The Trails Vacation Packages

Found cockroaches in the bathroom. Housekeeping never came to clean the room.

The kitchen was the main reason we stayed here. There’s a lot of great hotels in the area but this was the best choice when you need a bigger suite with kitchen. The area is also safe. The view was also beautiful and peaceful. The staff took good care of us. We will definitely stay here again.

Stay was amazing, property was nice

Poor customer service. Not professional, staff were piling in the waiting room inappropriately and speaking loud. However the security's guard precisely the only one who showed respect great customer service, professionalism. I can’t recall his name but he works in the evening probably on his 30 s dark blue shirt and has glasses. I also needs to admit that the concierge that checked us in was fine. Room were cleaned, property over all was cleaned but could use a refresh all doors are stained and locked are rusted, hallway needs deep pressure cleaning and paint job refresh. The welcome drinks were horrible and no value added to the experience. I believe if those items are taken in consideration your building will stand out and people will have a better experience.

Great atmosphere for family