and your comments will be taken into consideration as we work on improving our staff's familiarity with the systems. We are truly grateful that you still consider the Hotel Fariones ***** one of your favorite places for rest and recuperation. Your loyalty means a lot to us, and we are dedicated to making your future visits even more enjoyable. We look forward to welcoming you back, and please do not hesitate to contact us directly if you have any further feedback or specific concerns. Your satisfaction is our priority, and we are committed to providing you with an exceptional experience on your next stay.Kind Regards,Teodora Yurieva

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Perfect hotel. The reception area was beautifully designed and the staff extremely friendly and helpful. The sea view suite was very large with very comfortable bed and furniture.
Stayed 5 nights in May 2023
Response from Suzana on May 24, 2023
Dear Guest,On behalf of the Hotel Fariones***** we would like to thank you your feedback about your holiday with us. We are very happy to read that you had a perfect holiday thanks to the comfortable rooms and for the frendly and helpful staff. We are looking forward to welcome you back on your next stay on Lanzarote. Please remember that the Guest Experience Team is at your entire disposal to help you to plan your next stay. Kind Regards, Zsuzsanna B. PovoraiGuest Experience TeamHotel Fariones*****

10/10 Excellent

Sallyann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Fariones is a first class hotel. Every aspect of the hotel experience was excellent from check-in through to check-out. The rooms were well appointed and spotless , quiet with beautiful views. There were plenty of hangers and storage space, the shower was powerful and the bed was comfortable. The public areas, including the pool were beautifully designed, well kept and always clean. There were plenty of sun beds, with the pool staff on-hand to help with umbrellas etc. There are plenty of other options to soak up the sun if you don’t want to be by the main pool. All of the staff that we encountered were friendly, knowledgable and extremely helpful. We only ate breakfast in the hotel - there was plenty of choice with eggs cooked to order. Poolside service was good with reasonably priced drinks. There are plenty of restaurants and shops within easy walking distance of the hotel - it is at the quiet end of a busy tourist resort so don’t expect a sleepy village location when you step outside the hotel. However, when you are in the hotel, you could be in any luxury destination around the world. If I return to Puerto Del Carmen, I’ll definitely stay in the Hotel Fariones again. Thank you to all the staff for making our stay so enjoyable.
Stayed 7 nights in May 2023
Response from Guest Experience Hotel Fariones ***** on May 22, 2023
Dear Guest, On behalf of the Hotel Fariones ***** we would like to thank you for your applauding review and positive rating. We are pleased to read that from the moment you had arrived you were attended to with excellence.. everything was spotless, the room was comfortable, everything was beautifully designed and the access was convenient having everything local and to hand. We will certainly pass on your kind words to all our staff and especially Caspar our egg man supplying everyone with the finest omlettes on a morning! We can only hope to get the opportunity in welcoming you back to the Hotel Fariones *****. Please do not hesitate to contact the Guest Experience Team for any assistance you may need. Kind Regards,Harriet ThompsonGuest Experience ManagerHotel Fariones *****

10/10 Excellent

Mark

Stayed 7 nights in Apr 2023
Response from Suzana on Jun 23, 2023
Estimado cliente, Muchas gracias por elegir a nuestro Hotel Fariones***** para pasar sus vacaciones en la isla de Lanzarote. Nos gustaría agradecerle la puntuación máxima y esperemos darla la bienvenida en nuestro hotel de nuevo pronto. El equipo de Guest Experience está a su entera disposición para todo lo que considera de interés. Atentamente, Zsuzsanna B. PovoraiGuest Experience TeamHotel Fariones*****

10/10 Excellent

Deborah, Worthing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and friendly, the food was absolutely delicious with a wide choice. Accommodation was very comfy and spacious. Would definitely recommend a stay here and would return to this hotel.
Stayed 7 nights in Apr 2023
Response from Hotel Fariones***** on May 9, 2023
Dear Guest,On behalf of the Hotel Fariones***** we would like to thank you for taking the time to share your positive experience at our hotel. We are thrilled to read that our staff provided you with exceptional service and that you enjoyed our delicious food offerings and comfortable accommodations. Your recommendation means a lot to us and we look forward to welcoming you back in the future.Kind Regards from Lanzarote,Eimy VidalGuest Experience TeamHotel Fariones *****

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the hotel. The staff were all so pleasant to deal with in all areas. The dining options were perfect - we tried all three restaurants for dinner and all were great. Facilities were lovely with a good variety of places to sunbathe. I cannot recommend this hotel highly enough!!
Stayed 3 nights in Mar 2023

10/10 Excellent

fergus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Its one of the better hotels in the area by far. Short walk on to the beach or to local restaurants and bars. Short taxi journey from the airport.
Stayed 8 nights in Jan 2023
Response from Hotel Fariones***** on Jan 24, 2023
Dear Guest, On behalf of Hotel Fariones***** we would like to thank you for sharing your comment and rating.We are pleased to know that you were able to enjoy our direct access to the beach and the proximity to local bars and restaurants.We hope to have the opportunity to see you again at the hotel.The Guest Experience Team remains at your entire disposal.Kind Regards,Eimy VidalGuest Experience TeamHotel Fariones *****

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Hotel Fariones***** on Jan 24, 2023
Dear Guest,On behalf of the Hotel Fariones***** we would like to thank you for sharing your rating.We look forward to welcoming you soon!Kind Regards,Eimy VidalGuest Experience TeamHotel Fariones *****

10/10 Excellent

Michael G, Cork

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Fariones Hotel was superb.
Stayed 7 nights in Nov 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, plenty of excellent sun beds, friendly helpful staff and excellent food in the Asian restaurant. The evening buffet experience was a bit hit and miss and the lighting far to bright. The other restaurant was ok, but the flavours were not always to our taste. Overall an excellent hotel.
Stayed 7 nights in Nov 2022

10/10 Excellent

Caterina Giovanna Selina

Stayed 5 nights in Oct 2022

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 nights July 2022
Stayed for 5 nights at this beautiful hotel. Perfectly located for easy access to everything. Staff were incredibly friendly and helpful.
Stayed 5 nights in Jul 2022
Response from Guest Experience Team, Hotel Fariones ***** on Jul 19, 2022
Dear Guest, On behalf fo the Hotel Fariones ***** we would like to thank you for your amazing review and rating. We are very pleased to read that you thought the located was convenient and that our staff were helpful with a smile. We hope to get the opportunity in welcoming you back to the hotel. For us there is nothing better than welcoming back familiar faces. For any future assistance requiered, please do not hesitate to contact the Guest Experience Team. Kind Regards, Harriet Thompson Guest Experience Team Hotel Fariones *****

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Ursula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Guest Experience Team on May 3, 2022
Dear Guest, Thank you so much for booking your holidays with us and for your high score. We are glad to know that we have reached your expectations. We will keep working to get these results. We hope to welcoming you in our hotel once again soon. Very best regards. Guest Experience Department

8/10 Good

Nazanin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Wonderful stay. Very comfortable beds in the suite & excellent food. Also very good location.
Stayed 8 nights in Nov 2021
Response from Guest Experience Department on May 1, 2022
Dear Guest, Thank you so much for your comment and for booking your holidays with us. We are delighted to know that you enjoyed our hotel. We keep working to give our clients the best experience. We hope to wellcoming you soon again. With kind regards. Bárbara Marichal Guest Experience Department.

10/10 Excellent

Katherine

Stayed 3 nights in Mar 2022

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful from start to finish - couldn’t fault a thing - lovely hotel - lovely location - lovely food and lovely Staff. Can’t wait to go back
Stayed 2 nights in Feb 2022
Response from Guest Experience Team on Feb 20, 2022
Dear Laura, First of all, we would like to thank you for taking the time in leaving such a positive feedback. We are very pleased to hear that you enjoyed your stay here with us at the Hotel Fariones ***** and that our facilities met your needs. t will be a pleasure seeing you back and it goes without saying that we stay at your entire disposal for anything you may need. Kind regards, Marion Cange The Guest Experience Team Hotel Fariones *****

6/10 Okay

Nathaniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Let down by some fundamentals
If you like beds that are way too soft, you are not vegan, are not put on the 4th floor and you can live with a schizophrenic shower... then you will probably have a great stay. Let me elaborate. There is a lot to like about this hotel: - The pool temperature was enjoyable on cooler (20C degree) days and the pool area and poolside service is great - Overall the staff were excellent and attentive, the best service experience I have had for a long time - Wifi is excellent throughout the hotel, although not by the pool - The hotel is decorated very tastefully and looks fantastic - Puerto del Carmen is in a great location Unfortunately the hotel is let down by some fundamentals: - The first floor (they call it the 4th floor) is right above the restaurant. And if you are unlucky enough to be in room 426-436 then your room opens onto the internal atrium, which means any little noise made in the atrium/reception/bar/restaurant/entrance reverberates straight into your room. Asked them to do something, never heard back. Senior manager in Tweed jacket and elbow patches was totally apathetic about it. - The showers are infuriating. Think warm to cold to scalding within 20 seconds without touching the tap. - The bed is wayyyy too soft and was impossible to have a good night sleep in, you just sank into it, no support at all. - Only one vegan lunch option (Penne with tomato sauce) which is pathetic. Overall great hotel let down by some of the basics.
Stayed 3 nights in Feb 2022
Response from Hotel Fariones ***** on Feb 21, 2022
Dear Nathaniel, First of all we would like to thank you in contacting us and expressing your opinion during your recent stay at our hotel. We are very happy to know that the great majority of the services offered at the Hotel Fariones ***** have been to your liking and therefore encourages and motivates us to continue working and improving our processes to create unforgettable experiences. We are delighted to know that you had the best service experience in our hotel and that you value and speak so highly of our staff. Additionally we would like to thank you for your assessment of the pool facilities, atmosphere and decoration of the establishment. Regarding your comment about the location of your room, it is true that it is situated on the floor above the hotel reception and we were aware of the comment made regarding the noise caused on one of your evenings whilst the cleaning was being performed. We would like to inform you that as soon as we were made aware of this comment from one of our night reception team, we modified the cleaning hours to avoid further disturbance during your stay. In order to achieve optimal cleaning of the facilities and to make minimal disturbance for our guests, we clean the common areas from 6 o’clock in the morning. Having been said, this is the first comment we have received and shall we waiting if further modifications if needs be. Regarding the changes in the temperature of the shower, we were not made aware of this comment nor regarding any other discomforts with the room during your stay. In any case, we have checked the installation of the shower in the room you occupied and have changed the tap avoiding any possible future complications. We would of liked to have received this comment during the time you stayed with us in order to solve it and make your stay even more pleasant. Regarding the comment about the mattress, we are very sorry to hear that it was not to your liking. Our mattresses are not classified as soft mattresses, they are completely new and of the superior quality, just like the rest of the materials provided here at the hotel. The quality of the mattress is one of the positive aspects most commented by our clients, but neither the less we are sorry it has not been to your liking. In any case, if you had transmitted this comment to us during your stay, we could have arranged a topper to be put on the mattress and test if the hardness of the mattress was more assimilated to what you are familiar with. We also have alternative pillows and sheets ensuring our guests have optimal rest. As to our vegan gastronomic offer, firstly I would like to mention that we are aware of this aspect and are currently working on modifying our menus in order to improve and offer guests a wider variation. In any case, additionally to pasta and salads, we are always willing to make any type of preparation for all those who may have food intolerances of diety specifications. Once again we would lik

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Excellent in most areas Used the restaurant allocated to people staying in suites for breakfast Menu very limited
Stayed 11 nights in Jan 2022
Response from Aurore Gerard-Hotel Fariones ***** on Jan 28, 2022
Dear Guest, We thank you for your comment. We are pleased that you enjoyed your stay at the Hotel Fariones ***** even we the small brealfast's inconvenience. We hope to welcoming you again in the future. We stay at your disposal in case you should require further assistance. Kind regards Aurore Gerard The guest experience team Hotel Fariones *****

10/10 Excellent

fergus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in the area
Very nice hotel, well run, best in the area
Stayed 8 nights in Jan 2022
Response from Aurore Gerard-Hotel Fariones ***** on Jan 25, 2022
On behalf of the Hotel Fariones *****, we thank you for your comment and rating. We hope to see you in an other occasion. We stay at your disposal for further information. Best regards Aurore Gerard The Guest Experience Team Hotel Fariones *****

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic time!
Lovely hotel, we had a great holiday. Fantastic suite, with sea views. We will return!
Balcony view
Stayed 7 nights in Nov 2021
Response from Harriet Thompson The Guest Experience Team on Jan 17, 2022
Dear Guest, On behalf of all the staff here at the Hotel Fariones ***** we would like to thank you for your wonderful feedback. It is very satisfying to read that you had a pleasant stay with future plans of returning. The Guest Experience Team remain at your entire disposal. Kind Regards, Harriet Thompson Guest Experience Team Hotel Fariones *****

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November stay
Good hotel and very new. Staff were very helpful and the hotel overall was to a good standard. The surroundings in terms of restaurants and bars are a bit tired and need to re-generate like the hotel did.
Stayed 7 nights in Oct 2021
Response from Guest Experience Team on Jan 15, 2022
Dear John, On behalf of the hotel we would like to express our gratitude for such positive rating. We are very pleased you had left feeling satisfied and content with your recent stay here with us at the Hotel Fariones *****. It has been a pleasure to welcome you and we hope that we have fulfilled all your expectations. We hope to welcome you back once more. May we please remind you that our Guest Experience Team remain at your entire disposal for any future assistance needed. Kind regards, Marion Cange The Guest Experience Team Hotel Fariones *****

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Aurore Gerard-The Guest Experience Team on Dec 13, 2021
Dear Patrick, We thank you for your 10 to 10 review. We are pleased to see that the Hotel Fariones ***** amd his facilities met your need. We stay at your disposal for further assistance, Best regards, Aurore Gerard The Guest Experience Team Hotel Fariones *****

10/10 Excellent

Alasdair

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel frequently for business, even over the past difficult 2 years. For me Hotel Fariones stands out amongst the nicest places I have stayed in. Prices have certainly risen since I was last there a year ago, but still represent good value in this beautiful hotel. It is one of the few hotels where they seem to have a knack for finding and training outstanding individuals not just in their management team, but throughout the departments. It reminded of the Mandarin Group! You know when you see the constantly visible General Manager, Inigo, cleaning tables, pouring coffee etc... etc... that there is a passion for hospitality led from the top. Inigo's exceptional team include guest relationship managers, who are always on hand to help guests no matter what. They sit away from the main reception area, which I think is a great idea. Harriet and Miriam are simply exceptional at their jobs. Lovely personalities balanced with just the right degree of professionalism. It can't be easy finding staff of this quality anywhere, let alone on tiny Lanzarote! I wish them both great success with their careers. I am sure that they will go far. The hotel is beautifully set by the sea and next to a very large beach. Whilst the bars and frontline of Puerto Carmen are on the doorstep, this is frankly an oasis. reflecting the doubtless very significant investment. I stayed in a junior suite, which in my opinion was a little oversold as I would have expected a junior suite to be larger.
Stayed 1 night in Dec 2021
Response from Harriet Thompson - The Guest Experience Team on Dec 5, 2021
Dear Mr. Hedley, On behalf of myself and all the staff here at the Hotel Fariones ***** we would like to thank you for an exceptional review. We are very happy to hear that both myself and colleagues made your stay welcoming and provided a high quality service. We have high hopes in welcoming you back to the hotel - hopefully the wait will not be too long. It goes without saying that the Guest Experience Team remain at your entire disposal. Kind Regards, Harriet Thompson The Guest Experience Team Hotel Fariones *****

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star stay
Amazing hotel. Could not find any fault with it. Breakfast buffet and evening buffet was superb.
Stayed 7 nights in Nov 2021
Response from aurore gerard-Guest experience team-Hotel fariones on Dec 4, 2021
We would like to show you our apreciation and thank you for your wonderful rating. We are pleased that our Hotel, the facilities and the buffet met your needs. We hope to get the chance in welcoming you back to the hotel. We remain at your entire disposal in case you should require any future assistance. Kind regards, Aurore Gerard - Guest Experience Team - Hotel Fariones *****

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Nov 2021
Response from Harriet Thompson, The Guest Experience Team on Dec 3, 2021
Dear Sandra, We would like to show our appreciation and thank you for the 10 out of 10 rating. We are pleased that you had a pleasant stay and that all our facilities met your needs. We have high hopes of meeting you again and welcoming you back to the Hotel Fariones *****. For further assistance please do not hesitate in contacting the Guest Experience Team for any future requirements. Kind Regards, Harriet Thompson The Guest Experience Team Hotel Fariones *****

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern excellent room excellent staff
Stayed 7 nights in Nov 2021
Response from Harriet Thompson, The Guest Experience Team on Dec 3, 2021
Dear Guest, On behalf of the Hotel Fariones ***** we would like to thank you for your review. We are pleased to read that you had a pleasant stay here and that our facilities & services met your needs. We hope that we will get the opportunity to see you again. It goes without saying that the Guest Experience Team remain at your entire disposal. Kind Regards, Harriet Thompson The Guest Experience Team Hotel Fariones *****

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Farionen
New hotel everything lovely about the place. Great service friendly staff Breakfast very good but no hot plates??? But overall very good.
Stayed 4 nights in Nov 2021
Response from Harriet Thompson - The Guest Experience Team on Nov 25, 2021
Dear Guest, On behalf of myself and all the staff here at the Hotel Fariones ***** we would like to thank you for your feedback regarding your recent stay. We are happy to read that you had a pleasant time. We shall take note of your comments and forward them onto the corresponding departments as we hope to strive and maintain a satisfactory establishment for both current and potential guests. We hope to get the chance in welcoming you back to the hotel. Our department remains at your disposal for any future assistance. Kind Regards, Harriet Thompson The Guest Experience Team Hotel Fariones *****

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Wonderful from start to finish!
Stayed 7 nights in Oct 2021
Response from Hotel Fariones on Oct 26, 2021
Dear Hotelguest, Firstly we would like to show our appreciation for such lovely, positive feedback. There is nothing we love more than to read that guests are having a pleasant stay here with us at the Fariones Hotel *****. It is important for us that guests find themselves relaxed and well cared for. We hope that you make a return in the near future as it would be our pleasure to have you back. It goes without saying, if you need anything at all please do not hesitate in contacting the Guest Experience Department. Kind Regards, Barbara Götz Guest Experience Fariones Hotel *****

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome spot, just quite pricey.
Stayed 1 night in Sep 2021
Response from Ana Figuereo Guest Experience Hotel Fariones ***** on Sep 22, 2021
Dear Mr. Kevin, We would like to thank you for choosing us to spend your holidays in Lanzarote. It is an honor to know that you had a fantastic time in our Hotel Fariones ***** We hope to welcome you back really soon, Kind Regards Ana Figuereo Guest Experience Hotel Fariones *****

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xcellent hotel,in great location
Lovely hotel,fantastic staff throughout.Garden and pool area very good.Only had breakfast,but great selection. I gather hotel only re-opened in September and due to the covid crisis was very quiet.A shame as it would have been nice to stay there when it was busier to check entertainment. Rooms were fine and very modern.They advertised free mini-bar,but that comprised of two small bottles of water,a packet of bland crisps and a kitkat! My only complaint overall was a lack of a quality loo paper for a 5 star hotel. We hope to return when things get back to normal! A big thank you though to the staff.
Stayed 7 nights in Dec 2020
Response from Francisco Serrano - Guest Experience on Dec 29, 2020
Dear Mr. Michael, We would like to thank you for your trust staying in our hotel Fariones and for the time you took sharing this fantastic review. It is really a pleasure to read that you enjoyed our totally renovated facilities and decoration. Of course we have forwarded your nice words to our staff specially to Ana, Elke and Ivano. All of them are really happy to hear that from you. Hopefully we can see you very soon at our facilities. Best regards from Lanzarote.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
A well designed hotel with great bar/lounging areas and gardens, spacious rooms with sea views, beach access and use of the nearby gym. Excellent food and cocktails - really looked forward to our breakfast with eggs of choice and platters of fresh fruit. The fine dining restaurant was great, and we also had one of the best dinner buffets I’ve eaten (although it’s hard to get a buffet ‘atmospheric’). Only gripe about facilities would be the wifi - it was difficult to get through a Zoom without freezing a couple of times. Most of the staff go out of their way to please: great room cleaning/turndown service (love the chocolates on the bed). However, we had come from Lani’s down the road where we had been spoilt rotten - one of the best hotels I’ve ever been to - so Fariones grated a bit with its rules. Some are fine: I understand having a dress code in the restaurant. Others seem pointless: a party of 4, we were not allowed to take a bottle of water from the breakfast buffet so had to collect 4 glasses. I understand having a dedicated smoking area well away from the main pool and bar area, but why not have let us take our bar food down there so we don’t require two tables - one in the bar and one in the smoking area. And 5:30pm seems about 3 hours too early to close off the jacuzzis. On the whole, an amazing hotel and we loved our time here - hopefully they will relax a bit once they’ve been open longer (and upgrade their WiFi).
Stayed 4 nights in Nov 2020
Response from Guest Experience on Dec 6, 2020
Dear guest, First of all we would like to thank you for your recent stay at the Hotel Fariones*****. We are so grateful to know that you enjoyed your stay and especially our wonderful surroundings, the spacious rooms and the nearby gym. You also appreciated our Gastronomic offers and this makes us very proud as our philosophy focuses on the product and its quality. We will make sure to pass on your comments to our kitchen staff. We welcome constructive feedback as well as this helps us to continue working on improvements. If guests suffer with a bad internet connection we can inform our IT department in order to resolve the problem. Furthermore we inform you that it's not allowed by the hotel to eat at the smoking area. We greatly appreciate your feedback and we thank you for taking the time to describe your personal experience. Of course we hope to welcome you again in a near future and provide you with another lovely stay. Kind regards, Elke Puttemans Guest Experience Hotel Fariones*****

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic relaxing holiday
Stayed 7 nights in Nov 2020
Response from Guest Experience on Nov 26, 2020
Dear guest, First of all we would like to thank you for choosing Hotel Fariones***** for your stay in Lanzarote. We are proud that you award us with a 10 out of 10! it's always a great pleasure to know that guest had a wonderful time with us. We thank you for you feedback and we hope to welcome you again very soon. Kind regards, Elke Puttemans Guest Experience Hotel Fariones*****

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! 10/10
Everything was absolutely wonderful. Staff. Room. View. The hotel. Breakfast. Everything. Will definitely be back soon again.
Stayed 2 nights in Oct 2020
Response from Elke Puttemans, Guest Experience on Nov 18, 2020
Dear guest, First of all we would like to thank you for choosing Hotel Fariones***** for your recent stay. We are very happy to know that you have enjoyed our renewed hotel and that you are already planning on returning to us. Guests feedback is very important to us, so we would like to thank you again for sharing your experiences with us and awarding us with 10 out of 10! We hope to welcome you back in the near future. Kind regards Elke Puttemans Guest Experience Hotel Fariones*****

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great Hotel, Staff and facilities fantastic.
Stayed 2 nights in Nov 2020
Response from Miriam Costantino, Guest Experience Manager on Nov 9, 2020
Dear Brian, Thank you very much for sharing your experience on this website. We are incredibly glad that you appreciated the facilities, our furniture and the professionalism of our staff. Our main goal is to satify all our guests and to let them experience an unique experience. Reading your review it means we are in the right direction. We hope to have the pleasure to welcome you back really soon, Kind Regards

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely a must!!!!
Amazing hotel. The staff and the customer service are unreal!!! Definitely planning more trips back to the Fariones. They could not have been more helpful or more friendly. Beautiful trip because of a top class hotel!!!!
Stayed 22 nights in Oct 2020
Response from Emilie Marius - Reception Manager on Oct 31, 2020
Dear Janette, thank you very much for sharing such a positive review of your stay at the new Hotel Fariones! Your lovely comment about our staff fills us with pride and we will definitely pass your congratulations to our team. We will be waiting for your return visit with open arms and we send you our best wishes from Lanzarote.

10/10 Excellent

Barry, Ireland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star service from a 5 star hotel. No request too big or too small for the staff to help you with.
Stayed 3 nights in Oct 2020
Response from Emilie Marius Reception Manager Hotel Fariones**** on Oct 17, 2020
Dear Mr. Ryan, Thank you very much for choosing the new Hotel Fariones for your recent stay in Lanzarote and for sharing such a positive review about our facilities. Your lovely comment about our staff fills us with pride. We will keep working hard to provide our guests with the best attention and care and we hope to welcome you again very soon. Receive our best regards,

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Emilie Marius Reception Manager Hotel Fariones**** on Oct 11, 2020
Dear Mr. Gavin, Thank you very much for choosing the new Hotel Fariones for your recent stay in Lanzarote and for your positive review about our property. We are glad to know that we were able to fulfil your expectations and we hope to welcome you again very soon. Receive our best regards,

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, great location.
Best hotel we’ve ever stayed in. It definitely has WOW factor. Hotel Staff extremely helpful and friendly. Fantastic breakfast. Everything was perfect. Looking forward to going back.
Stayed 1 night in Sep 2020
Response from Emilie Marius, Reception Manager on Sep 3, 2020
Dear Dianne, Thank you very much for your lovely review, we are delighted to read that our facilities and staff went beyond your expectations. It was a great pleasure for us to welcome you among our very first guests in our new Hotel Fariones and we hope to see you again very soon! Kind regards,

10/10 Excellent

LUCA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and modern hotel right in front of the beach. Really comfortable rooms with terrace overlooking the ocean. Highly recommended
Stayed 5 nights in Nov 2023
Response from Guest Experience Team on Nov 22, 2023
Dear Luca,On behalf of the Hotel Fariones ***** we would like to thank you for your positive rating and feedback. We are thrilled to read that the room was comfortable and that the view from your terrace had excelled. We are also glad that it was convenient in having the beach directly situated infront of the hotel. We hope to get the opportunity in welcoming you back to the hotel. Both myself and team remain at your entire disposal for any future assistance required.Kind Regards,Harriet ThompsonGuest Experience ManagerHotel Fariones *****

8/10 Good

Hege

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Luksus, men uteserveringen trenger en opprydning
Dette er jo på mange måter et overdådig luksushotell med nydelig beliggenhet. Det som imidlertid ikke fungerer er baren/lunsjrestauranten. Det kan virke som om det er noe alvorlig galt med ledelse/logistikk. Tre ganger fikk vi feil regning, og vinker du ikke på dem fra bordet, kan du bli sittende en evighet uten å få noe service. Dette var gjennomgående gjennom hele vårt opphold.
Stayed 7 nights in Nov 2023
Response from Guest Experience Team on Nov 19, 2023
Kjære gjest, Takk for kommentaren din og for at du deler din siste opplevelse her med oss. Vi er glade for at hotellet og omgivelsene passet dine behov. Vi beklager at du ved flere anledninger har opplevd dårlig service i barområdet vårt. Det er noe vi er klar over og har gode intensjoner om å forbedre. Vi har slitt de siste månedene med å finne personale og ikke minst lære dem opp til å bli 5-stjerners. Vi er klar over at dette ikke er gjestenes feil, men vi er klar over at vi er klar over det. Vi ber om unnskyldning for ulempene, og vi håper å få muligheten til å ønske deg velkommen tilbake til Hotel Fariones *****.Med vennlig hilsen,Harriet ThompsonGuest Experience ManagerHotel Fariones *****

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Suzana on Sep 21, 2023
Estimado Cliente,Muchas gracias por su comentario y puntuación máxima. Esperemos darle la bienvenida de nuevo pronto. Saludos cordiales, Zsuzsanna B. PovoraiGuest Experience TeamHotel Fariones*****

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Hotel Fariones***** on Aug 13, 2023
Dear Guest, On behalf of the hotel, we would like to thank you for rating our hotel with the maximum score. We are very pleased you had left feeling satisfied and content with your recent stay here with us at the Hotel Fariones *****. It would be our honour in greeting you once again at the Hotel Fariones ***** and our service remains for any future assistance needed.Kind Regards,Belinda CabreraThe Guest Experince TeamHotel Fariones*****

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very well run, refurbished hotel!
Well run refurbished hotel with a sound and friendly service throughout the hotel. We very much enjoyed the stay! Wonderful pool and garden area.
Stayed 7 nights in Mar 2023
Response from The Guest Experience Team Hotel Fariones***** on Mar 24, 2023
Dear Guest, On behalf of the Hotel Fariones***** we would like to thank you your time and comment made. We are very pleased you had left feeling satisfied with and content with your recent stay thanks to our relaxing gardens and facilities provided by our hotel. Our staff does the best they can to make your holiday unforgettable, we will share your nice words with the. It would be a delight to welcome you back on your next holiday, please do not hesitate to contact the Guest experience Department in case any future assistance needed.Kind regards, Zsuzsanna B. PovoraiThe Guest Experience TeamHotel Fariones*****

10/10 Excellent

FRANCIS, Montmorency

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Guest Experience Team, Hotel Fariones ***** on Oct 4, 2022
Dear Guest, On behalf of the Hotel Fariones ***** we would like to thank you for your 10 out of 10 rating. We are pleased our facilities and service had met your needs ensuring a satisfying holiday.We hope to get the opportunity in welcoming you back. Kind Regards,Harriet ThompsonGuest Experience TeamHotel Fariones *****